Jobs in the United States

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Added 1 min ago
Regional Sales Manager - Climate Control
Sunbelt Rentals, Inc.
Remote, United States
The Regional Sales Manager coaches and develops branch level leadership and sales representatives to drive revenue within the region, including the design and delivery of sales training,…
Added 4 mins ago
CC
Emergency Preparedness Coordinator
Crook, County of (OR)
Prineville, OR
- $28.04 USD / hour
Under the supervision of the Modernization Manager, the Public Health Emergency Preparedness Coordinator fulfills the requirements of the Oregon Health Authority Emergency Preparedness…
Added 5 mins ago
Risk Manager & Abuse Coordinator
Aliceville Manor Nursing Home
Tuscaloosa, AL
Join Our Team as a Risk Manager & Abuse Coordinator at Aliceville Manor Nursing Home!
Added 12 mins ago
Operational Excellence Manager
North American Stamping Group
Portland, TN
To support the implementation and ongoing improvement of a sustainable operational excellence management approach through development and day to day management of divisional operational…
Added 12 mins ago
Industrial Manufacturing Engineer
North American Stamping Group
Portland, TN
The Industrial Manufacturing Engineer reports to the Manufacturing Engineering Manager. Industrial Manufacturing Engineer is responsible to assist with new manufacturing processes and…
Added 12 mins ago
RN Fellowship: Critical Care, LIJMC- January 2027
Northwell
United States
…of assessment, diagnosis, outcome identification, planning, implementation, and evaluation of patient care. Collaborates with physicians and other health team members in coordinating and…
Added 12 mins ago
RN Fellowship: Critical Care, NSUH-January 2027
Northwell
United States
…of assessment, diagnosis, outcome identification, planning, implementation, and evaluation of patient care. Collaborates with physicians and other health team members in coordinating and…
Added 16 mins ago
Registered Nurse RN New Graduate Neuro PCU
Banner Health
Sun City West, AZ
…Stroke Elite. We have a designated Stroke Clinical Program Manager who works hand-in-hand with our nursing team to provide educational opportunities to our staff and to improve outcomes for…
Added 16 mins ago
Configuration Analyst - Level 3 (AHT)
Northrop Grumman
Chandler, AZ
As a Data Manager, the individual in this role plans and coordinates timely preparation of project documentation (such as engineering drawings, production specifications and schedules,…
Added 16 mins ago
A
MarTech Data Architect
Accenture
Scottsdale, AZ
- $132,500 to $302,400 USD / year
…journeys, and model ROI before recommending solutions. Lead implementation of cloud migrations and Adobe technology (AEM, AEM Assets, AEP) that drive measurable business value. Act as a…
Added 16 mins ago
Field Sales Manager
Arrow Electronics
Tempe, AZ
Responsible for driving strategy and delivering results: Makes recommendations to General Manager/ Sales Director on strategy and customer plans. Through data analysis and past experience…
Added 16 mins ago
Workforce Logistics & Analytics Manager
ABM Industries
Tempe, AZ
The Onboarding Logistics & Analytics Manager is responsible for managing the operational infrastructure, data, systems, and logistics that support a seamless employee onboarding and…
Added 17 mins ago
Senior Manager, Payment Integrity COE
CVS Health
Phoenix, AZ
The Senior Manager, Payment Integrity COE Rework & Escalations provides centralized program leadership for the intake, tracking, coordination, reporting, and resolution of rework and…
Added 25 mins ago
Internal Equity Manager
City and County of Denver
United States
The Internal Equity Manager leads the day-to-day operations of the Internal Equity Team within the Inclusion, Diversity, Equity, and Accessibility (IDEA) Subdivision.
Added 28 mins ago
Special Education
Mount Vernon City School District
Mount Vernon, NY
…related to the students and plans for intervention. The case manager is legally responsible for following the terms of a child’s IEP to provide the services recommended by the CSE. As the…
Added 28 mins ago
PP
Kids' Zone Aides - Pike Lake Elementary
Proctor Public Schools
Duluth, MN
- $15.92 to $18.39 USD / hour
Assist the site manager with setting goals and program implementation
Added 28 mins ago
Project Manager, AI Seller Experience
Cisco Systems, Inc.
RTP, NC
…teams and cross-functional stakeholders to ensure seamless implementation and long-term adoption of new strategies. Synthesize insights from multiple data sources to recommend strategic…
Added 28 mins ago
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations) – TS/SCI Clearance Required
GD Information Technology, Inc.
United States
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations)
Added 28 mins ago
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations) – TS/SCI Clearance Required
GD Information Technology, Inc.
United States
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations)
Added 28 mins ago
Project Manager
Hays
Fort Worth, TX
The Project/Program Manager will be responsible for coordinating vendor deliveries, site readiness, infrastructure and network changes, on-site implementation activities, system changes,…
Added 30 mins ago
J
Vulnerability Management & Remediation Specialist
Jobgether
Remote, United States
- $40 to $50 USD / hour
Knowledge of CIS Benchmarks, DISA Security Technical Implementation Guides (STIGs), and secure configurat
Added 30 mins ago
J
Sr Mgr HS Success and Teacher Development
Jobgether
Remote, United States
- $85,000 to $92,000 USD / year
As Senior Manager, you will oversee educator support, professional development, and program implementation initiatives, ensuring schools and teachers can successfully deliver aviation and…
Added 30 mins ago
J
Lead Compliance Analyst
Jobgether
Remote, United States
- $95,000 to $115,000 USD / year
The Lead Compliance Analyst supports the effective implementation and monitoring of affordable housing compliance programs. The role combines regulatory oversight, audit coordination, staff…
Added 30 mins ago
J
Enterprise Solution Architect
Jobgether
Remote, United States
- $210,000 to $250,000 USD / year
Translate strategic priorities into technical roadmaps, architectural enablers, epics, features, user stories, non-functional requirements, and measurable implementation outcomes.
Added 30 mins ago
J
Compliance Program Manager, Senior
Jobgether
Remote, United States
- $136,677 to $215,987 USD / year
The Senior Compliance Program Manager will lead the development, implementation, and continuous improvement of enterprise-wide compliance initiatives within a leading healthcare and…

Microsoft

Content Program Manager - Consumer Knowledge

United States

$102,100 to $219,200 USD / year

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Job details

Pay: $102,100 to $219,200 USD / year
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation requirements across end-to-end customer experience architectures, improving the quality and experience KPIs across MCAPS-Core. Within CXA, our Knowledge team creates and maintains guidance that helps customers resolve problems and use products confidently. In this proposed consumer portfolio, you will coordinate content improvements across product, support and engineering partners, bringing publishing discipline and AI fluency to trusted customer guidance. As a Content Program Manager - Consumer Knowledge, you will build expertise in support scenarios, content measurement and emerging AI-assisted knowledge experiences within a small portfolio team. Location, flexible-work arrangements and travel will be clarified in the approved posting. Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Maintain accurate, relevant customer-facing guidance and use evidence to identify content improvements in an assigned consumer portfolio.
Coordinate authors, subject-matter experts and publishing partners to validate, update and retire content on an agreed lifecycle.
Use AI tools to generate and improve drafts, verifying claims, provenance, freshness and customer safety before publication.
Support consumer content/scenario readiness for evolving self-help platforms, expressing requirements while respecting engineering ownership.
Measure content quality, discoverability and customer usefulness; distinguish observed outcomes from assumptions about deflection.
Manage scoped plans, deadlines, prioritization, dependencies and risks under guidance, keeping stakeholders informed.
Learn from customer and Community signals and publishing trends; improve clarity, accessibility and localization readiness.

Other

Embody our culture and values.

Qualifications

Required/minimum qualifications

3+ years experience in program management, digital content publishing/management, or experience in a writing or editing role OR equivalent experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check - this position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or preferred qualifications

Master's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 3+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR Bachelor's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 5+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR equivalent experience.
3+ years recent experience with knowledge management and/or digital publishing modalities (e.g., Web, social media, in-product, training).

Content Program Management IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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