Jobs in the United States

25+ jobs

Added 5 mins ago
Sr. Manager, Engineering Program Management, Publishing Platforms - Retail & Marcom Engineering
Apple
Sunnyvale, CA
…we ship. Our platforms and products span Product Information Management, Content Management, and Digital Asset Management systems - the multi-tenant backbone that lets content move from…
Added 7 mins ago
SR. Project Manager
DANE LLC
Remote, United States
Provide technical and business program management strategy for activities related to programs and associated activities, including support for acquisitions, financial management, contract…
Added 13 mins ago
Senior Digital Marketing Manager
Ume Intelligence, Inc.
Remote, United States
We are seeking a commercially minded, tech-fluent Senior Digital Marketing Manager to own end-to-end multi-channel marketing operations for our multi-location brand clients.
Added 17 mins ago
Senior DevOps Engineer
Ngo Consulting Partners
Remote, United States
We’re seeking an experienced Senior DevOps Engineer to maintain and expand our multi-cloud infrastructure, provide on-call support, and collaborate closely with our engineering team through…
Added 17 mins ago
J
Senior Product Manager
Remote, United States
- $175,000 to $185,000 USD / year
At Staritas, we help healthcare organizations make every choice clear. We're looking for a Product Manager to drive the strategy and development of innovative analytics, AI-enabled, and…
Added 17 mins ago
J
Senior Global Product Manager
Remote, United States
- $175,000 to $185,000 USD / year
The Senior Global Product Manager is responsible for developing and executing product strategies that support business growth across domestic and international markets. This role leads…
Added 22 mins ago
M
Director, MAVS Technology & Product
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
We are looking for a Director Level Technical Program Manager who will sit at the intersection of engineering, risk and strategy with deep cross domain fluency, exceptional communication…
Added 24 mins ago
M
Senior + Technical Program Managers II- Trust Compliance
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $202,200 USD / year
The Senior Technical Program Manager (Compliance Onboarding and Monitoring Lead) owns end-to-end onboarding and continuous compliance readiness outcomes for Microsoft Security services…
Added 24 mins ago
M
Principal Datacenter Operations Manager
Microsoft
IL · Chicago, IL · Chicago
- $140,200 to $312,000 USD / year
Lead and develop technical and program-management talent, strengthening technical depth, leadership capability, succession readiness, and organizational resilience.
Added 24 mins ago
M
Senior Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
We are seeking an experienced Senior Technical Program Manager with a strong technical foundation in software engineering, data science, machine learning, applied science, or AI engineering…
Added 24 mins ago
M
Technical Program Manager II
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
…precision in delivering world-class Surface and Xbox products. As a Technical Program Manager II, you will lead the delivery of complex, cross-functional programs that span both hardware…
Added 25 mins ago
M
Regional Datacenter Business Operations Program Manager
Microsoft
WA · GA · TX · DC · AZ · Redmond, WA · Atlanta, GA · San Antonio, TX · Washington, DC · Phoenix, AZ · Redmond · Atlanta · San Antonio · Washington · Phoenix
- $102,600 to $225,800 USD / year
…cloud services. As a Regional Datacenter Business Operations Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's…
Added 25 mins ago
M
Senior Customer Experience Program Manager
Microsoft
WA · GA · NC · TX · VA · CA · Redmond, WA · Atlanta, GA · Charlotte, NC · Dallas, TX · Reston, VA · Mountain View, CA · Redmond · Atlanta · Charlotte · Dallas · Reston · Mountain View
- $119,800 to $261,000 USD / year
We are seeking a Senior Customer Engineering Program Manager – AI Operations to define and operationalize the next generation of AI-powered support systems for Azure Engineering Direct…
Added 25 mins ago
M
Senior Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
…trade-offs, and free capacity for innovation in the age of AI. As a Senior Technical Program Manager, you will connect MSEE’s most important bodies of work into an integrated portfolio,…
Added 26 mins ago
M
Senior Technical Program Manager
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $119,800 to $261,000 USD / year
Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
Added 26 mins ago
M
Senior Manager - Strategic Operations
Microsoft
United States
- $106,400 to $222,600 USD / year
Operating as a high-influence individual contributor, the Senior Manager - Strategic Operations leads the operations and execution of the Core organization's most critical business rhythms…
Added 26 mins ago
M
Senior Field Product GTM Manager
Microsoft
United States
- $106,400 to $222,600 USD / year
…Frontier AI offerings? We are seeking a Product Go-To-Market (GTM) Manager to lead and execute the Americas GTM strategy for Microsoft 365 Suites, including Microsoft 365 E3, Frontline and…
Added 26 mins ago
M
Principal Technical Program Manager
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $142,800 to $304,200 USD / year
Model Microsoft culture and values, mentor partners and program managers, and raise the quality bar for program management, technical clarity, and accountable execution.
Added 27 mins ago
PHYSICAL SCIENCE TECHNICIAN
United States Fleet Forces Command
Kittery, ME
Added 27 mins ago
PHYSICAL SCIENCE TECHNICIAN
United States Fleet Forces Command
Kittery, ME
…radiation related emergencies and incidents until replaced by a senior radiological control supervisor or manager. Requirements Conditions of Employment Qualifications GS-10: Your resume…
Added 28 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Augusta, ME
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 34 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Honolulu, HI
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 40 mins ago
Epic / EHR IT Project Manager (Local / Hybrid)
Vanderbilt University Medical Center
Nashville, TN
This IT Project Manager role supports projects such as EHR system conversions, implementations, and integrations that drive organizational growth, enhance operational efficiency, and…
Added 41 mins ago
Senior Digital Product Manager, Guest Engagement
CHN Choice Hotels International Services
United States
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Senior Digital Product Manager, Guest Engagement in the ChoiceHotels.com team.
Added 47 mins ago
Web Developer
Veredus - DC
Vienna, VA
Senior WikiGardner (Content Manager) to provide web development solutions and technical writing. Responsibilities include administration, maintenance and enhancements of a wiki to include…

Senior Customer Experience Program Manager

Microsoft · WA, United States · GA, United States · NC, United States · TX, United States · VA, United States · CA, United States · Redmond, WA, United States · Atlanta, GA, United States · Charlotte, NC, United States · Dallas, TX, United States · Reston, VA, United States · Mountain View, CA, United States · Redmond, United States · Atlanta, United States · Charlotte, United States · Dallas, United States · Reston, United States · Mountain View, United States · $119,800 to $261,000 USD / year

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Microsoft

Senior Customer Experience Program Manager

WA, United States
GA, United States
NC, United States
TX, United States
VA, United States
CA, United States
Redmond, WA, United States
Atlanta, GA, United States
Charlotte, NC, United States
Dallas, TX, United States
Reston, VA, United States
Mountain View, CA, United States
Redmond, United States
Atlanta, United States
Charlotte, United States
Dallas, United States
Reston, United States
Mountain View, United States

$119,800 to $261,000 USD / year

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Job details

Pay: $119,800 to $261,000 USD / year
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Overview

Are you a customer-obsessed, AI-driven program leader who thrives at the intersection of engineering, operations, and applied AI? The Azure Engineering Operations (EngOps) team is on a mission to transform Microsoft Cloud customers into lifelong advocates by delivering intelligent, scalable, and frictionless support experiences. Within EngOps, the ACES organization is leading the shift to AI-first support delivery - leveraging agentic AI, LLM-powered systems, and real-time operational intelligence to reduce customer friction, improve reliability, and drive down support volume at Azure scale. We are seeking a Senior Customer Engineering Program Manager – AI Operations to define and operationalize the next generation of AI-powered support systems for Azure Engineering Direct (AED). In this role, you will combine program leadership, data-driven decision making, and applied AI strategy to build intelligent support experiences that proactively resolve issues, empower engineers, and transform customer outcomes. In this role, you will transition AED from reactive support to predictive, AI-driven operations by scaling agentic AI systems that autonomously diagnose, recommend, and resolve issues. This transformation will drive measurable improvements in case volume reduction, MTTR, and customer satisfaction, while establishing AI Ops as a core pillar of support delivery excellence.

Responsibilities

Define and execute the AI Operations strategy for AED, aligning to business goals such as case deflection, resolution time reduction, and support scalability
Translate customer pain points and operational gaps into AI-powered solutions including agent workflows, copilots, and automation systems
Partner with engineering teams to bring agentic AI services (LLMs, RAG, multi-agent orchestration) from concept to production
Drive adoption of AI agents and copilots across ACE workflows (triage, diagnostics, mitigation, knowledge retrieval)
Define requirements for multi-agent systems, tool integrations, and workflow orchestration to enable autonomous issue resolution
Ensure solutions are grounded in real-time Azure signals, telemetry, and knowledge systems
Own the end-to-end lifecycle of AI-powered operational capabilities: design, experimentation, deployment, monitoring, and continuous improvement
Establish evaluation frameworks (success metrics, golden datasets, feedback loops) to measure AI effectiveness, quality, and safety
Embed Responsible AI practices ensuring systems are safe, compliant, and aligned to Microsoft standards
Evolve traditional delivery excellence frameworks into AI-augmented operational models
Standardize and scale AI-enabled support processes, tooling, and playbooks across AED
Continuously improve operational efficiency through automation, intelligence, and insights
Define and track AI Ops KPIs such as Case deflection and avoidance, Mean time to resolution (MTTR) and Customer experience metrics
Partner with data and engineering teams to build observability systems (metrics, logging, tracing) to monitor AI and operational performance
Lead cross-org initiatives spanning engineering, product, support, and field teams
Act as the bridge between AI engineering teams and customer engineering delivery
Drive alignment on roadmaps, priorities, and success criteria across stakeholders
Engage directly with AED customers and ACEs to identify unmet needs and high-friction experiences
Incubate and scale AI-first capabilities that reduce toil and improve customer self-service
Champion a culture of experimentation and rapid iteration

Qualifications

Required qualifications

Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred qualifications

Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
6+ years of experience in program management, product management, engineering, or technical operations
Hands-on experience with AI/ML systems, LLMs, or AI-powered products (e.g., copilots, automation tools, RAG systems)
Familiarity with agentic AI concepts such as multi-agent orchestration, prompt design, and AI workflows
Experience driving end-to-end delivery of complex, cross-functional initiatives
Strong understanding of cloud platforms (preferably Azure) and support operations
Experience using data and metrics to drive decisions and measure impact
Experience in support engineering, SRE, or ITSM environments
Knowledge of AI evaluation frameworks, telemetry, and experimentation practices
Experience working with global, distributed engineering and customer-facing teams
Strong executive communication and storytelling skills

#EngOps #EngOpsACES

Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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