Jobs in the United States

25+ jobs

Save this search

Added 10 mins ago
Network and Systems Engineer III – IT Solutions Implementor
Amentum
Cheyenne, WY
Amentum seeks a Network and Systems Engineer III – IT Solutions Implementor to provide IT solutions and support (remotely), for Amentum programs and projects worldwide. This is a…
Added 10 mins ago
C
Regional Maintenance Manager
CBRE
Cheyenne, WY
- $200,000 to $210,000 USD / year
At CBRE Global Workplace Solutions (GWS) , Safety is our top priority! We maintain a safety-first culture in which CBRE employees return home in the same condition in which they reported to…
Added 15 mins ago
Industrial Design Engineer, GES NA Ops Engineering
Amazon.com Services LLC
Nashville, TN
We’re looking to add a high-impact engineer to our team. In this role, you will collaborate with internal and external teams to design high-quality, cost-effective solutions for our…
Added 15 mins ago
Principal Engineer, Quantum Software Development
Cisco
San Jose, CA
As a Principal Software Engineer and hands-on technical leader, you will guide a team of engineers while actively contributing to the architecture and development of quantum software and…
Added 26 mins ago
2027 Associate H/W Electronics Engineer – Sykesville MD
CORP-Corporate Office
United States
Northrop Grumman Mission Systems is a trusted provider of mission-enabling solutions for global security. We have a wide portfolio of secure, affordable, integrated, and multi-domain…
Added 36 mins ago
Senior Outside Plant Engineer
MCI Communications Srvs LLC 151
Alpharetta, GA
You’ll be managing all engineering, maintenance, and enhancements to the Outside Plant Telephony Network, including structures, cables, and associated equipment. This critical role will…
Added 36 mins ago
Outside Plant Engineer
MCI Communications Srvs LLC 151
Alpharetta, GA
As an Outside Plant Engineer, you will manage a variety of internal and external partners and vendors to oversee OSP/ISP construction and maintenance of network extension projects to…
Added 1 hour ago
Senior Network Services Engineer, Oracle Health
Oracle
Nashville, TN
Executes the design, installation, and maintenance of network infrastructure and related technologies. Uses network management tools to analyze performance in collaboration with senior team…
Added 1 hour ago
J
Senior Advanced IT Network Site Reliability Engineer
Jobgether
Remote, United States
- $139,851 to $151,324 USD / year
The Senior Advanced IT Network Site Reliability Engineer will play a key role in maintaining and optimizing complex enterprise network environments supporting critical national security and…
Added 1 hour ago
J
Electrical Engineer (Control Systems)
Jobgether
Remote, United States
- $100,000 to $120,000 CAD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Electrical Engineer (Control Systems) based in Canada.
Added 1 hour ago
Senior Product Test Engineer, Intel Systems Manufacturing
Anduril Industries
Santa Ana, CA
We are looking to bring in a Senior Product Test Engineer to support our test equipment deployment to various manufacturing and contract manufacturing sites and support in identifying…
Added 1 hour ago
Product Test Engineer, Intel Systems Manufacturing
Anduril Industries
Santa Ana, CA
We are looking to bring in a Product Test Engineer to support our test equipment deployment to various manufacturing and contract manufacturing sites and support in identifying testing…
Added 1 hour ago
2027 Mechanical Engineer Intern- Gilbert AZ
Northrop Grumman
Gilbert, AZ
…what allows us to provide reliable, agile and affordable space solutions to best serve our…
Added 1 hour ago
IG
L1.5 Network Engineer (Phoenix)
Insight Global
Phoenix, AZ
- $30 to $35 USD / hour
Support the operation and troubleshooting of network devices within an Enterprise level data center, focusing on transitioning from Cisco to Arista. This role is ideal for candidates with…
Added 1 hour ago
Delivery Consultant - Migrations, Cloud Platform and Migrations, AWS Professional Services
Amazon Web Services, Inc.
Jersey City, NJ · Arlington, VA · New York, NY · Atlanta, GA · Herndon, VA
…Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of…
Added 1 hour ago
O
Platform Software Engineer 2
Oracle
Nashville, TN
- $81,000 to $166,100 USD / year
Collaborates with own team and begins to network outside of team to understand customer issues and align solutions.
Added 1 hour ago
Network Site Reliability Engineer
NVIDIA USA
CA
The Enterprise Network Support and SRE team is looking to add a seasoned Technical SRE lead to help actualize the SRE vision for our network infrastructure. We are looking for an engineer…
Added 1 hour ago
Lab Technician
Panasonic
Bridgeton, MO
For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment - delivering solutions that meet the demands of the modern food retailing industry.…
Added 1 hour ago
SCADA Engineer I
Panasonic
Sparks, NV
Do you want to join a team that's changing the world? Do you have a strong background as a SCADA Engineer I? Then we're looking for you! Check out the job description and apply now! Put…
Added 1 hour ago
Test Engineering Technician II
Jabil Inc.
Florence, KY
…comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global…
Added 2 hours ago
T
Cyber Countermeasure Specialist
TEKsystems
Honolulu, HI
- $60 to $65 USD / hour
The ideal candidate has hands-on experience with network defense, incident response, detection engineering, security sensor tuning, and traffic analysis. This position offers the…
Added 2 hours ago
ZT Engineer, Lead
BOOZ, ALLEN & HAMILTON, INC.
Honolulu, HI
…and operational requirements, translating them into robust network and security solutions. Leveraging your expertise, you will support the full lifecycle of network systems, including…
Added 2 hours ago
M
Senior Technical Support Engineer
Microsoft
United States
- $86,100 to $187,400 USD / year
…customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the…
Added 2 hours ago
M
Principal Software Engineer
Microsoft
United States
- $142,800 to $304,200 USD / year
…infrastructure for provisioning and managing our cloud-scale physical network. This work spans router hardware, operating systems - including Microsoft’s SONiC - configuration, optical…
Added 2 hours ago
T
Network Engineer- CCNA
TEKsystems
Charlotte, NC
- $38 to $41 USD / hour
DescriptionWe are seeking a Network Engineer to provide advanced engineering support for the organization's global Data, Voice, Security, and Wireless networks. This role will have a…

Microsoft

Senior Technical Support Engineer

United States

$86,100 to $187,400 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $86,100 to $187,400 USD / year
Apply by: May 1, 2027
Experience: OR 5+ years of technical support, technical consulting experience, or information technology experience
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Sr Technical Support Engineer, you will own, troubleshoot, and solve highly complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and further deepen your technical proficiency – becoming a product go‑to person.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Scope customer security incidents
Understand and identify indicators of attack and indicators of compromise
Analyse incident data from threat analytics tools
Collaborate with the Security and Threat Intelligence teams by providing indicators of compromise and samples of malware from the customer’s environment
Coordinate a response to the security incident with other Microsoft security and consulting teams.
Develop, document, and implement runbooks, capabilities, and techniques for Incident Response
Perform security triage and analysis on endpoint, server and network infrastructure.
Perform activities necessary for immediate containment and short-term resolution of incidents.
Maintain current knowledge and understanding of the threat landscape, emerging security threats, and vulnerabilities
Investigate root cause of complex security incidents
Maintain a high level of confidentiality
Participate in the on-call rotation as required

Qualifications

Required Qualifications:

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience

Additional Required Qualifications:

Hands-on experience in customer-facing roles (Customer support experience is preferred).
Experience in Cybersecurity and Security Incident Response.
Ability to manage complex Incident Response situations with a focus on deep technical troubleshooting and empathetic customer engagement.
Practical experience troubleshooting Network, Windows Server, Windows Client, and Active Directory environments.
Working knowledge of Entra ID and Microsoft 365 management and troubleshooting experience.
Experience supporting large and complex geographically distributed enterprise environments with 1000+ users.
Bachelor's degree in Computer Science, Information Technology (IT), or related field AND demonstrated experience of technical support, technical consulting experience, or information technology experience.

Additional or Preferred Qualifications:

Experience in Security Incident Response with recent operational security experience (Indicator of Attack / Indicator of Compromise deep investigation, On-Premises data and Cloud log investigation, Malware Analysis, Threat Analytics, Threat Intelligence, endpoint security, etc.)
Experience in Network Security Administration, and/or Systems Administration with experience in Windows Server, Windows Client, and Active Directory Administration
Experience in Cloud investigations with Entra ID, Microsoft 365 and Microsoft Defender solutions
Experience with any Microsoft Defender solutions
Experience in Azure Identity management and troubleshooting
Kusto Query Language knowledge
Cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
Automation (PowerShell and/or Python, Java, or a similar language, can be a beginner to intermediate level)
Preferred IT Industry certifications (Microsoft Certifications On-Prem or Cloud, SANS GCIH, CISSP, CEH, Amazon AWS, etc.)

Language Qualification:

Required:

English: Confident proficiency in reading, writing, and speaking, particularly for technical troubleshooting and customer communication.

Good to Have (Not Required):

Spanish
Portuguese
French

Other Requirements Ability to meet Microsoft, customer, and/or government security screening requirements is required for this role. These requirements include, but are not limited to, the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. This role supports United States federal, state, and/or local government agency customers and is subject to citizenship-based restrictions where required or permitted by law. To meet this legal requirement, citizenship will be verified via a valid passport.

Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Apply About employer

More about this job

Skills

Technical support
CSS
Troubleshoot
Problem solving
Collaboration
Research
Incident response
Security threats
Confidentiality
Computer science
Computer technology
Provide technical expertise
Customer service
Cybersecurity
Troubleshooting
Microsoft Windows Server
Microsoft Windows
Microsoft Active Directory
Microsoft 365
System administration
Microsoft Azure
Microsoft PowerShell
Python
Oracle Java
CISSP
AWS
Communication skills

Report this job