Jobs in the United States

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J
Senior Project Manager
Jobgether
Remote, United States
- $96,000 to $135,000 USD / year
…steps. Our partner is looking for a Right of Way Senior Project Manager based in Florida, United…
Added just now
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Regional Sales Manager
Jobgether
Remote, United States
- $100,000 to $125,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Regional Sales Manager based in the United States.
Added 1 min ago
Regional Sales Manager - Climate Control
Sunbelt Rentals, Inc.
Remote, United States
The Regional Sales Manager coaches and develops branch level leadership and sales representatives to drive revenue within the region, including the design and delivery of sales training,…
Added 4 mins ago
CC
Emergency Preparedness Coordinator
Crook, County of (OR)
Prineville, OR
- $28.04 USD / hour
…Department’s Public Health Emergency Preparedness and Response Program, ensuring the department and community are prepared to respond to, manage, and recover from public health emergencies…
Added 5 mins ago
Manager, Regulatory Advisory & Practices
American Express
New York, NY · NY
…including Global Real Estate & Workplace Experience, Global Supply Management, Business Resilience, Corporate Functions Governance & Control, Aviation, Internal Fraud Center of Excellence…
Added 5 mins ago
Executive Oncology Sales Specialist, CAR-T (Denver, CO)- Johnson & Johnson Innovative Medicine
Janssen Biotech, Inc. Legal Entity
Denver, CO
The Oncology Specialist (OS) in the CAR-T franchise is a Field Based role reporting to a District Manager. The OS has primary responsibility for developing the relationship with CARYKTI®…
Added 5 mins ago
GM
Make-Ready Specialist - Nexus at Goodnight Ranch
Greystar Management Services, LLC
Austin, TX
- $18.75 to $20 USD / hour
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in…
Added 7 mins ago
Travel Manager
Jump Trading
Chicago, NY · Chicago, IL · NY
We're hiring a Travel Manager, based in Chicago or New York, to own Jump's global travel product and lead a global travel team. You'll sit within Global Workplace Services alongside our…
Added 8 mins ago
Restaurant Manager
Shake Shack Enterprises, LLC
Fairfax, VA
2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting
Added 8 mins ago
Restaurant Manager
Shake Shack Enterprises, LLC
Vienna, VA
2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting
Added 8 mins ago
Restaurant Manager
Shake Shack Enterprises, LLC
Yonkers, NY
2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting
Added 12 mins ago
Industrial Manufacturing Engineer
North American Stamping Group
Portland, TN
Supports manufacturing engineering, program management, and new product launch meetings (e.g., design reviews, project status reports, key measure reports, handover, etc.).
Added 12 mins ago
RN Fellowship: Critical Care, LIJMC- January 2027
Northwell
United States
…plan of care, as appropriate; assesses level of pain and pain management; communicates/documents patient’s physiologic health status and plan of care; assesses patient’s psychosocial health…
Added 12 mins ago
RN Fellowship: Critical Care, NSUH-January 2027
Northwell
United States
The Critical Care Nurse Fellowship is structured as a three-phase program designed for new graduate and experienced nurses to gain the necessary knowledge, skills, and abilities to…
Added 13 mins ago
Specialist, Product Program Management
Pearson
Remote, United States
The Curriculum Product Program Manager leads end-to-end delivery of complex curriculum and content-development initiatives. Working across Product, Curriculum, Content, Operations,…
Added 16 mins ago
M
Part Time - Merchandise Manager
Michaels
PHX, AZ
- Part-time
The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate…
Added 16 mins ago
EDUCATION TECH SUPERVISOR NF4
U.S. Marine Corps
Marine Corps Air Station - Yuma, AZ
Added 16 mins ago
BH
IT Intern
Banner Health
Remote, United States
- $17.5 USD / hour
This position typically will be up to one year in length and will work under the direct supervision of a department manager or designee. The position is responsible for expanding…
Added 16 mins ago
Case Manager, Registered Nurse (Maricopa County, Arizona Candidates Only)
CVS Health
Remote, United States
The Case Manager Registered nurse is a work from home position with travel required (in Maricopa County, Arizona) to visit members. This person utilizes skills to coordinate, document, and…
Added 16 mins ago
Store Manager, RX
CVS Health
Sun City West, AZ
As a CVS Health Store Manager Rx (SM, Rx), you will be a single-unit retail leader responsible for leading your team to achieve operational and service excellence. The SM, Rx will achieve…
Added 16 mins ago
Telepharmacy Technician- (Onsite - 17304 - Peoria, AZ) - FT
CVS Health
Peoria, AZ
…inventories, etc.; enabling a consistent approach to inventory management and critical functions to maintain target inventory levels and mitigate inventory…
Added 16 mins ago
Healthcare Operations Facility Administrator
Fresenius Medical Care
Gilbert, AZ
Collaborates with the Home Therapies Manager to oversee the facility’s Home Therapies Program.
Added 16 mins ago
Configuration Analyst - Level 3 (AHT)
Northrop Grumman
Chandler, AZ
As a Data Manager, the individual in this role plans and coordinates timely preparation of project documentation (such as engineering drawings, production specifications and schedules,…
Added 16 mins ago
Manager Project Management 3 - Division Chief of Staff
Northrop Grumman
Chandler, AZ
The Launch and Exploration Division is seeing a Manager Project Management 3 , located onsite in Chandler, AZ . This position reports directly to the division Vice President and General…
Added 16 mins ago
Senior RN Clinical Stroke Program Manager
Banner Health
Mesa, AZ
As a Senior RN Clinical Stroke Program Manager, you will be a vital member of a Comprehensive Stroke Center (CSC) - recognized as the highest level of stroke certification attainable by…

Microsoft

Content Program Manager - Customer Knowledge Experience

United States

$142,800 to $304,200 USD / year

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Job details

Pay: $142,800 to $304,200 USD / year
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation requirements across end-to-end customer experience architectures, improving the quality and experience KPIs across MCAPS-Core. Within CXA, our Knowledge team helps customers find, understand and apply trusted guidance across human and AI-assisted support experiences. As a Content Program Manager - Customer Knowledge Experience, you will lead people and programs that improve customer-facing content, strengthen partner delivery and make knowledge easier to discover and maintain. You will learn across product, support and engineering teams while shaping an evidence-led content operating model. Location, flexible-work arrangements and travel will be specified after recruiting confirms the posting terms. Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Set a customer knowledge strategy and prioritized roadmap across support/self-help/Learn, using research and customer signals to guide investment.
Own content lifecycle and quality practices for creation, validation, maintenance and retirement; make freshness, trust and customer usefulness measurable.
Lead AI readiness for content through clarity, metadata, source provenance, answerability and human review; manage risks rather than promising automated accuracy.
Build partnerships across product, engineering, support, vendor operations, localization and discoverability, translating content needs into agreed delivery plans.
Turn Community and support insights into formal knowledge improvements, with shared attribution, feedback and governance.
Establish content-health and customer-outcome measures, communicate trade-offs to executives and deliver coordinated cross-organization programs.
Manage and develop an inclusive team through clear priorities, coaching, accountability and sustainable capacity planning.

Other

Embody our culture and values.

Qualifications

Required/minimum qualifications

7+ years experience in program management, digital content publishing and management, or experience in a writing or editing role
OR equivalent experience.
2+ years indirect or direct people management experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check - this position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or preferred qualifications

Master's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 8+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR Bachelor's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 12+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR equivalent experience.
7+ years recent experience with knowledge management and/or digital publishing modalities (e.g., Web, social media, in-product, training).
3+ years experience working in a complex, matrixed organization.
5+ years people management experience.

Content Program Management M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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