Jobs in the United States

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Added 13 hours ago
Business Office Director (Senior Living)
Discovery Village at Naples - AL
Naples, FL
Perform other duties as assigned to support community operations
Added 13 hours ago
Sales & Operations Advisor
DriveTime Car Sales, LLC
7211 McKnight Rd Pittsburgh, PA
The Sales and Operations Advisor focus on delivering effective customer interactions by understanding customer needs and matching them with the right vehicle, inventory, and financing…
Added 13 hours ago
Guest Services Administrator
Natural and Cultural Resources
Randolph County, NC
…Services Administrator provides administrative and operational support for the daily activities of Admissions, Transportation, Environmental Services, and Events, with an emphasis on Guest…
Added 13 hours ago
Global Engineering Manager - Germ Protection
Reckitt
Belle Mead, NJ
Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to…
Added 13 hours ago
AP
Head Start: Teacher Assistant - Floater (Full Time/School Year) - Drager Early Education Center
Adrian Public Schools
Adrian, MI
- Full-time
Responsible for ensuring a safe, nurturing, educational environment for program children and families to support healthy development. Embodies the Head Start mission statement, "Head Start…
Added 13 hours ago
Senior Director, Plant Manager - Prototyping & System Integration
Dynetics Tech Sol, Inc
Huntsville, AL
The Plant Manager is responsible for the overall leadership, performance, and operational effectiveness of a manufacturing facility supporting system prototyping, advanced developmental…
Added 13 hours ago
(Sr.) Lead System Operator Trainer I (II)
PJM Interconnection, L.L.C.
Audubon, PA
General Training Support - Delivering training program on markets, operations, business rules, system conditions or events, internet tool applications and other topics as required. Both in…
Added 13 hours ago
AVP Banking Center Manager (Branch Manager)
Bank OZK
Asheboro, NC
…providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and…
Added 13 hours ago
AVP Banking Center Manager (Branch Manager)
Bank OZK
Bradenton, FL
…providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and…
Added 13 hours ago
Senior Program Manager, Corporate Accounting Enterprise Program Office (CAEPO)
Amazon.com Services LLC
Boston, MA · Austin, TX · Culver City, CA · Nashville, TN · Seattle, WA · Arlington, VA · Portland, OR
…requirements and transform those to a technical solution with the support of technical partners. The Senior Program Manager will collaborate with a broad group of stakeholders from local…
Added 13 hours ago
Operations Supervisor, Health-Related Social Needs (HRSN)
Mass General Brigham Community Physicians, Inc.
United States
Mass General Brigham’s Health-Related Social Needs (HRSN) Program helps patients in our MassHealth Accountable Care Organization (ACO) access housing and nutrition support by connecting…
Added 13 hours ago
TG
Medical Assistant II- Revere
The General Hospital Corporation
United States
- $22.75 to $24.94 USD / hour
…self–management of health. The design of the care teams, clinical operations, and information technology will ensure that each staff member is well supported and can effectively use their…
Added 13 hours ago
J
Project Manager, Network Infrastructure
Jobgether
Remote, United States
- $80,000 to $120,000 USD / year
The Project Manager, Network Infrastructure will oversee a complex, multi-year infrastructure program involving C-Band ground clearing activities across multiple sites.
Added 13 hours ago
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GPU Infrastructure Deployment Program Manager
Jobgether
Remote, United States
- $120,000 to $200,000 USD / year
…Our partner is looking for a GPU Infrastructure Deployment Program Manager based in the United…
Added 14 hours ago
FM
Area Technical Operations Manager - Dialysis
Fresenius Medical Care
Wailuku, HI
- $78,000 to $131,000 USD / year
Collaborate with the Regional Technical Operations Manager on selection of water treatment equipment in DeNovos, relocations and renovations.
Added 14 hours ago
Supply Management Specialist
BOOZ, ALLEN & HAMILTON, INC.
Honolulu, HI
As the Supply Management Specialist, you are an expert in military food service and field feeding operations, your deep technical background enables you to shape modernization, enhance…
Added 14 hours ago
MS
Retail - Sales and Customer Experience Manager - Full-time (Bench)
Michaels Stores, Inc.
United States
- Full-time
The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and…
Added 14 hours ago
M
Metro Contract Lead
Microsoft
NC · Charlotte, NC · Charlotte
- $116,900 to $222,600 USD / year
…the ever-growing growth of the Cloud and our customers. We support a portfolio of complex, multi-disciplinary, multi-billion, multi-year datacenter construction and lease projects.…
Added 14 hours ago
M
Principal Product Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
We are seeking a Principal Product Manager to lead product strategy and execution for resiliency, continuity, reliability, performance, and security capabilities across the Microsoft…
Added 14 hours ago
M
Content Program Manager - Customer Knowledge Experience
Microsoft
United States
- $142,800 to $304,200 USD / year
…the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation requirements across end-to-end customer experience…
Added 14 hours ago
M
Senior Product Marketing Manager, Security
Microsoft
WA · NY · CA · GA · Redmond, WA · Mountain View, CA · Atlanta, GA · Redmond · New York · Mountain View · Atlanta
- $106,400 to $222,600 USD / year
Microsoft Security is seeking a Senior Product Marketing Manager to develop and lead its Chief Information Security Officer audience strategy. This role focuses on understanding the…
Added 14 hours ago
M
Business Program Manager - Chief of Staff Office
Microsoft
NC · ND · TX · WA · GA · Charlotte, NC · Fargo, ND · Irving, TX · Redmond, WA · Atlanta, GA · Charlotte · Fargo · Irving · Redmond · Atlanta
- $97,600 to $206,400 USD / year
The Business Program Manager - Chief of Staff Office will support the planning and execution of strategic programs and initiatives that improve how the team operates and delivers business…
Added 14 hours ago
M
Principal Product Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
Every cloud region Microsoft operates, every workload we support, and every capacity commitment we make depends on data we trust and reasoning we can trace. Our team builds the intelligence…
Added 14 hours ago
Unit Manager, RN
Genesis Healthcare
Falmouth, ME
As a Unit Manager/Director - RN where within an assigned unit you will support the Director of Nursing with the delivery of high quality care while achieving positive clinical outcomes, and…
Added 14 hours ago
GH
Unit Manager, RN
Genesis Healthcare
Orono, ME
- $89.44 to $98.8 USD / hour
As a Unit Manager/Director - RN where within an assigned unit you will support the Director of Nursing with the delivery of high quality care while achieving positive clinical outcomes, and…

Microsoft

Content Program Manager - Customer Knowledge Experience

United States

$142,800 to $304,200 USD / year

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Job details

Pay: $142,800 to $304,200 USD / year
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation requirements across end-to-end customer experience architectures, improving the quality and experience KPIs across MCAPS-Core. Within CXA, our Knowledge team helps customers find, understand and apply trusted guidance across human and AI-assisted support experiences. As a Content Program Manager - Customer Knowledge Experience, you will lead people and programs that improve customer-facing content, strengthen partner delivery and make knowledge easier to discover and maintain. You will learn across product, support and engineering teams while shaping an evidence-led content operating model. Location, flexible-work arrangements and travel will be specified after recruiting confirms the posting terms. Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Set a customer knowledge strategy and prioritized roadmap across support/self-help/Learn, using research and customer signals to guide investment.
Own content lifecycle and quality practices for creation, validation, maintenance and retirement; make freshness, trust and customer usefulness measurable.
Lead AI readiness for content through clarity, metadata, source provenance, answerability and human review; manage risks rather than promising automated accuracy.
Build partnerships across product, engineering, support, vendor operations, localization and discoverability, translating content needs into agreed delivery plans.
Turn Community and support insights into formal knowledge improvements, with shared attribution, feedback and governance.
Establish content-health and customer-outcome measures, communicate trade-offs to executives and deliver coordinated cross-organization programs.
Manage and develop an inclusive team through clear priorities, coaching, accountability and sustainable capacity planning.

Other

Embody our culture and values.

Qualifications

Required/minimum qualifications

7+ years experience in program management, digital content publishing and management, or experience in a writing or editing role
OR equivalent experience.
2+ years indirect or direct people management experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check - this position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or preferred qualifications

Master's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 8+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR Bachelor's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 12+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR equivalent experience.
7+ years recent experience with knowledge management and/or digital publishing modalities (e.g., Web, social media, in-product, training).
3+ years experience working in a complex, matrixed organization.
5+ years people management experience.

Content Program Management M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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