Jobs in the United States

25+ jobs

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Social Media Content Internship (Remote)
Weibermacht Consulting & Staffing Firm
Remote, United States
Our commitment to seamless application processes and ongoing support goes beyond just candidacy. We also share our success with partners, recognizing their vital role in our community…
Added just now
Fundraising Internship - Remote
Weibermacht Consulting & Staffing Firm
Remote, United States
Currently enrolled in or recently graduated from a degree program in nonprofit management, business, communications, or a related field.
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AM
Director of Operations
Ace Marketing Services, Inc.
Winter Park, FL
- $130,000 to $160,000 USD / year
Ace funds an external operator or Integrator development program for you in year one.
Added 1 min ago
FE
Network Provide Credentialing Coordinator
FAMILY ENDEAVORS INC
Remote, United States
- $30 to $33.75 USD / hour
Support the preparation of performance dashboards, program metrics, and departmental reports, and manage standardized templates, forms, and administrative assets.
Added 1 min ago
FE
Director of Federal Workforce Wellness
FAMILY ENDEAVORS INC
Remote, United States
- $120,000 to $130,000 USD / year
Director of the Federal Workforce Wellness will have first-level supervisory management of Program Managers, as well as second-level administrative and operational oversight of federal…
Added 1 min ago
Container Shop Welder
REPUBLIC SERVICES OF NORTH CAROLINA, LLC
Asheville, NC
Minimum of 1 year welding experience OR COMPLETION OF A WELDING PROGRAM.
Added 2 mins ago
J
Senior Financial Reporting Accountant – SEC Reporting
Jobgether
Remote, United States
- $82,649 to $123,148 USD / year
Specialized health and wellness programs, including counseling, smoking cessation, diabetes management, and chronic joint pain support.
Added 3 mins ago
M
Director, MAVS Technology & Product
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
Bachelor’s Degree AND 6+ years in engineering, technical program management, product development, or equivalent experience.
Added 4 mins ago
Registered Nurse (RN)- Community Hospice
Genesis Health System
United States
MercyOne Genesis Hospice Care brings compassionate support directly into the heart of the community, helping patients and families navigate serious illness with comfort, respect, and…
Added 4 mins ago
Assistant Manager I
Family Dollar
Preston, ID
Store management experience in retail, grocery, or drug store environment is preferred
Added 5 mins ago
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Senior + Technical Program Managers II- Trust Compliance
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $202,200 USD / year
As a Technical Program Manager II, you will support Microsoft Security's compliance programs by driving execution across regulatory impact assessments, Business Continuity and Disaster…
Added 5 mins ago
M
Principal Datacenter Operations Manager
Microsoft
IL · Chicago, IL · Chicago
- $140,200 to $312,000 USD / year
Lead and develop technical and program-management talent, strengthening technical depth, leadership capability, succession readiness, and organizational resilience.
Added 5 mins ago
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Senior Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
Establish repeatable documentation and program practices that support continuity and reduce dependence on individual organizers.
Added 5 mins ago
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Technical Program Manager II
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
…delivering world-class Surface and Xbox products. As a Technical Program Manager II, you will lead the delivery of complex, cross-functional programs that span both hardware test systems…
Added 5 mins ago
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Senior Mechanical Engineer
Microsoft
NC · Charlotte, NC · Charlotte
- $119,800 to $261,000 USD / year
…engineering leadership for operations, maintenance, incident management, water efficiency, vendor oversight, construction support, and continuous improvement initiatives that protect…
Added 6 mins ago
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Regional Datacenter Business Operations Program Manager
Microsoft
WA · GA · TX · DC · AZ · Redmond, WA · Atlanta, GA · San Antonio, TX · Washington, DC · Phoenix, AZ · Redmond · Atlanta · San Antonio · Washington · Phoenix
- $102,600 to $225,800 USD / year
Own and evolve the strategic vendor management program, including operating rhythms, governance, performance expectations and accountability, and manage supplier contracts end to end…
Added 6 mins ago
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Business Strategy Lead - Hybrid Cloud
Microsoft
WA · Redmond, WA · Redmond
- $106,400 to $222,600 USD / year
…or related field AND 6+ years of marketing, strategy, sales, program management, project management, business planning, consulting, finance, economics, and/or partner organization…
Added 6 mins ago
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Energy Resource Manager
Microsoft
IL · Chicago, IL · Chicago
- $84,400 to $186,600 USD / year
In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to…
Added 6 mins ago
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Director of Communications
Microsoft
WA · Redmond, WA · Redmond
- $130,900 to $272,300 USD / year
…years communications, marketing operations, field operations, program management, project management, or related experience OR equivalent…
Added 6 mins ago
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Remote Care Navigator
Seamlessassist
Albuquerque · Albuquerque, NM
- $21 to $24 USD / hour
Our client - a cardiac care management MSO - is hiring full-time virtual Care Navigators to support a growing population of medically complex patients with cardiac conditions, primarily…
Added 6 mins ago
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Remote Care Navigator
Seamlessassist
Las Cruces · Las Cruces, NM
- $21 to $24 USD / hour
Our client - a cardiac care management MSO - is hiring full-time virtual Care Navigators to support a growing population of medically complex patients with cardiac conditions, primarily…
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Remote Care Navigator
Seamlessassist
Tucson · Tucson, AZ
- $21 to $24 USD / hour
Our client - a cardiac care management MSO - is hiring full-time virtual Care Navigators to support a growing population of medically complex patients with cardiac conditions, primarily…
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Remote Care Navigator
Seamlessassist
New Orleans · New Orleans, LA
- $21 to $24 USD / hour
Our client - a cardiac care management MSO - is hiring full-time virtual Care Navigators to support a growing population of medically complex patients with cardiac conditions, primarily…
Added 6 mins ago
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Remote Care Navigator
Seamlessassist
Atlanta · Atlanta, GA
- $21 to $24 USD / hour
Our client - a cardiac care management MSO - is hiring full-time virtual Care Navigators to support a growing population of medically complex patients with cardiac conditions, primarily…
Added 6 mins ago
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Remote Care Navigator
Seamlessassist
Little Rock · Little Rock, AR
- $21 to $24 USD / hour
Our client - a cardiac care management MSO - is hiring full-time virtual Care Navigators to support a growing population of medically complex patients with cardiac conditions, primarily…

Senior Customer Experience Program Manager

Microsoft · WA, United States · GA, United States · NC, United States · TX, United States · VA, United States · CA, United States · Redmond, WA, United States · Atlanta, GA, United States · Charlotte, NC, United States · Dallas, TX, United States · Reston, VA, United States · Mountain View, CA, United States · Redmond, United States · Atlanta, United States · Charlotte, United States · Dallas, United States · Reston, United States · Mountain View, United States · $119,800 to $261,000 USD / year

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Microsoft

Senior Customer Experience Program Manager

WA, United States
GA, United States
NC, United States
TX, United States
VA, United States
CA, United States
Redmond, WA, United States
Atlanta, GA, United States
Charlotte, NC, United States
Dallas, TX, United States
Reston, VA, United States
Mountain View, CA, United States
Redmond, United States
Atlanta, United States
Charlotte, United States
Dallas, United States
Reston, United States
Mountain View, United States

$119,800 to $261,000 USD / year

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Job details

Pay: $119,800 to $261,000 USD / year
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Overview

Are you a customer-obsessed, AI-driven program leader who thrives at the intersection of engineering, operations, and applied AI? The Azure Engineering Operations (EngOps) team is on a mission to transform Microsoft Cloud customers into lifelong advocates by delivering intelligent, scalable, and frictionless support experiences. Within EngOps, the ACES organization is leading the shift to AI-first support delivery - leveraging agentic AI, LLM-powered systems, and real-time operational intelligence to reduce customer friction, improve reliability, and drive down support volume at Azure scale. We are seeking a Senior Customer Engineering Program Manager – AI Operations to define and operationalize the next generation of AI-powered support systems for Azure Engineering Direct (AED). In this role, you will combine program leadership, data-driven decision making, and applied AI strategy to build intelligent support experiences that proactively resolve issues, empower engineers, and transform customer outcomes. In this role, you will transition AED from reactive support to predictive, AI-driven operations by scaling agentic AI systems that autonomously diagnose, recommend, and resolve issues. This transformation will drive measurable improvements in case volume reduction, MTTR, and customer satisfaction, while establishing AI Ops as a core pillar of support delivery excellence.

Responsibilities

Define and execute the AI Operations strategy for AED, aligning to business goals such as case deflection, resolution time reduction, and support scalability
Translate customer pain points and operational gaps into AI-powered solutions including agent workflows, copilots, and automation systems
Partner with engineering teams to bring agentic AI services (LLMs, RAG, multi-agent orchestration) from concept to production
Drive adoption of AI agents and copilots across ACE workflows (triage, diagnostics, mitigation, knowledge retrieval)
Define requirements for multi-agent systems, tool integrations, and workflow orchestration to enable autonomous issue resolution
Ensure solutions are grounded in real-time Azure signals, telemetry, and knowledge systems
Own the end-to-end lifecycle of AI-powered operational capabilities: design, experimentation, deployment, monitoring, and continuous improvement
Establish evaluation frameworks (success metrics, golden datasets, feedback loops) to measure AI effectiveness, quality, and safety
Embed Responsible AI practices ensuring systems are safe, compliant, and aligned to Microsoft standards
Evolve traditional delivery excellence frameworks into AI-augmented operational models
Standardize and scale AI-enabled support processes, tooling, and playbooks across AED
Continuously improve operational efficiency through automation, intelligence, and insights
Define and track AI Ops KPIs such as Case deflection and avoidance, Mean time to resolution (MTTR) and Customer experience metrics
Partner with data and engineering teams to build observability systems (metrics, logging, tracing) to monitor AI and operational performance
Lead cross-org initiatives spanning engineering, product, support, and field teams
Act as the bridge between AI engineering teams and customer engineering delivery
Drive alignment on roadmaps, priorities, and success criteria across stakeholders
Engage directly with AED customers and ACEs to identify unmet needs and high-friction experiences
Incubate and scale AI-first capabilities that reduce toil and improve customer self-service
Champion a culture of experimentation and rapid iteration

Qualifications

Required qualifications

Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred qualifications

Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
6+ years of experience in program management, product management, engineering, or technical operations
Hands-on experience with AI/ML systems, LLMs, or AI-powered products (e.g., copilots, automation tools, RAG systems)
Familiarity with agentic AI concepts such as multi-agent orchestration, prompt design, and AI workflows
Experience driving end-to-end delivery of complex, cross-functional initiatives
Strong understanding of cloud platforms (preferably Azure) and support operations
Experience using data and metrics to drive decisions and measure impact
Experience in support engineering, SRE, or ITSM environments
Knowledge of AI evaluation frameworks, telemetry, and experimentation practices
Experience working with global, distributed engineering and customer-facing teams
Strong executive communication and storytelling skills

#EngOps #EngOpsACES

Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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