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Project Manager
Actalent
Noblesville, IN
- $57.69 to $67.31 USD / hour
Job Title: Project ManagerJob DescriptionThe Project Manager is responsible for leading and executing automation, equipment, and smart manufacturing projects within a regulated medical…
Added 1 min ago
Mgr Business Development
Baylor Scott & White Health
Temple, TX
The Manager Business Development works with the Hospital Financial Officer. They create business development processes for Baylor to add or grow programs in new or existing markets. This…
Added 1 min ago
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Accounting Solutions Architect
Tabs
New York, NY
- $135,000 to $185,000 USD / year
This is not a traditional solutions engineering role, a support role, or a product manager role, though it touches all three. You will not carry a quota, own a backlog, or run tickets. You…
Added 2 mins ago
Global Reward Programs Director
Corning
Charlotte, NC · Corning, NY
…Rewards strategy into clear program architecture, governance and implementation…
Added 2 mins ago
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RN Med Surg Part Time Weekend Nights
AdventHealth
Chatsworth, GA
- From $35 USD / hour
- Part-time
Perform nursing procedures such as wound care, catheterization, and specimen collection, ensuring accurate and safe implementation.
Added 2 mins ago
General Manager - Millen, GA
Champion Home Builders Inc.
Millen, GA
The General Manager serves as the senior business leader for a manufactured housing facility with full accountability for profitable growth, operational performance, product…
Added 2 mins ago
Global GTM Delivery Leader
MiniMed
Virtual, GA
Drive implementation of modern delivery practices including Agile, SAFe, DevOps, and product-centric ways of working.
Added 2 mins ago
Facility and MHE Supervisor
Sysco
COLLEGE PARK, GA
…development, response effort coordination and assists Safety Manager with training…
Added 2 mins ago
STORE MANAGER - DUBLIN, GA STORE #21717
Dollar General
Dublin, GA
Responsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, presentation, selling, staffing…
Added 2 mins ago
Boilermaker Superintendent Job Details | Black & Veatch Family of Companies
Black & Veatch
Cartersville, GA
…Has ability and expertise to stand in for the construction manager during absence from site if requested. Has ability to comprehend overall project schedule with regards to requirements of…
Added 2 mins ago
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RN Med Surg Surgical Days
AdventHealth
Rome, GA
- From $35 USD / hour
Perform nursing procedures such as wound care, catheterization, and specimen collection, ensuring accurate and safe implementation.
Added 2 mins ago
Nurse Case Manager
Kaiser Permanente
Decatur, GA
…workshops specific to professional needs; contributing to the implementation of systems, processes, and methods to maintain team knowledge of community resources; monitoring operational…
Added 2 mins ago
Operations Director - St. Vincent Ferrer - Vicariate IV
Archdiocese of Chicago
River Forest, IL
Works closely with the Vicariate Human Resource Manager regarding all HR policies.
Added 2 mins ago
Rehab Clinic Manager / Physical Therapy
Emory Healthcare
Jackson, GA
…caseload management and scheduling of patients. Responsible for implementation of local market business plan including company objectives and initiatives. Manages therapy center or centers,…
Added 3 mins ago
STORE MANAGER CANDIDATE - ALBANY, GA STORE #16408
Dollar General
Albany, GA
The Store Manager Candidate supports the Store Manager in the effective implementation of all store processes including employee supervision, staffing, inventory management, stocking and…
Added 3 mins ago
Site Care Partner - Lead CRA - US - FSP
Parexel
Atlanta, GA
Provides support to the Study Operations Manager (SOM)/Global Study Manager (GSM) to define local requirements for the importation/exportation processes of the investigational medical…
Added 3 mins ago
Agentic Commerce Senior Manager | Industrial
Accenture
Atlanta, GA
…within AI-driven and ecosystem-based environments. This Senior Manager will translate strategic vision into actionable programs, commercial value cases, and implementation roadmaps that…
Added 3 mins ago
Enterprise Change and Training Design Senior Manager, Life Sciences
Accenture
Atlanta, GA
Experience collaborating across change management, process design, and technology implementation teams
Added 3 mins ago
Learning Technology Manager
Accenture
Atlanta, GA
A learning technology consultant with a track record of turning complex client challenges into lasting outcomes. At the Manager level, you lead with delivery excellence - running LMS and…
Added 3 mins ago
AEM Functional Lead
Accenture
Atlanta, GA
Plan and perform analysis of content management activities and/or functions and guides the subsequent design and implementation or improvement of existing AEM applications
Added 3 mins ago
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Agentic Commerce Senior Manager | GEO & Search
Accenture
Atlanta, GA
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to help lead the design and delivery of generative engine optimization and digital ecosystem transformation programs. This role sits directly below the…
Added 3 mins ago
Researcher Health Services
Elevance Health
Atlanta, GA
…Health, Carelon and external clients. The focus area includes implementation sciences, population health, evidence-based care (drug, procedures, vaccine& and medical device) and policy…
Added 3 mins ago
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MarTech Data Architect
Accenture
Atlanta, GA
- $132,500 to $302,400 USD / year
…journeys, and model ROI before recommending solutions. Lead implementation of cloud migrations and Adobe technology (AEM, AEM Assets, AEP) that drive measurable business value. Act as a…
Added 3 mins ago
Sr Manager - Proj/Prog
Maximus
Atlanta, GA
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 3 mins ago
Site Manager
Ricoh Americas Corporation
Atlanta, GA
Improves operational quality through the effective implementation and management of Ricoh Service Excellence tools.

Microsoft

Content Program Manager - Customer Knowledge Experience

United States

$142,800 to $304,200 USD / year

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Job details

Pay: $142,800 to $304,200 USD / year
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation requirements across end-to-end customer experience architectures, improving the quality and experience KPIs across MCAPS-Core. Within CXA, our Knowledge team helps customers find, understand and apply trusted guidance across human and AI-assisted support experiences. As a Content Program Manager - Customer Knowledge Experience, you will lead people and programs that improve customer-facing content, strengthen partner delivery and make knowledge easier to discover and maintain. You will learn across product, support and engineering teams while shaping an evidence-led content operating model. Location, flexible-work arrangements and travel will be specified after recruiting confirms the posting terms. Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Set a customer knowledge strategy and prioritized roadmap across support/self-help/Learn, using research and customer signals to guide investment.
Own content lifecycle and quality practices for creation, validation, maintenance and retirement; make freshness, trust and customer usefulness measurable.
Lead AI readiness for content through clarity, metadata, source provenance, answerability and human review; manage risks rather than promising automated accuracy.
Build partnerships across product, engineering, support, vendor operations, localization and discoverability, translating content needs into agreed delivery plans.
Turn Community and support insights into formal knowledge improvements, with shared attribution, feedback and governance.
Establish content-health and customer-outcome measures, communicate trade-offs to executives and deliver coordinated cross-organization programs.
Manage and develop an inclusive team through clear priorities, coaching, accountability and sustainable capacity planning.

Other

Embody our culture and values.

Qualifications

Required/minimum qualifications

7+ years experience in program management, digital content publishing and management, or experience in a writing or editing role
OR equivalent experience.
2+ years indirect or direct people management experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check - this position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or preferred qualifications

Master's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 8+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR Bachelor's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 12+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR equivalent experience.
7+ years recent experience with knowledge management and/or digital publishing modalities (e.g., Web, social media, in-product, training).
3+ years experience working in a complex, matrixed organization.
5+ years people management experience.

Content Program Management M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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