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Added 20 mins ago
AI Architect
Arcosa Wind Towers
Memphis, TN
Develop and maintain enterprise Power BI dashboards, semantic models, reports, and analytics supporting executive and operational decision-making.
Added 26 mins ago
Sales Representative
Performance Food Group
OH
Intermediate abilities with Microsoft Office Suite including Excel, PowerPoint & Power BI.
Added 32 mins ago
Director of Admissions
Fusion Academy
San Antonio, TX
Data-driven mindset with experience using CRM, reporting, and presentation tools (Salesforce, Canva, Power BI).
Added 37 mins ago
Manager, Maritime HR Operations
Carnival Cruise Line
Seattle, WA
Added 50 mins ago
CMMS Analyst - Decatur, IL or ADM site
ADM
Decatur, IL
Knowledge of reporting tools (BIRT, Power Bi, Tableau)
Added 50 mins ago
Continuous Improvement Supervisor - Decatur, IL
ADM
Decatur, IL
Added 50 mins ago
Organizational Development Specialist
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Schaumburg, IL
Added 51 mins ago
Senior Snowflake Engineer (LATAM)
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Remote, United States
Experience integrating Snowflake with BI tools (Tableau, Looker, Power BI) and downstream consumers.
Added 1 hour ago
Procurement Specialist III
Family Health International
Remote, United States
Deltek Costpoint, Docusign, and Power BI experience strongly preferred.
Added 1 hour ago
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Full Stack Engineer*
San Bernardino County
San Bernardino County, CA
- $47.11 to $66.5 USD / hour
The Full Stack Engineer will support platforms and technologies such as ServiceNow, Microsoft Power Platform, Power BI, generative artificial intelligence solutions, application programming…
Added 1 hour ago
Deputy Planning Manager
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Working knowledge of project controls toolsets and reporting tools commonly used for planning and reporting (e.g., Primavera P6 / MS Project; reporting in Excel/Power BI).
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Proficiency in AI tools and software such as Power BI and Alteryx for daily operations.
Added 1 hour ago
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Pfizer
New York City, NY
- $162,900 to $271,500 USD / year
Added 1 hour ago
Financial Solutions Advisor Registration Candidate - Bushwick Financial Center (Bi-Lingual Spanish Required)
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rochester, NY
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Manager - Software Engineering
American Express
New York, NY
- $123,000 to $215,250 USD / year
BI & Executive Reporting: Develop interactive dashboards and reporting solutions using Power BI and Microsoft Fabric, and produce clear technical and performance insights for leadership.
Added 1 hour ago
Internal Audit Manager
Marsh McLennan Inc.
NEW YORK, NY
…Controls Experience with data analytics and familiarity with Power BI Use of AI to assist audit testing Why join us? We help you be your best through professional development opportunities,…
Added 1 hour ago
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HR Reporting Specialist (NonProfit) Manhattan
AHRC New York City
NEW YORK, NY
- $80,000 to $90,000 USD / year
…organization that envisions a socially just world where the power of difference is embraced and reflected in all that we do. Generosity guides us as we honor our legacy and continuously…
Added 1 hour ago
Analyst, People Analytics & Reporting
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Added 1 hour ago
PowerBI Developer
Internal Data Resources, Inc
NEW YORK, NY
IDR is seeking a PowerBI Developer to join one of our top clients for a remote opportunity. In this role, youll design, build, and enhance Power BI reports and dashboards that help business…
Added 1 hour ago
Data and Analytics Engineering Lead, Reinsurance
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NEW YORK, NY
Added 1 hour ago
Sr. Analyst Financial Planning & Analysis
Nasdaq, Inc.
NEW YORK, NY
Added 1 hour ago
Cyber Analytics Actuarial Spring Coop College Program 2027
Marsh McLennan Inc.
NEW YORK, NY
…programming languages/visualization tools (i.e., R, Alteryx, Power BI) is a plus Good problem-solving skills, attention-to-details, and financial aptitude Strong communication and…

Microsoft

CX Program Manager II

United States

$102,100 to $219,200 USD / year

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Job details

Pay: $102,100 to $219,200 USD / year
Apply by: Apr 27, 2027
Posting language: English
Posted: Oct 29, 2026

Original job description

Overview

Empower customers to thrive on a leading cloud platform with the Azure Capacity team. In this role, you will help deliver on Microsoft's cloud promise at global scale by ensuring first-party services and prioritized customer workloads have the cloud resources they need, when they need them. You will work across global engineering, product, infrastructure, planning, forecasting, field, and customer-facing teams to use advanced analytics, customer signals, and operational insights to predict demand, manage capacity, reduce friction, and improve customer outcomes. We are looking for a Customer Experience Program Manager II. This role sits at the intersection of customer experience, capacity management, technical program execution, and systems transformation. You will drive standards, tools, reporting, intake, and fulfillment processes for capacity requests; collaborate with service owners to resolve blockers; and optimize resource allocation across Azure regions. You will also define the requirements for the systems and operating mechanisms needed to scale decision-making, develop customer- and region-specific levers, and support the increasing demand created by a constantly growing customer base. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Manage capacity planning and supportability activities for Microsoft's first-party (1P) services across prioritized Azure regions to help deliver a reliable and seamless customer experience.
Monitor customer experience metrics, scorecards, and operational data to identify trends, surface risks, and recommend opportunities for improvement.
Collaborate with infrastructure, planning, forecasting, engineering, and product teams to align capacity enablement activities with customer and business needs.
Partner with stakeholders to improve systems, tools, and operational processes that support efficient capacity planning, demand management, and data-informed decision making.
Coordinate with cross-functional teams to identify, troubleshoot, and resolve capacity-related blockers impacting customer onboarding, growth, and service delivery.
Support customer-facing and field organizations by providing insights, guidance, and recommendations that help optimize resource planning and accelerate customer success.
Contribute to an inclusive team culture by promoting collaboration, respect, accountability, and an environment where everyone can do their best work.

Qualifications

Required Qualifications:

Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 2+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 3+ years experience in engineering, product/technical program management, data analysis, or product development
OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 5+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
2+ years of experience managing cross-functional and/or cross-team projects to deliver business or customer outcomes.
Demonstrated experience identifying customer or operational challenges and translating insights into prioritized process, system, or workflow improvements.
Experience using data, analytics, and customer signals to identify trends, drive decision making, and improve operational effectiveness.
Experience building partnerships and collaborating effectively across engineering, product, operations, and customer-facing teams.
Proficiency using analytics and reporting tools such as Microsoft Power BI, Structured Query Language (SQL), or similar technologies.

#azurecorejobs

Customer Experience Program Mgmt IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Microsoft Azure
Forecasting
Reporting
Decision making
Customer experience
Troubleshoot
Computer science
Program management
Data analysis
Workflow
Microsoft Power BI
SQL

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