Jobs in the United States

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Added 4 mins ago
Storage & Warehouse Supervisor
V2X
Fayetteville, NC
The Storage and Warehouse Supervisor reports directly to the Installation Supply and Services Manager. Responsible for overseeing all storage and warehouse operations for the Army Field…
Added 5 mins ago
Senior Product Manager, Signals & Data Products
Cloudflare
Austin, TX · San Francisco, CA
7+ years as a technical PM, with experience shipping data, search, ranking, or ML products
Added 24 mins ago
Construction Manager, GES NA, Design and Construction
Amazon.com Services LLC
Arlington, VA · New York, NY
As a Construction Manager within Global Engineering Services (GES) North America (NA) Design & Construction (D&C), you are Amazon's owner's representative throughout the full construction…
Added 31 mins ago
Online Lead Decision Analytics
The Home Depot
Remote, United States
This position reports to the Senior Manager or Above
Added 31 mins ago
Solutions Architect Manager
The Home Depot
Atlanta, GA
The Solutions Architect Manager helps design, implement, and optimize solutions for data collection and analytics. The role combines technical expertise, customer communication, and…
Added 59 mins ago
Senior Manager, Data Engineering & AI
CVS Health
Wellesley, MA
The Senior Manager, Data Engineering & AI is both a people leader and a technical leader who leads from the front. This person manages a team of data and software engineers (employees and…
Added 59 mins ago
W
Senior Incident Response Engineer
WATTS
North Andover, MA
- $152,000 to $168,000 USD / year
This highly skilled individual, as part of the Information Security team, will serve as a senior technical escalation point for the global Information Security program. This is a hands-on…
Added 59 mins ago
Mold Tooling Engineering Manager
Amphenol Alden Products Company
Stoughton, MA
…have an exciting opportunity for a Mold Tooling Engineering Manager at our new Stoughton MA facility. Job Summary: Position is responsible for providing senior-level mold design, tooling,…
Added 1 hour ago
Technical Program Manager
ITW
Norwood, MA
The Technical Program Manager (TPM) is responsible for leading and delivering a portfolio of technical and engineering development projects within the Instron Static organization. This role…
Added 1 hour ago
AR
Journeyman-level DoD/NC3 Test Manager
Applied Research Solutions
Bedford, MA
- $115,000 to $122,000 USD / year
Applied Research Solutions is seeking a Journeyman Test Manager to support critical Nuclear Command, Control, and Communications (NC3) programs at Hanscom AFB in Bedford, MA. This position…
Added 1 hour ago
AR
Senior ISSE – Air Force Systems (Hanscom AFB)
Applied Research Solutions
Bedford, MA
- $178,000 to $195,000 USD / year
…industry competitive benefits package, our awards and recognition program, and personalized attention from ARS Senior…
Added 1 hour ago
AR
Data Manager
Applied Research Solutions
Bedford, MA
- $120,000 to $130,000 USD / year
…industry competitive benefits package, our awards and recognition program, and personalized attention from ARS Senior…
Added 1 hour ago
Head of Fund Accounting - Public Funds
U.S. Bank
Boston, MA
Significant senior leadership experience in fund accounting, investment accounting, asset servicing or fund administration within a large financial institution, asset manager or third-party…
Added 1 hour ago
C
Senior Enterprise Solution Architect
Collibra
Remote, United States
- $152,000 to $190,000 USD / year
Clearly understand the roles and responsibilities of all delivery personnel including an Engagement Manager, Solution Architect, Account Program Manager, Premium Support Engineer, Sales…
Added 1 hour ago
Senior Product Line Manager (Application & Security Testing)
Keysight Technologies, Inc.
Calabasas, CA · Santa Clara, CA
10+ years product management experience in the security industry, with strong technical depth in inline security such as network or next-gen firewalls, WAF, zero trust, cloud security, or…
Added 1 hour ago
Equipment Department Manager
Keysight Technologies, Inc.
Santa Rosa, CA
…California, is seeking an exceptional Equipment Department Manager to lead a 52-person organization of equipment engineers, an equipment engineering manager, equipment technicians, and…
Added 1 hour ago
Security Senior Manager
Chemours
Wilmington, DE
Chemours is seeking a Senior Manager, Security & Resilience , to join our growing Global Security Team. This position will be based in our Wilmington DE office and report directly to the…
Added 1 hour ago
Technical Account Manager
Dynatrace
Remote, United States
The Technical Account Manager (TAM) serves as a trusted technical advisor and primary account contact for key Dynatrace customers, accountable for platform success, adoption, and long‑term…
Added 1 hour ago
Q
Strategic Growth Program Manager - Advanced Packaging
Qnity
Wilmington, DE
- $151,340 to $237,820 USD / year
Qnity is seeking a highly driven Strategic Growth Program Manager to organize and lead a portfolio of enterprise-priority growth and incubation programs supporting the Advanced Packaging…
Added 1 hour ago
E
Lead Infrastructure Business Analyst
EchoStar
Englewood, CO
- $110,100 to $157,300 USD / year
Minimum Experience: 5+ years of experience as a Senior Business Analyst, Service Delivery Analyst, or Infrastructure Program Manager in an enterprise IT Infrastructure environment
Added 1 hour ago
Consultant, Procurement
Nationwide Life and Annuity Insurance Co
OH
As a category manager, you'll be responsible for managing complex, primarily indirect categories of spend, leading the category/supplier segmentation and strategy development efforts,…
Added 1 hour ago
Manager Accounting
TX
The Accounting Manager is a key role on the Corporate Accounting team supporting enterprise cash flow reporting, equipment lease accounting and financial statement preparation. In this…
Added 2 hours ago
Senior Program Manager – Data & Analytics
Jobgether
Remote, United States
…all applications and next steps. Our partner is looking for a Senior Program Manager – Data & Analytics based in the United…
Added 2 hours ago
DO
Senior Hydroelectric Power Utility Engineer (Specialist)
Department of Water Resources
CA
- $11,437 to $14,315 USD / month
Duties: Under general direction of the Manager, Maintenance Management Branch, the incumbent will provide specialized technical expertise to facilitate the activities of the Maintenance…
Added 2 hours ago
System Analyst III
Westchester Medical Center
Valhalla, NY
…upgrades, installations, maintenance, patches, quality testing, and technical support. System Analyst III will perform advanced troubleshooting tasks using established tools and protocols.…

Microsoft

Digital Community Support Manager

United States

$142,800 to $304,200 USD / year

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Job details

Pay: $142,800 to $304,200 USD / year
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation requirements across end-to-end customer experience architectures, improving the quality and experience KPIs across MCAPS-Core. Within CXA, our Community team connects customers with useful support and brings their insights into better products, knowledge and experiences. As a Digital Community Support Manager, you will lead a multidisciplinary team across Community, social support, creative media and program delivery, shaping sustainable contributor programs and an evidence-led roadmap. Working with Support, Product, Engineering, Marketing and Data partners, you will improve digital experiences with responsible AI and human oversight. Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Set and deliver the digital Community and proactive social-support strategy, roadmap and operating rhythm, managing priorities, dependencies, risks and investment trade-offs.
Manage and develop an inclusive multidisciplinary team across Community, social, creative media and program work; set supplier delivery expectations and resolve escalations through authorized vendor leadership.
Build a sustainable global volunteer and contributor lifecycle, including recruitment, onboarding, support, recognition and development of trusted community leaders.
Lead Community health, moderation, code-of-conduct and crisis-escalation practices with Privacy, Legal and Trust & Safety partners; secure appropriate specialist approvals rather than making unilateral policy decisions.
Translate customer advocacy, listening and contributor feedback into agreed Product, Engineering, Support and Knowledge improvements; lead platform-appropriate, accessible proactive social and digital-media support content.
Define KPI frameworks and instrumentation with Data partners for Community health, content discoverability, resolution and self-service; review evidence, attribution limits and business value with senior leadership.
Evaluate AI-supported deflection, knowledge discovery, workflow, moderation assistance and analytics through supervised experiments, human oversight and Responsible AI, privacy, security, accessibility and safety controls.

Other

Embody our culture and values.

Qualifications

Required/minimum qualifications

Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
1+ year(s) project or people management experience.
3+ years of experience managing cross-functional and/or cross-team projects.

Other Requirements

Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check - this position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or preferred qualifications

Bachelor's Degree AND 12+ years experience engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
4+ years people management experience.
8+ years of experience managing cross-functional and/or cross-team projects.
3+ years of experience in online community management, social media management, customer support, or related digital customer-engagement programs.
Experience applying AI or automation to customer support, self-service, knowledge discovery, or moderation, with human oversight, and working with specialist teams on digital safety, privacy, security, accessibility, and community governance.
Experience managing budgets, suppliers, or outsourced services and evaluating the business impact of community or customer-support programs.

Technical Program Management M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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