Jobs in the United States

25+ jobs

Save this search

Added 27 mins ago
FT
Senior Software Engineer/Developer
Fidelity Technology Group, LLC
Jersey City, NJ
- $142,550 to $154,000 USD / year
…education equivalent) and three (3) years of experience as a Senior Software Engineer/Developer (or closely related occupation) designing and developing Java-based scalable and…
Added 27 mins ago
Principal Software Engineer/Developer
Fidelity Technology Group, LLC
Durham, NC
…and key learnings, and provides status reports and metrics to senior management for review. Uses business knowledge to translate the vision for divisional initiatives into business…
Added 27 mins ago
Principal Software Engineer/Developer
Fidelity Technology Group, LLC
Durham, NC
Advises senior management on technical strategy.
Added 27 mins ago
Senior Software Engineer/Developer
Fidelity Technology Group, LLC
Westlake, TX
…education equivalent) and three (3) years of experience as a Senior Software Engineer/Developer (or closely related occupation) developing and securing Web applications and APIs in a…
Added 27 mins ago
Senior Software Engineer/Developer
Fidelity Technology Group, LLC
Westlake, TX
…education equivalent) and three (3) years of experience as a Senior Software Engineer/Developer (or closely related occupation) performing full stack development in a financial services…
Added 27 mins ago
Principal Software Engineer/Developer
Fidelity Technology Group, LLC
Westlake, TX
…programming languages, frameworks and tools, including Python, Java, Spring, Angular, Kafka and SQL. Builds, deploys, and runs Node.js applications, using Amazon Web Services (AWS). Uses…
Added 27 mins ago
Principal AI/ML Engineer
Fidelity Technology Group, LLC
Westlake, TX
…Establishes Python ML ecosystem using Object Oriented Programming (Java, Scala, and Python), SQL, and Unix scripting. Leverages data movement technologies (Extract, Transform, Load (ETL)/…
Added 35 mins ago
Senior Platform Productivity Engineer - Core/Infra - Elasticsearch
Elastic
United States
We are on the lookout for a Senior Platform Productivity Engineer to join our Elasticsearch team and focus on ensuring that the shared platform functionalities of Elasticsearch are easy to…
Added 35 mins ago
Senior Java Engineer - Core/Infra - Elasticsearch
Elastic
United States
We are on the lookout for a Senior Software Developer to join our Elasticsearch team and focus on ensuring that the shared platform functionalities of Elasticsearch are easy to use,…
Added 35 mins ago
Senior Go/Kubernetes Engineer - Core/Infra - Elasticsearch
Elastic
United States
We are on the lookout for a Senior Kubernetes/Go Engineer to join our Elasticsearch team and focus on ensuring that the shared platform functionalities of Elasticsearch are easy to use,…
Added 57 mins ago
Quality Engineer
Publicis Groupe
Boston, MA
As a Senior Quality Engineer L1, you will be responsible for designing, developing, and implementing automation frameworks to ensure the quality and reliability of digital solutions. You…
Added 1 hour ago
C
Senior Enterprise Solution Architect
Collibra
Remote, United States
- $152,000 to $190,000 USD / year
Senior Enterprise Solution Architects at Collibra Public Sector are responsible for
Added 1 hour ago
O
Senior Platform Software Engineer - OCI
Oracle
Juneau, AK
- $92,500 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is looking for a Senior Platform Software Engineer to join the PKI team responsible for building and operating cloud-scale Public Key Infrastructure…
Added 1 hour ago
AI Phone - Senior Android System Engineer
Bjak
Remote, United States
Added 1 hour ago
Software Engineer (Edge - Devices & Mobile)
Jobgether
Remote, United States
We are looking for an experienced Software Engineer with strong Rust expertise to help build and scale a sophisticated, cross-platform device infrastructure. In this role, you will develop…
Added 2 hours ago
Data Engineering Senior Consultant
Clarkston Consulting
Dallas, TX · Tampa, FL · Charlotte, NC · Houston, TX · Atlanta, GA
An ideal Data Engineer Senior Consultant would have experience:
Added 2 hours ago
S
Staff Software Engineer - Billing Platform
Snowflake
Menlo Park, CA
- $236,000 to $339,200 USD / year
AS A STAFF SOFTWARE ENGINEER ON BILLING PLATFORM YOU WILL :
Added 3 hours ago
C
Senior QA Automation Engineer - Playwright & Selenium
Cognizant
Helena, MT
- $50,000 to $92,500 USD / year
We are seeking a Senior QA Automation Engineer - Playwright & Selenium to join our Quality Engineering team supporting critical financial applications. The ideal candidate will have strong…
Added 3 hours ago
Software Engineer II (Backend)
Jobgether
Remote, United States
The Software Engineer II will join a growing Exposure Management team, building the backend services and APIs that help organizations identify, understand, and prioritize their…
Added 4 hours ago
Senior Staff Software Engineer - Builder Platform
Jobgether
Remote, United States
…all applications and next steps. Our partner is looking for a Senior Staff Software Engineer – Builder Platform based in United…
Added 4 hours ago
J
Enterprise Solution Architect
Jobgether
Remote, United States
- $210,000 to $250,000 USD / year
…strategic objectives into practical technical roadmaps. This is a senior leadership opportunity to drive enterprise-wide digital transformation within a complex, highly regulated healthcare…
Added 5 hours ago
J
Senior Software Development Engineer in Test (SDET)
Jobgether
Remote, United States
- $70,000 to $80,000 USD / year
…all applications and next steps. Our partner is looking for a Senior Software Development Engineer in Test (SDET) based in the United…
Added 5 hours ago
Associate DevOps Engineer
VTG
Manassas, VA
VTG is seeking an Associate DevOps Engineer to support our Navy customer. This DevOps role will be involved in the installation, integration, and testing of prototype Navy tactical software…
Added 5 hours ago
M
Senior Software Engineer
Microsoft
United States
- $119,800 to $261,000 USD / year
As a Senior Software Engineer, you will lead the design and development of a new solution that orchestrates Virtual Machine Scale Sets across Azure regions. The solution will help…
Added 5 hours ago
M
Senior Technical Support Engineer
Microsoft
United States
- $86,100 to $187,400 USD / year
…for delivering customer success. As a Sr Technical Support Engineer, you will own, troubleshoot, and solve highly complex customer technical issues. This opportunity will allow you to…

Microsoft

Senior Technical Support Engineer

United States

$86,100 to $187,400 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $86,100 to $187,400 USD / year
Apply by: May 1, 2027
Experience: OR 5+ years of technical support, technical consulting experience, or information technology experience
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Sr Technical Support Engineer, you will own, troubleshoot, and solve highly complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and further deepen your technical proficiency – becoming a product go‑to person.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Scope customer security incidents
Understand and identify indicators of attack and indicators of compromise
Analyse incident data from threat analytics tools
Collaborate with the Security and Threat Intelligence teams by providing indicators of compromise and samples of malware from the customer’s environment
Coordinate a response to the security incident with other Microsoft security and consulting teams.
Develop, document, and implement runbooks, capabilities, and techniques for Incident Response
Perform security triage and analysis on endpoint, server and network infrastructure.
Perform activities necessary for immediate containment and short-term resolution of incidents.
Maintain current knowledge and understanding of the threat landscape, emerging security threats, and vulnerabilities
Investigate root cause of complex security incidents
Maintain a high level of confidentiality
Participate in the on-call rotation as required

Qualifications

Required Qualifications:

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience

Additional Required Qualifications:

Hands-on experience in customer-facing roles (Customer support experience is preferred).
Experience in Cybersecurity and Security Incident Response.
Ability to manage complex Incident Response situations with a focus on deep technical troubleshooting and empathetic customer engagement.
Practical experience troubleshooting Network, Windows Server, Windows Client, and Active Directory environments.
Working knowledge of Entra ID and Microsoft 365 management and troubleshooting experience.
Experience supporting large and complex geographically distributed enterprise environments with 1000+ users.
Bachelor's degree in Computer Science, Information Technology (IT), or related field AND demonstrated experience of technical support, technical consulting experience, or information technology experience.

Additional or Preferred Qualifications:

Experience in Security Incident Response with recent operational security experience (Indicator of Attack / Indicator of Compromise deep investigation, On-Premises data and Cloud log investigation, Malware Analysis, Threat Analytics, Threat Intelligence, endpoint security, etc.)
Experience in Network Security Administration, and/or Systems Administration with experience in Windows Server, Windows Client, and Active Directory Administration
Experience in Cloud investigations with Entra ID, Microsoft 365 and Microsoft Defender solutions
Experience with any Microsoft Defender solutions
Experience in Azure Identity management and troubleshooting
Kusto Query Language knowledge
Cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
Automation (PowerShell and/or Python, Java, or a similar language, can be a beginner to intermediate level)
Preferred IT Industry certifications (Microsoft Certifications On-Prem or Cloud, SANS GCIH, CISSP, CEH, Amazon AWS, etc.)

Language Qualification:

Required:

English: Confident proficiency in reading, writing, and speaking, particularly for technical troubleshooting and customer communication.

Good to Have (Not Required):

Spanish
Portuguese
French

Other Requirements Ability to meet Microsoft, customer, and/or government security screening requirements is required for this role. These requirements include, but are not limited to, the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. This role supports United States federal, state, and/or local government agency customers and is subject to citizenship-based restrictions where required or permitted by law. To meet this legal requirement, citizenship will be verified via a valid passport.

Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Apply About employer

More about this job

Skills

Technical support
CSS
Troubleshoot
Problem solving
Collaboration
Research
Incident response
Security threats
Confidentiality
Computer science
Computer technology
Provide technical expertise
Customer service
Cybersecurity
Troubleshooting
Microsoft Windows Server
Microsoft Windows
Microsoft Active Directory
Microsoft 365
System administration
Microsoft Azure
Microsoft PowerShell
Python
Oracle Java
CISSP
AWS
Communication skills

Report this job