Jobs in the United States

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Added 8 days ago
Product Manager - Technical
Intermountain Health
Augusta, ME
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 8 days ago
Senior Software Engineering Manager
Grainger Businesses
CHICAGO, IL
…these experiences, partnering closely with a shared Product Manager, a UX lead, and the domain's architects. You will be accountable for the delivery, operational health, and growth of both…
Added 8 days ago
Customer Reliability Engineering Manager
Phaidra
Remote, United States
…point. You work closely with the Customer Success Managers, Technical Program Managers, Solutions Engineers, Data Scientists, Account Executives and Product. Your goal is to help build the…
Added 8 days ago
RS
Senior Customer Success Manager - Mobius
Rocket Software
Lincoln, NE
- $83,000 to $112,050 USD / year
The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee…
Added 8 days ago
Pharmacy Technician Refill Authorization
Intermountain Health
Lincoln, NE
Any lapse or failure to meet these requirements may result in disciplinary action, up to termination, at the hiring manager's discretion.
Added 8 days ago
Product Manager - Technical
Intermountain Health
Lincoln, NE
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 8 days ago
Buyer I or II
Intermountain Health
Lincoln, NE
…services require more functional knowledge of the clinical and/or technical aspects of requested items. The position handles specialized purchasing processes and is a subject matter expert…
Added 8 days ago
Pharmacy Technician Specialty Pharmacy
Intermountain Health
Lincoln, NE
Location: Supply chain center, Midvale, UT; partially remote after training, minimum 1 day per week on site
Added 8 days ago
RS
Senior Customer Success Manager - Mobius
Rocket Software
Carson City, NV
- $83,000 to $112,050 USD / year
The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee…
Added 8 days ago
Manager, AV Evaluation
General Motors
Carson City, NV
We are looking for an Engineering Manager to lead a team building the software, metrics, and analysis systems used to evaluate autonomous driving performance at scale. This leader will…
Added 8 days ago
Buyer I or II
Intermountain Health
Carson City, NV
…services require more functional knowledge of the clinical and/or technical aspects of requested items. The position handles specialized purchasing processes and is a subject matter expert…
Added 8 days ago
Product Manager - Technical
Intermountain Health
Carson City, NV
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 8 days ago
Sr Clinical Specialist, Cranial & Spinal Technologies - Las Vegas, NV
Medtronic
Las Vegas, NV
Must Have: Minimum Requirements
Added 8 days ago
Pharmacy Technician Specialty Pharmacy
Intermountain Health
Carson City, NV
Location: Supply chain center, Midvale, UT; partially remote after training, minimum 1 day per week on site
Added 8 days ago
Pharmacy Technician Refill Authorization
Intermountain Health
Carson City, NV
Any lapse or failure to meet these requirements may result in disciplinary action, up to termination, at the hiring manager's discretion.
Added 8 days ago
Manager of Research Computing
Loyola Marymount University
United States
Under general supervision, the Manager of Research Computing will oversee the development, implementation, and management of advanced computing resources and services to support the…
Added 8 days ago
UG
Project Research Manager I - Remote
UnitedHealth Group
Boston, MA
- $72,800 to $130,000 USD / year
area, you will be required to work in the office a minimum of four days per week
Added 8 days ago
T
Business Technology Account Manager
TEKsystems
Lewisville, TX
- $52 to $70 USD / hour
…recommendations before problems become fires. This is not a project manager role and it is not a hands on technical role. It is a business relationship management and accountability role…
Added 8 days ago
RS
Senior Customer Success Manager - Mobius
Rocket Software
Jackson, MS
- $83,000 to $112,050 USD / year
The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee…
Added 8 days ago
Product Manager - Technical
Intermountain Health
Jackson, MS
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 8 days ago
Buyer I or II
Intermountain Health
Jackson, MS
…services require more functional knowledge of the clinical and/or technical aspects of requested items. The position handles specialized purchasing processes and is a subject matter expert…
Added 8 days ago
Pharmacy Technician Refill Authorization
Intermountain Health
Jackson, MS
Any lapse or failure to meet these requirements may result in disciplinary action, up to termination, at the hiring manager's discretion.
Added 8 days ago
Pharmacy Technician Specialty Pharmacy
Intermountain Health
Jackson, MS
Location: Supply chain center, Midvale, UT; partially remote after training, minimum 1 day per week on site
Added 8 days ago
Life Sciences Market Access Senior Manager
Deloitte US
Atlanta, GA · Austin, TX · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Dallas, TX · Denver, CO · Detroit, MI · Houston, TX · Indianapolis, IN · Kansas City, MO · Los Angeles, CA · McLean, VA · Miami, FL · Minneapolis, MN · Morristown, NJ · Nashville, TN · NY · Philadelphia, PA · Pittsburgh, PA · Sacramento, CA · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
As a Senior Manager, Life Science Market Access, you will be responsible for:
Added 8 days ago
Solutions Manager
Deloitte US
Birmingham, AL · Boise, ID · Cincinnati, OH · Cleveland, OH · Colorado Springs, CO · Columbus, OH · Davenport, IA · Des Moines, IA · Grand Rapids, MI · Hermitage, TN · Indianapolis, IN · Jacksonville, FL · Kansas City, MO · Louisville, KY · Mechanicsburg, PA · Memphis, TN · Midland, MI · Nashville, TN · New Orleans, LA · Omaha, NE · Pittsburgh, PA · Rochester, NY · Salt Lake City, UT · San Antonio, TX · St. Louis, MO · Tallahassee, FL · Tampa, FL · Tempe, AZ · Tulsa, OK · Williamsville, NY
…teams operate using tools and automation? If so, the Specialist Manager role supporting the Third Party Risk Management (TPRM) Program might be for…

Closed listing

Microsoft

Content Program Manager - Customer Knowledge Experience

United States

$142,800 to $304,200 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $142,800 to $304,200 USD / year
Closing date: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation requirements across end-to-end customer experience architectures, improving the quality and experience KPIs across MCAPS-Core. Within CXA, our Knowledge team helps customers find, understand and apply trusted guidance across human and AI-assisted support experiences. As a Content Program Manager - Customer Knowledge Experience, you will lead people and programs that improve customer-facing content, strengthen partner delivery and make knowledge easier to discover and maintain. You will learn across product, support and engineering teams while shaping an evidence-led content operating model. Location, flexible-work arrangements and travel will be specified after recruiting confirms the posting terms. Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Set a customer knowledge strategy and prioritized roadmap across support/self-help/Learn, using research and customer signals to guide investment.
Own content lifecycle and quality practices for creation, validation, maintenance and retirement; make freshness, trust and customer usefulness measurable.
Lead AI readiness for content through clarity, metadata, source provenance, answerability and human review; manage risks rather than promising automated accuracy.
Build partnerships across product, engineering, support, vendor operations, localization and discoverability, translating content needs into agreed delivery plans.
Turn Community and support insights into formal knowledge improvements, with shared attribution, feedback and governance.
Establish content-health and customer-outcome measures, communicate trade-offs to executives and deliver coordinated cross-organization programs.
Manage and develop an inclusive team through clear priorities, coaching, accountability and sustainable capacity planning.

Other

Embody our culture and values.

Qualifications

Required/minimum qualifications

7+ years experience in program management, digital content publishing and management, or experience in a writing or editing role
OR equivalent experience.
2+ years indirect or direct people management experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check - this position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or preferred qualifications

Master's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 8+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR Bachelor's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 12+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR equivalent experience.
7+ years recent experience with knowledge management and/or digital publishing modalities (e.g., Web, social media, in-product, training).
3+ years experience working in a complex, matrixed organization.
5+ years people management experience.

Content Program Management M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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Jobs in the United States