Jobs in the United States

Save this search

Added 4 days ago
M
Principal Product Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
Collaborate with Sales, Marketing, Customer Success, and Support organizations to understand customer needs, align priorities, and influence product strategy and adoption.
Added 4 days ago
M
Content Program Manager - Commercial Knowledge
Microsoft
United States
- $102,100 to $219,200 USD / year
The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation…
Added 4 days ago
M
Content Program Manager - Customer Knowledge Experience
Microsoft
United States
- $142,800 to $304,200 USD / year
The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation…
Added 4 days ago
M
Digital Community Support Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation…
Added 4 days ago
M
Content Program Manager - Consumer Knowledge
Microsoft
United States
- $102,100 to $219,200 USD / year
The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation…
Added 4 days ago
M
Business Program Manager - Chief of Staff Office
Microsoft
NC · ND · TX · WA · GA · Charlotte, NC · Fargo, ND · Irving, TX · Redmond, WA · Atlanta, GA · Charlotte · Fargo · Irving · Redmond · Atlanta
- $97,600 to $206,400 USD / year
The Business Program Manager - Chief of Staff Office will support the planning and execution of strategic programs and initiatives that improve how the team operates and delivers business…
Added 4 days ago
M
Principal Product Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
Every cloud region Microsoft operates, every workload we support, and every capacity commitment we make depends on data we trust and reasoning we can trace. Our team builds the intelligence…
Added 4 days ago
Mgr- Physician Practice
Northern Light Health
Presque Isle, ME
The Medical Group Practice Manager is responsible for all day-to-day activities of a busy, fast-paced ambulatory practice. Working with the team, the highly competent leader manages…
Added 4 days ago
M
Product Manager II
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
Product Opportunity Identification: Identify gaps in our product and propose solutions for unmet customer needs.
Added 4 days ago
M
Senior Product Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
Define and drive product strategy, roadmap priorities, and investment decisions aligned with customer needs, business objectives, and organizational goals.
Added 4 days ago
Marketing Technology Product Owner - Salesforce Loyalty & Offer Management
TD Bank
Portland, ME
This role is not eligible for TD work visa support or sponsorship (e.g., H-1B, F-1 OPT/STEM OPT, TN or other work visa authorizations). Applicants must have authorization to work in the…
Added 4 days ago
Medical Assistant
Northern Light Health
Portland, ME
This position reports directly to either the Regional Operations Manager or Clinic Supervisor and works in conjunction with the Clinical Educator. The Medical Assistant provides day-to-day…
Added 4 days ago
M
Customer and Partner Engagement Manager
Microsoft
ON, CA
- $128,000 to $222,400 CAD / year
As the Customer and Partner Engagement Manager, you will inform, enable, and increase the effectiveness of the highest-priority customer and partner engagements involving the President of…
Added 4 days ago
RS
Senior Customer Success Manager - Mobius
Rocket Software
Augusta, ME
- $83,000 to $112,050 USD / year
The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee…
Added 4 days ago
Data, Communications, and Policy Analyst (Remote)
GovCIO
Augusta, ME
GovCIO is currently hiring for a Data, Communications, and Policy Analyst to support program management, tasking execution, strategic planning, policy review, metrics generation and…
Added 4 days ago
Account Manager - Growth Markets
Zayo
Augusta, ME
Zayo is seeking an Account Manager - Growth Markets to support existing and prospective customers across an assigned book of Growth Markets accounts within our State, Local, and Education…
Added 4 days ago
Senior National Account Manager, Personal Insurance
Travelers Insurance Company
Augusta, ME
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental…
Added 4 days ago
Product Manager - Technical
Intermountain Health
Augusta, ME
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 4 days ago
WM
PART-TIME /TEMPORARY Strategic Communications Assistant
Western Municipal Water District
Riverside, CA
- $18 to $25 USD / hour
- Part-time
One year of experience supporting professional support to a public information program, or a related function. (Relevant internships, school projects, volunteer work, or a portfolio may be…
Added 4 days ago
Senior EP Mapping Specialist - CAS
Medtronic
Remote, United States
Provide clinical and technical support and training to physicians and staff on the EP mapping and navigation system and all CAS products.
Added 4 days ago
Senior EP Mapping Specialist - CAS
Medtronic
Remote, United States
Provide clinical and technical support and training to physicians and staff on the EP mapping and navigation system and all CAS products.
Added 4 days ago
Principal Affera Mapping Specialist - CAS
MDU Medtronic USA Inc
Remote, United States
Provide clinical and technical support and training to physicians and staff on the EP mapping and navigation system and all CAS products.
Added 4 days ago
SH
Administrator
Skyline Healthcare Center-San Jose
San Jose, CA
- $160,000 to $170,000 USD / year
…Facility Account, Patient Care Coordinator, Rehabilitation Service Manager, Admissions Manager, Support Service Manager, Dietitian, Food Service Manager and the…
Added 4 days ago
Labor Coordinator
Upstage Crew Services Inc
Salt Lake City, UT
Shows care for the customer and knows how to prioritize and support Upstage in doing so.
Added 4 days ago
Senior Software Engineering Manager
Grainger Businesses
CHICAGO, IL
We are seeking a Senior Engineering Manager to lead part of Order Channels, where we build the experiences customers use to place orders on Grainger.com. In this role you will directly lead…

Microsoft

Content Program Manager - Customer Knowledge Experience

United States

$142,800 to $304,200 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $142,800 to $304,200 USD / year
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation requirements across end-to-end customer experience architectures, improving the quality and experience KPIs across MCAPS-Core. Within CXA, our Knowledge team helps customers find, understand and apply trusted guidance across human and AI-assisted support experiences. As a Content Program Manager - Customer Knowledge Experience, you will lead people and programs that improve customer-facing content, strengthen partner delivery and make knowledge easier to discover and maintain. You will learn across product, support and engineering teams while shaping an evidence-led content operating model. Location, flexible-work arrangements and travel will be specified after recruiting confirms the posting terms. Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Set a customer knowledge strategy and prioritized roadmap across support/self-help/Learn, using research and customer signals to guide investment.
Own content lifecycle and quality practices for creation, validation, maintenance and retirement; make freshness, trust and customer usefulness measurable.
Lead AI readiness for content through clarity, metadata, source provenance, answerability and human review; manage risks rather than promising automated accuracy.
Build partnerships across product, engineering, support, vendor operations, localization and discoverability, translating content needs into agreed delivery plans.
Turn Community and support insights into formal knowledge improvements, with shared attribution, feedback and governance.
Establish content-health and customer-outcome measures, communicate trade-offs to executives and deliver coordinated cross-organization programs.
Manage and develop an inclusive team through clear priorities, coaching, accountability and sustainable capacity planning.

Other

Embody our culture and values.

Qualifications

Required/minimum qualifications

7+ years experience in program management, digital content publishing and management, or experience in a writing or editing role
OR equivalent experience.
2+ years indirect or direct people management experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check - this position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or preferred qualifications

Master's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 8+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR Bachelor's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 12+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR equivalent experience.
7+ years recent experience with knowledge management and/or digital publishing modalities (e.g., Web, social media, in-product, training).
3+ years experience working in a complex, matrixed organization.
5+ years people management experience.

Content Program Management M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Apply About employer

Report this job