Jobs in the United States

25+ jobs

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Forward Deployed Engineering Manager, AWS Forward Deployed Engineering
Amazon Web Services, Inc.
Boston, MA · Seattle, WA · Arlington, VA · New York, NY · East Palo Alto, CA
A Forward Deployed Engineering Manager (FDE Manager) leads a pod of FDEs embedded within strategic enterprise customers, owning delivery execution, engineering quality, and team development…
Added 1 min ago
Senior Product Manager
Credify Africa, Inc
United States
As a solo Product Manager working closely with senior management and a lean engineering team, you will drive integration with core systems (ERP and loan management software), API…
Added 2 mins ago
Product Development Manager - Confectionery Innovation
Donna Mello
United States
Donna Mello is an international confectionery company with strategic operations in the United States, Canada, Brazil, Turkey, Israel, China, India, Thailand, Vietnam, and key European…
Added 2 mins ago
Customer Success (AI Deployment, supply chains)
Elm AI
New York City, NY
At Elm AI, we’re rebuilding supplier operations for an agent-first world.
Added 2 mins ago
Principal Recruiter
Jerry
Palo Alto, CA
Prior experience recruiting senior IC to leadership roles across a wide variety of functions such as product, business operations, software engineering, data science, finance or business…
Added 4 mins ago
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Technical coordinator
NET
WI · Madison, WI · Middleton, WI
- $35,000 to $45,000 USD / year
Department: [Department Name - e.g., IT, Engineering, Production]
Added 5 mins ago
Project Manager
Redtail Renewables
Houston, TX
We are seeking an experienced Project Manager to join our growing renewable natural gas (RNG) development company. The Project Manager will lead RNG projects from development through…
Added 5 mins ago
Senior Operations Manager
Amro Fabricating Corporation
Huntington Beach, CA
Four or more years of experience in cybersecurity, security operations, incident response, detection engineering, security engineering, threat hunting, or a related discipline.
Added 7 mins ago
Senior Digital Marketing Manager
Ume Intelligence, Inc.
Remote, United States
We operate as a lean, high-leverage team with no walls between engineering and operations. We look for marketers who run toward technology, automation, and data models rather than away from…
Added 7 mins ago
Product Manager (Forward-Deployed)
Ume Intelligence, Inc.
Remote, United States
We operate as a lean, high-leverage team with no walls between engineering and operations. We look for people who run toward technology, automation, and data models rather than away from…
Added 9 mins ago
MAINTENANCE MANAGER- UNIVERSITY OF SOUTH FLORIDA -ST. PETERSBURG
Compass Group
St. Petersburg, FL
The Maintenance Manager is responsible for planning, directing, and overseeing all facilities engineering and maintenance operations. This role leads maintenance staff, contractors, and…
Added 12 mins ago
Production Engineering Technician
Roxboro, NC
This position provides night time Process Support to the plant operation. The position reports to the Process Engineering Manager.
Added 12 mins ago
Genesis Dealership Service Manager
Englewood, NJ
Job Title: Genesis Dealership Service Manager
Added 12 mins ago
Mercedes-Benz of Orange County Pre-Owned Sales Manager
Harriman, NY
The Pre-owned Sales Manager at Mercedes-Benz of Orange County is a key leadership position responsible for overseeing and managing the pre-owned sales operations. This role involves…
Added 12 mins ago
Benzel Busch Pre-Owned Sales Manager
Englewood, NJ
…franchise, we have set the industry's standard for luxury and engineering. We are excited to offer our customers the opportunity to experience the future of mobility with a brand that…
Added 13 mins ago
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AI Manager
Well-Oiled Operations
Remote, United States
- $90,000 to $100,000 USD / year
…tools that solve real operational problems inside Well Oiled Operations (WOO) - dashboards, internal bots, automations, and workflow integrations. This isn't a research or model-training…
Added 15 mins ago
C
Product Manager
Casap
NY · CA · San Francisco, CA · New York City, NY
- $140,000 to $190,000 USD / year
As our first Product Manager at Casap, you'll work closely with our founders and engineering team to shape the roadmap and bring highly technical products to market. You’ll own critical…
Added 19 mins ago
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Senior + Technical Program Managers II- Trust Compliance
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $202,200 USD / year
The Senior Technical Program Manager (Compliance Onboarding and Monitoring Lead) owns end-to-end onboarding and continuous compliance readiness outcomes for Microsoft Security services…
Added 19 mins ago
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Principal Datacenter Operations Manager
Microsoft
IL · Chicago, IL · Chicago
- $140,200 to $312,000 USD / year
Microsoft Cloud Operations & Innovation (CO+I) is the engine that powers Microsoft’s cloud services. Reporting directly to the Metro Leader, the Principal Datacenter Operations Manager…
Added 19 mins ago
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Senior Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
We are seeking an experienced Senior Technical Program Manager with a strong technical foundation in software engineering, data science, machine learning, applied science, or AI engineering…
Added 19 mins ago
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Technical Program Manager II
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
…world-class Surface and Xbox products. As a Technical Program Manager II, you will lead the delivery of complex, cross-functional programs that span both hardware test systems and…
Added 19 mins ago
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Senior Product Marketing Manager
Microsoft
WA · Redmond, WA · Redmond
- $106,400 to $222,600 USD / year
Microsoft’s Endpoint Security and Management (ESM) product marketing team is seeking a Senior Product Marketing Manager who will work closely with and across Windows, Intune and Security…
Added 19 mins ago
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Regional Datacenter Business Operations Program Manager
Microsoft
WA · GA · TX · DC · AZ · Redmond, WA · Atlanta, GA · San Antonio, TX · Washington, DC · Phoenix, AZ · Redmond · Atlanta · San Antonio · Washington · Phoenix
- $102,600 to $225,800 USD / year
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Regional Datacenter Business Operations Program Manager, you will perform a key role in…
Added 19 mins ago
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Senior Corporate Strategy & Development Manager
Microsoft
WA · Redmond, WA · Redmond
- $86,100 to $187,400 USD / year
Internal projects to ensure Microsoft’s processes and operations enable the company to grow and achieve our mission
Added 19 mins ago
M
Energy Resource Manager
Microsoft
IL · Chicago, IL · Chicago
- $84,400 to $186,600 USD / year
…our culture every day and we need you as an Energy Resource Manager (ERM) with the primary focus at reducing stranded capacity applying optimization techniques of space, power, cooling and…

Senior Customer Experience Program Manager

Microsoft · WA, United States · GA, United States · NC, United States · TX, United States · VA, United States · CA, United States · Redmond, WA, United States · Atlanta, GA, United States · Charlotte, NC, United States · Dallas, TX, United States · Reston, VA, United States · Mountain View, CA, United States · Redmond, United States · Atlanta, United States · Charlotte, United States · Dallas, United States · Reston, United States · Mountain View, United States · $119,800 to $261,000 USD / year

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Microsoft

Senior Customer Experience Program Manager

WA, United States
GA, United States
NC, United States
TX, United States
VA, United States
CA, United States
Redmond, WA, United States
Atlanta, GA, United States
Charlotte, NC, United States
Dallas, TX, United States
Reston, VA, United States
Mountain View, CA, United States
Redmond, United States
Atlanta, United States
Charlotte, United States
Dallas, United States
Reston, United States
Mountain View, United States

$119,800 to $261,000 USD / year

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Job details

Pay: $119,800 to $261,000 USD / year
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Overview

Are you a customer-obsessed, AI-driven program leader who thrives at the intersection of engineering, operations, and applied AI? The Azure Engineering Operations (EngOps) team is on a mission to transform Microsoft Cloud customers into lifelong advocates by delivering intelligent, scalable, and frictionless support experiences. Within EngOps, the ACES organization is leading the shift to AI-first support delivery - leveraging agentic AI, LLM-powered systems, and real-time operational intelligence to reduce customer friction, improve reliability, and drive down support volume at Azure scale. We are seeking a Senior Customer Engineering Program Manager – AI Operations to define and operationalize the next generation of AI-powered support systems for Azure Engineering Direct (AED). In this role, you will combine program leadership, data-driven decision making, and applied AI strategy to build intelligent support experiences that proactively resolve issues, empower engineers, and transform customer outcomes. In this role, you will transition AED from reactive support to predictive, AI-driven operations by scaling agentic AI systems that autonomously diagnose, recommend, and resolve issues. This transformation will drive measurable improvements in case volume reduction, MTTR, and customer satisfaction, while establishing AI Ops as a core pillar of support delivery excellence.

Responsibilities

Define and execute the AI Operations strategy for AED, aligning to business goals such as case deflection, resolution time reduction, and support scalability
Translate customer pain points and operational gaps into AI-powered solutions including agent workflows, copilots, and automation systems
Partner with engineering teams to bring agentic AI services (LLMs, RAG, multi-agent orchestration) from concept to production
Drive adoption of AI agents and copilots across ACE workflows (triage, diagnostics, mitigation, knowledge retrieval)
Define requirements for multi-agent systems, tool integrations, and workflow orchestration to enable autonomous issue resolution
Ensure solutions are grounded in real-time Azure signals, telemetry, and knowledge systems
Own the end-to-end lifecycle of AI-powered operational capabilities: design, experimentation, deployment, monitoring, and continuous improvement
Establish evaluation frameworks (success metrics, golden datasets, feedback loops) to measure AI effectiveness, quality, and safety
Embed Responsible AI practices ensuring systems are safe, compliant, and aligned to Microsoft standards
Evolve traditional delivery excellence frameworks into AI-augmented operational models
Standardize and scale AI-enabled support processes, tooling, and playbooks across AED
Continuously improve operational efficiency through automation, intelligence, and insights
Define and track AI Ops KPIs such as Case deflection and avoidance, Mean time to resolution (MTTR) and Customer experience metrics
Partner with data and engineering teams to build observability systems (metrics, logging, tracing) to monitor AI and operational performance
Lead cross-org initiatives spanning engineering, product, support, and field teams
Act as the bridge between AI engineering teams and customer engineering delivery
Drive alignment on roadmaps, priorities, and success criteria across stakeholders
Engage directly with AED customers and ACEs to identify unmet needs and high-friction experiences
Incubate and scale AI-first capabilities that reduce toil and improve customer self-service
Champion a culture of experimentation and rapid iteration

Qualifications

Required qualifications

Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred qualifications

Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
6+ years of experience in program management, product management, engineering, or technical operations
Hands-on experience with AI/ML systems, LLMs, or AI-powered products (e.g., copilots, automation tools, RAG systems)
Familiarity with agentic AI concepts such as multi-agent orchestration, prompt design, and AI workflows
Experience driving end-to-end delivery of complex, cross-functional initiatives
Strong understanding of cloud platforms (preferably Azure) and support operations
Experience using data and metrics to drive decisions and measure impact
Experience in support engineering, SRE, or ITSM environments
Knowledge of AI evaluation frameworks, telemetry, and experimentation practices
Experience working with global, distributed engineering and customer-facing teams
Strong executive communication and storytelling skills

#EngOps #EngOpsACES

Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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