Jobs in the United States

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Postdoctoral Research Associate and Editor, Public Humanities and Digital Publishing
Brown University
Providence, RI
Coordinating with the Institute’s design and development partners to keep work on schedule and to standard
Added 11 mins ago
Senior Solutions Architect, NVIDIA Cloud Partners - Telco
NVIDIA Corporation
Remote, United States
NVIDIA is seeking an experienced Solutions Architect to be a trusted technical advisor, bridging design to deployment of large-scale AI / HPC GPU infrastructure. Drive offtake and…
Added 13 mins ago
First Line Electrical Engineering Manager
The Boeing Company
Huntsville, AL
Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program
Added 13 mins ago
O
Software Development Manager
Oracle
Montgomery, AL
- $112,800 to $264,100 USD / year
We are looking for a hands-on engineering manager to lead the Authorization team within IAM. This team is responsible for designing, building, and operating critical authorization services…
Added 13 mins ago
Proposals and Contract Manager
Parexel
Montgomery, AL
…partner with biopharmaceutical companies and research sites to design and deliver patient-focused clinical trials that broaden access and make research a care option for anyone,…
Added 13 mins ago
Sr Program Specialist - Construction, Fire or BAS Background
Honeywell Technologies
Montgomery, AL
As a Sr. Construction Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project schedules, design, execution,…
Added 13 mins ago
Network Development Manager
Meta
Montgomery, AL
…telecommunications providers and infrastructure vendors to design, source, and deploy critical network capacity that powers Meta's family of applications and AI infrastructure.We are…
Added 16 mins ago
Technical Program Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Program Manager based in the United States.
Added 16 mins ago
J
Senior Oracle Database Administrator, ERP & Cloud
Jobgether
Remote, United States
- $65 to $70 USD / hour
Collaborate with application developers, infrastructure teams, management, and business stakeholders to define technical requirements, design solutions, and coordinate project delivery.
Added 16 mins ago
J
Deputy Program Manager
Jobgether
Remote, United States
- $103,500 to $181,100 USD / year
The Deputy Program Manager will provide strategic oversight and operational leadership for large-scale, high-impact programs and projects supporting critical government missions. This role…
Added 20 mins ago
Integrated Program Planning Asc Mgr - L4 - TX
Lockheed Martin
Arlington, TX · Arlington
…success for some of the nation’s most critical programs. You’ll design and sustain Integrated Master Schedules that keep our missions on‑track, partner with senior stakeholders to shape…
Added 24 mins ago
Project Engineer Sr. Staff - Facility & Infrastructure Activation Lead
Lockheed Martin
Silverdale, WA · Silverdale
Lockheed Martin Space is seeking a Project Engineer Sr. Staff to serve as Facility & Infrastructure Activation Lead in the Fleet Ballistic Missile (FBM) Weapons System Infrastructure &…
Added 24 mins ago
Sr. Full Stack Engineer (Infrastructure)
Lockheed Martin
Colorado Springs, CO · Colorado Springs
EADGE-T is seeking a full stack engineer to join the project team with a focus as an Infrastructure Systems Engineer. In this role, you will:
Added 25 mins ago
Sr. Full Stack Engineer (Infrastructure)
Lockheed Martin
Colorado Springs, CO · Colorado Springs
EADGE-T is seeking a full stack engineer to join the project team with a focus as an Infrastructure Systems Engineer. In this role, you will:
Added 25 mins ago
Tool Engineering Mgr - L5
Lockheed Martin
Marietta, GA · Marietta
AMMM Production Engineering is hiring a Tool Engineering Manager (L5) to own the execution of the Digitization effort. This is a critical position in the organization as the candidate…
Added 25 mins ago
Tool Engineer Sr Stf - E5
Lockheed Martin
Marietta, GA · Marietta
These roles are part of our Strategy & Readiness Organization and will report to the Digitization Tool Engineering Manager. In this new role, you will contribute to the business by serving…
Added 25 mins ago
Tool Engineer Stf - E4
Lockheed Martin
Marietta, GA · Marietta
This role is part of our Strategy & Readiness Organization and will report to the Digitization Toom Engineering Manager. In this new role, you will contribute to the business by serving as…
Added 25 mins ago
Tool Engineer Sr - E3
Lockheed Martin
Marietta, GA · Marietta
These roles are part of our Strategy & Readiness Organization and will report to the Digitization Tool Engineering Manager. In this new role, you will contribute to the business by serving…
Added 26 mins ago
Project Engineer Stf - E4
Lockheed Martin
Patuxent River, MD · MD
…high-performance aircraft, continuously seeking innovative, low-cost design and manufacturing strategies, and delivering operational readiness for our customers' missions to ensure…
Added 26 mins ago
Landscape Sales or Client Relationship Manager
Creative Landscaping & Design
St. Joseph, MI
LANDSCAPE SALES / CLIENT RELATIONSHIP MANAGER
Added 27 mins ago
Project Engineer Sr Stf - E5
Lockheed Martin
Littleton, CO · Littleton
Join Our Conventional Prompt Strike (CPS) Team as our IPT Project Engineer Sr Stf supporting the Avionics and RF Integrated Product Team (AvRF IPT).
Added 27 mins ago
Project Manager: PMO Tools (Jira)
Ford Motor Company
Dearborn, MI
…program. This role combines hands-on platform expertise with SAP project management knowledge to deliver reliable work tracking, release planning, governance, and executive…
Added 27 mins ago
eRA Systems Manager
University of Michigan
Ann Arbor, MI
The eRA Systems Manager is a key role within the Office of Research and Sponsored Programs (ORSP), responsible for enhancing and optimizing Electronic Research Administration (eRA) systems.…
Added 27 mins ago
Substation Department Manager (Ann Arbor Substation Dept)
WSP USA
Ann Arbor, MI
…recommendations, Department participation in training, Proposals, Project design book audits, Lunch & learns, Mentorship,…
Added 27 mins ago
Mobile Engineer
CBRE
Grand Rapids, MI
…and plumbing to ensure the operation of equipment is within design capabilities and achieves environmental conditions prescribed by the…

Microsoft

Digital Community Support Manager

United States

$142,800 to $304,200 USD / year

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Job details

Pay: $142,800 to $304,200 USD / year
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation requirements across end-to-end customer experience architectures, improving the quality and experience KPIs across MCAPS-Core. Within CXA, our Community team connects customers with useful support and brings their insights into better products, knowledge and experiences. As a Digital Community Support Manager, you will lead a multidisciplinary team across Community, social support, creative media and program delivery, shaping sustainable contributor programs and an evidence-led roadmap. Working with Support, Product, Engineering, Marketing and Data partners, you will improve digital experiences with responsible AI and human oversight. Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Set and deliver the digital Community and proactive social-support strategy, roadmap and operating rhythm, managing priorities, dependencies, risks and investment trade-offs.
Manage and develop an inclusive multidisciplinary team across Community, social, creative media and program work; set supplier delivery expectations and resolve escalations through authorized vendor leadership.
Build a sustainable global volunteer and contributor lifecycle, including recruitment, onboarding, support, recognition and development of trusted community leaders.
Lead Community health, moderation, code-of-conduct and crisis-escalation practices with Privacy, Legal and Trust & Safety partners; secure appropriate specialist approvals rather than making unilateral policy decisions.
Translate customer advocacy, listening and contributor feedback into agreed Product, Engineering, Support and Knowledge improvements; lead platform-appropriate, accessible proactive social and digital-media support content.
Define KPI frameworks and instrumentation with Data partners for Community health, content discoverability, resolution and self-service; review evidence, attribution limits and business value with senior leadership.
Evaluate AI-supported deflection, knowledge discovery, workflow, moderation assistance and analytics through supervised experiments, human oversight and Responsible AI, privacy, security, accessibility and safety controls.

Other

Embody our culture and values.

Qualifications

Required/minimum qualifications

Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
1+ year(s) project or people management experience.
3+ years of experience managing cross-functional and/or cross-team projects.

Other Requirements

Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check - this position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or preferred qualifications

Bachelor's Degree AND 12+ years experience engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
4+ years people management experience.
8+ years of experience managing cross-functional and/or cross-team projects.
3+ years of experience in online community management, social media management, customer support, or related digital customer-engagement programs.
Experience applying AI or automation to customer support, self-service, knowledge discovery, or moderation, with human oversight, and working with specialist teams on digital safety, privacy, security, accessibility, and community governance.
Experience managing budgets, suppliers, or outsourced services and evaluating the business impact of community or customer-support programs.

Technical Program Management M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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