Jobs in the United States

Group jobs by employerEmail me new jobs Save this search

Added 7 days ago
Biomed Team Lead
Rotech Healthcare Inc.
Murray, KY
…high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or…
Added 7 days ago
Program Scheduler
True Anomaly
Denver, CO
Perform independent schedule risk assessments and mitigation planning. Support the development of program risks and opportunities and their mitigation strategies and ensure mitigation tasks…
Added 7 days ago
MS
Retail - Sales and Customer Experience Manager - Full-time (Bench)
Michaels Stores, Inc.
United States
- Full-time
The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and…
Added 7 days ago
M
Metro Contract Lead
Microsoft
NC · Charlotte, NC · Charlotte
- $116,900 to $222,600 USD / year
…the ever-growing growth of the Cloud and our customers. We support a portfolio of complex, multi-disciplinary, multi-billion, multi-year datacenter construction and lease projects.…
Added 7 days ago
M
Principal Product Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
Collaborate with Sales, Marketing, Customer Success, and Support organizations to understand customer needs, align priorities, and influence product strategy and adoption.
Added 7 days ago
M
Business Program Manager - Chief of Staff Office
Microsoft
NC · ND · TX · WA · GA · Charlotte, NC · Fargo, ND · Irving, TX · Redmond, WA · Atlanta, GA · Charlotte · Fargo · Irving · Redmond · Atlanta
- $97,600 to $206,400 USD / year
Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week
Added 7 days ago
M
Principal Product Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
Every cloud region Microsoft operates, every workload we support, and every capacity commitment we make depends on data we trust and reasoning we can trace. Our team builds the intelligence…
Added 7 days ago
Mgr- Physician Practice
Northern Light Health
Presque Isle, ME
The Medical Group Practice Manager is responsible for all day-to-day activities of a busy, fast-paced ambulatory practice. Working with the team, the highly competent leader manages…
Added 7 days ago
M
Product Manager II
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
Product Opportunity Identification: Identify gaps in our product and propose solutions for unmet customer needs.
Added 7 days ago
M
Senior Product Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
Define and drive product strategy, roadmap priorities, and investment decisions aligned with customer needs, business objectives, and organizational goals.
Added 7 days ago
Marketing Technology Product Owner - Salesforce Loyalty & Offer Management
TD Bank
Portland, ME
Applicants must have authorization to work in the United States without current or future need for TD sponsorship
Added 7 days ago
Medical Assistant
Northern Light Health
Portland, ME
This position reports directly to either the Regional Operations Manager or Clinic Supervisor and works in conjunction with the Clinical Educator. The Medical Assistant provides day-to-day…
Added 7 days ago
RS
Senior Customer Success Manager - Mobius
Rocket Software
Augusta, ME
- $83,000 to $112,050 USD / year
The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee…
Added 7 days ago
Data, Communications, and Policy Analyst (Remote)
GovCIO
Augusta, ME
GovCIO is currently hiring for a Data, Communications, and Policy Analyst to support program management, tasking execution, strategic planning, policy review, metrics generation and…
Added 7 days ago
Account Manager - Growth Markets
Zayo
Augusta, ME
Zayo is seeking an Account Manager - Growth Markets to support existing and prospective customers across an assigned book of Growth Markets accounts within our State, Local, and Education…
Added 7 days ago
Senior National Account Manager, Personal Insurance
Travelers Insurance Company
Augusta, ME
What is a Must Have
Added 7 days ago
Pharmacy Technician Specialty Pharmacy
Intermountain Health
Augusta, ME
Location: Supply chain center, Midvale, UT; partially remote after training, minimum 1 day per week on site
Added 7 days ago
Product Manager - Technical
Intermountain Health
Augusta, ME
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 7 days ago
WM
PART-TIME /TEMPORARY Strategic Communications Assistant
Western Municipal Water District
Riverside, CA
- $18 to $25 USD / hour
- Part-time
Proposed Work Days: Three to four days per week
Added 7 days ago
Senior EP Mapping Specialist - CAS
Medtronic
Remote, United States
Must have a valid driver's license and active vehicle insurance policy
Added 7 days ago
Senior EP Mapping Specialist - CAS
Medtronic
Remote, United States
Must have a valid driver's license and active vehicle insurance policy
Added 7 days ago
Principal Affera Mapping Specialist - CAS
MDU Medtronic USA Inc
Remote, United States
Must have a valid driver’s license · Must have a valid driver's license and active vehicle insurance policy
Added 7 days ago
SH
Administrator
Skyline Healthcare Center-San Jose
San Jose, CA
- $160,000 to $170,000 USD / year
…Facility Account, Patient Care Coordinator, Rehabilitation Service Manager, Admissions Manager, Support Service Manager, Dietitian, Food Service Manager and the…
Added 7 days ago
Labor Coordinator
Upstage Crew Services Inc
Salt Lake City, UT
Shows care for the customer and knows how to prioritize and support Upstage in doing so.
Added 7 days ago
Senior Software Engineering Manager
Grainger Businesses
CHICAGO, IL
We are seeking a Senior Engineering Manager to lead part of Order Channels, where we build the experiences customers use to place orders on Grainger.com. In this role you will directly lead…

Closed listing

Microsoft

Content Program Manager - Consumer Knowledge

United States

$102,100 to $219,200 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $102,100 to $219,200 USD / year
Closing date: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Similar jobs hiring now

No close matches right now. Try another title or a wider area.

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation requirements across end-to-end customer experience architectures, improving the quality and experience KPIs across MCAPS-Core. Within CXA, our Knowledge team creates and maintains guidance that helps customers resolve problems and use products confidently. In this proposed consumer portfolio, you will coordinate content improvements across product, support and engineering partners, bringing publishing discipline and AI fluency to trusted customer guidance. As a Content Program Manager - Consumer Knowledge, you will build expertise in support scenarios, content measurement and emerging AI-assisted knowledge experiences within a small portfolio team. Location, flexible-work arrangements and travel will be clarified in the approved posting. Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Maintain accurate, relevant customer-facing guidance and use evidence to identify content improvements in an assigned consumer portfolio.
Coordinate authors, subject-matter experts and publishing partners to validate, update and retire content on an agreed lifecycle.
Use AI tools to generate and improve drafts, verifying claims, provenance, freshness and customer safety before publication.
Support consumer content/scenario readiness for evolving self-help platforms, expressing requirements while respecting engineering ownership.
Measure content quality, discoverability and customer usefulness; distinguish observed outcomes from assumptions about deflection.
Manage scoped plans, deadlines, prioritization, dependencies and risks under guidance, keeping stakeholders informed.
Learn from customer and Community signals and publishing trends; improve clarity, accessibility and localization readiness.

Other

Embody our culture and values.

Qualifications

Required/minimum qualifications

3+ years experience in program management, digital content publishing/management, or experience in a writing or editing role OR equivalent experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check - this position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or preferred qualifications

Master's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 3+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR Bachelor's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 5+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR equivalent experience.
3+ years recent experience with knowledge management and/or digital publishing modalities (e.g., Web, social media, in-product, training).

Content Program Management IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

About employer

Report this job

Work requirements

Jobs in the United States