Jobs in the United States

25+ jobs

Save this search

Added just now
Team Lead Claims Adjuster - Workers Compensation | Jurisdiction: TX, MN, MI | Licensing: TX or Home State required - Remote
Sedgwick Claims Management Services Inc.
Eden Prairie, MN · Telecommuter, GA
Identifies and advises management of trends, problems, and issues as well as recommended course of action; informs management of new procedures and ideas for continuous process improvement;…
Added just now
Physician Experience Manager
CHS
Franklin, TN
The Physician Experience Manager leads operational initiatives and daily program strategies designed to measure, analyze, and enhance physician and advanced provider engagement,…
Added just now
TG
Two Year Old Lead Teacher
The Goddard School of Concord (Highland Creek), NC
Concord, NC
- $17 to $18 USD / hour
Strong classroom management and leadership skills
Added 1 min ago
M
Forklift Operator
Mclane
Findlay, OH
- $20.25 USD / hour
Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!
Added 1 min ago
Application Support Supervisor
University of Iowa
IA
This position is responsible for overseeing daily support activities and ticket management for multiple enterprise communication services and contact center applications within a healthcare…
Added 1 min ago
P
Restaurant Manager
projects/helpful-passage-853/companies/30ad1728-df4c-4814-8980-df0542fd3503
Ann Arbor, MI
- $63,000 to $78,000 USD / year
…and driving restaurant success. This is more than your next management position - it’s an opportunity to make a meaningful investment in your career. Take ownership of restaurant…
Added 1 min ago
P
Kitchen Manager
projects/helpful-passage-853/companies/30ad1728-df4c-4814-8980-df0542fd3503
Atlantic City, NJ
- $65,000 to $75,000 USD / year
…with Rainforest Cafe. Benefits: Extensive and well-rounded training program Continued career development and growth opportunities Generous employee discounts on dining, retail, amusements,…
Added 1 min ago
MH
Medical Assistant - Breast Surgery
MedStar Health
Baltimore, MD
- $19.55 to $34.25 USD / hour
Conducts motivational interviews that include patient screening and/or coaching on disease management ability motivation to change learning care needs and community outreach needs.…
Added 1 min ago
Patient Access Specialist
BrightView LLC
Norwood, OH
Follow organizational policies and procedures for patient access and data management.
Added 1 min ago
Behavioral Health Supervisor
BrightView LLC
Columbus, OH
Oversee onboarding and training for new hires.
Added 1 min ago
Behavioral Health Supervisor
BrightView LLC
Akron, OH
Oversee onboarding and training for new hires.
Added 1 min ago
YO
Youth Program Director | East Triangle YMCA
YMCA OF THE TRIANGLE AREA
Clayton, NC
- From $43,888 USD / year
The Youth Program Director is responsible for leading and growing programs that reflect the YMCA’s mission and serve community needs. This role includes supervising and developing part-time…
Added 1 min ago
Mgr IT Systems
Huntsville Hospital Health System
Huntsville, AL
…account options with 401K organization match; nurse residency program; tuition assistance; student loan reimbursement; On-site training and education opportunities; Employee Discounts to…
Added 1 min ago
Processing Sales & Development Manager
Triple-S Steel
Houston, TX
…customers. Additionally, this role will lead the development and training of sales talent, support business development initiatives, and implement best practices for processing sales and…
Added 1 min ago
Career Day in Flagstaff, AZ!
Community Choice Financial Family of Brands
Flagstaff, AZ
A comprehensive new hire training program designed to help set you up for success
Added 1 min ago
IT System Administrator Lvl 3
Huntsville Hospital Health System
Huntsville, AL
…account options with 401K organization match; nurse residency program; tuition assistance; student loan reimbursement; On-site training and education opportunities; Employee Discounts to…
Added 1 min ago
Field Service Technician, Intermediate
Kodiak Gas Services LLC
College Station, TX
…focuses on providing internal professional development and training, as well as the best benefits package in the…
Added 1 min ago
SC
Early Head Start Lead Teacher
Salisbury-Rowan Community Action Agency Inc
Thomasville, NC
- From $21 USD / hour
…parent /family/ community engagement in all aspects of the…
Added 1 min ago
Account Executive
Flatwater Group
Remote, United States
…development policies and procedures, as well as working with senior management to support the company’s strategic direction. Maximizes opportunity and growth by using existing contract…
Added 1 min ago
Manager Trainee
Tower Loan of Mississippi, LLC
Brookhaven, MS
At Tower Loan, we’re committed to developing future leaders! Our full-time Manager Development Program is designed to provide our Manager Trainees with the knowledge, skills, and experience…
Added 1 min ago
Global Reward Programs Director
Corning
Charlotte, NC · Corning, NY
…incentives - translating Total Rewards strategy into clear program architecture, governance and implementation…
Added 1 min ago
Critical Facility Engineer
Meta
Newton County, GA
Complete work order requests accurately and on time in an enterprise asset management (EAM) system (Hexagon)
Added 1 min ago
GENERAL SUPPLY SPECIALIST - TITLE 32
Air National Guard Units
Robins AFB, GA
Added 1 min ago
INFORMATION OPERATIONS PLANNER
U.S. Army Cyber Command
Fort Gordon, GA
…elements and operational units receive the latest information and training on IO related information. Represents the Command at Service and Joint meetings, conferences, work groups,…
Added 1 min ago
Enterprise Relationship Manager BC & DR, East
IGEL Technology
Remote, United States
This position will be responsible for the management and growth of specific named accounts, developing C-level relationships, selling deep and wide across enterprise organizations, and…

Microsoft

Content Program Manager - Customer Knowledge Experience

United States

$142,800 to $304,200 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $142,800 to $304,200 USD / year
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation requirements across end-to-end customer experience architectures, improving the quality and experience KPIs across MCAPS-Core. Within CXA, our Knowledge team helps customers find, understand and apply trusted guidance across human and AI-assisted support experiences. As a Content Program Manager - Customer Knowledge Experience, you will lead people and programs that improve customer-facing content, strengthen partner delivery and make knowledge easier to discover and maintain. You will learn across product, support and engineering teams while shaping an evidence-led content operating model. Location, flexible-work arrangements and travel will be specified after recruiting confirms the posting terms. Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Set a customer knowledge strategy and prioritized roadmap across support/self-help/Learn, using research and customer signals to guide investment.
Own content lifecycle and quality practices for creation, validation, maintenance and retirement; make freshness, trust and customer usefulness measurable.
Lead AI readiness for content through clarity, metadata, source provenance, answerability and human review; manage risks rather than promising automated accuracy.
Build partnerships across product, engineering, support, vendor operations, localization and discoverability, translating content needs into agreed delivery plans.
Turn Community and support insights into formal knowledge improvements, with shared attribution, feedback and governance.
Establish content-health and customer-outcome measures, communicate trade-offs to executives and deliver coordinated cross-organization programs.
Manage and develop an inclusive team through clear priorities, coaching, accountability and sustainable capacity planning.

Other

Embody our culture and values.

Qualifications

Required/minimum qualifications

7+ years experience in program management, digital content publishing and management, or experience in a writing or editing role
OR equivalent experience.
2+ years indirect or direct people management experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check - this position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or preferred qualifications

Master's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 8+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR Bachelor's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 12+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR equivalent experience.
7+ years recent experience with knowledge management and/or digital publishing modalities (e.g., Web, social media, in-product, training).
3+ years experience working in a complex, matrixed organization.
5+ years people management experience.

Content Program Management M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Apply About employer

Report this job