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Added 5 days ago
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Content Program Manager - Commercial Knowledge
Microsoft
United States
- $102,100 to $219,200 USD / year
…KPIs across MCAPS-Core. Within CXA, our Knowledge team makes complex product guidance trustworthy and useful for customers. In this proposed commercial portfolio, you will coordinate…
Added 5 days ago
M
Content Program Manager - Customer Knowledge Experience
Microsoft
United States
- $142,800 to $304,200 USD / year
…across human and AI-assisted support experiences. As a Content Program Manager - Customer Knowledge Experience, you will lead people and programs that improve customer-facing content,…
Added 5 days ago
M
Senior Product Marketing Manager, Security
Microsoft
WA · NY · CA · GA · Redmond, WA · Mountain View, CA · Atlanta, GA · Redmond · New York · Mountain View · Atlanta
- $106,400 to $222,600 USD / year
Microsoft Security is seeking a Senior Product Marketing Manager to develop and lead its Chief Information Security Officer audience strategy. This role focuses on understanding the…
Added 5 days ago
M
Principal Technical Program Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
We are looking for a Principal Technical Program Manager to drive the engineering and operational programs that enable CyberShield. You will partner with red team operators, security…
Added 5 days ago
M
Program Strategy and Execution Manager- Sales Enablement
Microsoft
United States
- $106,400 to $222,600 USD / year
The ATU Program Go-To-Market Manager (GTMM) leads the end-to-end execution of strategic field programs for assigned lines of business across sales, marketing, consulting, customer success,…
Added 5 days ago
M
Principal Product Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
…constraint-aware reasoning, and artificial intelligence that turns complex questions into confident…
Added 5 days ago
Mgr- Physician Practice
Northern Light Health
Presque Isle, ME
The Medical Group Practice Manager is responsible for all day-to-day activities of a busy, fast-paced ambulatory practice. Working with the team, the highly competent leader manages…
Added 5 days ago
M
Senior Product Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
Lead complex, cross-functional initiatives by aligning engineering and partner teams around clear priorities, outcomes, dependencies, and execution plans.
Added 5 days ago
Marketing Technology Product Owner - Salesforce Loyalty & Offer Management
TD Bank
Portland, ME
Key subject matter expert professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas
Added 5 days ago
M
Customer and Partner Engagement Manager
Microsoft
ON, CA
- $128,000 to $222,400 CAD / year
Program management capability, including experience managing multiple complex initiatives, developing work-back plans, identifying risks, and driving commitments to completion.
Added 5 days ago
RS
Senior Customer Success Manager - Mobius
Rocket Software
Augusta, ME
- $83,000 to $112,050 USD / year
The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee…
Added 5 days ago
Data, Communications, and Policy Analyst (Remote)
GovCIO
Augusta, ME
GovCIO is currently hiring for a Data, Communications, and Policy Analyst to support program management, tasking execution, strategic planning, policy review, metrics generation and…
Added 5 days ago
Senior National Account Manager, Personal Insurance
Travelers Insurance Company
Augusta, ME
…employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive…
Added 5 days ago
Pharmacy Technician Refill Authorization
Intermountain Health
Augusta, ME
Demonstrates strong computer proficiency and the ability to efficiently navigate multiple systems and complex electronic health records in a remote work environment.
Added 5 days ago
Product Manager - Technical
Intermountain Health
Augusta, ME
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 5 days ago
Senior Software Engineering Manager
Grainger Businesses
CHICAGO, IL
…objectives in accordance with the current terms of the incentive program which are subject to…
Added 5 days ago
Global Quality Manager Cloud + Semicon - Road Logistics
Kuehne+Nagel
East Point, GA
As the Global Quality Manager, Cloud+Semicon Road, you will lead the practical deployment and execution of Cloud+Semicon quality requirements across global Road Logistics, with a particular…
Added 5 days ago
Customer Reliability Engineering Manager
Phaidra
Remote, United States
…work closely with the Customer Success Managers, Technical Program Managers, Solutions Engineers, Data Scientists, Account Executives and Product. Your goal is to help build the best…
Added 5 days ago
Assistant Manager - Quality Assurance
Kellanova
Taloja, IN
Conduct daily GEMBA walks and regular program-effectiveness checks, using observations and data to strengthen standards and operational discipline.
Added 5 days ago
SO
Administrative Assistant 1 (PCNs 07N27002, 07N27003)
State of Alaska
Anchorage, AK
- $24.15 USD / hour
…concerns; and meet expectations Demonstrates knowledge of the program and available services, along with a commitment to delivering high-quality customer…
Added 5 days ago
Project Manager (Rail Track Terminal/Intermodal)
Olsson
Omaha, NE
As a Project Manager for Olsson’s Rail Track Team, you will lead the delivery of complex terminal and intermodal rail projects from concept through completion. Your responsibilities will…
Added 5 days ago
Project Engineer (Rail Track Terminal/Intermodal)
Olsson
Omaha, NE
As a Project Manager for Olsson’s Rail Track Team, you will lead the delivery of complex terminal and intermodal rail projects from concept through completion. Your responsibilities will…
Added 5 days ago
RS
Senior Customer Success Manager - Mobius
Rocket Software
Lincoln, NE
- $83,000 to $112,050 USD / year
The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee…
Added 5 days ago
Data, Communications, and Policy Analyst (Remote)
GovCIO
Lincoln, NE
GovCIO is currently hiring for a Data, Communications, and Policy Analyst to support program management, tasking execution, strategic planning, policy review, metrics generation and…
Added 5 days ago
Senior National Account Manager, Personal Insurance
Travelers Insurance Company
Lincoln, NE
…employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive…

Microsoft

Content Program Manager - Customer Knowledge Experience

United States

$142,800 to $304,200 USD / year

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Job details

Pay: $142,800 to $304,200 USD / year
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation requirements across end-to-end customer experience architectures, improving the quality and experience KPIs across MCAPS-Core. Within CXA, our Knowledge team helps customers find, understand and apply trusted guidance across human and AI-assisted support experiences. As a Content Program Manager - Customer Knowledge Experience, you will lead people and programs that improve customer-facing content, strengthen partner delivery and make knowledge easier to discover and maintain. You will learn across product, support and engineering teams while shaping an evidence-led content operating model. Location, flexible-work arrangements and travel will be specified after recruiting confirms the posting terms. Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Set a customer knowledge strategy and prioritized roadmap across support/self-help/Learn, using research and customer signals to guide investment.
Own content lifecycle and quality practices for creation, validation, maintenance and retirement; make freshness, trust and customer usefulness measurable.
Lead AI readiness for content through clarity, metadata, source provenance, answerability and human review; manage risks rather than promising automated accuracy.
Build partnerships across product, engineering, support, vendor operations, localization and discoverability, translating content needs into agreed delivery plans.
Turn Community and support insights into formal knowledge improvements, with shared attribution, feedback and governance.
Establish content-health and customer-outcome measures, communicate trade-offs to executives and deliver coordinated cross-organization programs.
Manage and develop an inclusive team through clear priorities, coaching, accountability and sustainable capacity planning.

Other

Embody our culture and values.

Qualifications

Required/minimum qualifications

7+ years experience in program management, digital content publishing and management, or experience in a writing or editing role
OR equivalent experience.
2+ years indirect or direct people management experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check - this position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or preferred qualifications

Master's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 8+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR Bachelor's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 12+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR equivalent experience.
7+ years recent experience with knowledge management and/or digital publishing modalities (e.g., Web, social media, in-product, training).
3+ years experience working in a complex, matrixed organization.
5+ years people management experience.

Content Program Management M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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