Jobs in the United States

25+ jobs

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ABA Clinical Recruiter
Village
Culver City, CA
…employment paperwork and onboarding coordination with support from leadership and designated partners, following the playbook where it works and improving it where it…
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Fundraising Internship - Remote
Weibermacht Consulting & Staffing Firm
Remote, United States
…We cultivate a dynamic startup environment through servant leadership and customized…
Added 1 min ago
AT
Director of Business Development
Advanced Technology Recycling
Allentown, PA · Birmingham, AL · Las Vegas, NV · Pensacola, FL · Pontiac, IL · Salt Lake City, UT · San Antonio, TX
- $80,000 to $100,000 USD / year
Team Leadership: Recruit, train, and lead a team of Business Development
Added 1 min ago
FE
Network Provide Credentialing Coordinator
FAMILY ENDEAVORS INC
Remote, United States
- $30 to $33.75 USD / hour
The Network Provider Credentialing Coordinator reports directly to Operations Manager II and is responsible for coordinating the comprehensive credentialing, onboarding, and ongoing…
Added 1 min ago
FE
Director of Federal Workforce Wellness
FAMILY ENDEAVORS INC
Remote, United States
- $120,000 to $130,000 USD / year
Assist National Federal Director of Workforce Wellness Program to oversee program operations (e.g., operating models, logistical support, staffing, measurement and evaluation, and…
Added 2 mins ago
Director of Clinical Operations
ADELANTE HEALTHCARE INC
Phoenix, AZ
The Director of Clinical Operations is responsible for direct oversight and operational performance of the organization’s health centers. Providing leadership, guidance and direction, the…
Added 4 mins ago
M
Director, Marketing Technology
Microsoft
WA · Redmond, WA · Redmond
- $130,900 to $272,300 USD / year
Provide strategic leadership for large-scale, complex initiatives across the consumer shopping journey, connecting customer experience, business priorities, technology, and operations…
Added 4 mins ago
M
Senior Business Architect - AI Business Solutions Commercial Offers
Microsoft
United States
- $130,900 to $272,300 USD / year
…Ts&Cs, CIO Summit Cowork customer offers, and the Cowork 200 program, a 90-day sprint across 200 named accounts toward the FY27 $2.2B Cowork/UBB CCR…
Added 5 mins ago
M
Senior + Technical Program Managers II- Trust Compliance
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $202,200 USD / year
Bachelor's Degree AND 2+ years of experience in engineering, technical program management, compliance, security operations, audit, product development, data analysis, or related fields
Added 5 mins ago
M
Principal Datacenter Operations Manager
Microsoft
IL · Chicago, IL · Chicago
- $140,200 to $312,000 USD / year
Lead and develop technical and program-management talent, strengthening technical depth, leadership capability, succession readiness, and organizational resilience.
Added 6 mins ago
M
Senior Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
…You will bring that technical judgment together with strong program leadership to shape technical programming for MLADS and the broader AI/ML Community and drive the programs and…
Added 6 mins ago
M
Technical Program Manager II
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
…delivering world-class Surface and Xbox products. As a Technical Program Manager II, you will lead the delivery of complex, cross-functional programs that span both hardware test systems…
Added 6 mins ago
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Senior Mechanical Engineer
Microsoft
NC · Charlotte, NC · Charlotte
- $119,800 to $261,000 USD / year
…technical authority for mechanical systems, providing engineering leadership for operations, maintenance, incident management, water efficiency, vendor oversight, construction support, and…
Added 6 mins ago
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Regional Datacenter Business Operations Program Manager
Microsoft
WA · GA · TX · DC · AZ · Redmond, WA · Atlanta, GA · San Antonio, TX · Washington, DC · Phoenix, AZ · Redmond · Atlanta · San Antonio · Washington · Phoenix
- $102,600 to $225,800 USD / year
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Regional Datacenter Business Operations Program Manager, you will perform a key role in…
Added 6 mins ago
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Energy Resource Manager
Microsoft
IL · Chicago, IL · Chicago
- $84,400 to $186,600 USD / year
…cooling and network. Being a key member of the local Datacenter Operations team in the deployment planning and optimization of the IT capacity, working closely with Electrical Engineers and…
Added 6 mins ago
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Director of Communications
Microsoft
WA · Redmond, WA · Redmond
- $130,900 to $272,300 USD / year
…Finance, or related field AND 6+ years communications, marketing operations, field operations, program management, project management, or related experience OR equivalent…
Added 7 mins ago
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Minecraft Regulatory Compliance and Acceleration Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
Excellent program leadership, written communication, and stakeholder-management skills.
Added 7 mins ago
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Senior Customer Experience Program Manager
Microsoft
WA · GA · NC · TX · VA · CA · Redmond, WA · Atlanta, GA · Charlotte, NC · Dallas, TX · Reston, VA · Mountain View, CA · Redmond · Atlanta · Charlotte · Dallas · Reston · Mountain View
- $119,800 to $261,000 USD / year
We are seeking a Senior Customer Engineering Program Manager – AI Operations to define and operationalize the next generation of AI-powered support systems for Azure Engineering Direct…
Added 7 mins ago
M
Senior Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
…sits at the intersection of identity, data, cloud, and AI. Operations & Efficiency builds the operating system for MSEC so engineering leaders can manage the business, make informed…
Added 7 mins ago
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Cloud Solution Architect - BizApps/Copilot - CTJ - Top Secret
Microsoft
VA · DC · MD · Reston, VA · Washington, DC · Bethesda, MD · Reston · Washington · Bethesda
- $106,400 to $222,600 USD / year
Collaborate with engineering teams, program managers, and customer leadership to align adoption activities with deployment timelines and business outcomes.
Added 7 mins ago
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Technical Program Manager II
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
…working with security investigators and engineers to summarize program status, risks, dependencies, decisions, and outcomes for technical and leadership…
Added 7 mins ago
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Senior Manager - Strategic Operations
Microsoft
United States
- $106,400 to $222,600 USD / year
Serve as a strategic interface between Core Strategy & Operations and regional SE&O leadership, keeping priorities, initiatives, and business objectives aligned globally.
Added 7 mins ago
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Senior Field Product GTM Manager
Microsoft
United States
- $106,400 to $222,600 USD / year
As part of the Americas Modern Work Programs GTM team within Sales Enablement & Operations (SE&O), you will translate Microsoft’s worldwide commercial strategy into actionable regional…
Added 7 mins ago
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Principal Technical Program Manager
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $142,800 to $304,200 USD / year
…long-range strategy, technical problem definition, hands-on program execution, executive communication, and day-to-day issue…
Added 8 mins ago
REGISTERED NURSE - OUTPATIENT MENTAL HEALTH (BHIP)
Veterans Affairs, Veterans Health Administration
Togus, ME

Senior Customer Experience Program Manager

Microsoft · WA, United States · GA, United States · NC, United States · TX, United States · VA, United States · CA, United States · Redmond, WA, United States · Atlanta, GA, United States · Charlotte, NC, United States · Dallas, TX, United States · Reston, VA, United States · Mountain View, CA, United States · Redmond, United States · Atlanta, United States · Charlotte, United States · Dallas, United States · Reston, United States · Mountain View, United States · $119,800 to $261,000 USD / year

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Microsoft

Senior Customer Experience Program Manager

WA, United States
GA, United States
NC, United States
TX, United States
VA, United States
CA, United States
Redmond, WA, United States
Atlanta, GA, United States
Charlotte, NC, United States
Dallas, TX, United States
Reston, VA, United States
Mountain View, CA, United States
Redmond, United States
Atlanta, United States
Charlotte, United States
Dallas, United States
Reston, United States
Mountain View, United States

$119,800 to $261,000 USD / year

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Job details

Pay: $119,800 to $261,000 USD / year
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Overview

Are you a customer-obsessed, AI-driven program leader who thrives at the intersection of engineering, operations, and applied AI? The Azure Engineering Operations (EngOps) team is on a mission to transform Microsoft Cloud customers into lifelong advocates by delivering intelligent, scalable, and frictionless support experiences. Within EngOps, the ACES organization is leading the shift to AI-first support delivery - leveraging agentic AI, LLM-powered systems, and real-time operational intelligence to reduce customer friction, improve reliability, and drive down support volume at Azure scale. We are seeking a Senior Customer Engineering Program Manager – AI Operations to define and operationalize the next generation of AI-powered support systems for Azure Engineering Direct (AED). In this role, you will combine program leadership, data-driven decision making, and applied AI strategy to build intelligent support experiences that proactively resolve issues, empower engineers, and transform customer outcomes. In this role, you will transition AED from reactive support to predictive, AI-driven operations by scaling agentic AI systems that autonomously diagnose, recommend, and resolve issues. This transformation will drive measurable improvements in case volume reduction, MTTR, and customer satisfaction, while establishing AI Ops as a core pillar of support delivery excellence.

Responsibilities

Define and execute the AI Operations strategy for AED, aligning to business goals such as case deflection, resolution time reduction, and support scalability
Translate customer pain points and operational gaps into AI-powered solutions including agent workflows, copilots, and automation systems
Partner with engineering teams to bring agentic AI services (LLMs, RAG, multi-agent orchestration) from concept to production
Drive adoption of AI agents and copilots across ACE workflows (triage, diagnostics, mitigation, knowledge retrieval)
Define requirements for multi-agent systems, tool integrations, and workflow orchestration to enable autonomous issue resolution
Ensure solutions are grounded in real-time Azure signals, telemetry, and knowledge systems
Own the end-to-end lifecycle of AI-powered operational capabilities: design, experimentation, deployment, monitoring, and continuous improvement
Establish evaluation frameworks (success metrics, golden datasets, feedback loops) to measure AI effectiveness, quality, and safety
Embed Responsible AI practices ensuring systems are safe, compliant, and aligned to Microsoft standards
Evolve traditional delivery excellence frameworks into AI-augmented operational models
Standardize and scale AI-enabled support processes, tooling, and playbooks across AED
Continuously improve operational efficiency through automation, intelligence, and insights
Define and track AI Ops KPIs such as Case deflection and avoidance, Mean time to resolution (MTTR) and Customer experience metrics
Partner with data and engineering teams to build observability systems (metrics, logging, tracing) to monitor AI and operational performance
Lead cross-org initiatives spanning engineering, product, support, and field teams
Act as the bridge between AI engineering teams and customer engineering delivery
Drive alignment on roadmaps, priorities, and success criteria across stakeholders
Engage directly with AED customers and ACEs to identify unmet needs and high-friction experiences
Incubate and scale AI-first capabilities that reduce toil and improve customer self-service
Champion a culture of experimentation and rapid iteration

Qualifications

Required qualifications

Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred qualifications

Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
6+ years of experience in program management, product management, engineering, or technical operations
Hands-on experience with AI/ML systems, LLMs, or AI-powered products (e.g., copilots, automation tools, RAG systems)
Familiarity with agentic AI concepts such as multi-agent orchestration, prompt design, and AI workflows
Experience driving end-to-end delivery of complex, cross-functional initiatives
Strong understanding of cloud platforms (preferably Azure) and support operations
Experience using data and metrics to drive decisions and measure impact
Experience in support engineering, SRE, or ITSM environments
Knowledge of AI evaluation frameworks, telemetry, and experimentation practices
Experience working with global, distributed engineering and customer-facing teams
Strong executive communication and storytelling skills

#EngOps #EngOpsACES

Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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