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Added 13 hours ago
Project Manager, AI Seller Experience
Cisco Systems, Inc.
RTP, NC
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some…
Added 13 hours ago
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations) – TS/SCI Clearance Required
GD Information Technology, Inc.
United States
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations)
Added 13 hours ago
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations) – TS/SCI Clearance Required
GD Information Technology, Inc.
United States
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations)
Added 13 hours ago
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Sr Mgr HS Success and Teacher Development
Jobgether
Remote, United States
- $85,000 to $92,000 USD / year
The Senior Manager, High School Success and Teacher Development plays a key role in strengthening aviation and aerospace education programs across the United States. This position focuses…
Added 13 hours ago
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Lead Compliance Analyst
Jobgether
Remote, United States
- $95,000 to $115,000 USD / year
Monitor compliance with LIHTC, HUD, and applicable federal, state, and local housing program requirements.
Added 13 hours ago
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Enterprise Solution Architect
Jobgether
Remote, United States
- $210,000 to $250,000 USD / year
Added 13 hours ago
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Compliance Program Manager, Senior
Jobgether
Remote, United States
- $136,677 to $215,987 USD / year
…next steps. Our partner is looking for a Senior Compliance Program Manager based in the United…
Added 13 hours ago
O
Principal Program Manager, Carbon Strategy & Innovation
Oracle
Nashville, TN
- $91,000 to $209,500 USD / year
Oracle is seeking an experienced program manager with expertise in carbon management and emerging climate technologies to support Oracle's net-zero carbon strategy and long-term…
Added 13 hours ago
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Lead Principal Technical Program Manager
Oracle
Nashville, TN · Seattle, WA · Austin, TX
- $116,600 to $264,100 USD / year
Oracle Cloud Infrastructure (OCI) is seeking a Principal Technical Program Manager to join our high-impact SWAT team focused on accelerating data center expansion. This role operates at the…
Added 14 hours ago
DB
Part Time Bridal Sales
David's Bridal
Scottsdale, AZ
- Part-time
…presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and…
Added 14 hours ago
Senior Product Manager, Product Systems
Rocket Travel, Inc.
Chicago, IL
As Senior Product Manager, Product Systems, your product is how our product organization works. You'll design and build the systems, data and AI workflows behind our core loops: from idea…
Added 14 hours ago
UG
Project Research Manager I - Remote
UnitedHealth Group
Boston, MA
- $72,800 to $130,000 USD / year
The Project Research Manager I is a client-facing research operations role within Optum Epidemiology responsible for leading the operational execution of complex real-world evidence,…
Added 14 hours ago
AI Product Owner – Microsoft Copilot & Anthropic Claude
Massachusetts Mutual Life Insurance Co.
Springfield, MA · Boston, MA
…sustained usage, proficiency, and business impact) and partner with Program Management and Corporate Finance on FinOps, tracking license and consumption costs, forecasting spend, and…
Added 14 hours ago
Store Manager
Carter's Retail Inc.
Allen, TX
As a Store Manager, you and the team you lead will be the first face of the brand for growing families. You and the team you lead will be there to congratulate new parents and grandparents,…
Added 14 hours ago
M
Product Manager 2 - CoreAI
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
…software inside the world’s most powerful IDE. As a Product Manager 2 - CoreAI on the Visual Studio Copilot team, you will shape intelligent, AI-powered developer experiences that are…
Added 14 hours ago
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Project Manager, Network Infrastructure
Jobgether
Remote, United States
- $80,000 to $120,000 USD / year
The Project Manager, Network Infrastructure will oversee a complex, multi-year infrastructure program involving C-Band ground clearing activities across multiple sites.
Added 14 hours ago
J
Long-Term Care Underwriting Manager
Jobgether
Remote, United States
- $95,000 to $130,000 USD / year
…steps. Our partner is looking for a Long-Term Care Underwriting Manager based in the United…
Added 14 hours ago
J
GPU Infrastructure Deployment Program Manager
Jobgether
Remote, United States
- $120,000 to $200,000 USD / year
…Our partner is looking for a GPU Infrastructure Deployment Program Manager based in the United…
Added 14 hours ago
Supply Management Specialist
BOOZ, ALLEN & HAMILTON, INC.
Honolulu, HI
Experience managing installation-level food programs or serving in senior food service technical roles such as Food Program Manager or a major command Food Advisor while coordinating with…
Added 14 hours ago
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Senior Technical Program Manager, AI Content Capabilities
Microsoft
WA · NY · GA · Redmond, WA · Atlanta, GA · Redmond · New York · Atlanta
- $119,800 to $261,000 USD / year
We are looking for a Senior Technical Program Manager, AI Content Capabilities to lead that shift as part of our Marketing Technology organization, building AI-powered products and reusable…
Added 14 hours ago
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Research Intern - Speech Processing
Microsoft
WA · Redmond, WA · Redmond
- $6,810 to $14,610 USD / month
Currently enrolled in a Doctorate Degree program in speech recognition, speech translation, separation, and enhancement, speaker recognition and diarization, speech and audio generation,…
Added 14 hours ago
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Content Program Manager - Commercial Knowledge
Microsoft
United States
- $102,100 to $219,200 USD / year
…AI-assisted workflows with accountable human review. As a Content Program Manager - Commercial Knowledge, you will deepen expertise in enterprise support scenarios, quality controls,…
Added 14 hours ago
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Content Program Manager - Customer Knowledge Experience
Microsoft
United States
- $142,800 to $304,200 USD / year
…across human and AI-assisted support experiences. As a Content Program Manager - Customer Knowledge Experience, you will lead people and programs that improve customer-facing content,…
Added 14 hours ago
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Digital Community Support Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
…products, knowledge and experiences. As a Digital Community Support Manager, you will lead a multidisciplinary team across Community, social support, creative media and program delivery,…
Added 14 hours ago
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Senior Product Marketing Manager, Security
Microsoft
WA · NY · CA · GA · Redmond, WA · Mountain View, CA · Atlanta, GA · Redmond · New York · Mountain View · Atlanta
- $106,400 to $222,600 USD / year
Microsoft Security is seeking a Senior Product Marketing Manager to develop and lead its Chief Information Security Officer audience strategy. This role focuses on understanding the…

Microsoft

Content Program Manager - Customer Knowledge Experience

United States

$142,800 to $304,200 USD / year

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Job details

Pay: $142,800 to $304,200 USD / year
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation requirements across end-to-end customer experience architectures, improving the quality and experience KPIs across MCAPS-Core. Within CXA, our Knowledge team helps customers find, understand and apply trusted guidance across human and AI-assisted support experiences. As a Content Program Manager - Customer Knowledge Experience, you will lead people and programs that improve customer-facing content, strengthen partner delivery and make knowledge easier to discover and maintain. You will learn across product, support and engineering teams while shaping an evidence-led content operating model. Location, flexible-work arrangements and travel will be specified after recruiting confirms the posting terms. Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Set a customer knowledge strategy and prioritized roadmap across support/self-help/Learn, using research and customer signals to guide investment.
Own content lifecycle and quality practices for creation, validation, maintenance and retirement; make freshness, trust and customer usefulness measurable.
Lead AI readiness for content through clarity, metadata, source provenance, answerability and human review; manage risks rather than promising automated accuracy.
Build partnerships across product, engineering, support, vendor operations, localization and discoverability, translating content needs into agreed delivery plans.
Turn Community and support insights into formal knowledge improvements, with shared attribution, feedback and governance.
Establish content-health and customer-outcome measures, communicate trade-offs to executives and deliver coordinated cross-organization programs.
Manage and develop an inclusive team through clear priorities, coaching, accountability and sustainable capacity planning.

Other

Embody our culture and values.

Qualifications

Required/minimum qualifications

7+ years experience in program management, digital content publishing and management, or experience in a writing or editing role
OR equivalent experience.
2+ years indirect or direct people management experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check - this position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or preferred qualifications

Master's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 8+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR Bachelor's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 12+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR equivalent experience.
7+ years recent experience with knowledge management and/or digital publishing modalities (e.g., Web, social media, in-product, training).
3+ years experience working in a complex, matrixed organization.
5+ years people management experience.

Content Program Management M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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