Jobs in the United States

Save this search

Added 5 hours ago
Senior Program Manager, Corporate Accounting Enterprise Program Office (CAEPO)
Amazon.com Services LLC
Boston, MA · Austin, TX · Culver City, CA · Nashville, TN · Seattle, WA · Arlington, VA · Portland, OR
Amazon is seeking a Senior Program Manager to join the Corporate Accounting Enterprise Program Office (CAEPO) responsible for contributing to the launch of automation initiatives across the…
Added 5 hours ago
Operations Supervisor, Health-Related Social Needs (HRSN)
Mass General Brigham Community Physicians, Inc.
United States
Mass General Brigham’s Health-Related Social Needs (HRSN) Program helps patients in our MassHealth Accountable Care Organization (ACO) access housing and nutrition support by connecting…
Added 5 hours ago
TG
Medical Assistant II- Revere
The General Hospital Corporation
United States
- $22.75 to $24.94 USD / hour
…self–management of health. The design of the care teams, clinical operations, and information technology will ensure that each staff member is well supported and can effectively use their…
Added 5 hours ago
J
Project Manager, Network Infrastructure
Jobgether
Remote, United States
- $80,000 to $120,000 USD / year
The Project Manager, Network Infrastructure will oversee a complex, multi-year infrastructure program involving C-Band ground clearing activities across multiple sites.
Added 5 hours ago
J
GPU Infrastructure Deployment Program Manager
Jobgether
Remote, United States
- $120,000 to $200,000 USD / year
…Our partner is looking for a GPU Infrastructure Deployment Program Manager based in the United…
Added 5 hours ago
FM
Area Technical Operations Manager - Dialysis
Fresenius Medical Care
Wailuku, HI
- $78,000 to $131,000 USD / year
Collaborate with the Regional Technical Operations Manager on selection of water treatment equipment in DeNovos, relocations and renovations.
Added 5 hours ago
Supply Management Specialist
BOOZ, ALLEN & HAMILTON, INC.
Honolulu, HI
Experience managing installation-level food programs or serving in senior food service technical roles such as Food Program Manager or a major command Food Advisor while coordinating with…
Added 5 hours ago
MS
Retail - Sales and Customer Experience Manager - Full-time (Bench)
Michaels Stores, Inc.
United States
- Full-time
The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and…
Added 5 hours ago
M
Business Program Manager, Global Intern Experience & Innovation
Microsoft
WA · Redmond, WA · Redmond
- $97,600 to $206,400 USD / year
Microsoft’s Early in Profession organization is looking for a strategic, collaborative, and innovative Business Program Manager, Global Intern Experience & Innovation to help evolve…
Added 5 hours ago
M
Metro Contract Lead
Microsoft
NC · Charlotte, NC · Charlotte
- $116,900 to $222,600 USD / year
…construction and lease projects. Furthermore, we support the Operations team that manages and runs the cloud assets. We are seeking a Metro/Contract Lead for our Global Contracts Management…
Added 5 hours ago
M
Principal Product Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
We are seeking a Principal Product Manager to lead product strategy and execution for resiliency, continuity, reliability, performance, and security capabilities across the Microsoft…
Added 5 hours ago
M
Senior Technical Program Manager, AI Content Capabilities
Microsoft
WA · NY · GA · Redmond, WA · Atlanta, GA · Redmond · New York · Atlanta
- $119,800 to $261,000 USD / year
We are looking for a Senior Technical Program Manager, AI Content Capabilities to lead that shift as part of our Marketing Technology organization, building AI-powered products and reusable…
Added 5 hours ago
M
Content Program Manager - Customer Knowledge Experience
Microsoft
United States
- $142,800 to $304,200 USD / year
…across human and AI-assisted support experiences. As a Content Program Manager - Customer Knowledge Experience, you will lead people and programs that improve customer-facing content,…
Added 5 hours ago
M
Senior Product Marketing Manager, Security
Microsoft
WA · NY · CA · GA · Redmond, WA · Mountain View, CA · Atlanta, GA · Redmond · New York · Mountain View · Atlanta
- $106,400 to $222,600 USD / year
Microsoft Security is seeking a Senior Product Marketing Manager to develop and lead its Chief Information Security Officer audience strategy. This role focuses on understanding the…
Added 5 hours ago
M
Principal Technical Program Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
We are looking for a Principal Technical Program Manager to drive the engineering and operational programs that enable CyberShield. You will partner with red team operators, security…
Added 5 hours ago
M
Business Program Manager - Chief of Staff Office
Microsoft
NC · ND · TX · WA · GA · Charlotte, NC · Fargo, ND · Irving, TX · Redmond, WA · Atlanta, GA · Charlotte · Fargo · Irving · Redmond · Atlanta
- $97,600 to $206,400 USD / year
The Business Program Manager - Chief of Staff Office will support the planning and execution of strategic programs and initiatives that improve how the team operates and delivers business…
Added 5 hours ago
M
Principal Product Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
We are looking for a Principal Product Manager to lead the user experience strategy for Microsoft's internal capacity intelligence and decision platform. You will define how planners,…
Added 5 hours ago
Unit Manager, RN
Genesis Healthcare
Falmouth, ME
As a Unit Manager/Director - RN where within an assigned unit you will support the Director of Nursing with the delivery of high quality care while achieving positive clinical outcomes, and…
Added 5 hours ago
GH
Unit Manager, RN
Genesis Healthcare
Orono, ME
- $89.44 to $98.8 USD / hour
As a Unit Manager/Director - RN where within an assigned unit you will support the Director of Nursing with the delivery of high quality care while achieving positive clinical outcomes, and…
Added 5 hours ago
Mgr- Physician Practice
Northern Light Health
Presque Isle, ME
The Medical Group Practice Manager is responsible for all day-to-day activities of a busy, fast-paced ambulatory practice. Working with the team, the highly competent leader manages…
Added 5 hours ago
Unit Manager, RN
Genesis Healthcare
Scarborough, ME
As a Unit Manager/Director - RN where within an assigned unit you will support the Director of Nursing with the delivery of high quality care while achieving positive clinical outcomes, and…
Added 5 hours ago
Medical Assistant
Northern Light Health
Portland, ME
This position reports directly to either the Regional Operations Manager or Clinic Supervisor and works in conjunction with the Clinical Educator. The Medical Assistant provides day-to-day…
Added 5 hours ago
M
Customer and Partner Engagement Manager
Microsoft
ON, CA
- $128,000 to $222,400 CAD / year
Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR equivalent experience
Added 5 hours ago
WM
PART-TIME /TEMPORARY Strategic Communications Assistant
Western Municipal Water District
Riverside, CA
- $18 to $25 USD / hour
- Part-time
One year of experience supporting professional support to a public information program, or a related function. (Relevant internships, school projects, volunteer work, or a portfolio may be…
Added 6 hours ago
SH
Administrator
Skyline Healthcare Center-San Jose
San Jose, CA
- $160,000 to $170,000 USD / year
Schedule regular meetings with direct report staff to provide supervision, assure communication and to monitor facility operations.

Microsoft

Content Program Manager - Customer Knowledge Experience

United States

$142,800 to $304,200 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $142,800 to $304,200 USD / year
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation requirements across end-to-end customer experience architectures, improving the quality and experience KPIs across MCAPS-Core. Within CXA, our Knowledge team helps customers find, understand and apply trusted guidance across human and AI-assisted support experiences. As a Content Program Manager - Customer Knowledge Experience, you will lead people and programs that improve customer-facing content, strengthen partner delivery and make knowledge easier to discover and maintain. You will learn across product, support and engineering teams while shaping an evidence-led content operating model. Location, flexible-work arrangements and travel will be specified after recruiting confirms the posting terms. Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Set a customer knowledge strategy and prioritized roadmap across support/self-help/Learn, using research and customer signals to guide investment.
Own content lifecycle and quality practices for creation, validation, maintenance and retirement; make freshness, trust and customer usefulness measurable.
Lead AI readiness for content through clarity, metadata, source provenance, answerability and human review; manage risks rather than promising automated accuracy.
Build partnerships across product, engineering, support, vendor operations, localization and discoverability, translating content needs into agreed delivery plans.
Turn Community and support insights into formal knowledge improvements, with shared attribution, feedback and governance.
Establish content-health and customer-outcome measures, communicate trade-offs to executives and deliver coordinated cross-organization programs.
Manage and develop an inclusive team through clear priorities, coaching, accountability and sustainable capacity planning.

Other

Embody our culture and values.

Qualifications

Required/minimum qualifications

7+ years experience in program management, digital content publishing and management, or experience in a writing or editing role
OR equivalent experience.
2+ years indirect or direct people management experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check - this position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or preferred qualifications

Master's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 8+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR Bachelor's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 12+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR equivalent experience.
7+ years recent experience with knowledge management and/or digital publishing modalities (e.g., Web, social media, in-product, training).
3+ years experience working in a complex, matrixed organization.
5+ years people management experience.

Content Program Management M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Apply About employer

Report this job