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Added 2 mins ago
Senior Network Services Engineer, Oracle Health
Oracle
Nashville, TN
Support network service reliability. Monitor, operate, and maintain physical and cloud network services supporting Oracle Health customers. Take ownership of assigned operational tasks and…
Added 3 mins ago
Staff Software Engineer - Builder Platform
Jobgether
Remote, United States
Technical Leadership and Mentorship: Mentor and support engineers, raising standards in technical design, software quality, execution, and effective use of AI-powered development tools.
Added 3 mins ago
Senior Staff Software Engineer - Builder Platform
Jobgether
Remote, United States
…next steps. Our partner is looking for a Senior Staff Software Engineer – Builder Platform based in United…
Added 13 mins ago
Civil Engineer – Civil & Commercial Construction
Confidential Recruiting Partners
Morristown · Morristown, TN
Our client is seeking a Civil Engineer to support the planning, coordination, and execution of commercial and civil construction projects. This role offers an opportunity to work closely…
Added 17 mins ago
Principal Offensive Security Engineer
Alteryx, Inc.
Remote, United States
Alteryx is searching for a Principal Offensive Security Engineer in the United States. Join a team that values diverse perspectives, technical curiosity, and collaboration to improve the…
Added 18 mins ago
Microsoft Infrastructure Support Engineer
CDW Technologies, LLC
Remote, United States
The primary purpose of this position is to provide Microsoft core infrastructure support for Managed Services customers, with a strong focus on on-premises technologies including Windows…
Added 18 mins ago
BH
DevOps Engineer IV
Banner Health
Remote, United States
- $54.7 to $91.16 USD / hour
As a DevOps Engineer IV within Banner Plans & Networks (BPN) Information Technology, you will play a critical role in maintaining and advancing the technology platforms that support…
Added 18 mins ago
SUPERVISORY INTERDISCIPLINARY
U.S. Army Cyber Command
Fort Huachuca, AZ
…promulgates engineering guidance and technical direction in support of assigned C4IT system integration, development, testing, security, and sustainment Evaluates contractor performance and…
Added 19 mins ago
Engineer Propulsion - Level 2/3 : Active Secret Clearance
Northrop Grumman
Chandler, AZ
The Mechanical Engineering Energetics team is hiring an Engineer Propulsion - Level 2 / 3 professional at our Chandler, AZ location.
Added 19 mins ago
Staff Industrial Engineer (Level 5)
Northrop Grumman
Chandler, AZ
Northrop Grumman Space Systems is seeking a Staff Industrial Engineer to support our Industrial Engineering team. This candidate will join our team of qualified, diverse individuals on site…
Added 19 mins ago
T
Analytics Engineer
TEKsystems
Scottsdale, AZ
- $55 to $73 USD / hour
Seeking an experienced Analytics Engineer to build data models, semantic layers, and data marts that make SAP financial and operational data accessible through Snowflake.
Added 19 mins ago
Mechanical Structural Engineer II (Onsite)
RTX Corporation
tucson, AZ
Raytheon is seeking a Mechanical Structural Engineer to join the Mechanical Analysis and Test Department. In this role you will get the opportunity to work on products throughout their…
Added 19 mins ago
Senior Automated Test Engineer
Leidos
Tucson, AZ
Leidos is seeking a Senior Test Automation Engineer to help deliver mission-essential software capabilities that enable intelligence professionals to access critical information, analyze…
Added 19 mins ago
Senior Data Engineer
Highmark Health
Phoenix, AZ
…solution-oriented, and capable of collaborating across multiple teams to support a broad range of data initiatives. The incumbent and team will be involved in every aspect of the data…
Added 19 mins ago
Senior Manufacturing Engineer - Electrical/Mechanical
Collins Aerospace
Phoenix, AZ
We are looking to hire Senior Manufacturing Engineer - Electrical/Mechanical at our site in Phoenix - AZ
Added 23 mins ago
IC
Industrial Engineer - Foundry Quality and Reliability Labs
Intel Corporation
AZ
- $140,830 to $198,820 USD / year
Define and Drive effective KPI metrics with our partners to improve planning, execution and support level outcomes.
Added 31 mins ago
Vice President of Engineering
Hays
NE
…Engineering will assume overall ownership of engineering strategy, execution, team development, and delivery. This leader will oversee the company’s existing software environment while…
Added 33 mins ago
Electrical Engineer III
TRC Companies, Inc.
Boston, MA
Provide short-term field support during construction.
Added 34 mins ago
O
Platform Software Engineer 2
Oracle
Nashville, TN
- $81,000 to $166,100 USD / year
Issue/Defect Collaboration - Software Products Support:
Added 49 mins ago
SCADA Engineer I
Panasonic
Sparks, NV
The SCADA Engineer I supports the maintenance, configuration, and operation of the SCADA system at Panasonic's Gigafactory. The Engineer assists with system monitoring, troubleshooting,…
Added 49 mins ago
MTS II, Software (SDET)
Panasonic
Irvine, CA
SDET - Software Development Engineer in Test II
Added 49 mins ago
Manufacturing Engineer I
Panasonic
Sparks, NV
Do you want to join a team that's changing the world? Do you have a strong background as a Manufacturing Engineer I? Then we're looking for you! Check out the job description and apply now!…
Added 56 mins ago
Team Leader, Engineering - Account Linking
Rocket Money
Remote, United States
Support and grow the team. Provide ongoing coaching and actionable feedback, hold regular 1:1s, and deliver performance reviews. Build individualized growth plans that match each engineer's…
Added 1 hour ago
M
Software Engineer 2 - CoreAI
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
We are looking for a Software Engineer 2 - CoreAI to join the Azure Functions Platform team. In this role, you will design, build, operate, and maintain core platform components and…
Added 1 hour ago
J
Senior Software Development Engineer in Test (SDET)
Jobgether
Remote, United States
- $70,000 to $80,000 USD / year
…steps. Our partner is looking for a Senior Software Development Engineer in Test (SDET) based in the United…

Microsoft

Senior Technical Support Engineer

United States

$86,100 to $187,400 USD / year

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Job details

Pay: $86,100 to $187,400 USD / year
Apply by: May 1, 2027
Experience: OR 5+ years of technical support, technical consulting experience, or information technology experience
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Sr Technical Support Engineer, you will own, troubleshoot, and solve highly complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and further deepen your technical proficiency – becoming a product go‑to person.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Scope customer security incidents
Understand and identify indicators of attack and indicators of compromise
Analyse incident data from threat analytics tools
Collaborate with the Security and Threat Intelligence teams by providing indicators of compromise and samples of malware from the customer’s environment
Coordinate a response to the security incident with other Microsoft security and consulting teams.
Develop, document, and implement runbooks, capabilities, and techniques for Incident Response
Perform security triage and analysis on endpoint, server and network infrastructure.
Perform activities necessary for immediate containment and short-term resolution of incidents.
Maintain current knowledge and understanding of the threat landscape, emerging security threats, and vulnerabilities
Investigate root cause of complex security incidents
Maintain a high level of confidentiality
Participate in the on-call rotation as required

Qualifications

Required Qualifications:

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience

Additional Required Qualifications:

Hands-on experience in customer-facing roles (Customer support experience is preferred).
Experience in Cybersecurity and Security Incident Response.
Ability to manage complex Incident Response situations with a focus on deep technical troubleshooting and empathetic customer engagement.
Practical experience troubleshooting Network, Windows Server, Windows Client, and Active Directory environments.
Working knowledge of Entra ID and Microsoft 365 management and troubleshooting experience.
Experience supporting large and complex geographically distributed enterprise environments with 1000+ users.
Bachelor's degree in Computer Science, Information Technology (IT), or related field AND demonstrated experience of technical support, technical consulting experience, or information technology experience.

Additional or Preferred Qualifications:

Experience in Security Incident Response with recent operational security experience (Indicator of Attack / Indicator of Compromise deep investigation, On-Premises data and Cloud log investigation, Malware Analysis, Threat Analytics, Threat Intelligence, endpoint security, etc.)
Experience in Network Security Administration, and/or Systems Administration with experience in Windows Server, Windows Client, and Active Directory Administration
Experience in Cloud investigations with Entra ID, Microsoft 365 and Microsoft Defender solutions
Experience with any Microsoft Defender solutions
Experience in Azure Identity management and troubleshooting
Kusto Query Language knowledge
Cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
Automation (PowerShell and/or Python, Java, or a similar language, can be a beginner to intermediate level)
Preferred IT Industry certifications (Microsoft Certifications On-Prem or Cloud, SANS GCIH, CISSP, CEH, Amazon AWS, etc.)

Language Qualification:

Required:

English: Confident proficiency in reading, writing, and speaking, particularly for technical troubleshooting and customer communication.

Good to Have (Not Required):

Spanish
Portuguese
French

Other Requirements Ability to meet Microsoft, customer, and/or government security screening requirements is required for this role. These requirements include, but are not limited to, the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. This role supports United States federal, state, and/or local government agency customers and is subject to citizenship-based restrictions where required or permitted by law. To meet this legal requirement, citizenship will be verified via a valid passport.

Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Technical support
CSS
Troubleshoot
Problem solving
Collaboration
Research
Incident response
Security threats
Confidentiality
Computer science
Computer technology
Provide technical expertise
Customer service
Cybersecurity
Troubleshooting
Microsoft Windows Server
Microsoft Windows
Microsoft Active Directory
Microsoft 365
System administration
Microsoft Azure
Microsoft PowerShell
Python
Oracle Java
CISSP
AWS
Communication skills

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