Jobs in the United States

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Added 4 mins ago
Senior Financial Planning & Analysis Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Financial Planning & Analysis Manager based in the…
Added 11 mins ago
Technical Project Manager
Illumina, Inc.
United States
Illumina is seeking a Technical Project Manager to drive the execution of technical projects across a portfolio of sustaining engineering, lifecycle management, manufacturing, supply chain,…
Added 32 mins ago
EPC Automation Lead
Bechtel Corporation
AZ
Reporting to the Project Innovation and Information Manager (PIIM), the EPC Automation lead role is responsible for the implementation, configuration and support of jobsite…
Added 50 mins ago
T
Project Engineer
Therma
Boise, ID
- $85,000 to $110,000 USD / year
We have an immediate need for a Project Engineer in Boise. You'll work side by side with our Project Managers on planning, scheduling, resource allocation, and project accounting, and…
Added 51 mins ago
Senior Process Manager - Machine shop
MAHLE
Pithampur, IN
Improves process controls and reduces variations (SPC, CP/CPK improvement).
Added 1 hour ago
Construction Manager, GES NA, Design and Construction
Amazon.com Services LLC
Arlington, VA · New York, NY
…managing multiple concurrent projects while maintaining clear and transparent communication with all project stakeholders. This role combines construction management, engineering, project…
Added 1 hour ago
EPC Automation Lead
Bechtel
AZ
Reporting to the Project Innovation and Information Manager (PIIM), the EPC Automation lead role is responsible for the implementation, configuration and support of jobsite…
Added 1 hour ago
Account Manager - Direct Rental Sales (DRS)
Trane Technologies
Wilmington, MA
We are seeking an energetic, results-driven Account Manager – Direct Rental Sales (DRS) to lead business development and account management across Southern New England (Greater Boston,…
Added 2 hours ago
Business Manager
Constellation Energy Generation, LLC.
Middletown, CA
Responsible for the Supply / Administrative and Financial functions of a power plant including, one or more of the following, annual budget, administrative, financial, uniform program,…
Added 3 hours ago
Project Manager - Commercial Interior Construction
AlphaX
Bentonville, AR
We are seeking an experienced Project Manager to join our team and oversee commercial interior construction projects from contract award through final handover. We are looking for someone…
Added 3 hours ago
Project Manager - Commercial Drywall & Metal Framing
AlphaX
Melbourne, FL
We are seeking an experienced Project Manager to join our team and oversee commercial drywall, metal framing, acoustical ceiling, and related interior construction projects from contract…
Added 3 hours ago
Construction Project Manager - Drywall, Acoustical & Flooring
AlphaX
Pensacola, FL
We are seeking an experienced Construction Project Manager to join our team and lead commercial interior construction projects involving drywall, metal framing, acoustical ceilings,…
Added 3 hours ago
Project Manager - Structural Steel & Precast Construction
AlphaX
Milwaukee, WI
We are seeking an experienced Structural Steel Project Manager to join our team and oversee commercial and industrial structural steel and precast construction projects from initial…
Added 3 hours ago
Assistant Project Manager - Commercial Construction
AlphaX
Richmond, VA
Understanding of construction sequencing, procurement, subcontractor management, and project controls.
Added 3 hours ago
T
Project Engineer
Therma
Salt Lake City, UT
- $85,000 to $110,000 USD / year
We have an immediate need for a Project Engineer in Salt Lake City, UT. You'll work side by side with our Project Managers on planning, scheduling, resource allocation, and project…
Added 3 hours ago
Field Engineering Manager
TerraPower, LLC
Kemmerer, WY
Added 4 hours ago
Operational Excellence Manager
North American Stamping Group
Portland, TN
To support the implementation and ongoing improvement of a sustainable operational excellence management approach through development and day to day management of divisional operational…
Added 4 hours ago
Industrial Manufacturing Engineer
North American Stamping Group
Portland, TN
Supports manufacturing engineering, program management, and new product launch meetings (e.g., design reviews, project status reports, key measure reports, handover, etc.).
Added 5 hours ago
Sr. Principal Manufacturing Systems Integration Project Manager
RTX Corporation
tucson, AZ
The Raytheon Capacity Growth Office (CGO) is seeking a Sr. Principal Systems Integration Project Manager to lead the planning, execution, and delivery of complex, multi‑disciplinary…
Added 5 hours ago
J
Project Manager, Network Infrastructure
Jobgether
Remote, United States
- $80,000 to $120,000 USD / year
Strong understanding of project controls, risk management, stakeholder coordination, and delivery milestones.
Added 5 hours ago
M
Digital Community Support Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation…
Added 6 hours ago
A
Facilities Engineering Manager
Actalent
Sparks, NV
- $57.5 to $85.09 USD / hour
Experience with Building Management Systems (BMS) and controls.
Added 6 hours ago
CG
Manufacturing Equipment Technology Program Manager
Chromalloy Gas Turbine LLC
Carson City, NV
- $114,337.92 to $150,068.52 USD / year
Added 6 hours ago
Manager: Facilities Maintenance
ACCO Brands USA
Booneville, MS
Added 6 hours ago
Senior Redevelopment Project Manager
City of Gresham
Gresham, OR
The City of Gresham is seeking a motivated and highly skilled Senior Redevelopment Project Manager to join our Citywide Services team. We are looking for an experienced, independent…

Microsoft

Digital Community Support Manager

United States

$142,800 to $304,200 USD / year

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Job details

Pay: $142,800 to $304,200 USD / year
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation requirements across end-to-end customer experience architectures, improving the quality and experience KPIs across MCAPS-Core. Within CXA, our Community team connects customers with useful support and brings their insights into better products, knowledge and experiences. As a Digital Community Support Manager, you will lead a multidisciplinary team across Community, social support, creative media and program delivery, shaping sustainable contributor programs and an evidence-led roadmap. Working with Support, Product, Engineering, Marketing and Data partners, you will improve digital experiences with responsible AI and human oversight. Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Set and deliver the digital Community and proactive social-support strategy, roadmap and operating rhythm, managing priorities, dependencies, risks and investment trade-offs.
Manage and develop an inclusive multidisciplinary team across Community, social, creative media and program work; set supplier delivery expectations and resolve escalations through authorized vendor leadership.
Build a sustainable global volunteer and contributor lifecycle, including recruitment, onboarding, support, recognition and development of trusted community leaders.
Lead Community health, moderation, code-of-conduct and crisis-escalation practices with Privacy, Legal and Trust & Safety partners; secure appropriate specialist approvals rather than making unilateral policy decisions.
Translate customer advocacy, listening and contributor feedback into agreed Product, Engineering, Support and Knowledge improvements; lead platform-appropriate, accessible proactive social and digital-media support content.
Define KPI frameworks and instrumentation with Data partners for Community health, content discoverability, resolution and self-service; review evidence, attribution limits and business value with senior leadership.
Evaluate AI-supported deflection, knowledge discovery, workflow, moderation assistance and analytics through supervised experiments, human oversight and Responsible AI, privacy, security, accessibility and safety controls.

Other

Embody our culture and values.

Qualifications

Required/minimum qualifications

Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
1+ year(s) project or people management experience.
3+ years of experience managing cross-functional and/or cross-team projects.

Other Requirements

Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check - this position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or preferred qualifications

Bachelor's Degree AND 12+ years experience engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
4+ years people management experience.
8+ years of experience managing cross-functional and/or cross-team projects.
3+ years of experience in online community management, social media management, customer support, or related digital customer-engagement programs.
Experience applying AI or automation to customer support, self-service, knowledge discovery, or moderation, with human oversight, and working with specialist teams on digital safety, privacy, security, accessibility, and community governance.
Experience managing budgets, suppliers, or outsourced services and evaluating the business impact of community or customer-support programs.

Technical Program Management M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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