Jobs in the United States

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Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations) – TS/SCI Clearance Required
GD Information Technology, Inc.
United States
GDIT is seeking multiple qualified candidates for Mission Training Complex Capabilities Support II (MTCCS II) program. GDIT delivers individual sustainment through collective Mission…
Added 2 hours ago
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Enterprise Solution Architect
Jobgether
Remote, United States
- $210,000 to $250,000 USD / year
The Enterprise Solution Architect will provide strategic technical leadership in designing and modernizing a large-scale healthcare supply chain and logistics ecosystem. This role focuses…
Added 2 hours ago
Manager, VM Development
ELC Beauty LLC
New York, NY
Review VM design renderings from brand designers and partner with team members (Program Manager and Indirect Procurement) regarding selection of vendor to help ensure the system and their…
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Principal Program Manager, Carbon Strategy & Innovation
Oracle
Nashville, TN
- $91,000 to $209,500 USD / year
Significant professional experience, typically 12+ years, in technical program management, engineering, climate technology, carbon management, applied research, or related fields.
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Lead Principal Technical Program Manager
Oracle
Nashville, TN · Seattle, WA · Austin, TX
- $116,600 to $264,100 USD / year
Oracle Cloud Infrastructure (OCI) is seeking a Principal Technical Program Manager to join our high-impact SWAT team focused on accelerating data center expansion. This role operates at the…
Added 2 hours ago
Senior Product Manager, Product Systems
Rocket Travel, Inc.
Chicago, IL
…build products from conception to launch by bringing together engineering and business worlds. Rocket Travel's Product Managers work closely with executive leadership and have high…
Added 2 hours ago
MTS IV, Hardware
Panasonic
Irvine, CA
…and electromechanical components and systems. Has specific technical project or product…
Added 2 hours ago
MTS III, Hardware
Panasonic
Irvine, CA
Provides Technical Engineering review of projects such as reviewing Project Specifications (PRM, PPS, PRD), Project schedules and milestones.
Added 2 hours ago
Software Engineer Sr. Manager | Marketing Technology (Remote)
HOME DEPOT MANAGEMENT COMPANY, LLC
Remote, United States
…cross-channel personalized experiences at speed and scale. The Sr. Manager, Martech Data Engineering is a key leadership role, driving our strategy & roadmap forward on the data side of the…
Added 2 hours ago
Global Engineering Manager - Germ Protection
Reckitt
Belle Mead, NJ
The Global Engineering Manager will own the technology roadmap for Germ Protection manufacturing and serve as the global subject matter expert for category-specific processes and equipment…
Added 2 hours ago
Senior Director, Plant Manager - Prototyping & System Integration
Dynetics Tech Sol, Inc
Huntsville, AL
Cross-Functional & Customer Collaboration: Work closely with Program Management, Engineering, Quality, Supply Chain, Finance, and customer representatives to align production execution with…
Added 2 hours ago
AI Product Owner – Microsoft Copilot & Anthropic Claude
Massachusetts Mutual Life Insurance Co.
Springfield, MA · Boston, MA
MassMutual’s technical delivery for emerging technologies sits within R&D, the team is in growth mode, building out our generative and agentic AI technical talent alongside our change…
Added 2 hours ago
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Project Manager, Network Infrastructure
Jobgether
Remote, United States
- $80,000 to $120,000 USD / year
The Project Manager, Network Infrastructure will oversee a complex, multi-year infrastructure program involving C-Band ground clearing activities across multiple sites.
Added 2 hours ago
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GPU Infrastructure Deployment Program Manager
Jobgether
Remote, United States
- $120,000 to $200,000 USD / year
…Our partner is looking for a GPU Infrastructure Deployment Program Manager based in the United…
Added 2 hours ago
Engineering Project Manager
Cherokee Federal
Joint Base Pearl Hbr Hickam, HI
The Engineering Project Manager supports Facility Sustainment Restoration and Modernization (FSRM) projects and the MILCON program as part of our company’s on-site engineering team to…
Added 2 hours ago
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Senior Technical Program Manager, AI Content Capabilities
Microsoft
WA · NY · GA · Redmond, WA · Atlanta, GA · Redmond · New York · Atlanta
- $119,800 to $261,000 USD / year
We are looking for a Senior Technical Program Manager, AI Content Capabilities to lead that shift as part of our Marketing Technology organization, building AI-powered products and reusable…
Added 2 hours ago
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Research Intern - Coding Agents & Post-Training Optimization
Microsoft
WA · Redmond, WA · Redmond
- $6,810 to $14,610 USD / month
Currently enrolled full time in a Doctoral Degree program in area in Computer Science, Computer Engineering, Electrical Engineering, or a related STEM field.
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Content Program Manager - Commercial Knowledge
Microsoft
United States
- $102,100 to $219,200 USD / year
…In this proposed commercial portfolio, you will coordinate technical troubleshooting content with product and support experts, using publishing judgment and AI-assisted workflows with…
Added 2 hours ago
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Content Program Manager - Customer Knowledge Experience
Microsoft
United States
- $142,800 to $304,200 USD / year
…across human and AI-assisted support experiences. As a Content Program Manager - Customer Knowledge Experience, you will lead people and programs that improve customer-facing content,…
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Digital Community Support Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
…products, knowledge and experiences. As a Digital Community Support Manager, you will lead a multidisciplinary team across Community, social support, creative media and program delivery,…
Added 2 hours ago
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Senior Product Marketing Manager, Security
Microsoft
WA · NY · CA · GA · Redmond, WA · Mountain View, CA · Atlanta, GA · Redmond · New York · Mountain View · Atlanta
- $106,400 to $222,600 USD / year
…Chief Security Advisors, sales, field marketing, research, engineering, and executive leadership to develop and deliver a connected experience for security leaders. You will shape…
Added 2 hours ago
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Content Program Manager - Consumer Knowledge
Microsoft
United States
- $102,100 to $219,200 USD / year
…coordinate content improvements across product, support and engineering partners, bringing publishing discipline and AI fluency to trusted customer guidance. As a Content Program Manager -…
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Principal Technical Program Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
We are looking for a Principal Technical Program Manager to drive the engineering and operational programs that enable CyberShield. You will partner with red team operators, security…
Added 2 hours ago
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Business Program Manager - Chief of Staff Office
Microsoft
NC · ND · TX · WA · GA · Charlotte, NC · Fargo, ND · Irving, TX · Redmond, WA · Atlanta, GA · Charlotte · Fargo · Irving · Redmond · Atlanta
- $97,600 to $206,400 USD / year
…customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value…
Added 2 hours ago
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Principal Product Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
We are looking for a Principal Product Manager to lead the user experience strategy for Microsoft's internal capacity intelligence and decision platform. You will define how planners,…

Microsoft

Content Program Manager - Customer Knowledge Experience

United States

$142,800 to $304,200 USD / year

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Job details

Pay: $142,800 to $304,200 USD / year
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation requirements across end-to-end customer experience architectures, improving the quality and experience KPIs across MCAPS-Core. Within CXA, our Knowledge team helps customers find, understand and apply trusted guidance across human and AI-assisted support experiences. As a Content Program Manager - Customer Knowledge Experience, you will lead people and programs that improve customer-facing content, strengthen partner delivery and make knowledge easier to discover and maintain. You will learn across product, support and engineering teams while shaping an evidence-led content operating model. Location, flexible-work arrangements and travel will be specified after recruiting confirms the posting terms. Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Set a customer knowledge strategy and prioritized roadmap across support/self-help/Learn, using research and customer signals to guide investment.
Own content lifecycle and quality practices for creation, validation, maintenance and retirement; make freshness, trust and customer usefulness measurable.
Lead AI readiness for content through clarity, metadata, source provenance, answerability and human review; manage risks rather than promising automated accuracy.
Build partnerships across product, engineering, support, vendor operations, localization and discoverability, translating content needs into agreed delivery plans.
Turn Community and support insights into formal knowledge improvements, with shared attribution, feedback and governance.
Establish content-health and customer-outcome measures, communicate trade-offs to executives and deliver coordinated cross-organization programs.
Manage and develop an inclusive team through clear priorities, coaching, accountability and sustainable capacity planning.

Other

Embody our culture and values.

Qualifications

Required/minimum qualifications

7+ years experience in program management, digital content publishing and management, or experience in a writing or editing role
OR equivalent experience.
2+ years indirect or direct people management experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check - this position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or preferred qualifications

Master's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 8+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR Bachelor's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 12+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR equivalent experience.
7+ years recent experience with knowledge management and/or digital publishing modalities (e.g., Web, social media, in-product, training).
3+ years experience working in a complex, matrixed organization.
5+ years people management experience.

Content Program Management M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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