Jobs in the United States

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Added 1 min ago
Senior Network Services Engineer, Oracle Health
Oracle
Nashville, TN
Executes the design, installation, and maintenance of network infrastructure and related technologies. Uses network management tools to analyze performance in collaboration with senior team…
Added 2 mins ago
Staff Software Engineer - Builder Platform
Jobgether
Remote, United States
As a Staff Software Engineer, you will play a strategic role in designing and scaling an internal platform that empowers engineering teams to work more efficiently through AI-powered…
Added 2 mins ago
Senior Staff Software Engineer - Builder Platform
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Staff Software Engineer – Builder Platform based in…
Added 2 mins ago
J
Senior Advanced IT Network Site Reliability Engineer
Jobgether
Remote, United States
- $139,851 to $151,324 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Advanced IT Network Site Reliability Engineer based…
Added 2 mins ago
J
Project Engineer - Dams, Hydraulics & Water Resources
Jobgether
Remote, United States
- $95,000 to $150,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Project Engineer - Dams, Hydraulics & Water Resources based…
Added 2 mins ago
J
Electrical Engineer (Control Systems)
Jobgether
Remote, United States
- $100,000 to $120,000 CAD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Electrical Engineer (Control Systems) based in Canada.
Added 13 mins ago
Senior Cyber Security Engineer / ISSO
Parsons Government Services Inc.
AL
Parsons is looking for an amazingly talented, motivated, and customer-oriented Senior Cyber Security Engineer / Information Systems Security Officer (ISSO) to join our team! In this role…
Added 15 mins ago
Senior Product Test Engineer, Intel Systems Manufacturing
Anduril Industries
Santa Ana, CA
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and…
Added 15 mins ago
Product Test Engineer, Intel Systems Manufacturing
Anduril Industries
Santa Ana, CA
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and…
Added 18 mins ago
Senior Financial Planning & Analysis Manager
Cornerstone OnDemand
Phoenix, AZ
Drive automation and process efficiency, including data pipelines and dashboards connecting cloud billing, usage telemetry, and general ledger data, and support other FP&A managers by…
Added 18 mins ago
Field Service Engineer - AV, USA
Evertz Microsystems Limited
Chandler, AZ
Systematic & detail-oriented troubleshooting, data collection and reporting of issues
Added 18 mins ago
Staff Industrial Engineer (Level 5)
Northrop Grumman
Chandler, AZ
Northrop Grumman Space Systems is seeking a Staff Industrial Engineer to support our Industrial Engineering team. This candidate will join our team of qualified, diverse individuals on site…
Added 18 mins ago
EC
Lead Power Systems Controls Engineer
Eaton Corporation
Chandler, AZ
- $97,000 to $143,000 USD / year
Join Eaton's Electrical Engineering Services & Systems (EESS) team and lead the development, testing, and implementation of power systems control solutions for our customers using PLC’s,…
Added 18 mins ago
T
Analytics Engineer
TEKsystems
Scottsdale, AZ
- $55 to $73 USD / hour
Seeking an experienced Analytics Engineer to build data models, semantic layers, and data marts that make SAP financial and operational data accessible through Snowflake.
Added 18 mins ago
Account Manager II
Arrow Electronics
Tempe, AZ
Clearly understands all product offering, subscription and renewal licensing models. Creates selling opportunities within assigned customers through a sales plan and process. Develops an…
Added 18 mins ago
Solutions Engineer
CGI Technologies and Solutions, Inc.
Tucson, AZ
The Solution Engineer will manage and modernize databases and data platforms, ensuring secure, reliable, and scalable operations across Access, SQL, Dataverse, and Power Platform solutions.…
Added 18 mins ago
Mechanical Structural Engineer II (Onsite)
RTX Corporation
tucson, AZ
Raytheon is seeking a Mechanical Structural Engineer to join the Mechanical Analysis and Test Department. In this role you will get the opportunity to work on products throughout their…
Added 18 mins ago
Senior Automated Test Engineer
Leidos
Tucson, AZ
Leidos is seeking a Senior Test Automation Engineer to help deliver mission-essential software capabilities that enable intelligence professionals to access critical information, analyze…
Added 18 mins ago
I
Software Development Engineer
Intel
Phoenix, AZ
- $100,550 to $194,270 USD / year
At Intel Foundry Automation - Government Programs, we believe in empowering our employees with the tools and opportunities to excel, grow, and make a real impact. If you're a Cloud…
Added 18 mins ago
Manufacturing Equipment Technician (MTE) - Days Backend Shift - Shift 7
Intel
Phoenix, AZ
Analyze tool performance data to proactively identify and address reliability issues, ensuring minimal production downtime.
Added 18 mins ago
IG
L1.5 Network Engineer (Phoenix)
Insight Global
Phoenix, AZ
- $30 to $35 USD / hour
Support the operation and troubleshooting of network devices within an Enterprise level data center, focusing on transitioning from Cisco to Arista. This role is ideal for candidates with…
Added 18 mins ago
Process Engineer I
Corning Incorporated
Phoenix, AZ
We are seeking a motivated, detail-oriented Process Engineer to join our solar manufacturing team. In this role, you will support the design, optimization, and control of manufacturing…
Added 19 mins ago
Senior Data Engineer
Highmark Health
Phoenix, AZ
This role is an integral senior member of a technical team, responsible for supporting the design, development, and maintenance of the organization's data infrastructure, ensuring the…
Added 19 mins ago
Senior Manufacturing Engineer - Electrical/Mechanical
Collins Aerospace
Phoenix, AZ
Translate engineering design requirements, repairs, and upgrades into formal manufacturing process documentation.
Added 19 mins ago
Delivery Consultant - Migrations, Cloud Platform and Migrations, AWS Professional Services
Amazon Web Services, Inc.
Jersey City, NJ · Arlington, VA · New York, NY · Atlanta, GA · Herndon, VA
Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the…

Microsoft

Senior Technical Support Engineer

United States

$86,100 to $187,400 USD / year

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Job details

Pay: $86,100 to $187,400 USD / year
Apply by: May 1, 2027
Experience: OR 5+ years of technical support, technical consulting experience, or information technology experience
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Sr Technical Support Engineer, you will own, troubleshoot, and solve highly complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and further deepen your technical proficiency – becoming a product go‑to person.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Scope customer security incidents
Understand and identify indicators of attack and indicators of compromise
Analyse incident data from threat analytics tools
Collaborate with the Security and Threat Intelligence teams by providing indicators of compromise and samples of malware from the customer’s environment
Coordinate a response to the security incident with other Microsoft security and consulting teams.
Develop, document, and implement runbooks, capabilities, and techniques for Incident Response
Perform security triage and analysis on endpoint, server and network infrastructure.
Perform activities necessary for immediate containment and short-term resolution of incidents.
Maintain current knowledge and understanding of the threat landscape, emerging security threats, and vulnerabilities
Investigate root cause of complex security incidents
Maintain a high level of confidentiality
Participate in the on-call rotation as required

Qualifications

Required Qualifications:

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience

Additional Required Qualifications:

Hands-on experience in customer-facing roles (Customer support experience is preferred).
Experience in Cybersecurity and Security Incident Response.
Ability to manage complex Incident Response situations with a focus on deep technical troubleshooting and empathetic customer engagement.
Practical experience troubleshooting Network, Windows Server, Windows Client, and Active Directory environments.
Working knowledge of Entra ID and Microsoft 365 management and troubleshooting experience.
Experience supporting large and complex geographically distributed enterprise environments with 1000+ users.
Bachelor's degree in Computer Science, Information Technology (IT), or related field AND demonstrated experience of technical support, technical consulting experience, or information technology experience.

Additional or Preferred Qualifications:

Experience in Security Incident Response with recent operational security experience (Indicator of Attack / Indicator of Compromise deep investigation, On-Premises data and Cloud log investigation, Malware Analysis, Threat Analytics, Threat Intelligence, endpoint security, etc.)
Experience in Network Security Administration, and/or Systems Administration with experience in Windows Server, Windows Client, and Active Directory Administration
Experience in Cloud investigations with Entra ID, Microsoft 365 and Microsoft Defender solutions
Experience with any Microsoft Defender solutions
Experience in Azure Identity management and troubleshooting
Kusto Query Language knowledge
Cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
Automation (PowerShell and/or Python, Java, or a similar language, can be a beginner to intermediate level)
Preferred IT Industry certifications (Microsoft Certifications On-Prem or Cloud, SANS GCIH, CISSP, CEH, Amazon AWS, etc.)

Language Qualification:

Required:

English: Confident proficiency in reading, writing, and speaking, particularly for technical troubleshooting and customer communication.

Good to Have (Not Required):

Spanish
Portuguese
French

Other Requirements Ability to meet Microsoft, customer, and/or government security screening requirements is required for this role. These requirements include, but are not limited to, the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. This role supports United States federal, state, and/or local government agency customers and is subject to citizenship-based restrictions where required or permitted by law. To meet this legal requirement, citizenship will be verified via a valid passport.

Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Technical support
CSS
Troubleshoot
Problem solving
Collaboration
Research
Incident response
Security threats
Confidentiality
Computer science
Computer technology
Provide technical expertise
Customer service
Cybersecurity
Troubleshooting
Microsoft Windows Server
Microsoft Windows
Microsoft Active Directory
Microsoft 365
System administration
Microsoft Azure
Microsoft PowerShell
Python
Oracle Java
CISSP
AWS
Communication skills

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