Jobs in the United States

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Senior Azure Infrastructure Engineer
Jobgether
Remote, United States
…steps. Our partner is looking for a Senior Azure Infrastructure Engineer based in United States…
Added 5 mins ago
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Signals Discipline Lead
AECOM
Pittsburgh, PA
- $160,000 to $200,000 USD / year
…preparing design drawings, technical specifications, and performing field investigations under the guidance of senior engineering staff or project…
Added 14 mins ago
Principal SecOps & Observability Engineer (Clearance Secret or Top Secret)
Hewlett Packard Enterprise
Ft. Collins, CO · Montgomery, AL · Spring, TX · Oklahoma City, OK · All, MD · All, FL
History of innovation with multiple patents or deployed solutions in the field of software design.
Added 23 mins ago
VTOC Operations Engineer
Valiant Solutions, LLC
St. Louis, MO
Valiant Solutions is seeking a VTOC Operations Engineer to join our rapidly growing, innovative team!
Added 23 mins ago
IEC Engineer
Valiant Solutions, LLC
Springfield, VA, VA
Valiant Solutions is seeking an IEC Engineer to join our rapidly growing and innovative team!
Added 24 mins ago
Forward Deployed Engineer
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- Forward Deployed DNA: You've worked as a forward deployed engineer, deployment strategist, solutions engineer, or similar, and have a track record of owning customer outcomes in the field.
Added 53 mins ago
Network Engineer
Valiant Solutions, LLC
Lorton, VA
Valiant Solutions is seeking a Network Engineer to join our rapidly growing and innovative team!
Added 53 mins ago
Lead Firewall Engineer
Valiant Solutions, LLC
Springfield, VA, VA
Valiant Solutions is seeking a Lead Firewall Engineer to join our rapidly growing and innovative team!
Added 53 mins ago
Endpoint Security Engineer
Valiant Solutions, LLC
Springfield, VA, VA · St. Louis, MO
Valiant Solutions is seeking an Endpoint Security Engineer to join our rapidly growing and innovative team!
Added 53 mins ago
Cybersecurity Implementation Engineer
Valiant Solutions, LLC
Springfield, VA, VA
Valiant Solutions is seeking a Cybersecurity Implementation Engineer to join our rapidly growing and innovative team!
Added 53 mins ago
Cyber Data Analysis Engineer
Valiant Solutions, LLC
Springfield, VA
Valiant Solutions is seeking a Cyber Data Analysis Engineer to join our rapidly growing and innovative team!
Added 56 mins ago
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Applied AI Engineer (Forward Deployed) [NYC or SF]
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New York City, NY
- $200,000 to $260,000 USD / year
As a Senior Applied AI Engineer, you own an entire customer use case, not a ticket or a slice of one. You take a deployment from brief to production. You make the architecture calls inside…
Added 57 mins ago
Senior Tooling Engineer
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Added 1 hour ago
Associate Environmental Compliance and Sustainability Engineer - NH, MA
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As an Associate Environmental Compliance & Sustainability Engineer, you will join a small, global team and learn from experienced engineers while contributing to real work from day one. The…
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Software Systems Engineer - GitHub Enterprise
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- $105,050 to $161,800 USD / year
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Electrical Design Engineer III
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Senior Electrical Design Engineer
Omaha Public Power District
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As a Senior Electrical Design Engineer, you will provide technical leadership for major capital projects and strategic generation fleet modernization initiatives. This role serves as a…
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Software Development Engineer
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Dallas, TX
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Systems Test Engineer II
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…Artificial Intelligence (AI) development and applications. The engineer plays a key role in validating complex integrated systems before release, helping identify product issues that could…
Added 1 hour ago
Associate Human Factors Engineer/Human Factors Engineer
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Melbourne
Northrop Grumman Aeronautics Systems has an opening for a Human Factors Engineer to join our team of qualified, diverse individuals. This position is located in Melbourne, Florida.
Added 1 hour ago
Sr. Principal System Engineer - NATO IFC Lead
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San Diego
Northrop Grumman Aeronautics Systems has an opening for a Senior Principal Systems Engineer to join our team of qualified, diverse individuals within our Systems Engineering organization,…
Added 1 hour ago
Sentinel - Staff Systems Engineer - Mechanical Systems Design Integrator
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The Staff Mechanical Systems Design Integrator (level 5 engineer) will work with our Sentinel Systems Engineering & Integration (SE&I) Business Unit’s System Integration & Sustainment (SIS)…
Added 1 hour ago
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Senior Backend Software Engineer
True Talent Solutions Partners
San Francisco, CA
- $200,000 to $400,000 USD / year
- A bachelor's degree in computer science or a related technical field is preferred.
Added 1 hour ago
Infrastructure Engineer
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An infrastructure engineer ensures all the DBT Infrastructure systems that support business operations function efficiently. Additionally, the infrastructure engineer may also support and…
Added 1 hour ago
Quality Engineer Manager
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District of Columbia
and employs more than 9,000 professionals who engineer and deploy automated, secure, and resilient power and

Senior Azure Advanced Cloud Engineer

Microsoft · WA, United States · GA, United States · TX, United States · NC, United States · VA, United States · CA, United States · Redmond, WA, United States · Atlanta, GA, United States · Dallas, TX, United States · Charlotte, NC, United States · Reston, VA, United States · Mountain View, CA, United States · Redmond, United States · Atlanta, United States · Dallas, United States · Charlotte, United States · Reston, United States · Mountain View, United States · $119,800 to $261,000 USD / year

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Microsoft

Senior Azure Advanced Cloud Engineer

WA, United States
GA, United States
TX, United States
NC, United States
VA, United States
CA, United States
Redmond, WA, United States
Atlanta, GA, United States
Dallas, TX, United States
Charlotte, NC, United States
Reston, VA, United States
Mountain View, CA, United States
Redmond, United States
Atlanta, United States
Dallas, United States
Charlotte, United States
Reston, United States
Mountain View, United States

$119,800 to $261,000 USD / year

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Job details

Pay: $119,800 to $261,000 USD / year
Apply by: Apr 28, 2027
Posting language: English
Posted: Oct 30, 2026

Original job description

Overview

Our customers depend on Azure to run critical parts of their businesses, and the Engineering Operations (EngOps) team is committed to delivering the quality, reliability, and support experiences that turn customers of Microsoft Cloud into fans. The Advanced Cloud Engineering & Supportability (ACES) Strategic team is a global EngOps organization focused on Microsoft’s strategic Azure customers. We are customer-obsessed engineers who lead mission-critical engagements across incident management, problem management, service improvement, and customer advocacy. We also turn lessons from individual customer engagements into scalable improvements across Azure. As a Senior Advanced Cloud Engineer, you will serve as the primary engineering contact accountable for your customer’s Azure support experience. You will lead the resolution of critical and complex technical issues, support customer’s key Azure initiatives, and represent the customer’s voice within Microsoft. You will partner closely with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, Product Groups, and other engineering teams. If you are passionate about solving complex technical problems, improving customer experience, and driving innovation at scale, we would like to hear from you. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Technically Oriented

Track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents.
Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag trends/patterns of issues in the products or products misuse across customers. Develop and share insights and best practices with customers.
Recommend and help develop training/readiness modules (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks). Acts as a mentor, shares knowledge, and contributes to the content and readiness strategy for the team. Customer Solution Lifecycle Management
Serve as a connecting point between the product team and customers throughout the engagement lifecycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure.
Handle complex escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise.
Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management
Act as voice of customers and synthesize product feedback from strategic customers to provide input on business plans developed by the product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features.
Partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues.
Collaborate with stakeholders to deliver solutions to strategic customers and develop mechanisms that improve customer health and reduce the turnover time.

Qualifications

Required Qualifications:

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

4+ years of demonstrated experience supporting and troubleshooting enterprise level, mission-critical applications and infrastructure resolving complex issues/situations and driving technical resolution across cross-functional organizations.
Hands-on expertise in two or more Azure or equivalent technology areas, such as Compute, Storage, Networking, Kubernetes, SQL Database, Cosmos DB, PostgreSQL, Databricks, Azure Data Factory, App Service, Azure Functions, Redis Cache, and other Azure services.
2+ years of customer-facing experience, with demonstrated ability to prioritize, advocate for, and communicate customer needs to stakeholders.
2+ years of Experience with being on-call and driving mitigation for mission critical incidents.
Strong communication and customer-engagement skills, including the ability to build trust, communicate complex technical issues to varied audiences, and lead recurring customer business reviews.

#MCAPSCore #CCS

Customer Experience Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

ACES
Microsoft Azure
Technical support
Troubleshooting
Coaching
Content creation
Quality assurance
Communicate with customers
Root cause analysis
Customer service
Negotiate with stakeholders
Computer science
Computer technology
Data analysis
Artificial intelligence
Customer experience
Kubernetes
SQL
PostgreSQL
Databricks
Microsoft Azure Data Factory
Redis
Communication skills

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