Jobs in the United States

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Added 3 mins ago
SecOps Engineer
Open Approach
Burlington, VT
…and optimizing our security stack: SIEM, EDR, vulnerability management, and the rest. You'll tune out the noise, sharpen detection, and make our tools work the way they…
Added 7 mins ago
Cybersecurity Lead Engineer/Architect
GCM Grosvenor
Chicago, IL
Own and optimize core security tooling (Application security, AI security, endpoint protection, IDS/IPS, SIEM, vulnerability management, cloud security, etc.), ensuring effective…
Added 11 mins ago
Senior SIEM Engineer
CAI
United States
The Senior SIEM Engineer will be responsible for designing, implementing, and optimizing Palo Alto Cortex XSIAM/XDR and Cribl solutions in a large-scale, multi-tenant 24x7 SOC environment,…
Added 16 mins ago
Senior IT Systems & Integration Engineer
Appliance Replacement, Inc
Burlington, NJ
Multi-Housing Depot is seeking a versatile, hands-on Senior IT Systems & Integration Engineer to support, develop, and optimize the critical technology systems underlying our business…
Added 19 mins ago
DO
Internal Microsoft Solutions Architect (PT/MT)
Del Oro Consulting
Remote, United States
- $90 to $95 USD / hour
Strong understanding of Exchange Online, Azure Active Directory, Active Directory, Microsoft security and compliance, and endpoint management.
Added 40 mins ago
B
Enterprise Security Engineer - R01573019
Brillio
NY
- $120,000 to $130,000 USD / year
Modernize Endpoint Management: Improve endpoint management, identity, and security operations across macOS, iOS, Windows, and Linux environments. Strengthen endpoint security architecture,…
Added 40 mins ago
Senior Associate - Project Manager/Scrum Master
New York Life Insurance Co
New York, NY
Maintain an integrated roadmap across endpoint management, release management, vendor-delivered services, and infrastructure modernization efforts
Added 57 mins ago
Senior Associate - Project Manager/Scrum Master
New York Life
New York
Maintain an integrated roadmap across endpoint management, release management, vendor-delivered services, and infrastructure modernization efforts
Added 1 hour ago
IT Infrastructure & Systems Engineer
Star Catcher
Jacksonville, FL
Manage endpoint configurations, patching, application deployment, and encryption using approved endpoint-management tools; resolve complex support tickets and coordinate with IT support…
Added 1 hour ago
Engineer/Sr Engineer, IT Platform Security
American Airlines
Fort Worth, TX
Manages or assists in the management of the CIR event and information platform
Added 1 hour ago
Tier 2 Systems Engineer - Fully Remote
Magna5 MS LLC
Charlottesville, VA
The Tier 2 Managed Services Engineer is responsible for handling escalated technical issues, advanced troubleshooting, and day-to-day support for our managed services customers. You will…
Added 1 hour ago
Security Engineer
Ovative Group, LLC
United States
Ovative Group is seeking a Security Engineer to join our growing Information Security team. Reporting to the Lead Security & Cloud Engineer, this role owns the day-to-day execution of…
Added 1 hour ago
Sr. Associate Engineer, Security & Governance Operations, Global IT Group
NSU AWAC Services Company
NY
The Sr. Associate Engineer, Security Operations independently administers and maintains assigned security platforms, implements configuration changes and integrations, identifies coverage…
Added 2 hours ago
Senior Cybersecurity Engineer - Enterprise Security Engineering
Workday Limited
GA
Our work spans endpoint privilege management, endpoint detection and response (EDR), SaaS security posture management (SSPM), and the governance of developer tools and emerging AI…
Added 2 hours ago
Cybersecurity Engineer SME
Govcio LLC
Tampa, FL
Engineer, integrate, and assess multi-vendor cybersecurity capabilities, including SIEM platforms, packet brokers, IDS/IPS, next-generation firewalls, endpoint protection, data loss…
Added 2 hours ago
IL
Senior IT Cyber Security Specialist
Innoflight LLC
San Diego, CA
- $135,000 to $160,000 USD / year
…enterprise security technologies including SIEM, firewalls, endpoint protection, IAM, and vulnerability management…
Added 2 hours ago
MM
Endpoint Support Specialist
Matheny Medical and Educational Center
Peapack, NJ
- $26.15 to $29.74 USD / hour
This position works closely with the Enterprise Infrastructure Engineer, Assistant Director of Enterprise Infrastructure, applications team, cybersecurity vendors, school leadership,…
Added 2 hours ago
Intune Engineer
Leidos
Washington, DC
The EUT Specialist-_SME provides senior technical leadership for endpoint management services supporting the SEC Infrastructure Support Services (ISS) contract. This role ensures secure,…
Added 3 hours ago
W
Systems and Infrastructure Engineer III (Vulnerability Management)
Walmart
Bentonville, AR
- $80,000 to $155,000 USD / year
The Systems and Infrastructure Engineer III maintains and improves the systems that keep Walmart’s Mac and Windows devices and managed applications patched and secure. This role uses…
Added 3 hours ago
W
Staff, Systems and Infrastructure Engineer (Vulnerability Management) | Bentonville, Arkansas
Walmart
Bentonville, AR
- $90,000 to $180,000 USD / year
As a Staff Systems and Infrastructure Engineer on APEX Vulnerability Management, you will be the team’s technical lead for keeping the technology Walmart associates use secure. You will…
Added 3 hours ago
Principal, Cybersecurity Automation - Remote
Stryker Employment Company, LLC
Kalamazoo, MI
The Principal Security Automation & AI Engineer is the senior technical leader responsible for automation and AI across Cyber Defense. This role designs, builds, and operates scalable…
Added 3 hours ago
JT
Network & Systems Engineer – Shipboard IT
JSL Technologies Incorporated
Mayport, FL
- $62,000 to $85,000 USD / year
JSL is seeking a hands-on Network & Systems Engineer to install, configure, troubleshoot, and support shipboard IT systems aboard Littoral Combat Ships (LCS). This role supports servers,…
Added 3 hours ago
PH
Senior Desktop Engineer
Premise Health
Brentwood, TN
- $80,000 to $100,000 USD / year
The Senior Desktop Engineer provides systems support to Premise managed health centers, corporate users, and regional offices. The purpose of the position is to deploy our endpoints and…
Added 3 hours ago
Security Architect - Consultant
Novalink Solutions LLC
West Columbia, SC
SCOPE: THIS POSITION WILL SERVE AS A SIEM ENGINEER WITHIN THE DEPARTMENT OF ADMINISTRATION’S DIVISION OF INFORMATION SECURITY. THE SUCCESSFUL CANDIDATE WILL SHOW EXTENSIVE EXPERIENCE…
Added 3 hours ago
Digital Workplace Corporate Systems Engineer 3
Simpli.Fi
Fort Worth, TX
Simpli.fi is currently looking for a Corporate Systems Engineer III who will Build the integrations and internal tools that power our corporate systems. You’ll write code to automate…

Microsoft

Senior Technical Support Engineer

United States

$86,100 to $187,400 USD / year

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Job details

Pay: $86,100 to $187,400 USD / year
Apply by: May 1, 2027
Experience: OR 5+ years of technical support, technical consulting experience, or information technology experience
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Sr Technical Support Engineer, you will own, troubleshoot, and solve highly complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and further deepen your technical proficiency – becoming a product go‑to person.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Scope customer security incidents
Understand and identify indicators of attack and indicators of compromise
Analyse incident data from threat analytics tools
Collaborate with the Security and Threat Intelligence teams by providing indicators of compromise and samples of malware from the customer’s environment
Coordinate a response to the security incident with other Microsoft security and consulting teams.
Develop, document, and implement runbooks, capabilities, and techniques for Incident Response
Perform security triage and analysis on endpoint, server and network infrastructure.
Perform activities necessary for immediate containment and short-term resolution of incidents.
Maintain current knowledge and understanding of the threat landscape, emerging security threats, and vulnerabilities
Investigate root cause of complex security incidents
Maintain a high level of confidentiality
Participate in the on-call rotation as required

Qualifications

Required Qualifications:

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience

Additional Required Qualifications:

Hands-on experience in customer-facing roles (Customer support experience is preferred).
Experience in Cybersecurity and Security Incident Response.
Ability to manage complex Incident Response situations with a focus on deep technical troubleshooting and empathetic customer engagement.
Practical experience troubleshooting Network, Windows Server, Windows Client, and Active Directory environments.
Working knowledge of Entra ID and Microsoft 365 management and troubleshooting experience.
Experience supporting large and complex geographically distributed enterprise environments with 1000+ users.
Bachelor's degree in Computer Science, Information Technology (IT), or related field AND demonstrated experience of technical support, technical consulting experience, or information technology experience.

Additional or Preferred Qualifications:

Experience in Security Incident Response with recent operational security experience (Indicator of Attack / Indicator of Compromise deep investigation, On-Premises data and Cloud log investigation, Malware Analysis, Threat Analytics, Threat Intelligence, endpoint security, etc.)
Experience in Network Security Administration, and/or Systems Administration with experience in Windows Server, Windows Client, and Active Directory Administration
Experience in Cloud investigations with Entra ID, Microsoft 365 and Microsoft Defender solutions
Experience with any Microsoft Defender solutions
Experience in Azure Identity management and troubleshooting
Kusto Query Language knowledge
Cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
Automation (PowerShell and/or Python, Java, or a similar language, can be a beginner to intermediate level)
Preferred IT Industry certifications (Microsoft Certifications On-Prem or Cloud, SANS GCIH, CISSP, CEH, Amazon AWS, etc.)

Language Qualification:

Required:

English: Confident proficiency in reading, writing, and speaking, particularly for technical troubleshooting and customer communication.

Good to Have (Not Required):

Spanish
Portuguese
French

Other Requirements Ability to meet Microsoft, customer, and/or government security screening requirements is required for this role. These requirements include, but are not limited to, the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. This role supports United States federal, state, and/or local government agency customers and is subject to citizenship-based restrictions where required or permitted by law. To meet this legal requirement, citizenship will be verified via a valid passport.

Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Technical support
CSS
Troubleshoot
Problem solving
Collaboration
Research
Incident response
Security threats
Confidentiality
Computer science
Computer technology
Provide technical expertise
Customer service
Cybersecurity
Troubleshooting
Microsoft Windows Server
Microsoft Windows
Microsoft Active Directory
Microsoft 365
System administration
Microsoft Azure
Microsoft PowerShell
Python
Oracle Java
CISSP
AWS
Communication skills

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