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Added 2 mins ago
Project Manager
Catskill Watershed Corporation
Arkville, NY
Added 2 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
Global Foundries
Malta, NY
Project management skills, i.e., the ability to innovate and execute on solutions that matter; the ability to navigate ambiguity.
Added 2 mins ago
PDK Design Engineering Intern, Silicon Photonics (Summer 2027)
Global Foundries
Malta, NY
Project management skills, i.e., the ability to innovate and execute on solutions that matter; the ability to navigate ambiguity.
Added 2 mins ago
Lead, Supply Chain Program Manager
Global Foundries
Malta, NY
Summary of Role: Lead Program Management for US Global Manufacturing Materials Sourcing. Accountable for sourcing milestones, documentation and implementation of procurement processes to…
Added 2 mins ago
Device Engineering Intern, Silicon Photonics (Summer 2027)
Global Foundries
Malta, NY
Project management skills, i.e., the ability to innovate and execute on solutions that matter; the ability to navigate ambiguity.
Added 2 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
Global Foundries
Malta, NY
Project management skills, i.e., the ability to innovate and execute on solutions that matter; the ability to navigate ambiguity.
Added 2 mins ago
Silicon Photonics Advanced Packaging Intern (Summer 2027)
Global Foundries
Malta, NY
Project management skills and the ability to innovate and execute solutions in ambiguous environments.
Added 2 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
Global Foundries
Malta, NY
Project management skills, i.e., the ability to innovate and execute on solutions that matter; the ability to navigate ambiguity.
Added 2 mins ago
NL
Associate, Research Data - Clinical Trials - Mineola
NYU Langone Medical Center
Mineola, NY
- $41,473.45 to $53,000 USD / year
…benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The…
Added 2 mins ago
NL
Research Coordinator - Clinical Trials - Mineola
NYU Langone Medical Center
Mineola, NY
- $58,500 to $67,500 USD / year
…benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The…
Added 2 mins ago
BM
Manufacturing Engineer
Bartell Machinery Systems, LLC
Rome, NY
- $85,000 USD / year
Program management skills and the ability to handle a significant workload
Added 2 mins ago
Human Resources Business Partner, GF Malta (2027 New College Graduate)
GlobalFoundries
ROUND LAKE, NY
…into practical workforce plans, talent actions, organization support, and change-management activities. Support key talent and performance routines, including goal setting, calibration,…
Added 2 mins ago
Human Resources Business Partner, GF Malta (2027 New College Graduate)
GlobalFoundries
ROUND LAKE, NY
…into practical workforce plans, talent actions, organization support, and change-management activities. Support key talent and performance routines, including goal setting, calibration,…
Added 2 mins ago
S
Automation Engineer
Saint-Gobain
AMHERST, NY
- $102,000 to $158,000 USD / year
Plan, design, implement, test, and support Industry 4.0 projects, including Manufacturing Execution Systems and digital Quality Management Systems.
Added 2 mins ago
Grants & Contracts Specialist, Post-Award Team (Hybrid/Remote)
Stony Brook University
Stony Brook, NY
…integral part of the research administration community and in support of the University’s overall research mission, this position requires an unwavering commitment to service and excellence…
Added 2 mins ago
Supervisor Integrated Field Design
Avangrid Service Co
CLIFTON PARK, NY
…employees responsible for operating and/or providing technical support for the operations of the Company's electric T&D system that may involve service work, service administration, field…
Added 2 mins ago
Engineer Substation
Avangrid Service Co
CLIFTON PARK, NY
…construction of high voltage electrical substations including project planning and development of scope, estimating, economic evaluation, analysis of alternatives, and specification of…
Added 2 mins ago
Senior Director, Human Resources Business Partner LIRR Railroad
MTA
Jamaica, NY
The Senior Director, HR Business Partner (HRBP ) role will support and provide oversight and direction to a team responsible for the implementation of a full range of HR activities across…
Added 2 mins ago
Program Manager, Capital Equipment Services (Remote)
AngioDynamics, Inc.
LATHAM, NY
…Responsibilities It is the primary responsibility of the Hardware Service Program Manager to directly support Hardware Service leadership in the implementation of operational initiatives…
Added 2 mins ago
HR
ProSales Associate (Entry Level Sales)
Herc Rentals
Liverpool, NY
- $28.85 USD / hour
…and Gold Academy, an immersive sales training and development program that prepares individuals for possible placement into a Territory Sales Representative role upon completion of the 12…
Added 2 mins ago
CH
Engineer Manager at The Opus, Westchester
Crescent Hotels and Resorts
White Plains, NY
- $90,000 to $100,000 USD / year
401K matching program for eligible associates
Added 3 mins ago
JD Edwards Developer Analyst
Pernod Ricard USA
WHITE PLAINS, NY
…technical service requests and provide business applications support for JD Edwards and ancillary systems. This includes analyzing, trouble shooting, and supporting existing JD Edwards…
Added 3 mins ago
Research Development Officer
Cornell University
ITHACA, NY
…sponsoring agencies, electronic research administration systems, program priorities, policies, and deadlines.* Ability to identify emerging funding opportunities, evaluate program…
Added 3 mins ago
Project Manager - Contract Performance Management EDR
GE Vernova
Schenectady, NY
Bachelor’s degree in Engineering, Construction Management, Project Management, Business, or a related field.
Added 3 mins ago
Broadway Camp Director
Proctors Collaborative
Schenectady, NY
Project management, analytical and problem-solving skills

Microsoft

Digital Community Support Manager

United States

$142,800 to $304,200 USD / year

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Job details

Pay: $142,800 to $304,200 USD / year
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation requirements across end-to-end customer experience architectures, improving the quality and experience KPIs across MCAPS-Core. Within CXA, our Community team connects customers with useful support and brings their insights into better products, knowledge and experiences. As a Digital Community Support Manager, you will lead a multidisciplinary team across Community, social support, creative media and program delivery, shaping sustainable contributor programs and an evidence-led roadmap. Working with Support, Product, Engineering, Marketing and Data partners, you will improve digital experiences with responsible AI and human oversight. Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Set and deliver the digital Community and proactive social-support strategy, roadmap and operating rhythm, managing priorities, dependencies, risks and investment trade-offs.
Manage and develop an inclusive multidisciplinary team across Community, social, creative media and program work; set supplier delivery expectations and resolve escalations through authorized vendor leadership.
Build a sustainable global volunteer and contributor lifecycle, including recruitment, onboarding, support, recognition and development of trusted community leaders.
Lead Community health, moderation, code-of-conduct and crisis-escalation practices with Privacy, Legal and Trust & Safety partners; secure appropriate specialist approvals rather than making unilateral policy decisions.
Translate customer advocacy, listening and contributor feedback into agreed Product, Engineering, Support and Knowledge improvements; lead platform-appropriate, accessible proactive social and digital-media support content.
Define KPI frameworks and instrumentation with Data partners for Community health, content discoverability, resolution and self-service; review evidence, attribution limits and business value with senior leadership.
Evaluate AI-supported deflection, knowledge discovery, workflow, moderation assistance and analytics through supervised experiments, human oversight and Responsible AI, privacy, security, accessibility and safety controls.

Other

Embody our culture and values.

Qualifications

Required/minimum qualifications

Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
1+ year(s) project or people management experience.
3+ years of experience managing cross-functional and/or cross-team projects.

Other Requirements

Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check - this position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or preferred qualifications

Bachelor's Degree AND 12+ years experience engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
4+ years people management experience.
8+ years of experience managing cross-functional and/or cross-team projects.
3+ years of experience in online community management, social media management, customer support, or related digital customer-engagement programs.
Experience applying AI or automation to customer support, self-service, knowledge discovery, or moderation, with human oversight, and working with specialist teams on digital safety, privacy, security, accessibility, and community governance.
Experience managing budgets, suppliers, or outsourced services and evaluating the business impact of community or customer-support programs.

Technical Program Management M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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