Jobs in the United States

25+ jobs

Added 1 min ago
Influencer & Community Coordinator
Kindling Snacks
Nashville, TN
This is an execution role on the growth marketing team. You will run the day to day of our influencer and creator program, keep a steady flow of UGC coming in, answer our community, and…
Added 3 mins ago
PB
Social Media Manager
Purlisse Beauty
Los Angeles, CA
- $85,000 to $110,000 USD / year
We're looking for a Social Media Manager who is equal parts creative thinker, brand builder, and performance-minded operator to lead social across three distinct beauty brands.
Added 3 mins ago
PB
Marketing Coordinator
Purlisse Beauty
Los Angeles, CA
- $25 to $30 USD / hour
…the team effective January 2027. Reporting to the Marketing Manager, this role provides daily support for email and SMS marketing, content tracking, marketing calendars, vendor…
Added 3 mins ago
Founding Head of Client Success
PurpleBinder.app
Remote, United States
Document fulfillment. PurpleBinder uses an Account Manager-driven fulfillment model. Clients submit their intake and payment. You generate the document draft using our AI-assisted tools,…
Added 3 mins ago
Senior Manager, Regional Event Marketing
BMO Bank N.A.
Virtual, GA
The Senior Manager, Regional Event Marketing is a strategic leader responsible for translating regional business priorities into integrated marketing strategies that drive growth, deepen…
Added 4 mins ago
Head Of Growth Marketing
Smart Recruiting
Remote, United States
We’re seeking a strategic, results-driven global Head of Growth Marketing. This pivotal hybrid role blends hands-on program development with data-driven leadership to generate growth on the…
Added 4 mins ago
HH
Adult Health Home Care Coordinator
Helio Health
Utica, NY
- $21.5 to $23 USD / hour
…Medicaid/Medicaid Managed Care community members. The Health Home Care Manager will work in a Full-Time basis as part of Helio Health’s In-Community…
Added 5 mins ago
Home Care Registered Nurse - Queens
Northwell
United States
…treatments and/or diagnostic procedures. Keeps Patient Care Manager/designee and/or physician, abreast of changes in patient’s condition and/or treatments, as appropriate. Uses clinical…
Added 5 mins ago
Senior Digital Marketing Manager
Ume Intelligence, Inc.
Remote, United States
We are seeking a commercially minded, tech-fluent Senior Digital Marketing Manager to own end-to-end multi-channel marketing operations for our multi-location brand clients.
Added 5 mins ago
Product Manager (Forward-Deployed)
Ume Intelligence, Inc.
Remote, United States
We are looking for a Forward-Deployed Product Manager to sit at the center of how Ume works: bridging our clients, our forward-deployed marketers, our founders, and our engineering team.
Added 6 mins ago
Clinical Validation Audit Quality Manager
EXL Talent Acquisition Team
United States
The CVA Quality Manager leads the planning, coordination, and execution of Clinical Validation Audit quality review activities, ensuring quality teams meet productivity goals, inventory…
Added 7 mins ago
Licensed Assistant Manager-Torrance, CA-LensCrafters
Luxottica of America, Inc.
Torrance, CA
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 7 mins ago
DIGITAL MARKETING EXECUTIVE
CURICH WEISS AMPLIFY
New York City, NY
…and paid digital. Working closely with a Digital Marketing Manager or senior team lead, this role helps translate approved strategies into high-quality content, coordinated campaigns, and…
Added 7 mins ago
CW
Account Manager
CURICH WEISS AMPLIFY
New York City, NY
- $80,000 to $95,000 USD / year
The Account Manager leads the day-to-day execution of integrated communications
Added 7 mins ago
MAINTENANCE MANAGER- UNIVERSITY OF SOUTH FLORIDA -ST. PETERSBURG
Compass Group
St. Petersburg, FL
Position Title: MAINTENANCE MANAGER- UNIVERSITY OF SOUTH FLORIDA -ST. PETERSBURG
Added 7 mins ago
CM
Pharmacist (Per Diem)
Centene Management Company LLC
United States
- $51.78 to $95.81 USD / hour
…with company policies, state and federal regulations, and REMS program requirements. Responsibilities also include order verification, reviewing shipping and medication storage…
Added 9 mins ago
WF
Bilingual Resident Support Specialist
Wellspring Family Services
Seattle, WA
- $31 USD / hour
Schedule: Full-Time, onsite 5 days per week; occasional weekend work may be required based on program and organizational needs.
Added 10 mins ago
Senior DevOps Engineer
Ngo Consulting Partners
Remote, United States
Pair program with engineers to troubleshoot issues and share infrastructure best practices
Added 10 mins ago
Senior Manager, Legal Services & Records Management
Austin Transit Partnership Corporate
Austin, TX
The Senior Manager, Legal Services & Records Management has either primary or support responsibility in multiple functional areas that address compliance with ATP’s legal and regulatory…
Added 10 mins ago
J
Product Manager
Remote, United States
- $175,000 to $185,000 USD / year
At Staritas, we help healthcare organizations make every choice clear. We're looking for a Product Manager to drive the strategy and development of innovative analytics, AI-enabled, and…
Added 10 mins ago
J
Senior Product Manager
Remote, United States
- $175,000 to $185,000 USD / year
At Staritas, we help healthcare organizations make every choice clear. We're looking for a Product Manager to drive the strategy and development of innovative analytics, AI-enabled, and…
Added 10 mins ago
J
Senior Global Product Manager
Remote, United States
- $175,000 to $185,000 USD / year
The Senior Global Product Manager is responsible for developing and executing product strategies that support business growth across domestic and international markets. This role leads…
Added 10 mins ago
J
Product Marketing Manager
Remote, United States
- $175,000 to $185,000 USD / year
At Staritas, we help healthcare organizations make every choice clear. We're looking for a Product Marketing Manager who develops and executes product marketing strategies that drive…
Added 10 mins ago
J
Senior Product Analytics Manager
Remote, United States
- $175,000 to $185,000 USD / year
At Staritas, we help healthcare organizations make every choice clear. We're looking for a Senior Product Analytics Manager who will be responsible for measuring product performance and…
Added 10 mins ago
Activity Based Costing (ABC) Analyst
Catapult Consultants, LLC
Quantico, VA
Function as support and assistant to the tech development manager of the Activity-Based Costing (ABC) Team.

Senior Customer Experience Program Manager

Microsoft · WA, United States · GA, United States · NC, United States · TX, United States · VA, United States · CA, United States · Redmond, WA, United States · Atlanta, GA, United States · Charlotte, NC, United States · Dallas, TX, United States · Reston, VA, United States · Mountain View, CA, United States · Redmond, United States · Atlanta, United States · Charlotte, United States · Dallas, United States · Reston, United States · Mountain View, United States · $119,800 to $261,000 USD / year

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Microsoft

Senior Customer Experience Program Manager

WA, United States
GA, United States
NC, United States
TX, United States
VA, United States
CA, United States
Redmond, WA, United States
Atlanta, GA, United States
Charlotte, NC, United States
Dallas, TX, United States
Reston, VA, United States
Mountain View, CA, United States
Redmond, United States
Atlanta, United States
Charlotte, United States
Dallas, United States
Reston, United States
Mountain View, United States

$119,800 to $261,000 USD / year

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Job details

Pay: $119,800 to $261,000 USD / year
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Overview

Are you a customer-obsessed, AI-driven program leader who thrives at the intersection of engineering, operations, and applied AI? The Azure Engineering Operations (EngOps) team is on a mission to transform Microsoft Cloud customers into lifelong advocates by delivering intelligent, scalable, and frictionless support experiences. Within EngOps, the ACES organization is leading the shift to AI-first support delivery - leveraging agentic AI, LLM-powered systems, and real-time operational intelligence to reduce customer friction, improve reliability, and drive down support volume at Azure scale. We are seeking a Senior Customer Engineering Program Manager – AI Operations to define and operationalize the next generation of AI-powered support systems for Azure Engineering Direct (AED). In this role, you will combine program leadership, data-driven decision making, and applied AI strategy to build intelligent support experiences that proactively resolve issues, empower engineers, and transform customer outcomes. In this role, you will transition AED from reactive support to predictive, AI-driven operations by scaling agentic AI systems that autonomously diagnose, recommend, and resolve issues. This transformation will drive measurable improvements in case volume reduction, MTTR, and customer satisfaction, while establishing AI Ops as a core pillar of support delivery excellence.

Responsibilities

Define and execute the AI Operations strategy for AED, aligning to business goals such as case deflection, resolution time reduction, and support scalability
Translate customer pain points and operational gaps into AI-powered solutions including agent workflows, copilots, and automation systems
Partner with engineering teams to bring agentic AI services (LLMs, RAG, multi-agent orchestration) from concept to production
Drive adoption of AI agents and copilots across ACE workflows (triage, diagnostics, mitigation, knowledge retrieval)
Define requirements for multi-agent systems, tool integrations, and workflow orchestration to enable autonomous issue resolution
Ensure solutions are grounded in real-time Azure signals, telemetry, and knowledge systems
Own the end-to-end lifecycle of AI-powered operational capabilities: design, experimentation, deployment, monitoring, and continuous improvement
Establish evaluation frameworks (success metrics, golden datasets, feedback loops) to measure AI effectiveness, quality, and safety
Embed Responsible AI practices ensuring systems are safe, compliant, and aligned to Microsoft standards
Evolve traditional delivery excellence frameworks into AI-augmented operational models
Standardize and scale AI-enabled support processes, tooling, and playbooks across AED
Continuously improve operational efficiency through automation, intelligence, and insights
Define and track AI Ops KPIs such as Case deflection and avoidance, Mean time to resolution (MTTR) and Customer experience metrics
Partner with data and engineering teams to build observability systems (metrics, logging, tracing) to monitor AI and operational performance
Lead cross-org initiatives spanning engineering, product, support, and field teams
Act as the bridge between AI engineering teams and customer engineering delivery
Drive alignment on roadmaps, priorities, and success criteria across stakeholders
Engage directly with AED customers and ACEs to identify unmet needs and high-friction experiences
Incubate and scale AI-first capabilities that reduce toil and improve customer self-service
Champion a culture of experimentation and rapid iteration

Qualifications

Required qualifications

Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred qualifications

Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
6+ years of experience in program management, product management, engineering, or technical operations
Hands-on experience with AI/ML systems, LLMs, or AI-powered products (e.g., copilots, automation tools, RAG systems)
Familiarity with agentic AI concepts such as multi-agent orchestration, prompt design, and AI workflows
Experience driving end-to-end delivery of complex, cross-functional initiatives
Strong understanding of cloud platforms (preferably Azure) and support operations
Experience using data and metrics to drive decisions and measure impact
Experience in support engineering, SRE, or ITSM environments
Knowledge of AI evaluation frameworks, telemetry, and experimentation practices
Experience working with global, distributed engineering and customer-facing teams
Strong executive communication and storytelling skills

#EngOps #EngOpsACES

Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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