Jobs in the United States

25+ jobs

Added just now
Product Manager
Wake Coffee
New York City, NY
We are seeking a motivated and detail-oriented Product Manager to join our team at Wake Coffee. The ideal candidate will be responsible for overseeing the development and management of our…
Added 1 min ago
8R
Client Success Manager - Residential Roofing Sales - $$Strong Earning Opportunity$$
8:12 Roofing & Exteriors
Oklahoma City, OK
- $125,000 to $225,000 USD / year
…construction, skilled trades, project management, or field operations. Or perhaps your experience is in hospitality, customer service, or another business where taking care of people is…
Added 1 min ago
Forward Deployed Engineering Manager, AWS Forward Deployed Engineering
Amazon Web Services, Inc.
Boston, MA · Seattle, WA · Arlington, VA · New York, NY · East Palo Alto, CA
A Forward Deployed Engineering Manager (FDE Manager) leads a pod of FDEs embedded within strategic enterprise customers, owning delivery execution, engineering quality, and team development…
Added 1 min ago
Office Manager - Beachview Family Dental
SGA Dental Partners OPCO LLC
Gulfport, MS
Manage day-to-day office operations, scheduling, and front desk flow
Added 2 mins ago
Senior Product Manager
Credify Africa, Inc
United States
We are looking to onboard our first Product Manager on the team to lead the design, development, and implementation of our platform. The ideal candidate must be a leader with deep technical…
Added 2 mins ago
RE
Project Manager - Building Group
Royal Electric
Pleasanton, CA
- $110,000 to $170,000 USD / year
We have a current opening for a Project Manager to support our Infrastructure projects. This position will sit out of the office in Pleasanton, CA.
Added 2 mins ago
RE
Project Executive - Building Group
Royal Electric
Pleasanton, CA
- $190,000 to $240,000 USD / year
Communicate subcontractor and vendor strengths and weaknesses with Support Operations and Preconstruction/Estimating that could affect future work or relationships.
Added 2 mins ago
SR. Project Manager
DANE LLC
Remote, United States
…for acquisitions, financial management, contract management, operations, and business process…
Added 3 mins ago
Product Development Manager - Confectionery Innovation
Donna Mello
United States
Donna Mello is an international confectionery company with strategic operations in the United States, Canada, Brazil, Turkey, Israel, China, India, Thailand, Vietnam, and key European…
Added 3 mins ago
Logistics Manager - Global Confectionery Operations
Donna Mello
United States
Donna Mello is an international confectionery company with strategic operations in the United States, Canada, Brazil, Turkey, Israel, China, India, Thailand, Vietnam, and key European…
Added 3 mins ago
Customer Success (AI Deployment, supply chains)
Elm AI
New York City, NY
At Elm AI, we’re rebuilding supplier operations for an agent-first world.
Added 3 mins ago
Principal Recruiter
Jerry
Palo Alto, CA
…carefully crafted interview questions that mimic later stage hiring manager interviews at other organizations and often take 45-60 minutes to complete. You will analyze the key requirements…
Added 4 mins ago
Business Development Associate (USA)
Kipoo Games Inc.
Remote, United States
Work closely with the Business Development Manager to execute strategies that expand Kipoo Games’ market share.
Added 5 mins ago
M
Operations Manager
Mobena
Remote, United States
- $75,000 to $99,000 USD / year
Support SOC 2 Compliance: Act as the primary internal project manager for our SOC 2 compliance build-out. Working closely with the COO and development teams, you will manage compliance…
Added 5 mins ago
N
Technical coordinator
NET
WI · Madison, WI · Middleton, WI
- $35,000 to $45,000 USD / year
Reports To: [Job Title of Manager - e.g., Project Manager, Production Manager, IT Manager]
Added 5 mins ago
Property Manager
Pam The Recruiter
Houston, TX
We are seeking a motivated and detail-oriented Property Manager to oversee the daily operations of our residential and commercial properties in Houston, TX. The ideal candidate will have a…
Added 6 mins ago
Senior Manager, Regional Event Marketing
BMO Bank N.A.
Virtual, GA
The Senior Manager, Regional Event Marketing is a strategic leader responsible for translating regional business priorities into integrated marketing strategies that drive growth, deepen…
Added 6 mins ago
Project Manager
Redtail Renewables
Houston, TX
We are seeking an experienced Project Manager to join our growing renewable natural gas (RNG) development company. The Project Manager will lead RNG projects from development through…
Added 6 mins ago
Senior Operations Manager
Amro Fabricating Corporation
Huntington Beach, CA
Karman Space & Defense is a leader in the rapid design, development, and production of critical, next-generation system solutions that align with the U.S. Department of War and its allies’…
Added 6 mins ago
SB
Client Acquisition (Sales) Manager
Sapochetti Brands
Boston, MA
- $3 to $25 USD / hour
Hub7 Creation, part of Sap Brands, is hiring a Client Acquisition Manager to lead our efforts to expand clientele and broadcast the benefits of our commercial services. Hub7 Creation is a…
Added 6 mins ago
Head Of Growth Marketing
Smart Recruiting
Remote, United States
Hire a dedicated Marketing Operations Manager to join the Growth marketing team
Added 7 mins ago
SI
Customer Service Representative
Southwestern Insurance Group
Nashville, TN
- $40,000 to $55,000 USD / year
We are looking for a Customer Service Representative or Account Manager to play a pivotal role in our daily operations. In this position, you’ll be on the front line of client relations,…
Added 9 mins ago
Clinical Validation Audit Quality Manager
EXL Talent Acquisition Team
United States
The CVA Quality Manager leads the planning, coordination, and execution of Clinical Validation Audit quality review activities, ensuring quality teams meet productivity goals, inventory…
Added 10 mins ago
BL
Creative Strategy Internship Fall 2026
Big Loud
Santa Monica, CA
- $18.5 USD / hour
…day-to-day execution of artist social media and digital content…
Added 10 mins ago
Licensed Assistant Manager-Torrance, CA-LensCrafters
Luxottica of America, Inc.
Torrance, CA
Informs store manager of any situation that may require any development or disciplinary action of others.

Senior Customer Experience Program Manager

Microsoft · WA, United States · GA, United States · NC, United States · TX, United States · VA, United States · CA, United States · Redmond, WA, United States · Atlanta, GA, United States · Charlotte, NC, United States · Dallas, TX, United States · Reston, VA, United States · Mountain View, CA, United States · Redmond, United States · Atlanta, United States · Charlotte, United States · Dallas, United States · Reston, United States · Mountain View, United States · $119,800 to $261,000 USD / year

Apply About employer

Microsoft

Senior Customer Experience Program Manager

WA, United States
GA, United States
NC, United States
TX, United States
VA, United States
CA, United States
Redmond, WA, United States
Atlanta, GA, United States
Charlotte, NC, United States
Dallas, TX, United States
Reston, VA, United States
Mountain View, CA, United States
Redmond, United States
Atlanta, United States
Charlotte, United States
Dallas, United States
Reston, United States
Mountain View, United States

$119,800 to $261,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $119,800 to $261,000 USD / year
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Overview

Are you a customer-obsessed, AI-driven program leader who thrives at the intersection of engineering, operations, and applied AI? The Azure Engineering Operations (EngOps) team is on a mission to transform Microsoft Cloud customers into lifelong advocates by delivering intelligent, scalable, and frictionless support experiences. Within EngOps, the ACES organization is leading the shift to AI-first support delivery - leveraging agentic AI, LLM-powered systems, and real-time operational intelligence to reduce customer friction, improve reliability, and drive down support volume at Azure scale. We are seeking a Senior Customer Engineering Program Manager – AI Operations to define and operationalize the next generation of AI-powered support systems for Azure Engineering Direct (AED). In this role, you will combine program leadership, data-driven decision making, and applied AI strategy to build intelligent support experiences that proactively resolve issues, empower engineers, and transform customer outcomes. In this role, you will transition AED from reactive support to predictive, AI-driven operations by scaling agentic AI systems that autonomously diagnose, recommend, and resolve issues. This transformation will drive measurable improvements in case volume reduction, MTTR, and customer satisfaction, while establishing AI Ops as a core pillar of support delivery excellence.

Responsibilities

Define and execute the AI Operations strategy for AED, aligning to business goals such as case deflection, resolution time reduction, and support scalability
Translate customer pain points and operational gaps into AI-powered solutions including agent workflows, copilots, and automation systems
Partner with engineering teams to bring agentic AI services (LLMs, RAG, multi-agent orchestration) from concept to production
Drive adoption of AI agents and copilots across ACE workflows (triage, diagnostics, mitigation, knowledge retrieval)
Define requirements for multi-agent systems, tool integrations, and workflow orchestration to enable autonomous issue resolution
Ensure solutions are grounded in real-time Azure signals, telemetry, and knowledge systems
Own the end-to-end lifecycle of AI-powered operational capabilities: design, experimentation, deployment, monitoring, and continuous improvement
Establish evaluation frameworks (success metrics, golden datasets, feedback loops) to measure AI effectiveness, quality, and safety
Embed Responsible AI practices ensuring systems are safe, compliant, and aligned to Microsoft standards
Evolve traditional delivery excellence frameworks into AI-augmented operational models
Standardize and scale AI-enabled support processes, tooling, and playbooks across AED
Continuously improve operational efficiency through automation, intelligence, and insights
Define and track AI Ops KPIs such as Case deflection and avoidance, Mean time to resolution (MTTR) and Customer experience metrics
Partner with data and engineering teams to build observability systems (metrics, logging, tracing) to monitor AI and operational performance
Lead cross-org initiatives spanning engineering, product, support, and field teams
Act as the bridge between AI engineering teams and customer engineering delivery
Drive alignment on roadmaps, priorities, and success criteria across stakeholders
Engage directly with AED customers and ACEs to identify unmet needs and high-friction experiences
Incubate and scale AI-first capabilities that reduce toil and improve customer self-service
Champion a culture of experimentation and rapid iteration

Qualifications

Required qualifications

Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred qualifications

Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
6+ years of experience in program management, product management, engineering, or technical operations
Hands-on experience with AI/ML systems, LLMs, or AI-powered products (e.g., copilots, automation tools, RAG systems)
Familiarity with agentic AI concepts such as multi-agent orchestration, prompt design, and AI workflows
Experience driving end-to-end delivery of complex, cross-functional initiatives
Strong understanding of cloud platforms (preferably Azure) and support operations
Experience using data and metrics to drive decisions and measure impact
Experience in support engineering, SRE, or ITSM environments
Knowledge of AI evaluation frameworks, telemetry, and experimentation practices
Experience working with global, distributed engineering and customer-facing teams
Strong executive communication and storytelling skills

#EngOps #EngOpsACES

Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Apply About employer

Report this job