Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 3 mins ago
HA
Facilities Program Manager - HSC
Howmet Aerospace
Hampton, VA
- $120,000 to $130,000 USD / year
The Facilities Program Manager will lead programs for the Plant developing milestone plans, identifying required resources, providing cadence to ensure Capital milestones are met and…
Added 5 mins ago
Manager, Co-brand Acquisition Marketing
Hilton
McLean, VA · Dallas, TX
…rewards, and unique customer experiences and partnerships. As the Manager, Co-brand Acquisition Marketing, you will help drive growth across Hilton's portfolio of co-branded credit cards by…
Added 5 mins ago
Production Planner
Textron
Wilmington, MA
Partner with procurement, production manager, quality, engineering, and program management, and other supply chain disciplines to proactively plan, schedule, and effectively manage…
Added 6 mins ago
UG
Capability Manager for AI Modernization
UnitedHealth Group
Dallas, TX · Hartford, CT · Minneapolis, MN · Phoenix, AZ · Tampa, FL
- $91,700 to $163,700 USD / year
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes…
Added 8 mins ago
Construction Assistant Project Manager - Hospitality
AECOM
Miami, FL
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex…
Added 8 mins ago
A
Customer Support Manager (Remote)
AECOM
Remote, United States
- $80,000 to $95,000 USD / year
…to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and…
Added 8 mins ago
Head of Sales
Attest
New York
Remuneration: : $180,000–$215,000 base and $360,000 –$430,000 OTE + Equity Program
Added 9 mins ago
IG
Cost Manager
Insight Global
WestLake, TX
- From $50 USD / hour
We are seeking an experienced Cost Manager to oversee cost controls, forecasting, billing, and financial reporting across a large, complex construction program. This role will work closely…
Added 9 mins ago
IG
Cost Manager
Insight Global
Grand Prairie, TX
- From $55 USD / hour
We are seeking an experienced Cost Manager to oversee cost controls, forecasting, billing, and financial reporting across a large, complex construction program. This role will work closely…
Added 10 mins ago
Area Sales Director-West
Bausch+Lomb Companies Inc.
Remote - West Coast US, OR
Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world - from the moment of…
Added 11 mins ago
Engineering Manager
Counterpart Health
Remote, United States
We're looking for an Engineering Manager to join our team. Our managers take on a player/coach role, balancing technical leadership, execution, and people management. The primary…
Added 12 mins ago
Media Sales Planner
Dow Jones & Company, Inc.
United States
…upskilling and leadership training and opportunities. By joining our global Sales Planning organization you will be a part of a diverse and growing team where you will continue to learn, be…
Added 13 mins ago
Assistant Manager - Pandora Boutique, Spotsylvania Mall
REEDS Jewelers
Fredericksburg, VA
Partner with the Store Manager to exceed sales goals and KPIs.
Added 15 mins ago
Technical Program Manager, Energy Contracts and Asset Management
Google
New York, NY · San Francisco, CA
Strong collaborative program management skills with experience managing complex, global projects that require inputs from cross-functional partners (e.g., legal, tax, finance, engineering).
Added 18 mins ago
Program Development and Grants Coordinator (any of our office locations)
Prosper Global
Odesa
The Program Development and Grants Coordinator plays a central role in coordinating proposal development and donor reporting across Prosper Global Ukraine’s growing program portfolio.…
Added 18 mins ago
GH
Region Product Manager, SPECT
GE HEALTHCARE
Remote, United States
- $128,480 to $192,720 USD / year
The role of the Regional Product Manager, SPECT Radiopharma at GE Healthcare (GEHC) will drive commercial management for GEHC’s SPECT product portfolio (including Ceretec, Myoview,…
Added 23 mins ago
Data Center Security Manager , AMER East
Amazon Data Services, Inc.
Ashburn, VA
- Experience acting as a Program Security Officer, Security Specialist, or Security Manager with duties including interpreting and implementing requirements within the personnel,…
Added 28 mins ago
HOSPITALITY SERVICES MANAGER - ORD
Compass Group
Chicago, IL
As the Hospitality Experience Manager, you will serve as a champion for hospitality excellence across multiple United Club lounge locations. You will partner closely with the Corporate…
Added 28 mins ago
HOSPITALITY EXPERIENCE MANAGER
Compass Group
San Francisco, CA
As the Hospitality Experience Manager, you will serve as a champion for hospitality excellence across multiple United Club lounge locations. You will partner closely with the Corporate…
Added 28 mins ago
Sr. Manager, Global Partner Marketing Campaigns & Programs
Mimecast North America, Inc.
United States of America, MA
Mimecast Global Partner Marketing is looking for a Partner Marketing Campaigns & Programs Manager to own the strategy, design, and execution of our through-partner marketing engine across…
Added 31 mins ago
Technical Program Manager
Rochester Precision Opt
West Henrietta, NY
Partner closely with Engineering, Manufacturing, Quality, Supply Chain, Contracts, and Business Development teams to drive successful program execution.
Added 33 mins ago
Manager Pilot Plant GIC N
Wm. Wrigley Jr.
United States
Implement and sustain a comprehensive quality program for the pilot plant, using the Segment QMS as the framework. The Quality program scope includes all the Q&FS and FSMA components such…
Added 35 mins ago
H
Regional Sales Manager - New York
Huel
Remote, United States
- $120,000 to $130,000 USD / year
…rewards. That's why we've created a world-class perks and benefits program designed to support our Hueligans in achieving their best, both professionally and personally, while celebrating…
Added 38 mins ago
A
Senior Network Administrator
AECOM
Miami, FL
- $115,000 to $155,000 USD / year
…to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and…
Added 38 mins ago
A
Network Operations Monitoring Specialist
AECOM
Atlanta, GA
- Up to $26.62 USD / hour
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex…

Microsoft

Customer Success Account Manager

United States

$86,100 to $169,800 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $86,100 to $169,800 USD / year
Apply by: May 4, 2027
Experience: 3+ years relevant work experience within customer success in technology industry.
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes. As a Customer Success Account Manager (CSAM), you are the delivery leader in our account team and a strategic partner to our customers. You are responsible for execution against our Customer Success Contracts and orchestration of cross-functional programs that deliver customer value and enable transformational customer outcomes. This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. We are currently looking for Customer Success Account Manager professionals to join our teams across various business groups, for varying customer sizes, in our enterprise, regulated, and partner services organizations. By applying to this role, you will be considered for multiple opportunities within Microsoft across the United States including locations beyond where the role is posted. This role is flexible in that you can work up to 50% from home. Travel percentages will very according to role. Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Responsibilities

Customer Relationship Management

Learns customer engagement role and develops foundational relationships with key customer stakeholders (e.g., Information Technology Directors, Chief Technical Office [CTO], Chief Innovation Officer [CIO], Line-of-Business leaders) and technical professionals to enable quality solution delivery and health using partnership with other account team leaders (e.g., Account Executive, Account Technology Strategist) and with guidance from senior colleagues. Expands and ensures customer and partner relationships beyond the current support contract owners with a focus on the leading definition of business outcomes and how to align consumption strategy to customer priorities.
Gathers information on the business and Information Technology objectives for customer organizations, identifies customer needs, and creates a shared plan to supports outcomes that are specific to the customer and common to the industry using partnerships with other account team leaders. Captures and anticipates new customer needs and outcomes identified during the delivery of support programs, success engagements, and other projects. Ensures the customer is current on technology and ready to move to cloud, enabling cloud adoption and optimizing cloud solutions to manage change and continue to grow in the cloud across all solution areas.

Account Planning

Drives conversations with customers that present the strategic alignment between the customer objectives and support contract to set a long-term strategy for consumption aligned to those priorities. Develops a program, identifies executive sponsors for a contract, and prioritizes engagements to address strategic outcomes and drive customer success. Challenges the customer, collaboration with other account team leaders, by driving the case for change to drive solution and operational health. Presents the strategic business and technical need for change. Supports account planning and advocates for change internally to help customers transform to modern digital approaches.
Plans a portfolio of work (e.g., Support programs, implementation projects, success engagements) to drive outcomes aligned with customer's prioritized solutions and workloads. Creates opportunities for support contract renewals, partners with sellers lead to upsell, and transition to Unified Support by aligning to local growth goals across solution areas. Supports the efficiency targets of their portfolio through the delivery of contracts and customer value, leverages managed intellectual property (MIP), and enhances offerings in alignment with compliance policies.

Opportunity and Pursuit Management

Captures, communicates, and brings forward recommendations from customer insights to sellers in identifying and producing opportunities (e.g., add-ons, cloud consumption, renewals). Collaborates with internal teams and sellers to help identify growth opportunities through account planning and delivery execution. Proactively seeks opportunities to develop the value of support and expand offerings by communicating the customer value to an internal audience. Directly enables cloud consumption revenue through consumption planning.

Consumption and Delivery Execution

Takes ownership for team coordination and connects identified opportunities, questions, and/or issues from customer organizations. Leads complex internal Microsoft technical/sales teams or partners to address (e.g., involving large number of teams, multi-technology), using a breadth of technical knowledge to identify a broad set of internal teams and ensure progress across solution areas. Identifies and mitigates blockers to customer success goals.
Leads and is accountable for the direction of solution deliveries and secures resources to deliver on customer obligations. Accelerates production level consumption through delivery orchestration by driving solution and operational health for prominent, challenging, and/or complex customer organizations (e.g., global, high-revenue generation, complex transformation, strategic accounts) across the solution and support lifecycle. Is accountable for the delivery of support for resolution of critical escalated issues by leveraging Incident Managers and Support teams. Shares updates to the customer and manages their expectations. Analyzes and leverages support-related feedback across a practice area and recommends solutions to drive continuous process improvement.

Technical Skilling

Leverages intermediate technical expertise to act as a technology advisor and visionary. Connects business to technology. Speaks to necessary technology, solutions, and services for specific customer scenarios. Contributes to forecasts of resource needs and timing to help removes obstacles. Leverages experience as a practitioner of technology across one cloud area from design through operations and within another cloud workload/area to lead program governance and execution oversight. Leverages experience leading large, multi-stream technology projects from design to production to help anticipate changes that could affect key projects.

Other

Embody our culture and values

Qualifications

Required Minimum Qualifications

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 2+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience?

Other Requirements:

This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.

Additional or Preferred Qualifications

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR equivalent experience.
3+ years relevant work experience within customer success in technology industry.
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
Project Management Institute (PMI) or equivalent Project Management certification.
Prosci or equivalent certification

Customer Success Account Mgmt IC3 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Customer Success Account Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Apply About employer

Report this job