Jobs in the United States

25+ jobs

Added 1 min ago
Senior Manager, Regional Event Marketing
BMO Bank N.A.
Virtual, GA
The Senior Manager, Regional Event Marketing is a strategic leader responsible for translating regional business priorities into integrated marketing strategies that drive growth, deepen…
Added 1 min ago
Head Of Growth Marketing
Smart Recruiting
Remote, United States
The ideal candidate will be a seasoned web3 professional with experience managing a high-impact global events program and team, while overseeing and optimizing marketing operations (i.e.,…
Added 5 mins ago
DIGITAL MARKETING EXECUTIVE
CURICH WEISS AMPLIFY
New York City, NY
…and paid digital. Working closely with a Digital Marketing Manager or senior team lead, this role helps translate approved strategies into high-quality content, coordinated campaigns, and…
Added 5 mins ago
CW
Account Manager
CURICH WEISS AMPLIFY
New York City, NY
- $80,000 to $95,000 USD / year
The Account Manager leads the day-to-day execution of integrated communications
Added 14 mins ago
M
Senior + Technical Program Managers II- Trust Compliance
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $202,200 USD / year
As a Technical Program Manager II, you will support Microsoft Security's compliance programs by driving execution across regulatory impact assessments, Business Continuity and Disaster…
Added 14 mins ago
M
Principal Datacenter Operations Manager
Microsoft
IL · Chicago, IL · Chicago
- $140,200 to $312,000 USD / year
…directly to the Metro Leader, the Principal Datacenter Operations Manager ensures new and retrofitted datacenter infrastructure is ready for safe, reliable operations; orchestrates…
Added 15 mins ago
M
Senior Software Engineering Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
To foster Microsoft’s leadership in this field, we have launched a transformative program to develop the next generation of leaders in Artificial Intelligence (AI). Based at the Microsoft…
Added 15 mins ago
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Senior Customer Experience Program Manager
Microsoft
WA · GA · NC · TX · VA · CA · Redmond, WA · Atlanta, GA · Charlotte, NC · Dallas, TX · Reston, VA · Mountain View, CA · Redmond · Atlanta · Charlotte · Dallas · Reston · Mountain View
- $119,800 to $261,000 USD / year
We are seeking a Senior Customer Engineering Program Manager – AI Operations to define and operationalize the next generation of AI-powered support systems for Azure Engineering Direct…
Added 16 mins ago
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Senior Manager - Strategic Operations
Microsoft
United States
- $106,400 to $222,600 USD / year
Operating as a high-influence individual contributor, the Senior Manager - Strategic Operations leads the operations and execution of the Core organization's most critical business rhythms…
Added 16 mins ago
M
Senior Field Product GTM Manager
Microsoft
United States
- $106,400 to $222,600 USD / year
…into actionable regional execution plans, drive operational excellence, and champion a culture of ownership, agility, and cross-functional collaboration. This role requires a strong balance…
Added 18 mins ago
Patient Service Rep III
Northern Light Health
Bangor, ME
Assists the practice manager in organizing, coordinating and implementing projects.
Added 18 mins ago
Patient Service Rep III
Northern Light Health
Bangor, ME
Assists the practice manager in organizing, coordinating and implementing projects.
Added 21 mins ago
Human Resources Specialist 2 - Human Resources Business Partner
St. Cloud State University
United States
2) Hiring and Recruitment: coordinate the hiring process for assigned areas to ensure vacancies are filled efficiently, fairly, and in compliance with all applicable local, state, and…
Added 24 mins ago
CH
Site Lead
Cayuse Holdings
Wahiawa, HI
- $100,000 to $110,000 USD / year
Deliver regular updates to the Program Manager on site status, staffing, and operational concerns.
Added 24 mins ago
CH
Shift Supervisor
Cayuse Holdings
Wahiawa, HI
- $80,000 to $90,000 USD / year
Deliver regular status updates to the Site Lead and Program Manager on site operations, staffing, and emergent concerns.
Added 24 mins ago
Director, Procurement
Indeed
Honolulu, HI
As Director, Procurement, you will drive strategic value and operational excellence across a global spend portfolio spanning Technology, HR, and Finance. In this role, you will directly…
Added 24 mins ago
Manager - IT Service Management
Maximus
Honolulu, HI
Manage ITSM process excellence initiatives across Request, Knowledge, Incident, Change, Problem, and Asset Management disciplines.
Added 30 mins ago
Epic / EHR IT Project Manager (Local / Hybrid)
Vanderbilt University Medical Center
Nashville, TN
This IT Project Manager role supports projects such as EHR system conversions, implementations, and integrations that drive organizational growth, enhance operational efficiency, and…
Added 35 mins ago
Global Supply Manager (GSM) - iPhone
Apple
Cupertino, CA
…management, driving operational and cost efficiencies through process or design change, as well overall project execution. GSMs sit at the intersection of Apple's business activities and…
Added 38 mins ago
TH
Supply Chain ERP Solutions Specialist II
Texas Health Resources
Arlington, TX
- $33.36 to $51.19 USD / hour
This position may function as a project manager and may also be asked to provide consulting services on how to integrate information technologies into ERP business processes.
Added 39 mins ago
Project Manager-1134
OLSA Resources, Inc.
FL-Plantation, FL
Inspires coworkers to attain goals and pursue excellence.
Added 39 mins ago
J
Staff Technical Program Manager
Jobgether
Remote, United States
- $206,800 to $310,200 USD / year
This is a senior technical program leadership opportunity focused on driving complex, strategic initiatives across multiple engineering teams and organizations. You will translate business…
Added 40 mins ago
Capacity Management Lead
Pyramid IT
Englewood Cliffs, NJ
Client Service Management produces better business outcomes for its businesses through a comprehensive Infrastructure Technology strategy. Our service excellence, with consistent globally…
Added 41 mins ago
Business Consultant Project Manager
North Star Staffing Solutions, Inc.
Morristown, NJ
…range of opportunities across the Bayer Group, e.g., Head of Business Planning and Administration for Asia-Pacific Lead for a Chairman’s global initiative Global Launch Manager within…
Added 42 mins ago
Project Engineer (Commissioning & Construction experience )
ObjectWin Technology, Inc.
Houston, TX
The Automation Project Engineer assists the Project and Program Manager in consistently delivering projects by ensuring the engineering design meets all specifications and standards and…

Senior Customer Experience Program Manager

Microsoft · WA, United States · GA, United States · NC, United States · TX, United States · VA, United States · CA, United States · Redmond, WA, United States · Atlanta, GA, United States · Charlotte, NC, United States · Dallas, TX, United States · Reston, VA, United States · Mountain View, CA, United States · Redmond, United States · Atlanta, United States · Charlotte, United States · Dallas, United States · Reston, United States · Mountain View, United States · $119,800 to $261,000 USD / year

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Microsoft

Senior Customer Experience Program Manager

WA, United States
GA, United States
NC, United States
TX, United States
VA, United States
CA, United States
Redmond, WA, United States
Atlanta, GA, United States
Charlotte, NC, United States
Dallas, TX, United States
Reston, VA, United States
Mountain View, CA, United States
Redmond, United States
Atlanta, United States
Charlotte, United States
Dallas, United States
Reston, United States
Mountain View, United States

$119,800 to $261,000 USD / year

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Job details

Pay: $119,800 to $261,000 USD / year
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Overview

Are you a customer-obsessed, AI-driven program leader who thrives at the intersection of engineering, operations, and applied AI? The Azure Engineering Operations (EngOps) team is on a mission to transform Microsoft Cloud customers into lifelong advocates by delivering intelligent, scalable, and frictionless support experiences. Within EngOps, the ACES organization is leading the shift to AI-first support delivery - leveraging agentic AI, LLM-powered systems, and real-time operational intelligence to reduce customer friction, improve reliability, and drive down support volume at Azure scale. We are seeking a Senior Customer Engineering Program Manager – AI Operations to define and operationalize the next generation of AI-powered support systems for Azure Engineering Direct (AED). In this role, you will combine program leadership, data-driven decision making, and applied AI strategy to build intelligent support experiences that proactively resolve issues, empower engineers, and transform customer outcomes. In this role, you will transition AED from reactive support to predictive, AI-driven operations by scaling agentic AI systems that autonomously diagnose, recommend, and resolve issues. This transformation will drive measurable improvements in case volume reduction, MTTR, and customer satisfaction, while establishing AI Ops as a core pillar of support delivery excellence.

Responsibilities

Define and execute the AI Operations strategy for AED, aligning to business goals such as case deflection, resolution time reduction, and support scalability
Translate customer pain points and operational gaps into AI-powered solutions including agent workflows, copilots, and automation systems
Partner with engineering teams to bring agentic AI services (LLMs, RAG, multi-agent orchestration) from concept to production
Drive adoption of AI agents and copilots across ACE workflows (triage, diagnostics, mitigation, knowledge retrieval)
Define requirements for multi-agent systems, tool integrations, and workflow orchestration to enable autonomous issue resolution
Ensure solutions are grounded in real-time Azure signals, telemetry, and knowledge systems
Own the end-to-end lifecycle of AI-powered operational capabilities: design, experimentation, deployment, monitoring, and continuous improvement
Establish evaluation frameworks (success metrics, golden datasets, feedback loops) to measure AI effectiveness, quality, and safety
Embed Responsible AI practices ensuring systems are safe, compliant, and aligned to Microsoft standards
Evolve traditional delivery excellence frameworks into AI-augmented operational models
Standardize and scale AI-enabled support processes, tooling, and playbooks across AED
Continuously improve operational efficiency through automation, intelligence, and insights
Define and track AI Ops KPIs such as Case deflection and avoidance, Mean time to resolution (MTTR) and Customer experience metrics
Partner with data and engineering teams to build observability systems (metrics, logging, tracing) to monitor AI and operational performance
Lead cross-org initiatives spanning engineering, product, support, and field teams
Act as the bridge between AI engineering teams and customer engineering delivery
Drive alignment on roadmaps, priorities, and success criteria across stakeholders
Engage directly with AED customers and ACEs to identify unmet needs and high-friction experiences
Incubate and scale AI-first capabilities that reduce toil and improve customer self-service
Champion a culture of experimentation and rapid iteration

Qualifications

Required qualifications

Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred qualifications

Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
6+ years of experience in program management, product management, engineering, or technical operations
Hands-on experience with AI/ML systems, LLMs, or AI-powered products (e.g., copilots, automation tools, RAG systems)
Familiarity with agentic AI concepts such as multi-agent orchestration, prompt design, and AI workflows
Experience driving end-to-end delivery of complex, cross-functional initiatives
Strong understanding of cloud platforms (preferably Azure) and support operations
Experience using data and metrics to drive decisions and measure impact
Experience in support engineering, SRE, or ITSM environments
Knowledge of AI evaluation frameworks, telemetry, and experimentation practices
Experience working with global, distributed engineering and customer-facing teams
Strong executive communication and storytelling skills

#EngOps #EngOpsACES

Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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