Jobs in the United States

25+ jobs

Added 8 mins ago
Mechanical Commissioning Engineer I
Bureau Vertias North America
VA
…position is also responsible for participating in the MEP design process, witnessing and/or performing the static and dynamic testing of mechanical, electrical, and controls systems, and…
Added 8 mins ago
Electrical Commissioning Engineer I
Bureau Vertias North America
VA
…position is also responsible for participating in the MEP design process, witnessing and/or performing the static and dynamic testing of mechanical, electrical, and controls systems, and…
Added 8 mins ago
Principal Cyber Security Analyst
Applied Research Associates, Inc.
Fort Belvoir, VA
…Subject Matter Expert (SME) for cyber development efforts. This engineer has a strong understanding of the requirements capture process and the full lifecycle of technical cyber development…
Added 8 mins ago
Installation Engineer, FSE
CompQsoft, Inc.
Leesburg, VA
…Control: Adhere to the CNIC Enterprise Change Request (CR) process for all software updates, access controls, and hardware replacements. - Documentation Standards: Develop 90% Drawings and…
Added 8 mins ago
Associate Engineer/ Engineer- Inverter Based Resources Quality Assurance (Glen Allen, VA)
Dominion Energy
GLEN ALLEN, VA
There are two positions available that may be filled at either the Associate Engineer (entry level) or Engineer level (2+ years), commensurate with the successful candidate’s experience,…
Added 8 mins ago
Engineer Supplier Quality 2/3
Northrop Grumman
Dulles, VA
Northrop Grumman’s Space Sector is seeking a Engineer Supplier Quality – Level 2 or Level 3 to join our team in Dulles, VA. This position is 100% onsite and cannot accommodate telecommute…
Added 9 mins ago
Healthcare Engineer
Veterans Affairs, Veterans Health Administration
Salem, VA
Added 9 mins ago
Healthcare Engineer
Veterans Affairs, Veterans Health Administration
Salem, VA
Added 9 mins ago
ServiceNow Developer Technical Transformation Consultant (TS SCI w/ polygraph Required)
Deloitte
Rosslyn, VA
Serving as a process engineer, technology implementer, solution developer, and client advisor across the engagement
Added 9 mins ago
ENGINEER SYSTEMS 2
Huntington Ingalls Industries
Newport News, VA
Added 9 mins ago
PROJECT MANAGEMENT ANALYST 3
Huntington Ingalls Industries
Newport News, VA
…will model future workload scenarios to assess whether current engineer/designer staffing can meet projected demand, and will present findings and staffing justification to SUBE leadership.…
Added 9 mins ago
ENGINEER SYSTEMS TEST 3
Huntington Ingalls Industries
Newport News, VA
This position will serve as a Test and Field Engineer for CVN Elevator Test Group. The primary function of this job is to verify that the final assembled system meets operational…
Added 9 mins ago
ENGINEER MECHANICAL 4
Huntington Ingalls Industries
Newport News, VA
Added 9 mins ago
Digital Systems Engineer
Leidos
Reston, VA
Leidos Defense Systems is seeking a skilled Digital Systems Engineer who loves collaboration and being a part of something big, to join our team. As a Leidos Digital Systems Engineer, you…
Added 9 mins ago
Full-Stack Engineer 4 (Python, Java, AWS)
Capital One
McLean, VA
McLean, VA: $197,300 - $225,100 for Full-stack Engineer 4
Added 9 mins ago
Field Engineer
Hoar Construction
McLean, VA
The Field Engineer is responsible to help facilitate project delivery and administrative requirements related to planning, management and communication through effective day-to-day…
Added 9 mins ago
GENERAL ENGINEER
HQ USAF and Support Elements
Arlington, VA
Summary The primary purpose of this position is to serve as the Senior Strategic Basing Engineer providing policy, oversight and engineering/operational expertise for Strategic Basing…
Added 9 mins ago
Digital Systems Engineer
Leidos
Arlington, VA
Leidos Defense Systems is seeking a skilled Digital Systems Engineer who loves collaboration and being a part of something big, to join our team. As a Leidos Digital Systems Engineer, you…
Added 9 mins ago
Full-stack Engineer 4, Tech College Engineering
Capital One
Richmond, VA · McLean, VA
McLean, VA: $197,300 - $225,100 for Full-stack Engineer 4
Added 10 mins ago
SENIOR MODEL BASED SYSTEMS ENGINEER
HII
Newport News, VA
E92 Model Based Engineering (MBe) team, is seeking an experienced and highly motivated Model-Based Engineer to join our innovative team and support our efforts to revolutionize how we…
Added 10 mins ago
ENGINEER NUCLEAR 4
HII
Newport News, VA
Added 10 mins ago
ENGINEER 1
HII
Newport News, VA
Added 10 mins ago
ENGINEER NUCLEAR 3
HII
Newport News, VA
Added 10 mins ago
MODEL BASED SYSTEMS ENGINEER 3 /ENGINEER SYSTEMS 3
HII
Newport News, VA
Newport News Shipbuilding (NNS) is seeking a skilled and experienced Systems Engineer to lead the development and implementation of Model Based Systems Engineering (MBSE) on the SSNX…
Added 10 mins ago
ENGINEER PLANNING ANALYST 3
HII
Newport News, VA

Senior Azure Advanced Cloud Engineer

Microsoft · WA, United States · GA, United States · TX, United States · NC, United States · VA, United States · CA, United States · Redmond, WA, United States · Atlanta, GA, United States · Dallas, TX, United States · Charlotte, NC, United States · Reston, VA, United States · Mountain View, CA, United States · Redmond, United States · Atlanta, United States · Dallas, United States · Charlotte, United States · Reston, United States · Mountain View, United States · $119,800 to $261,000 USD / year

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Microsoft

Senior Azure Advanced Cloud Engineer

WA, United States
GA, United States
TX, United States
NC, United States
VA, United States
CA, United States
Redmond, WA, United States
Atlanta, GA, United States
Dallas, TX, United States
Charlotte, NC, United States
Reston, VA, United States
Mountain View, CA, United States
Redmond, United States
Atlanta, United States
Dallas, United States
Charlotte, United States
Reston, United States
Mountain View, United States

$119,800 to $261,000 USD / year

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Job details

Pay: $119,800 to $261,000 USD / year
Apply by: Apr 28, 2027
Posting language: English
Posted: Oct 30, 2026

Original job description

Overview

Our customers depend on Azure to run critical parts of their businesses, and the Engineering Operations (EngOps) team is committed to delivering the quality, reliability, and support experiences that turn customers of Microsoft Cloud into fans. The Advanced Cloud Engineering & Supportability (ACES) Strategic team is a global EngOps organization focused on Microsoft’s strategic Azure customers. We are customer-obsessed engineers who lead mission-critical engagements across incident management, problem management, service improvement, and customer advocacy. We also turn lessons from individual customer engagements into scalable improvements across Azure. As a Senior Advanced Cloud Engineer, you will serve as the primary engineering contact accountable for your customer’s Azure support experience. You will lead the resolution of critical and complex technical issues, support customer’s key Azure initiatives, and represent the customer’s voice within Microsoft. You will partner closely with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, Product Groups, and other engineering teams. If you are passionate about solving complex technical problems, improving customer experience, and driving innovation at scale, we would like to hear from you. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Technically Oriented

Track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents.
Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag trends/patterns of issues in the products or products misuse across customers. Develop and share insights and best practices with customers.
Recommend and help develop training/readiness modules (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks). Acts as a mentor, shares knowledge, and contributes to the content and readiness strategy for the team. Customer Solution Lifecycle Management
Serve as a connecting point between the product team and customers throughout the engagement lifecycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure.
Handle complex escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise.
Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management
Act as voice of customers and synthesize product feedback from strategic customers to provide input on business plans developed by the product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features.
Partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues.
Collaborate with stakeholders to deliver solutions to strategic customers and develop mechanisms that improve customer health and reduce the turnover time.

Qualifications

Required Qualifications:

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

4+ years of demonstrated experience supporting and troubleshooting enterprise level, mission-critical applications and infrastructure resolving complex issues/situations and driving technical resolution across cross-functional organizations.
Hands-on expertise in two or more Azure or equivalent technology areas, such as Compute, Storage, Networking, Kubernetes, SQL Database, Cosmos DB, PostgreSQL, Databricks, Azure Data Factory, App Service, Azure Functions, Redis Cache, and other Azure services.
2+ years of customer-facing experience, with demonstrated ability to prioritize, advocate for, and communicate customer needs to stakeholders.
2+ years of Experience with being on-call and driving mitigation for mission critical incidents.
Strong communication and customer-engagement skills, including the ability to build trust, communicate complex technical issues to varied audiences, and lead recurring customer business reviews.

#MCAPSCore #CCS

Customer Experience Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

ACES
Microsoft Azure
Technical support
Troubleshooting
Coaching
Content creation
Quality assurance
Communicate with customers
Root cause analysis
Customer service
Negotiate with stakeholders
Computer science
Computer technology
Data analysis
Artificial intelligence
Customer experience
Kubernetes
SQL
PostgreSQL
Databricks
Microsoft Azure Data Factory
Redis
Communication skills

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