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Added 3 mins ago
W
Senior Incident Response Engineer
WATTS
North Andover, MA
- $152,000 to $168,000 USD / year
The Senior Incident Response Engineer will own complex investigations from initial escalation through containment, remediation, and closure; investigate security incidents across cloud and…
Added 4 mins ago
Senior SWIFT & Payments Platform Engineer
CGI Technologies and Solutions, Inc.
Boston, MA
We are seeking a highly motivated Senior Engineer to join the SWIFT & Payments Technology team. This role will develop and support critical payment infrastructure supporting SWIFT…
Added 4 mins ago
Confluent - Distributed Systems Software Engineer - WarpStream
IBM
LOWELL, MA · Boston, MA
…responsible for this product offering from top to bottom, and as a Senior Engineer you’ll do everything from working on the storage engine running in the Agents, improving the scalability…
Added 4 mins ago
Senior Financial Planning & Analysis Manager
Cornerstone OnDemand
Boston, MA
We’re seeking a highly skilled and motivated Senior Financial Planning & Analysis (FP&A) Manager to serve as the finance partner to our Engineering and Product organizations. This critical…
Added 21 mins ago
C
Senior Enterprise Solution Architect
Collibra
Remote, United States
- $152,000 to $190,000 USD / year
A minimum of 2 years of experience working with cloud platforms, network-based API integration (REST/JSON), and deployment automation.
Added 1 hour ago
Software Engineer (Edge - Devices & Mobile)
Jobgether
Remote, United States
We are looking for an experienced Software Engineer with strong Rust expertise to help build and scale a sophisticated, cross-platform device infrastructure. In this role, you will develop…
Added 1 hour ago
Senior Networking Engineer, WBB Platform, GGN WANForms
Google
Thornton, CO
Strong knowledge of network technologies/protocols: Routing Protocols, VXLAN, BGP EVPN, 802.1x, LACP, MacSec, TCP/IP, Encryption, Key management, Micro segmentation, ACL, Cloud technologies.
Added 2 hours ago
Network Support Services
Sapsol Technologies Inc
Sacramento
The Investment Office requires additional resources for existing and newly proposed solutions that need advanced network expertise to support maintenance, operational stability, and…
Added 3 hours ago
Senior Network Services Engineer, Oracle Health
Oracle
Nashville, TN
Executes the design, installation, and maintenance of network infrastructure and related technologies. Uses network management tools to analyze performance in collaboration with senior team…
Added 3 hours ago
J
Senior Advanced IT Network Site Reliability Engineer
Jobgether
Remote, United States
- $139,851 to $151,324 USD / year
The Senior Advanced IT Network Site Reliability Engineer will play a key role in maintaining and optimizing complex enterprise network environments supporting critical national security and…
Added 3 hours ago
Principal Offensive Security Engineer
Alteryx, Inc.
Remote, United States
As a Principal Offensive Security Engineer, you will serve as a senior technical leader within Alteryx’s Offensive Security program. You will lead risk-prioritized penetration testing,…
Added 3 hours ago
Senior Financial Planning & Analysis Manager
Cornerstone OnDemand
Phoenix, AZ
We’re seeking a highly skilled and motivated Senior Financial Planning & Analysis (FP&A) Manager to serve as the finance partner to our Engineering and Product organizations. This critical…
Added 3 hours ago
IG
L1.5 Network Engineer (Phoenix)
Insight Global
Phoenix, AZ
- $30 to $35 USD / hour
· Collaborate with senior engineers and network designers on complex network designs, supporting, audit efforts, physical hardware verifications, migrations and troubleshooting.
Added 3 hours ago
O
Platform Software Engineer 2
Oracle
Nashville, TN
- $81,000 to $166,100 USD / year
Collaborates with own team and begins to network outside of team to understand customer issues and align solutions.
Added 4 hours ago
Infrastructure Engineer II
Info Image
Coppell, TX
The Infrastructure Engineer II is a senior-level role responsible for owning, optimizing, and advancing enterprise infrastructure systems. This position goes beyond day-to-day operations…
Added 4 hours ago
M
Senior Technical Support Engineer
Microsoft
United States
- $86,100 to $187,400 USD / year
…for delivering customer success. As a Sr Technical Support Engineer, you will own, troubleshoot, and solve highly complex customer technical issues. This opportunity will allow you to…
Added 4 hours ago
M
Principal Software Engineer
Microsoft
United States
- $142,800 to $304,200 USD / year
…services and infrastructure for provisioning and managing our cloud-scale physical network. This work spans router hardware, operating systems - including Microsoft’s SONiC - configuration,…
Added 5 hours ago
Cloud Network Engineer
Deloitte US
Dallas, TX
…wants to work in a collaborative environment? As an experienced Cloud Network Engineer you will have the ability to share new ideas and collaborate on projects as a consultant without the…
Added 5 hours ago
Cloud Network Engineer
Deloitte US
Dallas, TX
…wants to work in a collaborative environment? As an experienced Cloud Network Engineer you will have the ability to share new ideas and collaborate on projects as a consultant without the…
Added 5 hours ago
Security Architect
Odyssey Systems Consulting Group, Ltd.
Colorado Springs, CO
…preferably within a DoD or federal environmentCertifications: Formal cloud certification, such as AWS Certified Security Specialty or Microsoft Certified: Azure Security Engineer…
Added 5 hours ago
DE
Sr Systems Engineer
Disney Entertainment & Sports LLC
Glendale, CA · New York, NY
- $124,900 to $167,400 USD / year
Join Core Infrastructure as a Senior (P3) Systems Engineer focused on building, automating, and operating our storage platforms - including large-scale, multi-protocol NFS and S3 object…
Added 5 hours ago
Senior Security Operations Manager
Oracle
Nashville, TN
Experience supporting Linux, network, and cloud infrastructure.
Added 6 hours ago
Senior Production Support Engineer with Apigee experience **
CGI Technologies and Solutions, Inc.
Lafayette, LA
…DNS, HTTP, and other platform related production problems. The engineer will lead technical triage, coordinate resolution across application, infrastructure, network, cloud, and Level 3…
Added 6 hours ago
Technical Project Manager / Senior Engineer
CGI Technologies and Solutions, Inc.
Lafayette, LA
We are seeking a Technical Project Manager / Senior Technical Engineer to lead the CGI delivery of complex technical initiatives while providing senior technical leadership across multiple…
Added 6 hours ago
Senior F5 Network Engineer *
CGI Technologies and Solutions, Inc.
Lafayette, LA
CGI is seeking a Senior F5 Network Engineer with deep, hands-on expertise in F5 BIG IP LTM and GTM/DNS to support a large scale, highly available financial services environment. F5 is the…

Microsoft

Senior Technical Support Engineer

United States

$86,100 to $187,400 USD / year

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Job details

Pay: $86,100 to $187,400 USD / year
Apply by: May 1, 2027
Experience: OR 5+ years of technical support, technical consulting experience, or information technology experience
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Sr Technical Support Engineer, you will own, troubleshoot, and solve highly complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and further deepen your technical proficiency – becoming a product go‑to person.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Scope customer security incidents
Understand and identify indicators of attack and indicators of compromise
Analyse incident data from threat analytics tools
Collaborate with the Security and Threat Intelligence teams by providing indicators of compromise and samples of malware from the customer’s environment
Coordinate a response to the security incident with other Microsoft security and consulting teams.
Develop, document, and implement runbooks, capabilities, and techniques for Incident Response
Perform security triage and analysis on endpoint, server and network infrastructure.
Perform activities necessary for immediate containment and short-term resolution of incidents.
Maintain current knowledge and understanding of the threat landscape, emerging security threats, and vulnerabilities
Investigate root cause of complex security incidents
Maintain a high level of confidentiality
Participate in the on-call rotation as required

Qualifications

Required Qualifications:

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience

Additional Required Qualifications:

Hands-on experience in customer-facing roles (Customer support experience is preferred).
Experience in Cybersecurity and Security Incident Response.
Ability to manage complex Incident Response situations with a focus on deep technical troubleshooting and empathetic customer engagement.
Practical experience troubleshooting Network, Windows Server, Windows Client, and Active Directory environments.
Working knowledge of Entra ID and Microsoft 365 management and troubleshooting experience.
Experience supporting large and complex geographically distributed enterprise environments with 1000+ users.
Bachelor's degree in Computer Science, Information Technology (IT), or related field AND demonstrated experience of technical support, technical consulting experience, or information technology experience.

Additional or Preferred Qualifications:

Experience in Security Incident Response with recent operational security experience (Indicator of Attack / Indicator of Compromise deep investigation, On-Premises data and Cloud log investigation, Malware Analysis, Threat Analytics, Threat Intelligence, endpoint security, etc.)
Experience in Network Security Administration, and/or Systems Administration with experience in Windows Server, Windows Client, and Active Directory Administration
Experience in Cloud investigations with Entra ID, Microsoft 365 and Microsoft Defender solutions
Experience with any Microsoft Defender solutions
Experience in Azure Identity management and troubleshooting
Kusto Query Language knowledge
Cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
Automation (PowerShell and/or Python, Java, or a similar language, can be a beginner to intermediate level)
Preferred IT Industry certifications (Microsoft Certifications On-Prem or Cloud, SANS GCIH, CISSP, CEH, Amazon AWS, etc.)

Language Qualification:

Required:

English: Confident proficiency in reading, writing, and speaking, particularly for technical troubleshooting and customer communication.

Good to Have (Not Required):

Spanish
Portuguese
French

Other Requirements Ability to meet Microsoft, customer, and/or government security screening requirements is required for this role. These requirements include, but are not limited to, the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. This role supports United States federal, state, and/or local government agency customers and is subject to citizenship-based restrictions where required or permitted by law. To meet this legal requirement, citizenship will be verified via a valid passport.

Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Technical support
CSS
Troubleshoot
Problem solving
Collaboration
Research
Incident response
Security threats
Confidentiality
Computer science
Computer technology
Provide technical expertise
Customer service
Cybersecurity
Troubleshooting
Microsoft Windows Server
Microsoft Windows
Microsoft Active Directory
Microsoft 365
System administration
Microsoft Azure
Microsoft PowerShell
Python
Oracle Java
CISSP
AWS
Communication skills

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