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Added 13 mins ago
Sr. Position, Navigation, & Timing (PNT) and Satellite Control Network (SCN) Pro
The Aerospace Corpor
Colorado Springs, CO
…missions: the Position Navigation & Timing (PNT) Global Positioning System (GPS) and the Satellite Control Network (SCN). The organization seeks a Sr. Position, Navigation, & Timing (PNT)…
Added 50 mins ago
Sr. Data Migration Engineer
CGI Technologies and Solutions, Inc.
Huntsville, AL
CGI Federal is seeking a Senior Data Migration Engineer to lead complex data extraction, transformation, validation, and migration activities within a major federal modernization program.…
Added 50 mins ago
Sr. Full Stack Engineer
CGI Technologies and Solutions, Inc.
Huntsville, AL
CGI Federal is seeking a Full Stack Engineer – Senior to support application design, development, integration, and modernization for a major federal transformation program. This senior role…
Added 50 mins ago
Sr. Data Migration SME
CGI Technologies and Solutions, Inc.
Huntsville, AL
· Collaborate with system owners, mission stakeholders, and cross functional engineering teams to ensure operational readiness and mission alignment.
Added 53 mins ago
Sr. Full Stack Software Engineer – AI Agents
Jobgether
Remote, United States
The Sr. Full Stack Software Engineer – AI Agents will design and deliver production-ready applications powered by sophisticated multi-agent systems on Google Cloud Platform (GCP). This…
Added 1 hour ago
Software Engineer Sr - E3
Lockheed Martin
Littleton, CO · Littleton
Space Protection Programs is seeking an experienced Software Integration Engineer who can guide a team through complex mission software development lifecycle. Candidate must have the…
Added 1 hour ago
Software Engineer Sr - E3
Lockheed Martin
Littleton, CO · Littleton
Space Protection Programs is seeking an experienced Software Integration Engineer who can guide a team through complex mission software development lifecycle. Candidate must have the…
Added 1 hour ago
Software Engineer Sr - E3
Lockheed Martin
Littleton, CO · Littleton
Space Protection Programs is seeking an experienced Software Integration Engineer who can guide a team through complex mission software development lifecycle. Candidate must have the…
Added 1 hour ago
Reliability Engineer Sr - E3
Lockheed Martin
Huntsville, AL · Huntsville
The Engineering & Technology organization is a highly dynamic and growing organization that plays a vital role in providing mission-critical solutions to our customers. Come be a part of…
Added 1 hour ago
Project Engineer Sr. Staff - Facility & Infrastructure Activation Lead
Lockheed Martin
Silverdale, WA · Silverdale
Lockheed Martin Space is seeking a Project Engineer Sr. Staff to serve as Facility & Infrastructure Activation Lead in the Fleet Ballistic Missile (FBM) Weapons System Infrastructure &…
Added 1 hour ago
Systems Engineer Sr - E3
Lockheed Martin
Virtual Three, AL · AL
Working in a collaborative Agile environment, you'll partner with multidisciplinary engineering teams to translate customer requirements into integrated system solutions. You'll contribute…
Added 1 hour ago
Systems Engineer Sr - E3
Lockheed Martin
Virtual Three, AL · AL
Working in a collaborative Agile environment, you'll partner with multidisciplinary engineering teams to translate customer requirements into integrated system solutions. You'll contribute…
Added 1 hour ago
Systems Engineer Sr - E3
Lockheed Martin
Virtual Three, AL · AL
Working in a collaborative Agile environment, you'll partner with multidisciplinary engineering teams to translate customer requirements into integrated system solutions. You'll contribute…
Added 1 hour ago
Sr. Full Stack Engineer (Infrastructure)
Lockheed Martin
Colorado Springs, CO · Colorado Springs
Utilize knowledge of software engineering, cybersecurity, system integration, and data management to ensure project deliverables meet overarching system requirements
Added 1 hour ago
Sr SATCOM Field Engineer Sr - Ex Pat Japan
Lockheed Martin
Bethesda, MD · Bethesda
Our Team, the Command and Control, Battle Management and Communications (C2BMC) team, is engineering, developing and integrating new capability for the Missile Defense System.
Added 1 hour ago
Sr. Full Stack Engineer (Infrastructure)
Lockheed Martin
Colorado Springs, CO · Colorado Springs
Utilize knowledge of software engineering, cybersecurity, system integration, and data management to ensure project deliverables meet overarching system requirements
Added 1 hour ago
Systems Engineer Sr (E3)
Lockheed Martin
Orlando, FL · Orlando
As a Systems Engineer, you will utilize a Model Based Systems Engineering (MBSE) approach to develop the system architecture and requirements for the MeF IRAD. You will work with engineers…
Added 1 hour ago
Systems Engineer Sr - E3
Lockheed Martin
Littleton, CO · Littleton
As a Systems Engineer for Model-Based System Engineering (MBSE) you will employ MBSE approaches to develop Systems Engineering products using SysML and MBSE tools to capture, maintain, and…
Added 1 hour ago
ASIC & FPGA Design Engineer Sr - E3
Lockheed Martin
Liverpool, NY · Liverpool
You understand how the many different pieces of a system work together. Our products involve hundreds of people, processes, and systems, and you’ll help determine the ones that are relevant…
Added 1 hour ago
Cyber Systems Security Engineering Sr - E3
Lockheed Martin
King of Prussia, PA · King of Prussia
We are seeking a highly motivated Cyber Systems Security Engineer Sr to support the design, implementation, hardening, and sustainment of secure mission systems and IRAD environments. This…
Added 1 hour ago
Systems Engineer Sr Stf - E5
Lockheed Martin
Palmdale, CA · Palmdale
You will be the Systems Engineer Senior Staff - Level 5 for the Skunk Works Systems Engineering team which is responsible for advancing cutting‑edge mission systems. You are an established…
Added 1 hour ago
Electrical Engineer Sr Stf
Lockheed Martin
Grand Prairie, TX · Grand Prairie
You will be the Electrical Engineer for the Hardware Engineering team at Lockheed Martin Missiles and Fire Control (MFC). Our team delivers precision engagement aerospace and defense…
Added 1 hour ago
Electrical Engineer Sr
Lockheed Martin
Grand Prairie, TX · Grand Prairie
You will be the Electrical Engineer for the Hardware Engineering team at Lockheed Martin Missiles and Fire Control (MFC). Our team delivers precision engagement aerospace and defense…
Added 1 hour ago
Systems Engineer Sr Stf - Level 5
Lockheed Martin
Fairfax, VA · Fairfax
Lockheed Martin Space is seeking a Level 5 Systems Engineer to lead the design and implementation of advanced GNSS/SBAS solutions at onsite at our Fairfax, VA facility. We are seeking a…
Added 1 hour ago
Field Sales Support Systems Engineer Sr - Level 3
Lockheed Martin
Fort Worth, TX · Fort Worth
You will be a Field Sales Support Systems Engineer Sr - Level 3.

Microsoft

Senior Technical Support Engineer

United States

$86,100 to $187,400 USD / year

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Job details

Pay: $86,100 to $187,400 USD / year
Apply by: May 1, 2027
Experience: OR 5+ years of technical support, technical consulting experience, or information technology experience
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Sr Technical Support Engineer, you will own, troubleshoot, and solve highly complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and further deepen your technical proficiency – becoming a product go‑to person.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Scope customer security incidents
Understand and identify indicators of attack and indicators of compromise
Analyse incident data from threat analytics tools
Collaborate with the Security and Threat Intelligence teams by providing indicators of compromise and samples of malware from the customer’s environment
Coordinate a response to the security incident with other Microsoft security and consulting teams.
Develop, document, and implement runbooks, capabilities, and techniques for Incident Response
Perform security triage and analysis on endpoint, server and network infrastructure.
Perform activities necessary for immediate containment and short-term resolution of incidents.
Maintain current knowledge and understanding of the threat landscape, emerging security threats, and vulnerabilities
Investigate root cause of complex security incidents
Maintain a high level of confidentiality
Participate in the on-call rotation as required

Qualifications

Required Qualifications:

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience

Additional Required Qualifications:

Hands-on experience in customer-facing roles (Customer support experience is preferred).
Experience in Cybersecurity and Security Incident Response.
Ability to manage complex Incident Response situations with a focus on deep technical troubleshooting and empathetic customer engagement.
Practical experience troubleshooting Network, Windows Server, Windows Client, and Active Directory environments.
Working knowledge of Entra ID and Microsoft 365 management and troubleshooting experience.
Experience supporting large and complex geographically distributed enterprise environments with 1000+ users.
Bachelor's degree in Computer Science, Information Technology (IT), or related field AND demonstrated experience of technical support, technical consulting experience, or information technology experience.

Additional or Preferred Qualifications:

Experience in Security Incident Response with recent operational security experience (Indicator of Attack / Indicator of Compromise deep investigation, On-Premises data and Cloud log investigation, Malware Analysis, Threat Analytics, Threat Intelligence, endpoint security, etc.)
Experience in Network Security Administration, and/or Systems Administration with experience in Windows Server, Windows Client, and Active Directory Administration
Experience in Cloud investigations with Entra ID, Microsoft 365 and Microsoft Defender solutions
Experience with any Microsoft Defender solutions
Experience in Azure Identity management and troubleshooting
Kusto Query Language knowledge
Cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
Automation (PowerShell and/or Python, Java, or a similar language, can be a beginner to intermediate level)
Preferred IT Industry certifications (Microsoft Certifications On-Prem or Cloud, SANS GCIH, CISSP, CEH, Amazon AWS, etc.)

Language Qualification:

Required:

English: Confident proficiency in reading, writing, and speaking, particularly for technical troubleshooting and customer communication.

Good to Have (Not Required):

Spanish
Portuguese
French

Other Requirements Ability to meet Microsoft, customer, and/or government security screening requirements is required for this role. These requirements include, but are not limited to, the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. This role supports United States federal, state, and/or local government agency customers and is subject to citizenship-based restrictions where required or permitted by law. To meet this legal requirement, citizenship will be verified via a valid passport.

Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Technical support
CSS
Troubleshoot
Problem solving
Collaboration
Research
Incident response
Security threats
Confidentiality
Computer science
Computer technology
Provide technical expertise
Customer service
Cybersecurity
Troubleshooting
Microsoft Windows Server
Microsoft Windows
Microsoft Active Directory
Microsoft 365
System administration
Microsoft Azure
Microsoft PowerShell
Python
Oracle Java
CISSP
AWS
Communication skills

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