Jobs in the United States

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Added 1 min ago
Sr Business Product Mgr I
Disney Entertainment & Sports LLC
Glendale, CA
Content Platforms & Operations is responsible for the development and ongoing advancement of the technical and operational functions driving the worldwide distribution and monetization of…
Added 5 mins ago
Director of Operations, Department of Systems and Information Engineering (SIE)
UVA Health
Charlottesville, VA
…Information Engineering (“SIE”) seeks applications for a Director of Operations within the School of Engineering. Systems Engineering is the discipline of steering complexity. From its…
Added 5 mins ago
US COO Summer Internship Program - Summer 2027
BMO Bank N.A.
Chicago, IL
The U.S. COO Summer Internship Program is a 10-week experience designed for rising college seniors interested in strategy, analytics, transformation, business operations, governance, and…
Added 6 mins ago
CO
IT Security Architect
City of Las Vegas
Las Vegas, NV
- $87,643.92 to $113,937.2 USD / year
…engineering security expert in application development; database design; network and operating system security design; and access and audit control development and implementations. This…
Added 7 mins ago
IVA Spacesuit Project Manager
Mclaurin Aerospace
Houston, TX
We have an exciting opportunity for a IVA Spacesuit Project Manager to join our JETS II contract team at NASA Johnson Space Center in Houston, TX.
Added 9 mins ago
WE-FAST Group Leader (Operations Manager 4)
Los Alamos National Laboratory
Los Alamos, NM
The Workplace Experience Division Office is seeking an experienced, people-focused Operations Manager 4 to lead the Workplace Experience Furniture, Amenities, and Space Team (FAST). This…
Added 9 mins ago
OSH-PPS Team Leader (Industrial Hygiene & Safety Manager 3)
Los Alamos National Laboratory
Los Alamos, NM
Demonstrated ability to design and implement strategic and tactical goals that align with organizational vision.
Added 9 mins ago
Work Control Team Lead (Maintenance Manager 3)
Los Alamos National Laboratory
Los Alamos, NM
Work Control is a multidisciplinary group, providing deployed support to all Facility Operations Directorates (FODs) for maintenance planning, scheduling, and Computerized Maintenance…
Added 10 mins ago
Construction Superientendent 2/3- Term Position
Los Alamos National Laboratory
Los Alamos, NM
…independently but will be under the oversight of a Construction Manager 3 or 4 or Superintendent 3 or 4. Project size is typically < $500k. Will support the investigation of abnormal…
Added 10 mins ago
Program Office Professional Staff Assistant (Professional Staff Assistant 1)
Los Alamos National Laboratory
Los Alamos, NM
…candidate will serve as the first point of contact for the Program Office. Functionally, the Professional Staff Assistant (PSA) will take guidance from the Staff Operations Manager/Office…
Added 13 mins ago
VH
Clinical Psychology
Veterans Health Administration
Reno, NV
- $91,227 to $185,580 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 13 mins ago
VH
Clinical Psychologist
Veterans Health Administration
Reno, NV
- $91,227 to $185,580 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 13 mins ago
VH
Assistant Nurse Manager- Med/ Surg
Veterans Health Administration
Saint Louis, MO
- $91,654 to $156,997 USD / year
The Assistant Nurse Manager (ANM) position is located at the John Cochran Division, VA St. Louis Health Care System, St. Louis, MO. The ANM supports the Nurse Manager (NM) in overseeing…
Added 15 mins ago
CO
Principal Planner
City of Greeley
Greeley, CO
- $97,919 to $141,982 USD / year
The Principal Planner provides leadership in the day-to-day operations of the Development Review team or the Long-Range/Historic Preservation/Neighborhood Resources team of the Community…
Added 15 mins ago
Manufacturing Engineer 4
APPLIED COMPOSITES INC
Los Alamitos, CA
May act as program manager for customer programs.
Added 15 mins ago
US COO Summer Internship Program - Summer 2027
BMO Bank N.A.
Chicago, IL
The U.S. COO Summer Internship Program is a 10-week experience designed for rising college seniors interested in strategy, analytics, transformation, business operations, governance, and…
Added 15 mins ago
VH
Senior Licensed Professional Mental Health Counselor
Veterans Health Administration
Oklahoma City, OK
- $89,508 to $116,362 USD / year
…supervisors as appropriate. Senior LPMHCs may be involved in program evaluation and/or research activities. Senior LPMHCs provide treatment to patients with complex needs including multiple…
Added 15 mins ago
VH
Senior Licensed Professional Mental Health Counselor
Veterans Health Administration
Oklahoma City, OK
- $89,508 to $116,362 USD / year
…supervisors as appropriate. Senior LPMHCs may be involved in program evaluation and/or research activities. Senior LPMHCs provide treatment to patients with complex needs including multiple…
Added 15 mins ago
VH
Staff Psychologist
Veterans Health Administration
Oklahoma City, OK
- $96,905 to $179,552 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 15 mins ago
VH
Staff Psychologist
Veterans Health Administration
Oklahoma City, OK
- $96,905 to $179,552 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 15 mins ago
VH
Senior Licensed Professional Mental Health
Veterans Health Administration
Shawnee, OK
- $89,508 to $116,362 USD / year
May be involved in program evaluation and/or research activities.
Added 15 mins ago
VH
Senior Licensed Professional Mental Health Counselor
Veterans Health Administration
Shawnee, OK
- $89,508 to $116,362 USD / year
May be involved in program evaluation and/or research activities.
Added 18 mins ago
VH
Staff Psychologist
Veterans Health Administration
Shawnee, OK
- $96,905 to $179,552 USD / year
Involved in program evaluation and research activities, as supported by the service.
Added 18 mins ago
VH
Staff Psychologist
Veterans Health Administration
Shawnee, OK
- $96,905 to $179,552 USD / year
Involved in program evaluation and research activities, as supported by the service.
Added 18 mins ago
VH
Clinical Pharmacy Specialist (PACT)
Veterans Health Administration
Hines, IL
- $150,535 to $195,699 USD / year
The Clinical Pharmacist Practitioner (CPP) functions as a mid-level practitioner to design, implement, and monitor therapeutic drug plans to achieve definite outcomes through direct…

Microsoft

Content Program Manager - Customer Knowledge Experience

United States

$142,800 to $304,200 USD / year

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Job details

Pay: $142,800 to $304,200 USD / year
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation requirements across end-to-end customer experience architectures, improving the quality and experience KPIs across MCAPS-Core. Within CXA, our Knowledge team helps customers find, understand and apply trusted guidance across human and AI-assisted support experiences. As a Content Program Manager - Customer Knowledge Experience, you will lead people and programs that improve customer-facing content, strengthen partner delivery and make knowledge easier to discover and maintain. You will learn across product, support and engineering teams while shaping an evidence-led content operating model. Location, flexible-work arrangements and travel will be specified after recruiting confirms the posting terms. Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Set a customer knowledge strategy and prioritized roadmap across support/self-help/Learn, using research and customer signals to guide investment.
Own content lifecycle and quality practices for creation, validation, maintenance and retirement; make freshness, trust and customer usefulness measurable.
Lead AI readiness for content through clarity, metadata, source provenance, answerability and human review; manage risks rather than promising automated accuracy.
Build partnerships across product, engineering, support, vendor operations, localization and discoverability, translating content needs into agreed delivery plans.
Turn Community and support insights into formal knowledge improvements, with shared attribution, feedback and governance.
Establish content-health and customer-outcome measures, communicate trade-offs to executives and deliver coordinated cross-organization programs.
Manage and develop an inclusive team through clear priorities, coaching, accountability and sustainable capacity planning.

Other

Embody our culture and values.

Qualifications

Required/minimum qualifications

7+ years experience in program management, digital content publishing and management, or experience in a writing or editing role
OR equivalent experience.
2+ years indirect or direct people management experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check - this position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or preferred qualifications

Master's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 8+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR Bachelor's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 12+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR equivalent experience.
7+ years recent experience with knowledge management and/or digital publishing modalities (e.g., Web, social media, in-product, training).
3+ years experience working in a complex, matrixed organization.
5+ years people management experience.

Content Program Management M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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