Jobs in the United States

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Added 10 hours ago
GH
PT Assistant
Genesis Healthcare
Honolulu, HI
- $30 to $35 USD / hour
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
Added 10 hours ago
Program Scheduler
True Anomaly
Denver, CO
Guide the Program Manager and engineering leads in developing appropriate schedule tasks, workflow planning, and summary roll-up tasks.
Added 10 hours ago
MS
Retail - Sales and Customer Experience Manager - Full-time (Bench)
Michaels Stores, Inc.
United States
- Full-time
The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and…
Added 10 hours ago
M
Business Program Manager, Global Intern Experience & Innovation
Microsoft
WA · Redmond, WA · Redmond
- $97,600 to $206,400 USD / year
Microsoft’s Early in Profession organization is looking for a strategic, collaborative, and innovative Business Program Manager, Global Intern Experience & Innovation to help evolve…
Added 10 hours ago
M
Metro Contract Lead
Microsoft
NC · Charlotte, NC · Charlotte
- $116,900 to $222,600 USD / year
…Metro/Contract Lead for our Global Contracts Management team to lead a program of build projects in North…
Added 10 hours ago
M
Principal Product Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
We are seeking a Principal Product Manager to lead product strategy and execution for resiliency, continuity, reliability, performance, and security capabilities across the Microsoft…
Added 10 hours ago
M
Content Program Manager - Commercial Knowledge
Microsoft
United States
- $102,100 to $219,200 USD / year
…AI-assisted workflows with accountable human review. As a Content Program Manager - Commercial Knowledge, you will deepen expertise in enterprise support scenarios, quality controls,…
Added 10 hours ago
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Content Program Manager - Customer Knowledge Experience
Microsoft
United States
- $142,800 to $304,200 USD / year
…across human and AI-assisted support experiences. As a Content Program Manager - Customer Knowledge Experience, you will lead people and programs that improve customer-facing content,…
Added 11 hours ago
M
Digital Community Support Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
…products, knowledge and experiences. As a Digital Community Support Manager, you will lead a multidisciplinary team across Community, social support, creative media and program delivery,…
Added 11 hours ago
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Content Program Manager - Consumer Knowledge
Microsoft
United States
- $102,100 to $219,200 USD / year
…discipline and AI fluency to trusted customer guidance. As a Content Program Manager - Consumer Knowledge, you will build expertise in support scenarios, content measurement and emerging…
Added 11 hours ago
M
Principal Technical Program Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
We are looking for a Principal Technical Program Manager to drive the engineering and operational programs that enable CyberShield. You will partner with red team operators, security…
Added 11 hours ago
M
Program Strategy and Execution Manager- Sales Enablement
Microsoft
United States
- $106,400 to $222,600 USD / year
The ATU Program Go-To-Market Manager (GTMM) leads the end-to-end execution of strategic field programs for assigned lines of business across sales, marketing, consulting, customer success,…
Added 11 hours ago
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Business Program Manager - Chief of Staff Office
Microsoft
NC · ND · TX · WA · GA · Charlotte, NC · Fargo, ND · Irving, TX · Redmond, WA · Atlanta, GA · Charlotte · Fargo · Irving · Redmond · Atlanta
- $97,600 to $206,400 USD / year
The Business Program Manager - Chief of Staff Office will support the planning and execution of strategic programs and initiatives that improve how the team operates and delivers business…
Added 11 hours ago
M
Principal Product Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
We are looking for a Principal Product Manager to lead the user experience strategy for Microsoft's internal capacity intelligence and decision platform. You will define how planners,…
Added 11 hours ago
Mgr- Physician Practice
Northern Light Health
Presque Isle, ME
The Medical Group Practice Manager is responsible for all day-to-day activities of a busy, fast-paced ambulatory practice. Working with the team, the highly competent leader manages…
Added 11 hours ago
M
Product Manager II
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
…empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can…
Added 11 hours ago
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Senior Product Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
…empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can…
Added 11 hours ago
Ascentium Capital Franchise/QSR Account Manager
Regions Bank
Portland, ME
At Ascentium Capital, the Ascentium Direct Sales Account Manager develops business while retaining and servicing these clients for their business financing needs.
Added 11 hours ago
Medical Assistant
Northern Light Health
Portland, ME
This position reports directly to either the Regional Operations Manager or Clinic Supervisor and works in conjunction with the Clinical Educator. The Medical Assistant provides day-to-day…
Added 11 hours ago
M
Customer and Partner Engagement Manager
Microsoft
ON, CA
- $128,000 to $222,400 CAD / year
As the Customer and Partner Engagement Manager, you will inform, enable, and increase the effectiveness of the highest-priority customer and partner engagements involving the President of…
Added 11 hours ago
WM
PART-TIME /TEMPORARY Strategic Communications Assistant
Western Municipal Water District
Riverside, CA
- $18 to $25 USD / hour
- Part-time
Assists with planning and executing community events and meetings, including coordinating invitations, agendas, vendors, logistics, materials, setup and breakdown, and day-of event support.
Added 11 hours ago
Senior EP Mapping Specialist - CAS
Medtronic
Remote, United States
Work in partnership with Account Manager, Regional Manager and Area Directors to identify potential sales opportunities.
Added 11 hours ago
Senior EP Mapping Specialist - CAS
Medtronic
Remote, United States
Work in partnership with Account Manager, Regional Manager and Area Directors to identify potential sales opportunities.
Added 11 hours ago
Principal Affera Mapping Specialist - CAS
MDU Medtronic USA Inc
Remote, United States
Work in partnership with Account Manager, Regional Manager and Area Directors to identify potential sales opportunities.
Added 11 hours ago
Strategic Account Manager
Driven Brands Shared Services LLC
Remote, United States
Every day, we fuel the pursuit - for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.

Microsoft

Content Program Manager - Customer Knowledge Experience

United States

$142,800 to $304,200 USD / year

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Job details

Pay: $142,800 to $304,200 USD / year
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation requirements across end-to-end customer experience architectures, improving the quality and experience KPIs across MCAPS-Core. Within CXA, our Knowledge team helps customers find, understand and apply trusted guidance across human and AI-assisted support experiences. As a Content Program Manager - Customer Knowledge Experience, you will lead people and programs that improve customer-facing content, strengthen partner delivery and make knowledge easier to discover and maintain. You will learn across product, support and engineering teams while shaping an evidence-led content operating model. Location, flexible-work arrangements and travel will be specified after recruiting confirms the posting terms. Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Set a customer knowledge strategy and prioritized roadmap across support/self-help/Learn, using research and customer signals to guide investment.
Own content lifecycle and quality practices for creation, validation, maintenance and retirement; make freshness, trust and customer usefulness measurable.
Lead AI readiness for content through clarity, metadata, source provenance, answerability and human review; manage risks rather than promising automated accuracy.
Build partnerships across product, engineering, support, vendor operations, localization and discoverability, translating content needs into agreed delivery plans.
Turn Community and support insights into formal knowledge improvements, with shared attribution, feedback and governance.
Establish content-health and customer-outcome measures, communicate trade-offs to executives and deliver coordinated cross-organization programs.
Manage and develop an inclusive team through clear priorities, coaching, accountability and sustainable capacity planning.

Other

Embody our culture and values.

Qualifications

Required/minimum qualifications

7+ years experience in program management, digital content publishing and management, or experience in a writing or editing role
OR equivalent experience.
2+ years indirect or direct people management experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check - this position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or preferred qualifications

Master's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 8+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR Bachelor's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 12+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR equivalent experience.
7+ years recent experience with knowledge management and/or digital publishing modalities (e.g., Web, social media, in-product, training).
3+ years experience working in a complex, matrixed organization.
5+ years people management experience.

Content Program Management M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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