Jobs in the United States

25+ jobs

Added 15 mins ago
Senior Product Quality Manager
NVIDIA Corporation
North District, IL
…their readiness for production stage. Leading and mentoring root cause analysis for issues related to design, manufacturing or customers. Enhance and improve products performance by…
Added 15 mins ago
Senior Hardware System Engineer
NVIDIA Corporation
North District, IL
We are looking for a system engineer to join our Failure Analysis engineering team under the System Product Engineering group in the NVIDIA. As a System Failure Analysis (FA) Engineer, you…
Added 15 mins ago
Senior Product System Engineer
NVIDIA Corporation
North District, IL
Root Cause Analysis and Test Planning: You will perform in-depth root cause analysis by meticulously analyzing failure modes Monitor and control the test yield for all stations
Added 15 mins ago
P
Welding/Brazing Manufacturing Engineer
Philips
Latham, New York, United States, NY
- $95,250 to $152,400 USD / year
…brazing/TIG/MIG process experience is preferred. Your skills also include root cause analysis of production process failures, troubleshooting production equipment issues, process validation…
Added 15 mins ago
Senior Electrical Engineer- Medical Device
Philips
San Diego, California, United States, CA
Lead root cause analysis and resolution of electrical and PCBA-related issues throughout development and sustaining phases, including manufacturing defects and field returns. Collaborate…
Added 15 mins ago
Quality Engineer 1
Philips
Colorado Springs, Colorado, United States, CO
You have experience in Risk Assessment (ISO 14971), Process Failure Mode and Effects Analysis (PFMEA) and Root Cause Analysis.
Added 15 mins ago
Senior Cloud Operations & Security Engineer
Philips
Nashville, Tennessee, United States, TN
Your skills include Microsoft Entra ID, identity and access management, cloud networking, firewall administration, security operations, PowerShell automation, and root cause analysis.
Added 15 mins ago
Manufacturing Test Engineer
Philips
Reedsville, Pennsylvania, United States, PA
Lead root cause investigations, implement corrective actions, and drive continuous improvement initiatives through production data analysis.
Added 15 mins ago
Software Design Quality Engineer
Philips
Bedford, Massachusetts, United States, MA
You have proven experience in Root Cause Analysis, Software V&V, identifying/ supporting processes and design quality tools for use in tracking/preventing software defects, design…
Added 16 mins ago
P
Electromagnetics R&D Engineer
Philips
Latham, New York, United States, NY
- $102,000 to $163,000 USD / year
Diagnoses and resolves complex technical challenges through root cause analysis and experimental process to prevent production disruptions. Apply advanced problem-solving methods.
Added 16 mins ago
Systems Test Engineer - Medical Device (San Diego, CA)
Philips
San Diego, California, United States, CA
Strong analytical, troubleshooting, communication, and root cause analysis skills, with experience collaborating across global, cross-functional teams, suppliers, and contract…
Added 16 mins ago
Senior Design Quality Engineer
Philips
Bedford, Massachusetts, United States, MA
Conducts thorough assessments of product and system designs, reviews performance data, and performs root cause analysis to identify and address quality deficiencies, ensuring the highest…
Added 16 mins ago
P
Principal Quality Assurance Engineer
Philips
Gainesville, Florida, United States, FL
- $120,000 to $170,400 USD / year
…and system designs, reviews performance data, and performs root cause analysis to identify and address quality deficiencies, ensuring the highest standards of design…
Added 16 mins ago
P
Technical Support Engineer (New England)
Philips
United States of America - Remote Based, United States
- $35 to $57 USD / hour
Your skills include strong on-premises IT, root cause analysis, product installation, product repair and maintenance, and monitoring service performance through key performance indicators…
Added 16 mins ago
Software Design Quality Engineer
Philips
Bedford, Massachusetts, United States, MA
You have proven experience in Root Cause Analysis, Software V&V, identifying/ supporting processes and design quality tools for use in tracking/preventing software defects, design…
Added 16 mins ago
Senior Quality Systems Engineer
Philips
Bedford, Massachusetts, United States, MA
Leads cross-functional problem-solving sessions to address significant QMS issues, utilizing structured methodologies like root cause analysis and driving the implementation of solutions.
Added 17 mins ago
Senior NPI Hardware Quality Engineer
NVIDIA Corporation
North District, IL
Drive proactive quality activities such as Inquiry, Root Cause Analysis (RCA), and implement effective Corrective and Preventive Actions (CAPA).
Added 17 mins ago
System Product Engineer
NVIDIA Corporation
North District, IL
Develop and maintain hardware debug infrastructures, tools, and methodologies to support efficient root cause analysis.
Added 17 mins ago
Senior Hardware Quality Engineer
NVIDIA Corporation
North District, IL
Drive proactive quality activities such as Inquiry, Root Cause Analysis (RCA), and implement effective Corrective and Preventive Actions (CAPA).
Added 21 mins ago
Senior Site Reliability Engineering - Storage
NVIDIA Corporation
North District, IL
Participate in on‑call and incident response, lead troubleshooting of complex storage and performance issues, and drive root cause analysis and preventive actions.
Added 21 mins ago
DPU Performance Validation Engineer
NVIDIA Corporation
North District, IL
We are hiring a skilled DPU Performance Validation Engineer for our DPU product lines. This includes chip architecture performance characterization, debug, and validation across single-die…
Added 21 mins ago
Senior IC Failure Analysis Engineer
NVIDIA Corporation
North District, IL
NVIDIA networking IC product engineering team is looking for a talented engineer to join our growing failure analysis team and support various activities of IC failures investigations in…
Added 24 mins ago
Senior Engineering Vendor Manager
NVIDIA Corporation
North District, IL
Strong background in process quality methodologies. Experience with yield analysis, data interpretation, driving root cause analysis for technical issues and driving corrective actions…
Added 24 mins ago
Senior Board Design Hardware Engineer
NVIDIA Corporation
North District, IL
Strong hands-on laboratory skills, including board bring-up, system integration, validation, debugging, and root-cause analysis.
Added 24 mins ago
Senior Hardware Technical Lead, Interconnect Systems
NVIDIA Corporation
North District, IL
Perform hands-on electrical and optical debug, failure analysis, and failure segmentation using advanced lab equipment (oscilloscopes, spectrum analyzers, OPMs, BER testers, source meters);…

Senior Azure Advanced Cloud Engineer

Microsoft · WA, United States · GA, United States · TX, United States · NC, United States · VA, United States · CA, United States · Redmond, WA, United States · Atlanta, GA, United States · Dallas, TX, United States · Charlotte, NC, United States · Reston, VA, United States · Mountain View, CA, United States · Redmond, United States · Atlanta, United States · Dallas, United States · Charlotte, United States · Reston, United States · Mountain View, United States · $119,800 to $261,000 USD / year

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Microsoft

Senior Azure Advanced Cloud Engineer

WA, United States
GA, United States
TX, United States
NC, United States
VA, United States
CA, United States
Redmond, WA, United States
Atlanta, GA, United States
Dallas, TX, United States
Charlotte, NC, United States
Reston, VA, United States
Mountain View, CA, United States
Redmond, United States
Atlanta, United States
Dallas, United States
Charlotte, United States
Reston, United States
Mountain View, United States

$119,800 to $261,000 USD / year

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Job details

Pay: $119,800 to $261,000 USD / year
Apply by: Apr 28, 2027
Posting language: English
Posted: Oct 30, 2026

Original job description

Overview

Our customers depend on Azure to run critical parts of their businesses, and the Engineering Operations (EngOps) team is committed to delivering the quality, reliability, and support experiences that turn customers of Microsoft Cloud into fans. The Advanced Cloud Engineering & Supportability (ACES) Strategic team is a global EngOps organization focused on Microsoft’s strategic Azure customers. We are customer-obsessed engineers who lead mission-critical engagements across incident management, problem management, service improvement, and customer advocacy. We also turn lessons from individual customer engagements into scalable improvements across Azure. As a Senior Advanced Cloud Engineer, you will serve as the primary engineering contact accountable for your customer’s Azure support experience. You will lead the resolution of critical and complex technical issues, support customer’s key Azure initiatives, and represent the customer’s voice within Microsoft. You will partner closely with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, Product Groups, and other engineering teams. If you are passionate about solving complex technical problems, improving customer experience, and driving innovation at scale, we would like to hear from you. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Technically Oriented

Track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents.
Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag trends/patterns of issues in the products or products misuse across customers. Develop and share insights and best practices with customers.
Recommend and help develop training/readiness modules (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks). Acts as a mentor, shares knowledge, and contributes to the content and readiness strategy for the team. Customer Solution Lifecycle Management
Serve as a connecting point between the product team and customers throughout the engagement lifecycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure.
Handle complex escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise.
Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management
Act as voice of customers and synthesize product feedback from strategic customers to provide input on business plans developed by the product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features.
Partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues.
Collaborate with stakeholders to deliver solutions to strategic customers and develop mechanisms that improve customer health and reduce the turnover time.

Qualifications

Required Qualifications:

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

4+ years of demonstrated experience supporting and troubleshooting enterprise level, mission-critical applications and infrastructure resolving complex issues/situations and driving technical resolution across cross-functional organizations.
Hands-on expertise in two or more Azure or equivalent technology areas, such as Compute, Storage, Networking, Kubernetes, SQL Database, Cosmos DB, PostgreSQL, Databricks, Azure Data Factory, App Service, Azure Functions, Redis Cache, and other Azure services.
2+ years of customer-facing experience, with demonstrated ability to prioritize, advocate for, and communicate customer needs to stakeholders.
2+ years of Experience with being on-call and driving mitigation for mission critical incidents.
Strong communication and customer-engagement skills, including the ability to build trust, communicate complex technical issues to varied audiences, and lead recurring customer business reviews.

#MCAPSCore #CCS

Customer Experience Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

ACES
Microsoft Azure
Technical support
Troubleshooting
Coaching
Content creation
Quality assurance
Communicate with customers
Root cause analysis
Customer service
Negotiate with stakeholders
Computer science
Computer technology
Data analysis
Artificial intelligence
Customer experience
Kubernetes
SQL
PostgreSQL
Databricks
Microsoft Azure Data Factory
Redis
Communication skills

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