Jobs in the United States

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Added 2 mins ago
J
Senior Project Manager
Jobgether
Remote, United States
- $96,000 to $135,000 USD / year
…steps. Our partner is looking for a Right of Way Senior Project Manager based in Florida, United…
Added 6 mins ago
Executive Oncology Sales Specialist, CAR-T (Denver, CO)- Johnson & Johnson Innovative Medicine
Janssen Biotech, Inc. Legal Entity
Denver, CO
The Oncology Specialist (OS) in the CAR-T franchise is a Field Based role reporting to a District Manager. The OS has primary responsibility for developing the relationship with CARYKTI®…
Added 7 mins ago
GM
Make-Ready Specialist - Nexus at Goodnight Ranch
Greystar Management Services, LLC
Austin, TX
- $18.75 to $20 USD / hour
Performs touch-up paints for vacant and occupied units as directed by Service Supervisor or Community Manager.
Added 10 mins ago
SS
Restaurant Shift Manager
Shake Shack Enterprises, LLC
11922 Democracy Drive, VA
- $20 to $24 USD / hour
Manage the flow of service and direct the work of team members on a shift to ensure the highest levels of safety, cleanliness, quality, and speed.
Added 10 mins ago
SS
Restaurant Shift Manager
Shake Shack Enterprises, LLC
74 Central Street SuiteA, MA
- $20 to $24 USD / hour
Manage the flow of service and direct the work of team members on a shift to ensure the highest levels of safety, cleanliness, quality, and speed.
Added 10 mins ago
SS
Restaurant Shift Manager
Shake Shack Enterprises, LLC
Yonkers, NY
- $21 to $25 USD / hour
Manage the flow of service and direct the work of team members on a shift to ensure the highest levels of safety, cleanliness, quality, and speed.
Added 10 mins ago
Restaurant Manager
Shake Shack Enterprises, LLC
Fairfax, VA
Manage daily restaurant operations to ensure superior service and guest satisfaction
Added 10 mins ago
Restaurant Manager
Shake Shack Enterprises, LLC
Vienna, VA
Manage daily restaurant operations to ensure superior service and guest satisfaction
Added 10 mins ago
Restaurant Manager
Shake Shack Enterprises, LLC
Yonkers, NY
Manage daily restaurant operations to ensure superior service and guest satisfaction
Added 18 mins ago
EDUCATION TECH SUPERVISOR NF4
U.S. Marine Corps
Marine Corps Air Station - Yuma, AZ
Added 18 mins ago
Store Manager, RX
CVS Health
Sun City West, AZ
As a CVS Health Store Manager Rx (SM, Rx), you will be a single-unit retail leader responsible for leading your team to achieve operational and service excellence. The SM, Rx will achieve…
Added 18 mins ago
Telepharmacy Technician- (Onsite - 17304 - Peoria, AZ) - FT
CVS Health
Peoria, AZ
…helping to simplify health care one person, one family and one community at a…
Added 18 mins ago
Medical Assistant - Float
CVS Health
Chandler, AZ
…helping to simplify health care one person, one family and one community at a…
Added 18 mins ago
Senior RN Clinical Stroke Program Manager
Banner Health
Mesa, AZ
As a Senior RN Clinical Stroke Program Manager, you will be a vital member of a Comprehensive Stroke Center (CSC) - recognized as the highest level of stroke certification attainable by…
Added 18 mins ago
Operations Clerk
Republic Services
Phoenix, AZ
Reports any safety or customer service related issues to supervisor or manager immediately.
Added 18 mins ago
Float, medical assistant
CVS Health
Phoenix, AZ
…helping to simplify health care one person, one family and one community at a…
Added 19 mins ago
Assistant Property Manager, Multifamily
Harbor Group Management
Phoenix, AZ
JOB SUMMARY: The Assistant Property Manager supports the Property Manager in overseeing the day-to-day financial, operational, and administrative functions of a multi-family residential…
Added 19 mins ago
Senior Manager, Payment Integrity COE
CVS Health
Phoenix, AZ
The Senior Manager, Payment Integrity COE Rework & Escalations provides centralized program leadership for the intake, tracking, coordination, reporting, and resolution of rework and…
Added 23 mins ago
Executive Oncology Sales Specialist, CAR-T (Denver, CO)- Johnson & Johnson Innovative Medicine
Janssen Biotech, Inc. Legal Entity
Denver, CO
The Oncology Specialist (OS) in the CAR-T franchise is a Field Based role reporting to a District Manager. The OS has primary responsibility for developing the relationship with CARYKTI®…
Added 27 mins ago
Internal Equity Manager
City and County of Denver
United States
If you're passionate about service, community engagement, and creating positive change, we invite you to explore career opportunities with us. Come join a team that believes in the power of…
Added 27 mins ago
Cook
Trilogy Health Services, LLC
Petersburg, IN
Assist the Food Service Manager with inventory control and ordering supplies.
Added 27 mins ago
Cook
Trilogy Health Services, LLC
Vincennes, IN
Assist the Food Service Manager with inventory control and ordering supplies.
Added 27 mins ago
Cook
Trilogy Health Services, LLC
Lafayette, IN
Assist the Food Service Manager with inventory control and ordering supplies.
Added 27 mins ago
Cook
Trilogy Health Services, LLC
Danville, KY
Assist the Food Service Manager with inventory control and ordering supplies.
Added 27 mins ago
Cook
Trilogy Health Services, LLC
Delphi, IN
Assist the Food Service Manager with inventory control and ordering supplies.

Microsoft

Digital Community Support Manager

United States

$142,800 to $304,200 USD / year

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Job details

Pay: $142,800 to $304,200 USD / year
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation requirements across end-to-end customer experience architectures, improving the quality and experience KPIs across MCAPS-Core. Within CXA, our Community team connects customers with useful support and brings their insights into better products, knowledge and experiences. As a Digital Community Support Manager, you will lead a multidisciplinary team across Community, social support, creative media and program delivery, shaping sustainable contributor programs and an evidence-led roadmap. Working with Support, Product, Engineering, Marketing and Data partners, you will improve digital experiences with responsible AI and human oversight. Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Set and deliver the digital Community and proactive social-support strategy, roadmap and operating rhythm, managing priorities, dependencies, risks and investment trade-offs.
Manage and develop an inclusive multidisciplinary team across Community, social, creative media and program work; set supplier delivery expectations and resolve escalations through authorized vendor leadership.
Build a sustainable global volunteer and contributor lifecycle, including recruitment, onboarding, support, recognition and development of trusted community leaders.
Lead Community health, moderation, code-of-conduct and crisis-escalation practices with Privacy, Legal and Trust & Safety partners; secure appropriate specialist approvals rather than making unilateral policy decisions.
Translate customer advocacy, listening and contributor feedback into agreed Product, Engineering, Support and Knowledge improvements; lead platform-appropriate, accessible proactive social and digital-media support content.
Define KPI frameworks and instrumentation with Data partners for Community health, content discoverability, resolution and self-service; review evidence, attribution limits and business value with senior leadership.
Evaluate AI-supported deflection, knowledge discovery, workflow, moderation assistance and analytics through supervised experiments, human oversight and Responsible AI, privacy, security, accessibility and safety controls.

Other

Embody our culture and values.

Qualifications

Required/minimum qualifications

Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
1+ year(s) project or people management experience.
3+ years of experience managing cross-functional and/or cross-team projects.

Other Requirements

Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check - this position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or preferred qualifications

Bachelor's Degree AND 12+ years experience engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
4+ years people management experience.
8+ years of experience managing cross-functional and/or cross-team projects.
3+ years of experience in online community management, social media management, customer support, or related digital customer-engagement programs.
Experience applying AI or automation to customer support, self-service, knowledge discovery, or moderation, with human oversight, and working with specialist teams on digital safety, privacy, security, accessibility, and community governance.
Experience managing budgets, suppliers, or outsourced services and evaluating the business impact of community or customer-support programs.

Technical Program Management M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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