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Regional Maintenance Manager
CBRE
Oklahoma City, OK
- $200,000 to $210,000 USD / year
…looking for a skilled and forward-thinking Regional Maintenance Manager (RMM) to join our growing team as we work to service one of the world’s largest online…
Added 1 min ago
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Tysons Corner, VA
Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 4 mins ago
Senior Manager, Independent Agent Sales Enablement Project Management
Government Employees Insurance Company
Remote, United States
Senior Manager, Independent Agent Sales Enablement
Added 7 mins ago
MS
Executive Director & Head, Client Relationship Management - North America
Morgan Stanley
NY · New York
- $250,000 to $300,000 USD / year
We are seeking a senior relationship manager to lead our North American CRM team as we build lasting client relationships through exceptional service, sound judgment, and consistent…
Added 7 mins ago
T
IT Operations Manager
Therma
San Jose, CA
- $125,000 to $155,000 USD / year
…IT-related incidents and service requests. The IT Operations Manager is responsible for leading IT support operations across Therma locations and ensuring service levels, operational…
Added 13 mins ago
Sr Principal Electrical Engineer
Medtronic
Mounds View, MN
The Senior Principal Electrical Engineer leads the electrical engineering aspects of a new Capital equipment platform, with a primary focus on systems development, characterization, and…
Added 13 mins ago
Staff Plastics Engineer
Danaher Corporation
Chaska, MN
This position reports to the Senior Manager, Plastics Engineering and is part of the Global Hardware Engineering Organization located in Chaska, Minnesota and will be an on-site role.
Added 13 mins ago
Director of Operations
SCR
Saint Cloud, MN
Directly manage and develop the Refrigeration Manager, HVAC Manager, Controls Manager, Facilities Manager, Purchasing team, and the Northern location Operations Manager.
Added 13 mins ago
C
Regional Maintenance Manager
CBRE
Saint Paul, MN
- $200,000 to $210,000 USD / year
…looking for a skilled and forward-thinking Regional Maintenance Manager (RMM) to join our growing team as we work to service one of the world’s largest online…
Added 16 mins ago
Aviation Finance Manager - Commercial Assets
Massachusetts Port Authority
East Boston, MA
Build trusted partnerships with senior leadership, tenants, and cross-functional stakeholders while providing financial governance, ensuring compliance, strengthening internal controls, and…
Added 18 mins ago
Senior Manager, Data & AI Delivery
The Institute of Internal Auditors Inc
Lake Mary, FL
The IIA is seeking a hands-on, results-driven Senior Manager, Data & AI Delivery to lead the execution and operational governance of our enterprise data platform and AI solutions.
Added 19 mins ago
Life Event Services Consultant I – Operations
Bank of America, National Association
United States
Prioritizes time and effort according to the most urgent and sensitive employee, manager, or partner needs, engaging other Life Event Services Support teams as needed
Added 19 mins ago
Consumer Salesforce Product Owner
Regions Bank
Birmingham, AL
…gaining an understanding of the needs, measures, and risks and controls for the improvement…
Added 26 mins ago
Senior Project (Design) Mgr
Intuitive
Sunnyvale, CA
The Senior Project Manager, PMO organizes a diverse set of activities of the Program Management Office (PMO) group within the New Product Development organization. The PMO group is…
Added 26 mins ago
Manager, IT Audit
Biogen
Cambridge, MA
…clearly and effectively. You are comfortable engaging with senior stakeholders, managing difficult conversations, and challenging constructively. Your curiosity, adaptability, and…
Added 27 mins ago
Quality Programs Manager
Lifetime Workforce Solutions, LLC
United States
…stakeholders in all matters related to program. The Program Manager provides leadership and direction to ensure the program submissions are delivered according to specifications and…
Added 31 mins ago
Financial Manager - Finance Reporting HQ
Turner Construction
Saddle Brook, NJ · NJ
Review joint venture agreements for accuracy of Financial Manager assessment, prepare consolidated joint venture reporting and financial statement footnote disclosures, and conduct…
Added 32 mins ago
Risk Consulting / Digital Risk / Cyber Risk Senior
EY
Dallas, TX · Detroit, MI · Charlotte, NC · Boston, MA · Atlanta, GA · Seattle, WA · Houston, TX · Hoboken, NJ · Miami, FL · Cleveland, OH · Chicago, IL · Portland, OR · Los Angeles, CA · Philadelphia, PA · San Francisco, CA · McLean, VA · New York, NY
You will operate as a fieldwork leader to assist clients in employing proper information systems, resources, and controls to maximize efficiencies and minimize risk. You can expect to work…
Added 34 mins ago
Senior Marketing Manager, Digital Channels Planning
TD Bank, N.A.
Mount Laurel, NJ · NY · Charlotte, NC
The Senior Marketing Manager is a top-level marketing expert that manages/leads development and/or execution of marketing large scope plans/programs/projects/strategies by designing and…
Added 34 mins ago
Procurement Manager
Mesabi Metallics Company LLC
Nashwauk, MN
…Mesabi Metallics’ cutting-edge iron ore mining and pelletization project is currently under construction. Once completed, it will mark the first new mine and pellet plant in Minnesota in…
Added 35 mins ago
Fuel Administrator-(Finance/Accounting e
PacifiCorp
SALT LAKE CITY, UT
…quarterly and annual FERC/regulatory reports. - Process internal controls to maintain Sarbanes-Oxley compliance. - Support Corporate Accounting in developing monthly general ledger entries.…
Added 41 mins ago
Regional Operations Manager
Ridgeline Roofing & Restoration LLC
Charlotte, NC
Partner with the Production Manager to improve installation efficiency, subcontractor capacity, job quality, customer satisfaction, and project profitability.
Added 44 mins ago
Data Center Facilities Manager
Google
Reno, NV
2 years of experience managing technical teams and vendors in charge of operating, maintaining, and troubleshooting electrical, mechanical, and controls infrastructure and components.
Added 47 mins ago
Manager, Benefits
Zenith American Solutions, Inc.
Remote, United States
The Manager, Benefits position is responsible for designing, planning, implementing, and analyzing ZAS Harbour Holding and including the multi benefit programs, policies, practices,…
Added 54 mins ago
Senior Treasury Analyst
BCBSM, Inc.
Eagan, MN
The Senior Treasury Analyst will support all aspects of enterprise Treasury activities. This includes but is not limited to strategic treasury recommendations, assessment of capital…

Microsoft

Digital Community Support Manager

United States

$142,800 to $304,200 USD / year

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Job details

Pay: $142,800 to $304,200 USD / year
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation requirements across end-to-end customer experience architectures, improving the quality and experience KPIs across MCAPS-Core. Within CXA, our Community team connects customers with useful support and brings their insights into better products, knowledge and experiences. As a Digital Community Support Manager, you will lead a multidisciplinary team across Community, social support, creative media and program delivery, shaping sustainable contributor programs and an evidence-led roadmap. Working with Support, Product, Engineering, Marketing and Data partners, you will improve digital experiences with responsible AI and human oversight. Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Set and deliver the digital Community and proactive social-support strategy, roadmap and operating rhythm, managing priorities, dependencies, risks and investment trade-offs.
Manage and develop an inclusive multidisciplinary team across Community, social, creative media and program work; set supplier delivery expectations and resolve escalations through authorized vendor leadership.
Build a sustainable global volunteer and contributor lifecycle, including recruitment, onboarding, support, recognition and development of trusted community leaders.
Lead Community health, moderation, code-of-conduct and crisis-escalation practices with Privacy, Legal and Trust & Safety partners; secure appropriate specialist approvals rather than making unilateral policy decisions.
Translate customer advocacy, listening and contributor feedback into agreed Product, Engineering, Support and Knowledge improvements; lead platform-appropriate, accessible proactive social and digital-media support content.
Define KPI frameworks and instrumentation with Data partners for Community health, content discoverability, resolution and self-service; review evidence, attribution limits and business value with senior leadership.
Evaluate AI-supported deflection, knowledge discovery, workflow, moderation assistance and analytics through supervised experiments, human oversight and Responsible AI, privacy, security, accessibility and safety controls.

Other

Embody our culture and values.

Qualifications

Required/minimum qualifications

Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
1+ year(s) project or people management experience.
3+ years of experience managing cross-functional and/or cross-team projects.

Other Requirements

Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check - this position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or preferred qualifications

Bachelor's Degree AND 12+ years experience engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
4+ years people management experience.
8+ years of experience managing cross-functional and/or cross-team projects.
3+ years of experience in online community management, social media management, customer support, or related digital customer-engagement programs.
Experience applying AI or automation to customer support, self-service, knowledge discovery, or moderation, with human oversight, and working with specialist teams on digital safety, privacy, security, accessibility, and community governance.
Experience managing budgets, suppliers, or outsourced services and evaluating the business impact of community or customer-support programs.

Technical Program Management M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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