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Added 12 mins ago
Information Assurance Security Engineer - Top Secret
General Dynamics Information Technology
Arnold, MO
At GDIT, people are our differentiator. As an Information Assurance Security Engineer, you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared…
Added 13 mins ago
Engineer, Software Engineer
Nationwide Life and Annuity Insurance Co
IA
…established requirements, design direction, coding practices, security controls, and delivery processes. The team is a full-stack build-and-run team supporting applications and APIs used by…
Added 14 mins ago
Mainframe Technical Engineer
Highmark Health
Jefferson City, MO
+ 5 years of technical governance, quality, and technical security best practices
Added 19 mins ago
Research Engineer, Cybersecurity RL (Reinforcement Learning)
Anthropic
San Francisco, CA · New York City, NY
…comes with risks if not properly safeguarded. As a Research Engineer, you'll help to safely advance the capabilities of our models in incident response, security analysis, vulnerability…
Added 20 mins ago
5th Gen CSE DR/EI Process Focal
RTX
United States
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Added 20 mins ago
CO
IT Technical Manager
City of Minneapolis
Minneapolis, MN
- $131,192 to $178,470 USD / year
Minimum Education: Bachelor’s degree in information technology or equivalent.
Added 34 mins ago
A
Senior Cloud & Application Security Engineer
AXON-Networks
Irvine, CA
- $150,000 to $220,000 USD / year
The Senior Cloud & Application Security Engineer is the primary hands-on technical security engineer within AXON's Information Security organization.
Added 34 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Cheyenne, WY
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 34 mins ago
EG
QA Automation Engineer
Eliassen Group
Cheyenne, WY
- $75 to $82 USD / hour
Experience as an Automation Engineer using tools such as Selenium with Java or similar.
Added 35 mins ago
HH
Senior Software Engineer, App Enablement
Hinge Health
San Francisco, CA
- $158,000 to $217,000 USD / year
As a Senior Software Engineer on App Enablement, you’ll contribute across mobile release operations and platform engineering, with your focus shifting between them as team priorities…
Added 39 mins ago
M
Senior Technical Support Engineer
Microsoft
TX · NC · Irving, TX · Charlotte, NC · Irving · Charlotte
- $86,100 to $187,400 USD / year
…delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate…
Added 39 mins ago
M
Software Engineer
Microsoft
WA · Redmond, WA · Redmond
- $85,400 to $183,700 USD / year
As a Software Development Engineer, you will play a pivotal role in designing, developing, and deploying this exabyte-scale platform that can process data across billions of streams, files,…
Added 39 mins ago
M
Senior Software Engineer
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
As a Senior Software Engineer, you will design and ship core components of the agentic sales platform that field sellers and partner teams rely on daily. You own features end to end, from…
Added 39 mins ago
M
Software Engineer II & Senior Software Engineer - CoreAI Speech Team
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $202,200 USD / year
We are hiring an experienced Software Engineer II and a Senior Software Engineer to join our team! As a Software Engineer within the Microsoft CoreAI Speech Team, you will help design,…
Added 39 mins ago
M
Site Reliability Engineer II
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
…customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence,…
Added 39 mins ago
M
Senior Software Engineer
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
We are looking for a Senior Software Engineer to join our team!
Added 39 mins ago
M
Senior Security Researcher
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
…invests in the growth and success of one another? The Microsoft Security Response Center (MSRC) is responsible for detecting, protecting, and responding to threats that affect Microsoft’s…
Added 39 mins ago
M
Senior Hardware Engineer
Microsoft
WA · CA · OR · Redmond, WA · Mountain View, CA · Hillsboro, OR · Redmond · Mountain View · Hillsboro
- $119,800 to $261,000 USD / year
…platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions. Our focus is on smart growth, high…
Added 39 mins ago
M
Software Engineer II - CTJ - Poly
Microsoft
VA · WA · MD · Reston, VA · Redmond, WA · Reston · Redmond · Jessup
- $102,100 to $219,200 USD / year
With Azure's continued expansion in containerized workloads and growing customer interest to shift security left, the Airgapped Container Team is looking for software engineers who can…
Added 44 mins ago
Mainframe Systems Engineer - z/OS Programmer
Regions Bank
Birmingham, AL
At Regions, the Mainframe Systems Engineer installs and maintains mainframe operating systems ensuring the stability, performance and security of our mainframe environment while driving…
Added 45 mins ago
Data Engineer
Bigbear.ai
Washington
BigBear.ai is hiring a Data Engineer to join our Data Architecture & Engineering team supporting mission-critical outcomes. In this role, you’ll build scalable, secure, and reliable data…
Added 59 mins ago
Modeling & Simulation Engineer (STK Analyst)
Trinzic
Beavercreek Township, OH
…and advancing some of the world's highest-priority national security and space…
Added 59 mins ago
Agile Product Owner
Trinzic
Beavercreek Township, OH
…and advancing some of the world's highest-priority national security and space…
Added 59 mins ago
Emerging Technology Integration Engineer
Trinzic
Beavercreek Township, OH
…and advancing some of the world's highest-priority national security and space…
Added 59 mins ago
Zero Trust Architecture (ZTA)
Trinzic
Beavercreek Township, OH
…and advancing some of the world's highest-priority national security and space…

Microsoft

Senior Technical Support Engineer

TX, United States
NC, United States
Irving, TX, United States
Charlotte, NC, United States
Irving, United States
Charlotte, United States

$86,100 to $187,400 USD / year

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Job details

Pay: $86,100 to $187,400 USD / year
Apply by: May 3, 2027
Experience: OR 5+ years of technical support, technical consulting experience, or information technology experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices.
Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements.

Qualifications

Required Qualifications:

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience

Additional Required Qualifications:

Hands-on technical experience with at least one of the following Microsoft Azure AI technologies is required - Azure AI Foundry, Azure Machine Learning, Azure OpenAI, Azure Cognitive Services / Azure AI Services. Demonstrated experience deploying, configuring, troubleshooting, or supporting AI/ML solutions in Microsoft Azure environments.
Working knowledge of cloud architecture, REST APIs, authentication and authorization, networking, and application integration concepts.
Strong written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
Ability to collaborate effectively with engineering, product, and support teams and drive complex technical issues through resolution. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Technical support
CSS
Troubleshoot
Problem solving
Collaboration
Research
Troubleshooting
Coaching
Process improvement
Computer science
Computer technology
Provide technical expertise
Microsoft Azure
Machine learning
ML
API development
Communication skills

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