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Added 6 days ago
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Salesforce Solution Architect
Jobgether
Remote, United States
- $175,000 to $195,000 USD / year
As a Salesforce Solution Architect, you will lead the design and implementation of enterprise Salesforce solutions supporting critical government initiatives. You will translate complex…
Added 6 days ago
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Project Manager, Network Infrastructure
Jobgether
Remote, United States
- $80,000 to $120,000 USD / year
The Project Manager, Network Infrastructure will oversee a complex, multi-year infrastructure program involving C-Band ground clearing activities across multiple sites.
Added 6 days ago
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GPU Infrastructure Deployment Program Manager
Jobgether
Remote, United States
- $120,000 to $200,000 USD / year
The GPU Infrastructure Deployment Program Manager will lead the end-to-end execution of complex GPU cluster deployments supporting next-generation AI infrastructure.
Added 6 days ago
DIRECTOR, SALES
Jobgether
Remote, United States
As Director of Sales, you will lead the US sales organization and drive sustainable, profitable growth across a portfolio of technical products serving the HVAC and building automation…
Added 6 days ago
RS
Senior Customer Success Manager - Mobius
Rocket Software
Honolulu, HI
- $83,000 to $112,050 USD / year
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Added 6 days ago
ZT Engineer, Lead
BOOZ, ALLEN & HAMILTON, INC.
Honolulu, HI
…components. As a Zero Trust Enterprise Architect, you will lead the design, integration, and operationalization of Zero Trust architectures aligned with DoD Zero Trust strategy and…
Added 6 days ago
O
Industry & Experiential Marketing Lead, Ads
OpenAI
San Francisco, CA
- $227,000 to $252,000 USD / year
- Lead program strategy and execution. Set objectives, audience strategy, programming, creative briefs, and engagement plans, partnering with the centralized Events & Experiences team on…
Added 6 days ago
M
Sr Business Strategy Analyst
Microsoft
WA · Redmond, WA · Redmond
- $106,400 to $222,600 USD / year
…Windows Platform, devices and Microsoft Cloud services. We lead Sales and Go-To-Market for the Windows devices business, delivering transformative AI-powered devices and cloud experiences…
Added 6 days ago
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Senior Technical Program Manager, AI Content Capabilities
Microsoft
WA · NY · GA · Redmond, WA · Atlanta, GA · Redmond · New York · Atlanta
- $119,800 to $261,000 USD / year
We are looking for a Senior Technical Program Manager, AI Content Capabilities to lead that shift as part of our Marketing Technology organization, building AI-powered products and reusable…
Added 6 days ago
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Content Program Manager - Customer Knowledge Experience
Microsoft
United States
- $142,800 to $304,200 USD / year
…across human and AI-assisted support experiences. As a Content Program Manager - Customer Knowledge Experience, you will lead people and programs that improve customer-facing content,…
Added 6 days ago
M
Digital Community Support Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
…experiences. As a Digital Community Support Manager, you will lead a multidisciplinary team across Community, social support, creative media and program delivery, shaping sustainable…
Added 6 days ago
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Senior Product Marketing Manager, Security
Microsoft
WA · NY · CA · GA · Redmond, WA · Mountain View, CA · Atlanta, GA · Redmond · New York · Mountain View · Atlanta
- $106,400 to $222,600 USD / year
Microsoft Security is seeking a Senior Product Marketing Manager to develop and lead its Chief Information Security Officer audience strategy. This role focuses on understanding the…
Added 6 days ago
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Principal Technical Program Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
We are looking for a Principal Technical Program Manager to drive the engineering and operational programs that enable CyberShield. You will partner with red team operators, security…
Added 6 days ago
M
Principal Product Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
We are looking for a Principal Product Manager to lead the user experience strategy for Microsoft's internal capacity intelligence and decision platform. You will define how planners,…
Added 6 days ago
M
Senior Product Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
Lead complex, cross-functional initiatives by aligning engineering and partner teams around clear priorities, outcomes, dependencies, and execution plans.
Added 6 days ago
M
Director, Executive Communications
Microsoft
United States
- $130,900 to $272,300 USD / year
Develop the CVP’s communications strategy and lead execution of scalable plans that drive business impact and help grow the Forward Deployment Engineers (FDE) pipeline.
Added 6 days ago
RS
Senior Customer Success Manager - Mobius
Rocket Software
Augusta, ME
- $83,000 to $112,050 USD / year
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Added 6 days ago
Engineering & Platforms Director - HR Technology
CVS Health
Augusta, ME
…and shaping HR Technology platforms. In this role, you will lead the strategy, design, and operational excellence of our multi-cloud infrastructure, DevOps and Internal platforms. You will…
Added 6 days ago
Clinical Informatics Analyst
Intermountain Health
Augusta, ME
…intermediate informatics principles, to support and periodically lead moderately complex projects with limited supervision, while continuing to develop clinical understanding and an…
Added 6 days ago
Product Manager - Technical
Intermountain Health
Augusta, ME
Added 6 days ago
Advanced RF Growth Lead
Code Metal
Remote, United States
…Group and company execs to inform, co-develop, execute, and lead Code Metal’s GTM strategy for Code Metal’s Advanced RF suite of capabilities. These include Communication, Spectrum…
Added 6 days ago
Senior Software Engineering Manager
Grainger Businesses
CHICAGO, IL
…objectives in accordance with the current terms of the incentive program which are subject to…
Added 6 days ago
Chief Information Security Officer (CISO)
US.020 Houlihan Lokey Financial Advisors, Inc.
NY · Los Angeles, CA
Lead the firm’s human risk program, including phishing simulations, red team exercises, and heightened protection for publicly visible executives.
Added 6 days ago
Global Quality Manager Cloud + Semicon - Road Logistics
Kuehne+Nagel
East Point, GA
As the Global Quality Manager, Cloud+Semicon Road, you will lead the practical deployment and execution of Cloud+Semicon quality requirements across global Road Logistics, with a particular…
Added 6 days ago
Customer Reliability Engineering Manager
Phaidra
Remote, United States
…work closely with the Customer Success Managers, Technical Program Managers, Solutions Engineers, Data Scientists, Account Executives and Product. Your goal is to help build the best…

Microsoft

Content Program Manager - Customer Knowledge Experience

United States

$142,800 to $304,200 USD / year

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Job details

Pay: $142,800 to $304,200 USD / year
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation requirements across end-to-end customer experience architectures, improving the quality and experience KPIs across MCAPS-Core. Within CXA, our Knowledge team helps customers find, understand and apply trusted guidance across human and AI-assisted support experiences. As a Content Program Manager - Customer Knowledge Experience, you will lead people and programs that improve customer-facing content, strengthen partner delivery and make knowledge easier to discover and maintain. You will learn across product, support and engineering teams while shaping an evidence-led content operating model. Location, flexible-work arrangements and travel will be specified after recruiting confirms the posting terms. Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Set a customer knowledge strategy and prioritized roadmap across support/self-help/Learn, using research and customer signals to guide investment.
Own content lifecycle and quality practices for creation, validation, maintenance and retirement; make freshness, trust and customer usefulness measurable.
Lead AI readiness for content through clarity, metadata, source provenance, answerability and human review; manage risks rather than promising automated accuracy.
Build partnerships across product, engineering, support, vendor operations, localization and discoverability, translating content needs into agreed delivery plans.
Turn Community and support insights into formal knowledge improvements, with shared attribution, feedback and governance.
Establish content-health and customer-outcome measures, communicate trade-offs to executives and deliver coordinated cross-organization programs.
Manage and develop an inclusive team through clear priorities, coaching, accountability and sustainable capacity planning.

Other

Embody our culture and values.

Qualifications

Required/minimum qualifications

7+ years experience in program management, digital content publishing and management, or experience in a writing or editing role
OR equivalent experience.
2+ years indirect or direct people management experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check - this position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or preferred qualifications

Master's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 8+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR Bachelor's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 12+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR equivalent experience.
7+ years recent experience with knowledge management and/or digital publishing modalities (e.g., Web, social media, in-product, training).
3+ years experience working in a complex, matrixed organization.
5+ years people management experience.

Content Program Management M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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