Jobs in the United States

25+ jobs

Added 10 mins ago
Microsoft 365 Engineer
University Hospitals Career Section
Cleveland, OH · Shaker_Heights, OH
…issues. Assists in the development and strategy of the server infrastructure through system monitoring, maintenance, and system…
Added 20 mins ago
DG
Structural Engineer
DH Glabe & Associates
Denver, CO
- $75,000 to $110,000 USD / year
DH Glabe & Associates (www.dhglabe.com) is looking for a well-qualified structural engineer who is interested in becoming the newest member of our team. This person will work remotely at an…
Added 34 mins ago
Launch Operations Engineer (All levels)
Blue Origin Personnel, LLC
Space Coast, FL
As a Launch Operations Engineer, you will lead the design and implementation of efficient manufacturing and launch systems, ensuring stringent quality control throughout production and…
Added 48 mins ago
C
Business Operations Lead
Coast
NY
- $160,000 to $200,000 USD / year
Coast is re-imagining the trillion-dollar U.S. B2B card payments infrastructure, with a focus on the country’s 500,000 commercial fleets, 40 million commercial vehicles, and many millions…
Added 48 mins ago
C
Business Operations Associate
Coast
NY
- $85,000 to $110,000 USD / year
Coast is re-imagining the trillion-dollar U.S. B2B card payments infrastructure, with a focus on the country’s 500,000 commercial fleets, 40 million commercial vehicles, and many millions…
Added 1 hour ago
AE
Campus Graduate Masters Summer Internship Program - 2027 AI Engineer, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $24.05 to $63 USD / hour
…for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also…
Added 1 hour ago
AE
Campus Graduate Masters Summer Internship Program - 2027 Software Engineer, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $24.05 to $63 USD / hour
…for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also…
Added 1 hour ago
AE
Campus Undergraduate Full-Time Engineer - 2027 AI Engineer I, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $78,000 to $124,750 USD / year
- Full-time
…for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also…
Added 1 hour ago
Application Engineer - DevOps & Engineering Tools
RTX Corporation
phoenix, AZ
We are seeking an experienced Application Engineer - DevOps & Engineering Tools to join our agile team! In this role you will deploy, administer, and support new and existing…
Added 1 hour ago
Senior PostgreSQL Database Engineer
Valiant Solutions, LLC
St. Louis, MO
Valiant Solutions is seeking a Senior PostgreSQL Database Engineer to join our rapidly growing, innovative team!
Added 1 hour ago
A
Signals Discipline Lead
AECOM
Pittsburgh, PA
- $160,000 to $200,000 USD / year
…helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the worldâs most complex challenges and build legacies for…
Added 1 hour ago
Principal SecOps & Observability Engineer (Clearance Secret or Top Secret)
Hewlett Packard Enterprise
Ft. Collins, CO · Montgomery, AL · Spring, TX · Oklahoma City, OK · All, MD · All, FL
Integrate infrastructure and application monitoring, event management, and AIOps signals for end-to-end health and performance visibility.
Added 2 hours ago
Senior VDI Engineer
Valiant Solutions, LLC
St. Louis, MO
Valiant Solutions is seeking a Senior VDI Engineer to join our rapidly growing, innovative team!
Added 2 hours ago
VTOC Operations Engineer
Valiant Solutions, LLC
St. Louis, MO
Valiant Solutions is seeking a VTOC Operations Engineer to join our rapidly growing, innovative team!
Added 2 hours ago
HPC Infrastructure & Cluster Engineer
Valiant Solutions, LLC
Springfield, VA, VA
Valiant Solutions is seeking an HPC Infrastructure & Cluster Engineer to join our rapidly growing and innovative team!
Added 2 hours ago
Citrix Software Virtualization Engineer
Valiant Solutions, LLC
Springfield, VA · St. Louis, MO
Valiant Solutions is seeking a Citrix Software Virtualization Engineer to join our rapidly growing and innovative team!
Added 2 hours ago
Ports & Marine Delivery Leader - West Coast
Arcadis
Los Angeles
Arcadis is seeking a Ports & Marine Delivery Leader to lead our design capabilities for port infrastructure, enabling the delivery of complex structural, civil, and marine scopes nationally…
Added 2 hours ago
Ports & Marine Delivery Leader - Mid-Atlantic/Northeast
Arcadis
Philadelphia
Arcadis is seeking a Ports & Marine Delivery Leader to lead our design capabilities for port infrastructure, enabling the delivery of complex structural, civil, and marine scopes nationally…
Added 2 hours ago
Solutions Engineer
Baselayer
NY
…real, who's behind them, and whether they're a risk, runs on infrastructure from the 1980s. We're rebuilding that layer from…
Added 2 hours ago
Senior Software Engineer, Identity Graph
Baselayer
San Francisco, CA
…real, who's behind them, and whether they're a risk, runs on infrastructure from the 1980s. We're rebuilding that layer from…
Added 2 hours ago
Senior Engineer, Agentic Identity
Baselayer
San Francisco, CA
…real, who's behind them, and whether they're a risk, runs on infrastructure from the 1980s. We're rebuilding that layer from…
Added 2 hours ago
Network Engineer
Valiant Solutions, LLC
Lorton, VA
The Network Engineer will support an Intelligence Community Customer in Lorton, VA. As a Network Engineer, you will play a crucial role in designing, implementing, and maintaining the…
Added 2 hours ago
Lead Firewall Engineer
Valiant Solutions, LLC
Springfield, VA, VA
Valiant Solutions is seeking a Lead Firewall Engineer to join our rapidly growing and innovative team!
Added 2 hours ago
Endpoint Security Engineer
Valiant Solutions, LLC
Springfield, VA, VA · St. Louis, MO
Valiant Solutions is seeking an Endpoint Security Engineer to join our rapidly growing and innovative team!
Added 2 hours ago
Cybersecurity Implementation Engineer
Valiant Solutions, LLC
Springfield, VA, VA
Valiant Solutions is seeking a Cybersecurity Implementation Engineer to join our rapidly growing and innovative team!

Senior Azure Advanced Cloud Engineer

Microsoft · WA, United States · GA, United States · TX, United States · NC, United States · VA, United States · CA, United States · Redmond, WA, United States · Atlanta, GA, United States · Dallas, TX, United States · Charlotte, NC, United States · Reston, VA, United States · Mountain View, CA, United States · Redmond, United States · Atlanta, United States · Dallas, United States · Charlotte, United States · Reston, United States · Mountain View, United States · $119,800 to $261,000 USD / year

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Microsoft

Senior Azure Advanced Cloud Engineer

WA, United States
GA, United States
TX, United States
NC, United States
VA, United States
CA, United States
Redmond, WA, United States
Atlanta, GA, United States
Dallas, TX, United States
Charlotte, NC, United States
Reston, VA, United States
Mountain View, CA, United States
Redmond, United States
Atlanta, United States
Dallas, United States
Charlotte, United States
Reston, United States
Mountain View, United States

$119,800 to $261,000 USD / year

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Job details

Pay: $119,800 to $261,000 USD / year
Apply by: Apr 28, 2027
Posting language: English
Posted: Oct 30, 2026

Original job description

Overview

Our customers depend on Azure to run critical parts of their businesses, and the Engineering Operations (EngOps) team is committed to delivering the quality, reliability, and support experiences that turn customers of Microsoft Cloud into fans. The Advanced Cloud Engineering & Supportability (ACES) Strategic team is a global EngOps organization focused on Microsoft’s strategic Azure customers. We are customer-obsessed engineers who lead mission-critical engagements across incident management, problem management, service improvement, and customer advocacy. We also turn lessons from individual customer engagements into scalable improvements across Azure. As a Senior Advanced Cloud Engineer, you will serve as the primary engineering contact accountable for your customer’s Azure support experience. You will lead the resolution of critical and complex technical issues, support customer’s key Azure initiatives, and represent the customer’s voice within Microsoft. You will partner closely with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, Product Groups, and other engineering teams. If you are passionate about solving complex technical problems, improving customer experience, and driving innovation at scale, we would like to hear from you. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Technically Oriented

Track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents.
Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag trends/patterns of issues in the products or products misuse across customers. Develop and share insights and best practices with customers.
Recommend and help develop training/readiness modules (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks). Acts as a mentor, shares knowledge, and contributes to the content and readiness strategy for the team. Customer Solution Lifecycle Management
Serve as a connecting point between the product team and customers throughout the engagement lifecycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure.
Handle complex escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise.
Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management
Act as voice of customers and synthesize product feedback from strategic customers to provide input on business plans developed by the product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features.
Partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues.
Collaborate with stakeholders to deliver solutions to strategic customers and develop mechanisms that improve customer health and reduce the turnover time.

Qualifications

Required Qualifications:

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

4+ years of demonstrated experience supporting and troubleshooting enterprise level, mission-critical applications and infrastructure resolving complex issues/situations and driving technical resolution across cross-functional organizations.
Hands-on expertise in two or more Azure or equivalent technology areas, such as Compute, Storage, Networking, Kubernetes, SQL Database, Cosmos DB, PostgreSQL, Databricks, Azure Data Factory, App Service, Azure Functions, Redis Cache, and other Azure services.
2+ years of customer-facing experience, with demonstrated ability to prioritize, advocate for, and communicate customer needs to stakeholders.
2+ years of Experience with being on-call and driving mitigation for mission critical incidents.
Strong communication and customer-engagement skills, including the ability to build trust, communicate complex technical issues to varied audiences, and lead recurring customer business reviews.

#MCAPSCore #CCS

Customer Experience Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

ACES
Microsoft Azure
Technical support
Troubleshooting
Coaching
Content creation
Quality assurance
Communicate with customers
Root cause analysis
Customer service
Negotiate with stakeholders
Computer science
Computer technology
Data analysis
Artificial intelligence
Customer experience
Kubernetes
SQL
PostgreSQL
Databricks
Microsoft Azure Data Factory
Redis
Communication skills

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