Jobs in the United States

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SOCIAL WORKER (FAMILY ADVOCACY PROGRAM)
Commander, Navy Installations
Pearl Harbor, HI
Added 4 days ago
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(USA) Member Specialist PT
Walmart
PEARL CITY, HI
- $19 to $27 USD / hour
Follows proper procedures for handling merchandise. Corrects and reports unsafe situations to facility management.
Added 4 days ago
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Area Technical Operations Manager - Dialysis
Fresenius Medical Care
Wailuku, HI
- $78,000 to $131,000 USD / year
Perform and/or provide assistance with the Direct Patient Care Technical Training Program.
Added 4 days ago
Preload Supervisor
UPS
Kailua Kona, HI
…vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive…
Added 4 days ago
Senior Safety Professional - Hawaii Island
Hawaiian Electric
Hilo, HI
…continuously improving comprehensive safety programs and risk management practices. Acts as a trusted business partner to operational leadership, the position influences decision making,…
Added 4 days ago
Investments & M&A Associate - Corporate Development
Indeed
Honolulu, HI
Relevant work experience in the field of Management Consulting, Corporate Strategy, Corporate Development, Venture Capital/Private Equity Fund, Investment Banking, and/or Product Management…
Added 4 days ago
Sales Professional - Outside Sales
SCI Shared Resources, LLC
Honolulu, HI
Company-Provided Leads - we use the world’s #1 lead-management system and other best-in-class technology platforms
Added 4 days ago
Reservations/PBX Agent
Crescent Hotels and Resorts
Honolulu, HI
401K matching program for eligible associates
Added 4 days ago
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Senior Customer Success Manager - Mobius
Rocket Software
Honolulu, HI
- $83,000 to $112,050 USD / year
…while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a…
Added 4 days ago
Data, Communications, and Policy Analyst (Remote)
GovCIO
Honolulu, HI
GovCIO is currently hiring for a Data, Communications, and Policy Analyst to support program management, tasking execution, strategic planning, policy review, metrics generation and…
Added 4 days ago
AU
Security Officer Part Time Front Desk Reception
Allied Universal
Honolulu, HI
- $20.25 USD / hour
- Part-time
…welcoming, visible presence while supporting access control, visitor management, and security-related communications. You will help create a professional environment through exceptional…
Added 4 days ago
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Full Time Maintenance - Kaneohe
Integrated Facility Services Hawaii, Inc.
Honolulu, HI
- Full-time
Added 4 days ago
Senior National Account Manager, Personal Insurance
Travelers Insurance Company
Honolulu, HI
…complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive…
Added 4 days ago
Supply Management Specialist
BOOZ, ALLEN & HAMILTON, INC.
Honolulu, HI
As the Supply Management Specialist, you are an expert in military food service and field feeding operations, your deep technical background enables you to shape modernization, enhance…
Added 4 days ago
Grants Writer
Maharishi International University
Fairfield, IA
Bachelor's degree in English, Communications, Grant Writing, Public Administration, Nonprofit Management, or a related field.
Added 4 days ago
Inbound Customer Service Representative (WFH)
Rotech Healthcare Inc.
Murray, KY
Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval
Added 4 days ago
Biomed Team Lead
Rotech Healthcare Inc.
Murray, KY
Communicate effectively with staff, management, vendors, and departments
Added 4 days ago
Local Medical Equipment Delivery Driver
Rotech Healthcare Inc.
LAKELAND, FL
Comprehensive training – learn how to safely deliver and support medical equipment
Added 4 days ago
Medical Equipment Customer Service Representative
Rotech Healthcare Inc.
BLYTHEVILLE, AR
Candidates may qualify through a combination of education, training, and relevant work experience that demonstrates the knowledge, skills, and abilities necessary to successfully perform…
Added 4 days ago
Medical Billing & Collections Director (Hybrid)
Rotech Healthcare Inc.
Lafayette, IN
Conducts general billing and collection training, specialized training and direction on specific issues identified as billing/collection problems due to investigations and/or audits from…
Added 4 days ago
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Local Medical Equipment Delivery Driver
Rotech Healthcare Inc.
Glen Burnie, MD
- $20 to $24 USD / hour
Comprehensive training – learn how to safely deliver and support medical equipment
Added 4 days ago
UW
Employment Counsel
Unified Women's Healthcare
UNAVAILABLE, FL
- $130,000 USD / year
…labs, nationwide telehealth capabilities and targeted case management, our 2,700+ independent, affiliated providers deliver comprehensive women’s health services and continuously work to…
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Content Program Manager - Commercial Knowledge
Microsoft
United States
- $102,100 to $219,200 USD / year
3+ years experience in program management, digital content publishing/management, or experience in a writing or editing role OR equivalent experience.
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Content Program Manager - Customer Knowledge Experience
Microsoft
United States
- $142,800 to $304,200 USD / year
7+ years experience in program management, digital content publishing and management, or experience in a writing or editing role
Added 4 days ago
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Content Program Manager - Consumer Knowledge
Microsoft
United States
- $102,100 to $219,200 USD / year
3+ years experience in program management, digital content publishing/management, or experience in a writing or editing role OR equivalent experience.

Microsoft

Content Program Manager - Consumer Knowledge

United States

$102,100 to $219,200 USD / year

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Job details

Pay: $102,100 to $219,200 USD / year
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation requirements across end-to-end customer experience architectures, improving the quality and experience KPIs across MCAPS-Core. Within CXA, our Knowledge team creates and maintains guidance that helps customers resolve problems and use products confidently. In this proposed consumer portfolio, you will coordinate content improvements across product, support and engineering partners, bringing publishing discipline and AI fluency to trusted customer guidance. As a Content Program Manager - Consumer Knowledge, you will build expertise in support scenarios, content measurement and emerging AI-assisted knowledge experiences within a small portfolio team. Location, flexible-work arrangements and travel will be clarified in the approved posting. Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Maintain accurate, relevant customer-facing guidance and use evidence to identify content improvements in an assigned consumer portfolio.
Coordinate authors, subject-matter experts and publishing partners to validate, update and retire content on an agreed lifecycle.
Use AI tools to generate and improve drafts, verifying claims, provenance, freshness and customer safety before publication.
Support consumer content/scenario readiness for evolving self-help platforms, expressing requirements while respecting engineering ownership.
Measure content quality, discoverability and customer usefulness; distinguish observed outcomes from assumptions about deflection.
Manage scoped plans, deadlines, prioritization, dependencies and risks under guidance, keeping stakeholders informed.
Learn from customer and Community signals and publishing trends; improve clarity, accessibility and localization readiness.

Other

Embody our culture and values.

Qualifications

Required/minimum qualifications

3+ years experience in program management, digital content publishing/management, or experience in a writing or editing role OR equivalent experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check - this position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or preferred qualifications

Master's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 3+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR Bachelor's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 5+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR equivalent experience.
3+ years recent experience with knowledge management and/or digital publishing modalities (e.g., Web, social media, in-product, training).

Content Program Management IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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