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Added 8 days ago
Global Engineering Manager - Germ Protection
Reckitt
Belle Mead, NJ
The Global Engineering Manager will own the technology roadmap for Germ Protection manufacturing and serve as the global subject matter expert for category-specific processes and equipment…
Added 8 days ago
Senior Director, Plant Manager - Prototyping & System Integration
Dynetics Tech Sol, Inc
Huntsville, AL
The Plant Manager is responsible for the overall leadership, performance, and operational effectiveness of a manufacturing facility supporting system prototyping, advanced developmental…
Added 8 days ago
AI Product Owner – Microsoft Copilot & Anthropic Claude
Massachusetts Mutual Life Insurance Co.
Springfield, MA · Boston, MA
…Resources, Communications, Corporate Finance, Data Science & AI Engineering, and business leaders to make sure both platforms deliver measurable value and are adopted responsibly at…
Added 8 days ago
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Product Manager 2 - CoreAI
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
…software inside the world’s most powerful IDE. As a Product Manager 2 - CoreAI on the Visual Studio Copilot team, you will shape intelligent, AI-powered developer experiences that are…
Added 8 days ago
Engineering Project Manager
Cherokee Federal
Joint Base Pearl Hbr Hickam, HI
The Engineering Project Manager supports Facility Sustainment Restoration and Modernization (FSRM) projects and the MILCON program as part of our company’s on-site engineering team to…
Added 8 days ago
RS
Senior Customer Success Manager - Mobius
Rocket Software
Honolulu, HI
- $83,000 to $112,050 USD / year
The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee…
Added 8 days ago
Program Scheduler
True Anomaly
Denver, CO
Guide the Program Manager and engineering leads in developing appropriate schedule tasks, workflow planning, and summary roll-up tasks.
Added 8 days ago
M
Metro Contract Lead
Microsoft
NC · Charlotte, NC · Charlotte
- $116,900 to $222,600 USD / year
Microsoft Cloud Operations and Innovation (CO&I) is the team behind the cloud. Within CO&I, the Engineering Procurement & Construction (EPC) organization is responsible for delivering core…
Added 8 days ago
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Principal Product Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
We are seeking a Principal Product Manager to lead product strategy and execution for resiliency, continuity, reliability, performance, and security capabilities across the Microsoft…
Added 8 days ago
M
Research Intern - Coding Agents & Post-Training Optimization
Microsoft
WA · Redmond, WA · Redmond
- $6,810 to $14,610 USD / month
Currently enrolled full time in a Doctoral Degree program in area in Computer Science, Computer Engineering, Electrical Engineering, or a related STEM field.
Added 8 days ago
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Senior Product Marketing Manager, Security
Microsoft
WA · NY · CA · GA · Redmond, WA · Mountain View, CA · Atlanta, GA · Redmond · New York · Mountain View · Atlanta
- $106,400 to $222,600 USD / year
Microsoft Security is seeking a Senior Product Marketing Manager to develop and lead its Chief Information Security Officer audience strategy. This role focuses on understanding the…
Added 8 days ago
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Business Program Manager - Chief of Staff Office
Microsoft
NC · ND · TX · WA · GA · Charlotte, NC · Fargo, ND · Irving, TX · Redmond, WA · Atlanta, GA · Charlotte · Fargo · Irving · Redmond · Atlanta
- $97,600 to $206,400 USD / year
Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week
Added 8 days ago
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Principal Product Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
We are looking for a Principal Product Manager to lead the user experience strategy for Microsoft's internal capacity intelligence and decision platform. You will define how planners,…
Added 8 days ago
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Senior Product Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
Lead complex, cross-functional initiatives by aligning engineering and partner teams around clear priorities, outcomes, dependencies, and execution plans.
Added 8 days ago
RS
Senior Customer Success Manager - Mobius
Rocket Software
Augusta, ME
- $83,000 to $112,050 USD / year
The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee…
Added 8 days ago
Senior Software Engineering Manager
Grainger Businesses
CHICAGO, IL
We are seeking a Senior Engineering Manager to lead part of Order Channels, where we build the experiences customers use to place orders on Grainger.com. In this role you will directly lead…
Added 8 days ago
Global Quality Manager Cloud + Semicon - Road Logistics
Kuehne+Nagel
East Point, GA
As the Global Quality Manager, Cloud+Semicon Road, you will lead the practical deployment and execution of Cloud+Semicon quality requirements across global Road Logistics, with a particular…
Added 8 days ago
Customer Reliability Engineering Manager
Phaidra
Remote, United States
…work closely with the Customer Success Managers, Technical Program Managers, Solutions Engineers, Data Scientists, Account Executives and Product. Your goal is to help build the best…
Added 8 days ago
Assistant Manager - Quality Assurance
Kellanova
Taloja, IN
Conduct daily GEMBA walks and regular program-effectiveness checks, using observations and data to strengthen standards and operational discipline.
Added 8 days ago
Project Manager (Rail Track Terminal/Intermodal)
Olsson
Omaha, NE
PE license required
Added 8 days ago
Project Engineer (Rail Track Terminal/Intermodal)
Olsson
Omaha, NE
PE license required
Added 8 days ago
RS
Senior Customer Success Manager - Mobius
Rocket Software
Lincoln, NE
- $83,000 to $112,050 USD / year
The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee…
Added 8 days ago
Senior Manager, Cybersecurity Operations
QXO
Charlotte, NC
As a Senior Manager, Cybersecurity Operations at QXO, you'll be a key member of the Cybersecurity Team, providing operational leadership and direction for the company's detect and respond…
Added 8 days ago
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Facilities Engineering Manager
Actalent
Sparks, NV
- $57.5 to $85.09 USD / hour
We are seeking a Facilities Engineering Supervisor to lead a team of Facility Engineers and BIM Designers. The role involves supporting operations, utility systems, and facility expansion…
Added 8 days ago
RS
Senior Customer Success Manager - Mobius
Rocket Software
Carson City, NV
- $83,000 to $112,050 USD / year
The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee…

Closed listing

Microsoft

Content Program Manager - Customer Knowledge Experience

United States

$142,800 to $304,200 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $142,800 to $304,200 USD / year
Closing date: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation requirements across end-to-end customer experience architectures, improving the quality and experience KPIs across MCAPS-Core. Within CXA, our Knowledge team helps customers find, understand and apply trusted guidance across human and AI-assisted support experiences. As a Content Program Manager - Customer Knowledge Experience, you will lead people and programs that improve customer-facing content, strengthen partner delivery and make knowledge easier to discover and maintain. You will learn across product, support and engineering teams while shaping an evidence-led content operating model. Location, flexible-work arrangements and travel will be specified after recruiting confirms the posting terms. Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Set a customer knowledge strategy and prioritized roadmap across support/self-help/Learn, using research and customer signals to guide investment.
Own content lifecycle and quality practices for creation, validation, maintenance and retirement; make freshness, trust and customer usefulness measurable.
Lead AI readiness for content through clarity, metadata, source provenance, answerability and human review; manage risks rather than promising automated accuracy.
Build partnerships across product, engineering, support, vendor operations, localization and discoverability, translating content needs into agreed delivery plans.
Turn Community and support insights into formal knowledge improvements, with shared attribution, feedback and governance.
Establish content-health and customer-outcome measures, communicate trade-offs to executives and deliver coordinated cross-organization programs.
Manage and develop an inclusive team through clear priorities, coaching, accountability and sustainable capacity planning.

Other

Embody our culture and values.

Qualifications

Required/minimum qualifications

7+ years experience in program management, digital content publishing and management, or experience in a writing or editing role
OR equivalent experience.
2+ years indirect or direct people management experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check - this position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or preferred qualifications

Master's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 8+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR Bachelor's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 12+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR equivalent experience.
7+ years recent experience with knowledge management and/or digital publishing modalities (e.g., Web, social media, in-product, training).
3+ years experience working in a complex, matrixed organization.
5+ years people management experience.

Content Program Management M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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Jobs in the United States