Jobs in the United States

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Added 25 mins ago
Sr. Customer Success Manager, Solutions
CADDi
Chicago, IL
As a Sr. Customer Service Manager, you own a customer from first discovery through a live, adopted workflow, and then through expansion across the enterprise. You work directly with the…
Added 29 mins ago
CONTROLLER
Align Production Systems
Chesterfield, MO
Demonstrated history of building and enforcing internal controls, with a strong personal commitment to data integrity and security.
Added 1 hour ago
Cloud Adoption Engineer - Oracle Government, Defense & Intelligence
Oracle
Reston, VA · Washington, DC
You will own the quality and completion of assigned Cloud Adoption Engineering deliverables, working with the Senior Manager of Cloud Adoption Engineering and relevant technical specialists.
Added 1 hour ago
Senior Software Engineer
Braven
Remote, United States
…balancing the agility to move quickly with the discipline of strong engineering practices and keeping real impact on students’ lives ahead of elegant code. As a Senior Software Engineer,…
Added 1 hour ago
Senior Software Engineer
Braven
Remote, United States
…balancing the agility to move quickly with the discipline of strong engineering practices and keeping real impact on students’ lives ahead of elegant code. As a Senior Software Engineer,…
Added 1 hour ago
TC
Preconstruction Executive - MSG - Aviation
Turner Construction
Denver, CO
- $190,000 to $285,000 USD / year
Bachelor's Degree from accredited degree program in Engineering, Architecture, Construction Management, or related field, and minimum of 18 years of related experience or equivalent…
Added 1 hour ago
TC
MEP Preconstruction Executive - MSG - Sports
Turner Construction
Denver, CO
- $40,123 USD / year
Bachelor's Degree from accredited degree program in Engineering, Architecture, Construction Management, or related field, and minimum of 18 years of related experience or equivalent…
Added 2 hours ago
Technical Program Manager
Immortals
Remote, United States
Engineering background such as a CS/EE (or similar) degree or prior hands-on engineering role. You can follow an architecture discussion and pressure-test an estimate.
Added 2 hours ago
TG
IT INFRASTRUCTURE SERVICES MANAGER
The GEO Group
Boulder, CO
- $150,000 USD / year
The IT Infrastructure Services Manager leads the design, deployment, and support of cloud and on-premises infrastructure, including networks, servers, and telecom systems. Manages a team of…
Added 3 hours ago
Facilities Manager
BKF
Remote, United States
Experience in engineering, architecture, or professional services firms
Added 3 hours ago
Facilities Manager
BKF
Remote, United States
Experience in engineering, architecture, or professional services firms
Added 3 hours ago
Facilities Manager
BKF
Remote, United States
Experience in engineering, architecture, or professional services firms
Added 3 hours ago
Facilities Manager
BKF
Remote, United States
Experience in engineering, architecture, or professional services firms
Added 3 hours ago
Systems Engineer - Mergers & Acquisitions Integration
BKF
Remote, United States
BKF is a multi-service infrastructure consulting firm providing civil engineering, construction management, environmental, planning, and surveying services across California, the Pacific…
Added 3 hours ago
Systems Engineer - Mergers & Acquisitions Integration
BKF
Remote, United States
BKF is a multi-service infrastructure consulting firm providing civil engineering, construction management, environmental, planning, and surveying services across California, the Pacific…
Added 3 hours ago
Systems Engineer - Mergers & Acquisitions Integration
BKF
Remote, United States
BKF is a multi-service infrastructure consulting firm providing civil engineering, construction management, environmental, planning, and surveying services across California, the Pacific…
Added 3 hours ago
Systems Engineer - Mergers & Acquisitions Integration
BKF
Remote, United States
BKF is a multi-service infrastructure consulting firm providing civil engineering, construction management, environmental, planning, and surveying services across California, the Pacific…
Added 3 hours ago
Systems Engineer - Mergers & Acquisitions Integration
BKF
Remote, United States
BKF is a multi-service infrastructure consulting firm providing civil engineering, construction management, environmental, planning, and surveying services across California, the Pacific…
Added 3 hours ago
Systems Engineer - Mergers & Acquisitions Integration
BKF
Remote, United States
BKF is a multi-service infrastructure consulting firm providing civil engineering, construction management, environmental, planning, and surveying services across California, the Pacific…
Added 4 hours ago
Senior Cybersecurity and Space Vehicle Defense Mission Engineer
The Aerospace Corpor
Colorado Springs, CO
…Cyberspace Combat Department (CCD) within the Cyberspace Systems Security Subdivision (CS3) defends our Nation's interests in, from, and to the space domain. Our team specializes in space…
Added 4 hours ago
Cyberspace Warfare Operations and Sustainment Manager
The Aerospace Corpor
Colorado Springs, CO
…systems, and visualization frameworks, with expertise in cyber security, software architecture, software engineering, data science, Artificial Intelligence, process improvement, and…
Added 4 hours ago
UO
Engineering and Architecture Program Manager (Senior Project Manager)
University of Colorado Denver
Aurora, CO
- $41,600 USD / year
Throughout the course of a project, the Senior Project Manager will work with internal University clients, departments, stakeholders, Facilities Building Maintenance and Operations, and…
Added 5 hours ago
B
Federal Design & Construction Project Manager
BB&E
Norfolk, VA
- $130,000 to $160,000 USD / year
Education: A Bachelor’s degree or higher in engineering, architecture, construction management, or a related field is required.
Added 5 hours ago
Construction Manager
BB&E
Kerrville, TX
Education: Must have a bachelor’s degree in engineering, Architecture, Construction Technology, or Construction Management.
Added 6 hours ago
AE
Senior Manager - Application Security Research
American Express
Phoenix, AZ
- $123,000 to $215,250 USD / year
American Express is seeking a highly technical and innovative Senior Manager of Application Security Research to help advance our application security research, vulnerability discovery, and…

Microsoft

Digital Community Support Manager

United States

$142,800 to $304,200 USD / year

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Job details

Pay: $142,800 to $304,200 USD / year
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation requirements across end-to-end customer experience architectures, improving the quality and experience KPIs across MCAPS-Core. Within CXA, our Community team connects customers with useful support and brings their insights into better products, knowledge and experiences. As a Digital Community Support Manager, you will lead a multidisciplinary team across Community, social support, creative media and program delivery, shaping sustainable contributor programs and an evidence-led roadmap. Working with Support, Product, Engineering, Marketing and Data partners, you will improve digital experiences with responsible AI and human oversight. Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Set and deliver the digital Community and proactive social-support strategy, roadmap and operating rhythm, managing priorities, dependencies, risks and investment trade-offs.
Manage and develop an inclusive multidisciplinary team across Community, social, creative media and program work; set supplier delivery expectations and resolve escalations through authorized vendor leadership.
Build a sustainable global volunteer and contributor lifecycle, including recruitment, onboarding, support, recognition and development of trusted community leaders.
Lead Community health, moderation, code-of-conduct and crisis-escalation practices with Privacy, Legal and Trust & Safety partners; secure appropriate specialist approvals rather than making unilateral policy decisions.
Translate customer advocacy, listening and contributor feedback into agreed Product, Engineering, Support and Knowledge improvements; lead platform-appropriate, accessible proactive social and digital-media support content.
Define KPI frameworks and instrumentation with Data partners for Community health, content discoverability, resolution and self-service; review evidence, attribution limits and business value with senior leadership.
Evaluate AI-supported deflection, knowledge discovery, workflow, moderation assistance and analytics through supervised experiments, human oversight and Responsible AI, privacy, security, accessibility and safety controls.

Other

Embody our culture and values.

Qualifications

Required/minimum qualifications

Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
1+ year(s) project or people management experience.
3+ years of experience managing cross-functional and/or cross-team projects.

Other Requirements

Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check - this position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or preferred qualifications

Bachelor's Degree AND 12+ years experience engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
4+ years people management experience.
8+ years of experience managing cross-functional and/or cross-team projects.
3+ years of experience in online community management, social media management, customer support, or related digital customer-engagement programs.
Experience applying AI or automation to customer support, self-service, knowledge discovery, or moderation, with human oversight, and working with specialist teams on digital safety, privacy, security, accessibility, and community governance.
Experience managing budgets, suppliers, or outsourced services and evaluating the business impact of community or customer-support programs.

Technical Program Management M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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