Jobs in the United States

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Added 2 mins ago
IR
Utility Construction Supervisor
Irvine Ranch Water District
Irvine, CA
- $61.81 to $84.58 USD / hour
…an international reputation for its leading-edge financial management practices, water recycling program, water use efficiency practices, water banking, urban runoff treatment, and energy…
Added 3 mins ago
P
Director of Software Engineering, Manufacturing Operations
Protolabs
Maple Plain, MN
- $164,500 to $219,300 USD / year
…software development teams, each led by its own engineering manager, and is accountable for the people, platforms, and roadmap that keep our factories running and…
Added 4 mins ago
Outside Sales Representative - Applied Controls
Floworks International LLC
St. Louis, MO
Role – Specific Technical Addendum (when Applicable)
Added 7 mins ago
Portfolio Analytics & Strategy Specialist - GenAI
PNC Bank NA
PA
· Bachelor's degree in a technical field or equivalent experience
Added 8 mins ago
OS
Systems Engineer, SME
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
Key responsibilities for this position include the ability to review, analyze and assess technical design solutions and the Technical Baseline documents/manuals/drawings that describe them;…
Added 8 mins ago
VU
Sr. Manager, Client Executive IV
Visa USA Inc
Denver, CO
- $183,000 to $344,600 USD / year
The Sr. Manager, Account Executive, Visa USA Sales, is responsible for developing, maintaining, and executing sales strategies for US Financial Institutions. This position is responsible…
Added 8 mins ago
VU
Director, Account Executive-Issuing Solutions
Visa USA Inc
Denver, CO
- $212,200 to $400,200 USD / year
Provide operational or technical leadership within sales
Added 8 mins ago
VI
Technical Program Manager, Spend
Vizient, Inc.
Centennial, CO
- $31,533 USD / year
…portfolio of technology initiatives supporting Vizient's Spend Management platform. You will partner with engineering, product, architecture, and business leaders to translate strategic…
Added 8 mins ago
CL
Financial Crime Consulting Manager
Crowe LLP
Denver, CO
- $100,900 to $206,400 USD / year
…to learn. At Crowe, consultants are expected to build both technical and transferable skills, think critically, and use technology to solve real business problems. In this role, you will…
Added 8 mins ago
Outside Sales Representative - Applied Controls
Floworks International LLC
St. Louis, MO
Role – Specific Technical Addendum (when Applicable)
Added 8 mins ago
Inside Sales Representative
OrePac Building Products
Wilsonville, OR
…position is also responsible for the replenishment and inventory management of designated product lines, price negotiation and supply of products to support the needs of our Factory Built…
Added 8 mins ago
Project Manager Job Details | Black & Veatch Family of Companies
Black & Veatch
Tualatin, OR
The Integrated PMO Team within Infrastructure Advisory at Black & Veatch is seeking a Project Manager to support new projects within the client scope.Under general supervision, performs…
Added 8 mins ago
Agentic Commerce Senior Manager | Industrial
Accenture
Beaverton, OR
We are seeking a Senior Manager to lead the design and delivery of agentic commerce transformation programs for industrial clients. This role will help manufacturers, equipment OEMs,…
Added 8 mins ago
A
Agentic Commerce Senior Manager | GEO & Search
Accenture
Beaverton, OR
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to help lead the design and delivery of generative engine optimization and digital ecosystem transformation programs. This role sits directly below the…
Added 8 mins ago
Customer Experience Manager- EdTech
Accenture
Beaverton, OR
Minimum of 4 years of project and program management experience
Added 8 mins ago
Senior Engineering Project Manager
MKS Instruments Inc
Beaverton, OR
As a Senior Engineering Project Manager at MKS Equipment & Solutions in Beaverton, Oregon, you will partner with engineering, marketing, operations, service, sales, quality, and supply…
Added 8 mins ago
Senior Engineering Product Manager - Strategic Partnership Initiatives
Cisco
Portland, OR
Experience in Product Management, Business Development, or strategic technical roles within the SaaS or Cloud industry.
Added 8 mins ago
Chief Compliance Officer
Bonneville Power Administration
Portland, OR
Added 8 mins ago
Meteorologist
Bonneville Power Administration
Portland, OR
Summary This position is within the Bonneville Power Administration's Power Services, under Generation Asset Management, Power and Operations Planning, and finally, Weather and Streamflow…
Added 8 mins ago
Product Manager - Technical
Intermountain Health
Salem, OR
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 8 mins ago
Pharmacy Technician Specialty Pharmacy
Intermountain Health
Salem, OR
…ensure security, accuracy, cost effectiveness, and 340B/Charging management as required to practice…
Added 8 mins ago
Pharmacy Technician Central Fulfillment
Intermountain Health
Salem, OR
…ensure security, accuracy, cost effectiveness, and 340B/Charging management as required to practice…
Added 8 mins ago
Archer IRM Developer / Administrator
Cognizant
Salem, OR
…Archer Advanced Workflow, Data Driven Events (DDE), Data Feed Manager, REST APIs, and platform administration. Experience within banking or financial services and regulated GRC environments…
Added 8 mins ago
Buyer I or II
Intermountain Health
Salem, OR
…services require more functional knowledge of the clinical and/or technical aspects of requested items. The position handles specialized purchasing processes and is a subject matter expert…
Added 8 mins ago
Sr Manager - Proj/Prog
Maximus
Salem, OR
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…

Microsoft

Digital Community Support Manager

United States

$142,800 to $304,200 USD / year

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Job details

Pay: $142,800 to $304,200 USD / year
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation requirements across end-to-end customer experience architectures, improving the quality and experience KPIs across MCAPS-Core. Within CXA, our Community team connects customers with useful support and brings their insights into better products, knowledge and experiences. As a Digital Community Support Manager, you will lead a multidisciplinary team across Community, social support, creative media and program delivery, shaping sustainable contributor programs and an evidence-led roadmap. Working with Support, Product, Engineering, Marketing and Data partners, you will improve digital experiences with responsible AI and human oversight. Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Set and deliver the digital Community and proactive social-support strategy, roadmap and operating rhythm, managing priorities, dependencies, risks and investment trade-offs.
Manage and develop an inclusive multidisciplinary team across Community, social, creative media and program work; set supplier delivery expectations and resolve escalations through authorized vendor leadership.
Build a sustainable global volunteer and contributor lifecycle, including recruitment, onboarding, support, recognition and development of trusted community leaders.
Lead Community health, moderation, code-of-conduct and crisis-escalation practices with Privacy, Legal and Trust & Safety partners; secure appropriate specialist approvals rather than making unilateral policy decisions.
Translate customer advocacy, listening and contributor feedback into agreed Product, Engineering, Support and Knowledge improvements; lead platform-appropriate, accessible proactive social and digital-media support content.
Define KPI frameworks and instrumentation with Data partners for Community health, content discoverability, resolution and self-service; review evidence, attribution limits and business value with senior leadership.
Evaluate AI-supported deflection, knowledge discovery, workflow, moderation assistance and analytics through supervised experiments, human oversight and Responsible AI, privacy, security, accessibility and safety controls.

Other

Embody our culture and values.

Qualifications

Required/minimum qualifications

Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
1+ year(s) project or people management experience.
3+ years of experience managing cross-functional and/or cross-team projects.

Other Requirements

Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check - this position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or preferred qualifications

Bachelor's Degree AND 12+ years experience engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
4+ years people management experience.
8+ years of experience managing cross-functional and/or cross-team projects.
3+ years of experience in online community management, social media management, customer support, or related digital customer-engagement programs.
Experience applying AI or automation to customer support, self-service, knowledge discovery, or moderation, with human oversight, and working with specialist teams on digital safety, privacy, security, accessibility, and community governance.
Experience managing budgets, suppliers, or outsourced services and evaluating the business impact of community or customer-support programs.

Technical Program Management M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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