Jobs in the United States

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Added 8 mins ago
Senior Software Engineer, Site Reliability Engineering
Google
Raleigh, NC · Durham, NC
Bachelor’s degree in Computer Science, Engineering, a related field, or equivalent practical experience.
Added 1 hour ago
Data Engineering Senior Consultant
Clarkston Consulting
Dallas, TX · Tampa, FL · Charlotte, NC · Houston, TX · Atlanta, GA
An ideal Data Engineer Senior Consultant would have experience:
Added 1 hour ago
Product Sourcing Engineer (Electronic Focused)
Anduril Industries
Costa Mesa, CA
Product Sourcing Engineer (Electronics Focused)
Added 1 hour ago
Product Sourcing Engineer (Batteries/Energy/Etc..)
Anduril Industries
Costa Mesa, CA
Product Sourcing Engineer (Batteries/Energy/Etc.)
Added 1 hour ago
T
Project Engineer
Therma
Salt Lake City, UT
- $85,000 to $110,000 USD / year
…construction landscapes in California. Renowned for outstanding client service and attention to detail, we balance innovative, facility-specific solutions with a pragmatic, cost-conscious…
Added 2 hours ago
GENERAL ENGINEER (Title 32)
Air National Guard Units
Sioux Falls, SD
Summary This National Guard position is for a General Engineer, Position Description Number NGD1551000 and is part of the 114 FW. Permanent Title 32 Excepted Service. AREAS OF…
Added 2 hours ago
NP
Water System / Renewable Energy Engineering Intern
Nebraska Public Power District
North Platte, NE
- $25.64 to $29.58 USD / hour
…but our reputation for excellence extends beyond our customer service to our employee satisfaction. Many of our team members have built lifelong careers here, advancing through the ranks…
Added 2 hours ago
CO
Environmental Engineering Specialist
Commonwealth of Pennsylvania
Norristown, PA
- $73,859 to $92,010 USD / year
Inspection Participation: Assist with field inspections to verify construction, system performance, and permit compliance
Added 2 hours ago
O
Civil Engineer II - City
OKC
Oklahoma City, OK
- $39.52 to $60.39 USD / hour
This position may be underfilled as a Civil Engineer I with a pay range of 516 - $35.81 - $54.80 hourly, or as an Engineer Intern with a pay range of 514 - $32.49 - $49.66.
Added 2 hours ago
RE
Project Engineer - Infrastructure Group
Royal Electric
Dallas, TX
- $64,800 to $90,000 USD / year
Resource for Foreman, Field Engineer, Project Manager, and Superintendent
Added 2 hours ago
Geotech and Pavement Bureau Chief
State of Montana
Helena, MT
Added 2 hours ago
Systems Safety Engineer
Astrion
El Segundo, CA
Astrion has an exciting opportunity for a SYSTEMS SAFETY ENGINEER located at EL SEGUNDO, CA.
Added 2 hours ago
Senior Engineer, Applied AI & Build Standards
Best Buy
Richfield, MN
As a Senior Engineer on Best Buy’s Applied AI & Build Standards team, you will help AI agents work safely alongside our employees as trusted, accountable participants. You’ll build two…
Added 2 hours ago
Staff Engineer, Applied AI & Build Standards
Best Buy
Richfield, MN
As a Staff Engineer on Best Buy’s Applied AI & Build Standards team, you'll develop evaluation frameworks, quality standards and release controls that ensure agents perform safely and…
Added 2 hours ago
Civil Engineer I- Regional Systems
Oakland County
Waterford, MI
Are you an early-career engineer looking to build hands-on experience in infrastructure management, water and wastewater systems, and engineering data analysis? In this role, you’ll work…
Added 3 hours ago
SUPERVISORY INTERDISCIPLINARY
U.S. Army Cyber Command
Fort Huachuca, AZ
Summary About the Position: This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Employees occupying CES positions are…
Added 3 hours ago
Manufacturing Equipment Technician (MTE) - Days Backend Shift - Shift 7
Intel
Phoenix, AZ
or 4+ years of Field Service Engineer-level semiconductor maintenance experience or Military Technical Experience.
Added 3 hours ago
Senior Manufacturing Engineer - Electrical/Mechanical
Collins Aerospace
Phoenix, AZ
We are looking to hire Senior Manufacturing Engineer - Electrical/Mechanical at our site in Phoenix - AZ
Added 3 hours ago
Senior Product Manager, Product Systems
Rocket Travel, Inc.
Chicago, IL
…our team includes front- and back-end developers, customer service, data analysts, designers, marketers, accountants, partnership sales, and…
Added 3 hours ago
Product Sourcing Engineer, Fury
Anduril Industries
Ashville, OH · Costa Mesa, CA
The Product Sourcing Engineer, Composites drives the strategic supply network development and cost management of composite materials and structures for Anduril's Autonomous Airpower (Fury)…
Added 4 hours ago
M
Product Manager 2 - CoreAI
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
Engage with customers and partners through feedback sessions, previews, and internal field readiness to ensure Copilot meets real-world developer needs.
Added 4 hours ago
M
Senior Technical Support Engineer
Microsoft
United States
- $86,100 to $187,400 USD / year
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Sr Technical Support Engineer, you will own, troubleshoot, and…
Added 4 hours ago
M
Software Engineer II
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
As a Software Engineer II in Agentic Engineering Productivity, you will build LLM-powered agents that turn intent into tested, reviewable changes, keep build pipelines and internal tools…
Added 4 hours ago
HT
Field Service Engineer
Honeywell Technologies
Augusta, ME
- $35.82 to $44.83 USD / hour
As a Field Service Engineer here at Honeywell, you will provide technical expertise and support to ensure the successful installation, maintenance, and repair of Honeywell Building…
Added 4 hours ago
DISTINGUISHED SCIENTIST/ENGINEER FOR USW THEATER OPERATIONS
Naval Sea Systems Command
Naval Base Newport, RI

Microsoft

Senior Technical Support Engineer

United States

$86,100 to $187,400 USD / year

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Job details

Pay: $86,100 to $187,400 USD / year
Apply by: May 1, 2027
Experience: OR 5+ years of technical support, technical consulting experience, or information technology experience
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Sr Technical Support Engineer, you will own, troubleshoot, and solve highly complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and further deepen your technical proficiency – becoming a product go‑to person.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Scope customer security incidents
Understand and identify indicators of attack and indicators of compromise
Analyse incident data from threat analytics tools
Collaborate with the Security and Threat Intelligence teams by providing indicators of compromise and samples of malware from the customer’s environment
Coordinate a response to the security incident with other Microsoft security and consulting teams.
Develop, document, and implement runbooks, capabilities, and techniques for Incident Response
Perform security triage and analysis on endpoint, server and network infrastructure.
Perform activities necessary for immediate containment and short-term resolution of incidents.
Maintain current knowledge and understanding of the threat landscape, emerging security threats, and vulnerabilities
Investigate root cause of complex security incidents
Maintain a high level of confidentiality
Participate in the on-call rotation as required

Qualifications

Required Qualifications:

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience

Additional Required Qualifications:

Hands-on experience in customer-facing roles (Customer support experience is preferred).
Experience in Cybersecurity and Security Incident Response.
Ability to manage complex Incident Response situations with a focus on deep technical troubleshooting and empathetic customer engagement.
Practical experience troubleshooting Network, Windows Server, Windows Client, and Active Directory environments.
Working knowledge of Entra ID and Microsoft 365 management and troubleshooting experience.
Experience supporting large and complex geographically distributed enterprise environments with 1000+ users.
Bachelor's degree in Computer Science, Information Technology (IT), or related field AND demonstrated experience of technical support, technical consulting experience, or information technology experience.

Additional or Preferred Qualifications:

Experience in Security Incident Response with recent operational security experience (Indicator of Attack / Indicator of Compromise deep investigation, On-Premises data and Cloud log investigation, Malware Analysis, Threat Analytics, Threat Intelligence, endpoint security, etc.)
Experience in Network Security Administration, and/or Systems Administration with experience in Windows Server, Windows Client, and Active Directory Administration
Experience in Cloud investigations with Entra ID, Microsoft 365 and Microsoft Defender solutions
Experience with any Microsoft Defender solutions
Experience in Azure Identity management and troubleshooting
Kusto Query Language knowledge
Cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
Automation (PowerShell and/or Python, Java, or a similar language, can be a beginner to intermediate level)
Preferred IT Industry certifications (Microsoft Certifications On-Prem or Cloud, SANS GCIH, CISSP, CEH, Amazon AWS, etc.)

Language Qualification:

Required:

English: Confident proficiency in reading, writing, and speaking, particularly for technical troubleshooting and customer communication.

Good to Have (Not Required):

Spanish
Portuguese
French

Other Requirements Ability to meet Microsoft, customer, and/or government security screening requirements is required for this role. These requirements include, but are not limited to, the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. This role supports United States federal, state, and/or local government agency customers and is subject to citizenship-based restrictions where required or permitted by law. To meet this legal requirement, citizenship will be verified via a valid passport.

Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Technical support
CSS
Troubleshoot
Problem solving
Collaboration
Research
Incident response
Security threats
Confidentiality
Computer science
Computer technology
Provide technical expertise
Customer service
Cybersecurity
Troubleshooting
Microsoft Windows Server
Microsoft Windows
Microsoft Active Directory
Microsoft 365
System administration
Microsoft Azure
Microsoft PowerShell
Python
Oracle Java
CISSP
AWS
Communication skills

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