Jobs in the United States

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Added 4 mins ago
Field Service Engineer - AV, USA
Evertz Microsystems Limited
Boise, ID
We are currently looking for recent graduates to join our AV Service team. As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity…
Added 4 mins ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Boise, ID
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 4 mins ago
Engineer I, II, or LSO - SCADA
Idaho Power Company
Boise, ID
Operating under general supervision and with oversight, an Engineer I is developing technical expertise in their field. This role plans and leads assignments and projects, may interface…
Added 4 mins ago
Senior Financial Planning & Analysis Manager
Cornerstone OnDemand
Boise, ID
Support software capitalization analysis with Accounting and track engineering efficiency metrics (e.g., R&D as a percent of revenue, cost per engineer)
Added 4 mins ago
On-Site Field Service Engineer III - Electron Microscopy - OMS - Boise, Idaho
ThermoFisher Scientific
Boise, ID
The Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for performing the on-site installation, servicing and repair…
Added 4 mins ago
Senior Substation Engineer - Physical Design (Seattle/Portland/Boise)
Jacobs
Boise, ID
…North America and is looking for a Senior Substation Physical Engineer in its Energy & Power Group to tackle the complexities of decarbonization and utility modernization to deliver a…
Added 4 mins ago
Network and Systems Engineer III – IT Solutions Implementor
Amentum
Boise, ID
Amentum seeks a Network and Systems Engineer III – IT Solutions Implementor to provide IT solutions and support (remotely), for Amentum programs and projects worldwide. This is a…
Added 5 mins ago
EC
Lead Power Systems Controls Engineer
Eaton Corporation
Boise, ID
- $97,000 to $143,000 USD / year
Our Power Systems Controls (PSC) group is a full-service integrator of the necessary systems, equipment, and technologies to provide a complete power systems automation solution. This team…
Added 9 mins ago
EC
Lead Power Systems Controls Engineer
Eaton Corporation
Omaha, NE
- $97,000 to $143,000 USD / year
Our Power Systems Controls (PSC) group is a full-service integrator of the necessary systems, equipment, and technologies to provide a complete power systems automation solution. This team…
Added 9 mins ago
Senior Financial Planning & Analysis Manager
Cornerstone OnDemand
Omaha, NE
Support software capitalization analysis with Accounting and track engineering efficiency metrics (e.g., R&D as a percent of revenue, cost per engineer)
Added 27 mins ago
Data Center Plant Engineer, Mechanical
Google
Council Bluffs, IA
Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience.
Added 32 mins ago
Advanced Controls Engineer
Vertiv
Westerville, OH
The Advanced Thermal Control Engineer will provide technical expertise in Thermal Controls algorithm development focused in the areas of optimization and conditional-based maintenance…
Added 39 mins ago
Supplier Engineer (Atlanta or Birmingham)
Southern Company
Atlanta, GA · Birmingham, AL
The official title says "Supplier Engineer," but think of this job as manufacturing engineering, not quality engineering. We're looking for people who:
Added 39 mins ago
Senior Engineer- Mechanical
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Engineer – Mechanical based in the United States.
Added 51 mins ago
T
Project Engineer
Therma
Boise, ID
- $85,000 to $110,000 USD / year
…construction landscapes in California. Renowned for outstanding client service and attention to detail, we balance innovative, facility-specific solutions with a pragmatic, cost-conscious…
Added 1 hour ago
Senior Software Engineer, Search Security Engineering
Google
Mountain View, CA · Cambridge, MA · New York, NY · Seattle, WA
Master's degree or PhD in Computer Science or related technical field.
Added 1 hour ago
Testsite Engineer, Quantum
GLOBALFOUNDRIES U.S. INC.
NY
GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired…
Added 1 hour ago
Construction Manager, GES NA, Design and Construction
Amazon.com Services LLC
Arlington, VA · New York, NY
- Ensure contracts are fit for purpose, cost-effective, and incorporate appropriate service level agreements
Added 1 hour ago
Vehicle Operations Engineer III - New Glenn 9X4 Cryogenic Propellant systems
Blue Origin Personnel, LLC
Space Coast, FL
Minimum of a B.S. degree in engineering (Mechanical, Aerospace, or related field) or another technical field
Added 1 hour ago
FT
Senior Software Engineer/Developer
Fidelity Technology Group, LLC
Jersey City, NJ
- $142,550 to $154,000 USD / year
Bachelor’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and three (3) years of…
Added 1 hour ago
FT
Principal Software Engineer/Developer
Fidelity Technology Group, LLC
United States
- $134,868 to $166,000 USD / year
…Systems, Software Engineering Systems, or a closely related field (or foreign education equivalent) and five (5) years of experience as a Principal Software Engineer/Developer (or closely…
Added 1 hour ago
Principal Software Engineer/Developer
Fidelity Technology Group, LLC
Durham, NC
…Business Administration, Project Management, or a closely related field (or foreign education equivalent) and five (5) years of experience as a Principal Software Engineer/Developer (or…
Added 1 hour ago
Principal Cloud Engineer
Fidelity Technology Group, LLC
Westlake, TX
Bachelor’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and five (5) years of…
Added 1 hour ago
Principal Cloud Engineer
Fidelity Technology Group, LLC
Westlake, TX
Bachelor’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and five (5) years of…
Added 1 hour ago
Senior Embedded Firmware Lead
Advanced Micro Devices, Inc
Santa Clara, CA
You are a self-directed, technically rigorous engineer who is equally comfortable writing complex embedded firmware and guiding others through architectural decisions. You communicate…

Microsoft

Senior Technical Support Engineer

United States

$86,100 to $187,400 USD / year

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Job details

Pay: $86,100 to $187,400 USD / year
Apply by: May 1, 2027
Experience: OR 5+ years of technical support, technical consulting experience, or information technology experience
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Sr Technical Support Engineer, you will own, troubleshoot, and solve highly complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and further deepen your technical proficiency – becoming a product go‑to person.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Scope customer security incidents
Understand and identify indicators of attack and indicators of compromise
Analyse incident data from threat analytics tools
Collaborate with the Security and Threat Intelligence teams by providing indicators of compromise and samples of malware from the customer’s environment
Coordinate a response to the security incident with other Microsoft security and consulting teams.
Develop, document, and implement runbooks, capabilities, and techniques for Incident Response
Perform security triage and analysis on endpoint, server and network infrastructure.
Perform activities necessary for immediate containment and short-term resolution of incidents.
Maintain current knowledge and understanding of the threat landscape, emerging security threats, and vulnerabilities
Investigate root cause of complex security incidents
Maintain a high level of confidentiality
Participate in the on-call rotation as required

Qualifications

Required Qualifications:

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience

Additional Required Qualifications:

Hands-on experience in customer-facing roles (Customer support experience is preferred).
Experience in Cybersecurity and Security Incident Response.
Ability to manage complex Incident Response situations with a focus on deep technical troubleshooting and empathetic customer engagement.
Practical experience troubleshooting Network, Windows Server, Windows Client, and Active Directory environments.
Working knowledge of Entra ID and Microsoft 365 management and troubleshooting experience.
Experience supporting large and complex geographically distributed enterprise environments with 1000+ users.
Bachelor's degree in Computer Science, Information Technology (IT), or related field AND demonstrated experience of technical support, technical consulting experience, or information technology experience.

Additional or Preferred Qualifications:

Experience in Security Incident Response with recent operational security experience (Indicator of Attack / Indicator of Compromise deep investigation, On-Premises data and Cloud log investigation, Malware Analysis, Threat Analytics, Threat Intelligence, endpoint security, etc.)
Experience in Network Security Administration, and/or Systems Administration with experience in Windows Server, Windows Client, and Active Directory Administration
Experience in Cloud investigations with Entra ID, Microsoft 365 and Microsoft Defender solutions
Experience with any Microsoft Defender solutions
Experience in Azure Identity management and troubleshooting
Kusto Query Language knowledge
Cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
Automation (PowerShell and/or Python, Java, or a similar language, can be a beginner to intermediate level)
Preferred IT Industry certifications (Microsoft Certifications On-Prem or Cloud, SANS GCIH, CISSP, CEH, Amazon AWS, etc.)

Language Qualification:

Required:

English: Confident proficiency in reading, writing, and speaking, particularly for technical troubleshooting and customer communication.

Good to Have (Not Required):

Spanish
Portuguese
French

Other Requirements Ability to meet Microsoft, customer, and/or government security screening requirements is required for this role. These requirements include, but are not limited to, the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. This role supports United States federal, state, and/or local government agency customers and is subject to citizenship-based restrictions where required or permitted by law. To meet this legal requirement, citizenship will be verified via a valid passport.

Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Technical support
CSS
Troubleshoot
Problem solving
Collaboration
Research
Incident response
Security threats
Confidentiality
Computer science
Computer technology
Provide technical expertise
Customer service
Cybersecurity
Troubleshooting
Microsoft Windows Server
Microsoft Windows
Microsoft Active Directory
Microsoft 365
System administration
Microsoft Azure
Microsoft PowerShell
Python
Oracle Java
CISSP
AWS
Communication skills

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