Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Manager Field Service
NJ
Provides operational management, support and leadership to field representatives to ensure customer satisfaction is achieved, field issues are resolved, and compliance obligations are met.
Added 6 mins ago
Business Manager
Constellation Energy Generation, LLC.
Middletown, CA
…following, annual budget, administrative, financial, uniform program, purchasing, shipping, receiving, stores management and inventory…
Added 6 mins ago
Sr Manager Technical Services
Constellation Energy Generation, LLC.
Houston, TX
…competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits,…
Added 6 mins ago
Sr Project Manager
Constellation Energy Generation, LLC.
Pittsburg, CA
The primary responsibility of the Sr Project Manager includes providing project management services in accordance with Constellation Power project management policies and procedures. This…
Added 7 mins ago
Client Success Manager
Clique Studios
Remote, United States
We’re looking for a Client Success Manager to join our team and play a pivotal role in the long-term success and support of our clients. In this role, you’ll work across teams to combine…
Added 8 mins ago
CO
Operations Deputy Water Services Director
City of Phoenix
AZ
- $139,214.4 to $196,081.6 USD / year
…operates with a $540M annual budget and $7B, five-year capital program and is committed to maintaining financial viability in balance with affordability, excellent customer service, and…
Added 9 mins ago
Executive Assistant to the President - Endoscopy
COV Covidien LP
Lafayette, CO
…commercializing transformational technologies that improve patient management and standards of care while increasing access to our innovations worldwide. We improve patient outcomes by…
Added 9 mins ago
Business Development Executive, Supply Chain, LE
Gartner
Remote, United States
…to closure. They then transition new clients to the account management team for ongoing value…
Added 9 mins ago
Business Development Executive, LE, Supply Chain
Gartner
Remote, United States
…to closure. They then transition new clients to the account management team for ongoing value…
Added 12 mins ago
AP
Director, Medical, US Cell Therapy
AstraZeneca Pharmaceuticals LP Company
Gaithersburg, MD
- $193,281.6 to $289,922.4 USD / year
Strong organization and time management skills
Added 12 mins ago
UB
Merchandise Manager
Ulta Beauty, Inc.
Warwick, RI
- $20 to $29 USD / hour
The Merchandise Manager (MM) is responsible for leading through Ulta Beauty’s mission, vision, and values and contributing to a high-performing team that consistently delivers top-line…
Added 12 mins ago
Merchandise Manager
Ulta Beauty, Inc.
Patchogue, NY
The Merchandise Manager (MM) is responsible for leading through Ulta Beauty’s mission, vision, and values and contributing to a high-performing team that consistently delivers top-line…
Added 12 mins ago
Sales Manager
Ulta Beauty, Inc.
Helena, MT
The Sales Manager (SM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 12 mins ago
Brow Waxing Expert
Ulta Beauty, Inc.
Panama City Beach, FL
…the brand to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service), and process…
Added 12 mins ago
Merchandise Manager
Ulta Beauty, Inc.
Pinecrest, FL
The Merchandise Manager (MM) is responsible for leading through Ulta Beauty’s mission, vision, and values and contributing to a high-performing team that consistently delivers top-line…
Added 12 mins ago
Sales Manager
Ulta Beauty, Inc.
Bullhead City, AZ
The Sales Manager (SM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 12 mins ago
Brow Waxing Expert
Ulta Beauty, Inc.
Bullhead City, AZ
…the brand to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service), and process…
Added 12 mins ago
Guest Coordinator
Ulta Beauty, Inc.
Tulsa, OK
…products, and culture of Ulta Beauty and support the Experience Manager (EM) and Assistant Services Manager (ASM) through a focus on performance (service/retail sales and in-store events),…
Added 12 mins ago
Brow Waxing Expert
Ulta Beauty, Inc.
El Paso, TX
…the brand to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service), and process…
Added 12 mins ago
UB
Experience Manager
Ulta Beauty, Inc.
Bolingbrook, IL
- $28.5 to $35 USD / hour
The Experience Manager (EM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 12 mins ago
UB
Sales Manager
Ulta Beauty, Inc.
Southgate, CA
- $28 to $35 USD / hour
The Sales Manager (SM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 12 mins ago
Operations Manager
Ulta Beauty, Inc.
Columbus, MS
The Operations Manager (OM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 12 mins ago
UB
Lead Cashier
Ulta Beauty, Inc.
Campbell, CA
- $17.5 to $26 USD / hour
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, lead associates to do the same, and create excitement and accountability to…
Added 12 mins ago
Lead Cashier
Ulta Beauty, Inc.
Boca Raton, FL
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, lead associates to do the same, and create excitement and accountability to…
Added 12 mins ago
Lead Cashier
Ulta Beauty, Inc.
Chandler, AZ
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, lead associates to do the same, and create excitement and accountability to…

Microsoft

Digital Community Support Manager

United States

$142,800 to $304,200 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $142,800 to $304,200 USD / year
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation requirements across end-to-end customer experience architectures, improving the quality and experience KPIs across MCAPS-Core. Within CXA, our Community team connects customers with useful support and brings their insights into better products, knowledge and experiences. As a Digital Community Support Manager, you will lead a multidisciplinary team across Community, social support, creative media and program delivery, shaping sustainable contributor programs and an evidence-led roadmap. Working with Support, Product, Engineering, Marketing and Data partners, you will improve digital experiences with responsible AI and human oversight. Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Set and deliver the digital Community and proactive social-support strategy, roadmap and operating rhythm, managing priorities, dependencies, risks and investment trade-offs.
Manage and develop an inclusive multidisciplinary team across Community, social, creative media and program work; set supplier delivery expectations and resolve escalations through authorized vendor leadership.
Build a sustainable global volunteer and contributor lifecycle, including recruitment, onboarding, support, recognition and development of trusted community leaders.
Lead Community health, moderation, code-of-conduct and crisis-escalation practices with Privacy, Legal and Trust & Safety partners; secure appropriate specialist approvals rather than making unilateral policy decisions.
Translate customer advocacy, listening and contributor feedback into agreed Product, Engineering, Support and Knowledge improvements; lead platform-appropriate, accessible proactive social and digital-media support content.
Define KPI frameworks and instrumentation with Data partners for Community health, content discoverability, resolution and self-service; review evidence, attribution limits and business value with senior leadership.
Evaluate AI-supported deflection, knowledge discovery, workflow, moderation assistance and analytics through supervised experiments, human oversight and Responsible AI, privacy, security, accessibility and safety controls.

Other

Embody our culture and values.

Qualifications

Required/minimum qualifications

Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
1+ year(s) project or people management experience.
3+ years of experience managing cross-functional and/or cross-team projects.

Other Requirements

Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check - this position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or preferred qualifications

Bachelor's Degree AND 12+ years experience engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
4+ years people management experience.
8+ years of experience managing cross-functional and/or cross-team projects.
3+ years of experience in online community management, social media management, customer support, or related digital customer-engagement programs.
Experience applying AI or automation to customer support, self-service, knowledge discovery, or moderation, with human oversight, and working with specialist teams on digital safety, privacy, security, accessibility, and community governance.
Experience managing budgets, suppliers, or outsourced services and evaluating the business impact of community or customer-support programs.

Technical Program Management M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Apply About employer

Report this job