Jobs in the United States

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Management Consultant - Data Engineer
IBM
Tulsa, OK
As a Data Engineer specializing in Data Platforms-Databricks, you will play a critical role in building and enhancing the Databricks platform for client's Data and AI use cases. This…
Added just now
TB
Mid-Level Supplier Quality Engineer
The Boeing Company
Oklahoma City, OK
- $93,500 to $144,900 USD / year
Boeing is seeking a Mid-Level Supplier Quality Engineer to work in Boeing Global Services located in Oklahoma City, Oklahoma or Philadelphia, Pennsylvania . This Quality Engineer will…
Added 38 mins ago
ICBM-S - Principal Systems Engineer - Data Analyst
Northrop Grumman
Clearfield, UT
…to support project performance metrics, risk management, and process improvement initiatives, and to ensure compliance with government regulations and contract…
Added 38 mins ago
Maintenance Leader
DANONE NORTH AMERICA PUBLIC BENEFIT CORPORATION
WEST JORDAN, UT
…Trio consists of 3 roles: Line Leader, Maintenance Leader and Process Engineer. The role of the Maintenance Leader is to champion equipment reliability and performance for the assigned line…
Added 38 mins ago
Sr. Quality Engineer - Business Team
PARKER-HANNIFIN CORPORATION
OGDEN, UT
Added 39 mins ago
Senior Electrical Commissioning Engineer/Authority | Chicago
IMEG CONSULTANTS CORP.
SALT LAKE CITY, UT
Added 39 mins ago
Sr. Project and Continuous Improvement Engineer
HEXCEL CORPORATION
SALT LAKE CITY, UT
With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advanced composite materials,…
Added 46 mins ago
Senior Business Analyst
Steampunk
Remote, United States
…of Salesforce systems. You’ll provide expertise in business process design and improvement, system analysis, and the transformation of business needs into technical marvels. In this role,…
Added 46 mins ago
QA Tester
Steampunk
Remote, United States
Engineer and implement solutions and provide recommendations for continuous improvement for the services provided
Added 46 mins ago
DevSecOps Engineer
Steampunk
McLean, VA
Engineer and implement solutions and provide recommendations for continuous improvement for the services provided
Added 46 mins ago
Senior Tester
Steampunk
Remote, United States
Engineer and implement solutions and provide recommendations for continuous improvement for the services provided
Added 46 mins ago
Automation Test Engineer
Steampunk
Remote, United States
Engineer and implement solutions and provide recommendations for continuous improvement for the services provided
Added 46 mins ago
Test Engineer
Steampunk
Remote, United States
Engineer and implement solutions and provide recommendations for continuous improvement for the services provided
Added 46 mins ago
DevSecOps Engineer (Pipeline)
Steampunk
Remote, United States
As a DevSecOps Engineer, you will work with our growing DevSecOps practice delivering features to support cloud and application development. We are looking for candidates with 3-5 years…
Added 46 mins ago
Test Engineer
Steampunk
Remote, United States
Engineer and implement solutions and provide recommendations for continuous improvement for the services provided
Added 46 mins ago
Integration Engineer
Steampunk
Remote, United States
Engineer and implement solutions and provide recommendations for continuous improvement for the services provided
Added 46 mins ago
Integration Engineer
Steampunk
Remote, United States
Engineer and implement solutions and provide recommendations for continuous improvement for the services provided
Added 46 mins ago
Senior Integration Engineer
Steampunk
Remote, United States
Engineer and implement solutions and provide recommendations for continuous improvement for the services provided
Added 46 mins ago
Senior Tester
Steampunk
Remote, United States
Engineer and implement solutions and provide recommendations for continuous improvement for the services provided
Added 46 mins ago
DevSecOps Engineer
Steampunk
McLean, VA
Engineer and implement solutions and provide recommendations for continuous improvement for the services provided
Added 46 mins ago
Integration Engineering Architect
Steampunk
Remote, United States
Engineer and implement solutions and provide recommendations for continuous improvement for the services provided
Added 46 mins ago
Software Engineer
Steampunk
Remote, United States
Engineer and implement solutions and provide recommendations for continuous improvement for the services provided
Added 46 mins ago
Integration Engineering Architect
Steampunk
Remote, United States
Engineer and implement solutions and provide recommendations for continuous improvement for the services provided
Added 1 hour ago
C
Technical Support Engineer
Carrier
Kennesaw, GA
- $79,000 to $158,000 USD / year
We are seeking a Technical Support Engineer to provide advanced technical support for Automated Logic products and systems. In this role, you will support the Automated Logic dealer network…
Added 1 hour ago
Senior Scientific Software Engineer - Autoresearch
QuEra Computing, Inc.
Boston, MA
QuEra Computing is hiring a Senior Scientific Software Engineer to build systems that automate theoretical and computational research in quantum computing.

Senior Azure Advanced Cloud Engineer

Microsoft · WA, United States · GA, United States · TX, United States · NC, United States · VA, United States · CA, United States · Redmond, WA, United States · Atlanta, GA, United States · Dallas, TX, United States · Charlotte, NC, United States · Reston, VA, United States · Mountain View, CA, United States · Redmond, United States · Atlanta, United States · Dallas, United States · Charlotte, United States · Reston, United States · Mountain View, United States · $119,800 to $261,000 USD / year

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Microsoft

Senior Azure Advanced Cloud Engineer

WA, United States
GA, United States
TX, United States
NC, United States
VA, United States
CA, United States
Redmond, WA, United States
Atlanta, GA, United States
Dallas, TX, United States
Charlotte, NC, United States
Reston, VA, United States
Mountain View, CA, United States
Redmond, United States
Atlanta, United States
Dallas, United States
Charlotte, United States
Reston, United States
Mountain View, United States

$119,800 to $261,000 USD / year

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Job details

Pay: $119,800 to $261,000 USD / year
Apply by: Apr 28, 2027
Posting language: English
Posted: Oct 30, 2026

Original job description

Overview

Our customers depend on Azure to run critical parts of their businesses, and the Engineering Operations (EngOps) team is committed to delivering the quality, reliability, and support experiences that turn customers of Microsoft Cloud into fans. The Advanced Cloud Engineering & Supportability (ACES) Strategic team is a global EngOps organization focused on Microsoft’s strategic Azure customers. We are customer-obsessed engineers who lead mission-critical engagements across incident management, problem management, service improvement, and customer advocacy. We also turn lessons from individual customer engagements into scalable improvements across Azure. As a Senior Advanced Cloud Engineer, you will serve as the primary engineering contact accountable for your customer’s Azure support experience. You will lead the resolution of critical and complex technical issues, support customer’s key Azure initiatives, and represent the customer’s voice within Microsoft. You will partner closely with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, Product Groups, and other engineering teams. If you are passionate about solving complex technical problems, improving customer experience, and driving innovation at scale, we would like to hear from you. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Technically Oriented

Track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents.
Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag trends/patterns of issues in the products or products misuse across customers. Develop and share insights and best practices with customers.
Recommend and help develop training/readiness modules (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks). Acts as a mentor, shares knowledge, and contributes to the content and readiness strategy for the team. Customer Solution Lifecycle Management
Serve as a connecting point between the product team and customers throughout the engagement lifecycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure.
Handle complex escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise.
Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management
Act as voice of customers and synthesize product feedback from strategic customers to provide input on business plans developed by the product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features.
Partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues.
Collaborate with stakeholders to deliver solutions to strategic customers and develop mechanisms that improve customer health and reduce the turnover time.

Qualifications

Required Qualifications:

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

4+ years of demonstrated experience supporting and troubleshooting enterprise level, mission-critical applications and infrastructure resolving complex issues/situations and driving technical resolution across cross-functional organizations.
Hands-on expertise in two or more Azure or equivalent technology areas, such as Compute, Storage, Networking, Kubernetes, SQL Database, Cosmos DB, PostgreSQL, Databricks, Azure Data Factory, App Service, Azure Functions, Redis Cache, and other Azure services.
2+ years of customer-facing experience, with demonstrated ability to prioritize, advocate for, and communicate customer needs to stakeholders.
2+ years of Experience with being on-call and driving mitigation for mission critical incidents.
Strong communication and customer-engagement skills, including the ability to build trust, communicate complex technical issues to varied audiences, and lead recurring customer business reviews.

#MCAPSCore #CCS

Customer Experience Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

ACES
Microsoft Azure
Technical support
Troubleshooting
Coaching
Content creation
Quality assurance
Communicate with customers
Root cause analysis
Customer service
Negotiate with stakeholders
Computer science
Computer technology
Data analysis
Artificial intelligence
Customer experience
Kubernetes
SQL
PostgreSQL
Databricks
Microsoft Azure Data Factory
Redis
Communication skills

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